{"id":"https://openalex.org/W2401926720","doi":"https://doi.org/10.1007/s13198-016-0485-4","title":"Evaluation of benchmarking attribute for service quality using multi attitude decision making approach","display_name":"Evaluation of benchmarking attribute for service quality using multi attitude decision making approach","publication_year":2016,"publication_date":"2016-05-26","ids":{"openalex":"https://openalex.org/W2401926720","doi":"https://doi.org/10.1007/s13198-016-0485-4","mag":"2401926720"},"language":"en","primary_location":{"id":"doi:10.1007/s13198-016-0485-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s13198-016-0485-4","pdf_url":null,"source":{"id":"https://openalex.org/S40280859","display_name":"International Journal of Systems Assurance Engineering and Management","issn_l":"0975-6809","issn":["0975-6809","0976-4348"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of System Assurance Engineering and Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5114003195","display_name":"Bhupender Singh","orcid":"https://orcid.org/0009-0003-3677-4665"},"institutions":[{"id":"https://openalex.org/I55124831","display_name":"J.C. Bose University of Science & Technology, YMCA","ror":"https://ror.org/014jqnm52","country_code":"IN","type":"education","lineage":["https://openalex.org/I55124831"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Bhupender Singh","raw_affiliation_strings":["Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India","institution_ids":["https://openalex.org/I55124831"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091503197","display_name":"Sandeep Grover","orcid":"https://orcid.org/0000-0002-9326-6494"},"institutions":[{"id":"https://openalex.org/I55124831","display_name":"J.C. Bose University of Science & Technology, YMCA","ror":"https://ror.org/014jqnm52","country_code":"IN","type":"education","lineage":["https://openalex.org/I55124831"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Sandeep Grover","raw_affiliation_strings":["Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India","institution_ids":["https://openalex.org/I55124831"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076023376","display_name":"Vikram Singh","orcid":"https://orcid.org/0000-0002-2312-4802"},"institutions":[{"id":"https://openalex.org/I55124831","display_name":"J.C. Bose University of Science & Technology, YMCA","ror":"https://ror.org/014jqnm52","country_code":"IN","type":"education","lineage":["https://openalex.org/I55124831"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Vikram Singh","raw_affiliation_strings":["Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Mechanical Engineering, YMCA University of Science and Technology, Faridabad, Haryana, 121006, India","institution_ids":["https://openalex.org/I55124831"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5114003195"],"corresponding_institution_ids":["https://openalex.org/I55124831"],"apc_list":{"value":2990,"currency":"USD","value_usd":2990},"apc_paid":null,"fwci":0.8676,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.80122434,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"8","issue":"S2","first_page":"617","last_page":"630"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.9850999712944031,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":0.96670001745224,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/benchmarking","display_name":"Benchmarking","score":0.976189136505127},{"id":"https://openalex.org/keywords/benchmark","display_name":"Benchmark (surveying)","score":0.7912675142288208},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.5744448900222778},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.5433995127677917},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.5368668437004089},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5240756869316101},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5149338841438293},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.49012336134910583},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.47318315505981445},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4393939971923828},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3535456657409668},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3447549045085907},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3379943370819092},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.32722243666648865},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23092401027679443},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.2255188524723053},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.196466863155365},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.17451700568199158}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.976189136505127},{"id":"https://openalex.org/C185798385","wikidata":"https://www.wikidata.org/wiki/Q1161707","display_name":"Benchmark (surveying)","level":2,"score":0.7912675142288208},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5744448900222778},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.5433995127677917},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.5368668437004089},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5240756869316101},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5149338841438293},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.49012336134910583},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.47318315505981445},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4393939971923828},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3535456657409668},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3447549045085907},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3379943370819092},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.32722243666648865},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23092401027679443},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.2255188524723053},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.196466863155365},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.17451700568199158},{"id":"https://openalex.org/C13280743","wikidata":"https://www.wikidata.org/wiki/Q131089","display_name":"Geodesy","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s13198-016-0485-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s13198-016-0485-4","pdf_url":null,"source":{"id":"https://openalex.org/S40280859","display_name":"International Journal of Systems Assurance Engineering and Management","issn_l":"0975-6809","issn":["0975-6809","0976-4348"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of System Assurance Engineering and Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:ijsaem:v:8:y:2017:i:2:d:10.1007_s13198-016-0485-4","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s13198-016-0485-4","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.7400000095367432}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":53,"referenced_works":["https://openalex.org/W52413485","https://openalex.org/W1539449461","https://openalex.org/W1544500929","https://openalex.org/W1545819032","https://openalex.org/W1584013685","https://openalex.org/W1689771227","https://openalex.org/W1965536945","https://openalex.org/W1972160220","https://openalex.org/W1972314105","https://openalex.org/W1973268891","https://openalex.org/W1975477677","https://openalex.org/W1976967730","https://openalex.org/W1986885660","https://openalex.org/W1990095262","https://openalex.org/W1990969155","https://openalex.org/W1993748806","https://openalex.org/W2001552301","https://openalex.org/W2001749900","https://openalex.org/W2003962947","https://openalex.org/W2004734438","https://openalex.org/W2005260426","https://openalex.org/W2007084185","https://openalex.org/W2007323133","https://openalex.org/W2008585867","https://openalex.org/W2011962793","https://openalex.org/W2017350305","https://openalex.org/W2026043553","https://openalex.org/W2029667127","https://openalex.org/W2034888745","https://openalex.org/W2035764531","https://openalex.org/W2040564544","https://openalex.org/W2044223248","https://openalex.org/W2048317199","https://openalex.org/W2048423581","https://openalex.org/W2049325327","https://openalex.org/W2049567626","https://openalex.org/W2055790910","https://openalex.org/W2071372861","https://openalex.org/W2072290111","https://openalex.org/W2075377356","https://openalex.org/W2077472925","https://openalex.org/W2078558473","https://openalex.org/W2106628189","https://openalex.org/W2113386179","https://openalex.org/W2120458832","https://openalex.org/W2122983118","https://openalex.org/W2152299089","https://openalex.org/W2165089082","https://openalex.org/W2167333009","https://openalex.org/W2314116961","https://openalex.org/W2318984022","https://openalex.org/W2320259057","https://openalex.org/W2333847625"],"related_works":["https://openalex.org/W4238897586","https://openalex.org/W435179959","https://openalex.org/W2619091065","https://openalex.org/W2059640416","https://openalex.org/W1490753184","https://openalex.org/W2284465472","https://openalex.org/W2291782699","https://openalex.org/W1993948687","https://openalex.org/W2011676020","https://openalex.org/W2000169967"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}