{"id":"https://openalex.org/W2624850721","doi":"https://doi.org/10.1007/s12927-017-0003-5","title":"A case study of maintenance service centre using simulation modelling approach","display_name":"A case study of maintenance service centre using simulation modelling approach","publication_year":2017,"publication_date":"2017-06-01","ids":{"openalex":"https://openalex.org/W2624850721","doi":"https://doi.org/10.1007/s12927-017-0003-5","mag":"2624850721"},"language":"en","primary_location":{"id":"doi:10.1007/s12927-017-0003-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12927-017-0003-5","pdf_url":null,"source":{"id":"https://openalex.org/S4210232470","display_name":"Journal of Service Science Research","issn_l":"2093-0720","issn":["2093-0720","2093-0739"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103153952","display_name":"Prachi Jain","orcid":"https://orcid.org/0000-0001-9819-7785"},"institutions":[{"id":"https://openalex.org/I4210086089","display_name":"JRE Group of Institutions","ror":"https://ror.org/00gyygy85","country_code":"IN","type":"education","lineage":["https://openalex.org/I4210086089"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Prachi Jain","raw_affiliation_strings":["Department of Applied Sciences, JRE Group of Institutions, Greater Noida, India"],"affiliations":[{"raw_affiliation_string":"Department of Applied Sciences, JRE Group of Institutions, Greater Noida, India","institution_ids":["https://openalex.org/I4210086089"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037957813","display_name":"Rashid Ali","orcid":"https://orcid.org/0000-0001-6674-393X"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rashid Ali","raw_affiliation_strings":["Department of Applied Sciences, Krishna Engineering College, Mohan Nagar, Ghaziabad, India"],"affiliations":[{"raw_affiliation_string":"Department of Applied Sciences, Krishna Engineering College, Mohan Nagar, Ghaziabad, India","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5103153952"],"corresponding_institution_ids":["https://openalex.org/I4210086089"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.10347556,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"9","issue":"1","first_page":"47","last_page":"60"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11095","display_name":"Emergency and Acute Care Studies","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11095","display_name":"Emergency and Acute Care Studies","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9962999820709229,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9753000140190125,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/overcrowding","display_name":"Overcrowding","score":0.927086591720581},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6381431818008423},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.6263739466667175},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5579429268836975},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5568462610244751},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5029131770133972},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.499614953994751},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.42928799986839294},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.4268287420272827},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.30426353216171265},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.24204882979393005},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12155413627624512},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.07645869255065918}],"concepts":[{"id":"https://openalex.org/C2778872837","wikidata":"https://www.wikidata.org/wiki/Q7113614","display_name":"Overcrowding","level":2,"score":0.927086591720581},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6381431818008423},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.6263739466667175},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5579429268836975},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5568462610244751},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5029131770133972},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.499614953994751},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.42928799986839294},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4268287420272827},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.30426353216171265},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24204882979393005},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12155413627624512},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.07645869255065918},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s12927-017-0003-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12927-017-0003-5","pdf_url":null,"source":{"id":"https://openalex.org/S4210232470","display_name":"Journal of Service Science Research","issn_l":"2093-0720","issn":["2093-0720","2093-0739"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W116084412","https://openalex.org/W1917824428","https://openalex.org/W1992803797","https://openalex.org/W2006225354","https://openalex.org/W2055668636","https://openalex.org/W2158458992","https://openalex.org/W2236738654","https://openalex.org/W2404366973","https://openalex.org/W2562606110"],"related_works":["https://openalex.