{"id":"https://openalex.org/W7137186244","doi":"https://doi.org/10.1007/s13042-025-02894-5","title":"Model for service quality evaluation in multi-value chain networks using causality and multiple classifier system","display_name":"Model for service quality evaluation in multi-value chain networks using causality and multiple classifier system","publication_year":2026,"publication_date":"2026-03-16","ids":{"openalex":"https://openalex.org/W7137186244","doi":"https://doi.org/10.1007/s13042-025-02894-5"},"language":"en","primary_location":{"id":"doi:10.1007/s13042-025-02894-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s13042-025-02894-5","pdf_url":null,"source":{"id":"https://openalex.org/S2764999920","display_name":"International Journal of Machine Learning and Cybernetics","issn_l":"1868-8071","issn":["1868-8071","1868-808X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Machine Learning and Cybernetics","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068261082","display_name":"Jingxiong Qiu","orcid":"https://orcid.org/0009-0009-3384-5687"},"institutions":[{"id":"https://openalex.org/I4210139481","display_name":"Science and Technology Department of Sichuan Province","ror":"https://ror.org/04323m874","country_code":"CN","type":"government","lineage":["https://openalex.org/I4210139481"]},{"id":"https://openalex.org/I4800084","display_name":"Southwest Jiaotong University","ror":"https://ror.org/00hn7w693","country_code":"CN","type":"education","lineage":["https://openalex.org/I4800084"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jingxiong Qiu","raw_affiliation_strings":["Manufacturing Industry Chains Collaboration and Information Support Technology Key Laboratory of Sichuan Province, Chengdu, 610031, Sichuan, China","School of Computing and Artificial Intelligence, Southwest Jiaotong University, Chengdu, 610031, Sichuan, China"],"affiliations":[{"raw_affiliation_string":"Manufacturing Industry Chains Collaboration and Information Support Technology Key Laboratory of Sichuan Province, Chengdu, 610031, Sichuan, China","institution_ids":["https://openalex.org/I4210139481"]},{"raw_affiliation_string":"School of Computing and Artificial Intelligence, Southwest Jiaotong University, Chengdu, 610031, Sichuan, China","institution_ids":["https://openalex.org/I4800084"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5102952970","display_name":"Linfu Sun","orcid":"https://orcid.org/0000-0002-3381-3548"},"institutions":[{"id":"https://openalex.org/I4210139481","display_name":"Science and Technology Department of Sichuan Province","ror":"https://ror.org/04323m874","country_code":"CN","type":"government","lineage":["https://openalex.org/I4210139481"]},{"id":"https://openalex.org/I4800084","display_name":"Southwest Jiaotong University","ror":"https://ror.org/00hn7w693","country_code":"CN","type":"education","lineage":["https://openalex.org/I4800084"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Linfu Sun","raw_affiliation_strings":["Manufacturing Industry Chains Collaboration and Information Support Technology Key Laboratory of Sichuan Province, Chengdu, 610031, Sichuan, China","School of Computing and Artificial Intelligence, Southwest Jiaotong University, Chengdu, 610031, Sichuan, China"],"affiliations":[{"raw_affiliation_string":"Manufacturing Industry Chains Collaboration and Information Support Technology Key Laboratory of Sichuan Province, Chengdu, 610031, Sichuan, China","institution_ids":["https://openalex.org/I4210139481"]},{"raw_affiliation_string":"School of Computing and Artificial Intelligence, Southwest Jiaotong University, Chengdu, 610031, Sichuan, China","institution_ids":["https://openalex.org/I4800084"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5102952970"],"corresponding_institution_ids":["https://openalex.org/I4210139481","https://openalex.org/I4800084"],"apc_list":{"value":2790,"currency":"EUR","value_usd":3590},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.93936652,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":"17","issue":"4","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.13689999282360077,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.13689999282360077,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.13009999692440033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11652","display_name":"Imbalanced Data Classification Techniques","score":0.06260000169277191,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/interpretability","display_name":"Interpretability","score":0.7470999956130981},{"id":"https://openalex.org/keywords/classifier","display_name":"Classifier (UML)","score":0.5864999890327454},{"id":"https://openalex.org/keywords/weighting","display_name":"Weighting","score":0.5159000158309937},{"id":"https://openalex.org/keywords/computational-intelligence","display_name":"Computational intelligence","score":0.5090000033378601},{"id":"https://openalex.org/keywords/jaccard-index","display_name":"Jaccard index","score":0.5006999969482422},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.43369999527931213},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.4253999888896942},{"id":"https://openalex.org/keywords/feature-selection","display_name":"Feature selection","score":0.362199991941452}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7728000283241272},{"id":"https://openalex.org/C2781067378","wikidata":"https://www.wikidata.org/wiki/Q17027399","display_name":"Interpretability","level":2,"score":0.7470999956130981},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.6080999970436096},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.5899999737739563},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.5864999890327454},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.5651999711990356},{"id":"https://openalex.org/C183115368","wikidata":"https://www.wikidata.org/wiki/Q856577","display_name":"Weighting","level":2,"score":0.5159000158309937},{"id":"https://openalex.org/C139502532","wikidata":"https://www.wikidata.org/wiki/Q1122090","display_name":"Computational intelligence","level":2,"score":0.5090000033378601},{"id":"https://openalex.org/C203519979","wikidata":"https://www.wikidata.org/wiki/Q865360","display_name":"Jaccard index","level":3,"score":0.5006999969482422},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.43369999527931213},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4253999888896942},{"id":"https://openalex.org/C148483581","wikidata":"https://www.wikidata.org/wiki/Q446488","display_name":"Feature selection","level":2,"score":0.362199991941452},{"id":"https://openalex.org/C526921623","wikidata":"https://www.wikidata.org/wiki/Q190117","display_name":"Automotive industry","level":2,"score":0.3285999894142151},{"id":"https://openalex.org/C108650721","wikidata":"https://www.wikidata.org/wiki/Q1783253","display_name":"Counterfactual thinking","level":2,"score":0.32760000228881836},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.2962999939918518},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.2890999913215637},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.2849000096321106},{"id":"https://openalex.org/C2776401178","wikidata":"https://www.wikidata.org/wiki/Q12050496","display_name":"Feature (linguistics)","level":2,"score":0.27720001339912415},{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.2743000090122223},{"id":"https://openalex.org/C63085389","wikidata":"https://www.wikidata.org/wiki/Q4287912","display_name":"Medoid","level":3,"score":0.25870001316070557},{"id":"https://openalex.org/C187191949","wikidata":"https://www.wikidata.org/wiki/Q1138496","display_name":"Profiling (computer programming)","level":2,"score":0.2574000060558319},{"id":"https://openalex.org/C63584917","wikidata":"https://www.wikidata.org/wiki/Q333286","display_name":"Bounding overwatch","level":2,"score":0.2515999972820282}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s13042-025-02894-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s13042-025-02894-5","pdf_url":null,"source":{"id":"https://openalex.org/S2764999920","display_name":"International Journal of Machine Learning and Cybernetics","issn_l":"1868-8071","issn":["1868-8071","1868-808X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Machine Learning and Cybernetics","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6080803275108337,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W2003243224","https://openalex.org/W2016375676","https://openalex.org/W2063782798","https://openalex.org/W2068843436","https://openalex.org/W2079457935","https://openalex.org/W2114091915","https://openalex.org/W2149589816","https://openalex.org/W2282821441","https://openalex.org/W2516108306","https://openalex.org/W2620966310","https://openalex.org/W2755371172","https://openalex.org/W2777973557","https://openalex.org/W2886908423","https://openalex.org/W2887979259","https://openalex.org/W2936689511","https://openalex.org/W2953509089","https://openalex.org/W2978146750","https://openalex.org/W2981555962","https://openalex.org/W2991479668","https://openalex.org/W2995523160","https://openalex.org/W2999850370","https://openalex.org/W3009609110","https://openalex.org/W3026235644","https://openalex.org/W3036990658","https://openalex.org/W3037606331","https://openalex.org/W3046108428","https://openalex.org/W3087735403","https://openalex.org/W3100315364","https://openalex.org/W3108841339","https://openalex.org/W3133604446","https://openalex.org/W3186929694","https://openalex.org/W3196201389","https://openalex.org/W3197046899","https://openalex.org/W3197286338","https://openalex.org/W4211098450","https://openalex.org/W4241727697","https://openalex.org/W4280583125","https://openalex.org/W4286209856","https://openalex.org/W4289913121","https://openalex.org/W4292295629","https://openalex.org/W4292333025","https://openalex.org/W4295126967","https://openalex.org/W4297839797","https://openalex.org/W4308159673","https://openalex.org/W4313480625","https://openalex.org/W4315880927","https://openalex.org/W4367040713","https://openalex.org/W4375859163","https://openalex.org/W4376167001","https://openalex.org/W4384702782","https://openalex.org/W4385779653","https://openalex.org/W4387007748","https://openalex.org/W4388194963","https://openalex.org/W4389462132","https://openalex.org/W4393906057"],"related_works":[],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-03-18T06:27:02.140700","created_date":"2026-03-17T00:00:00"}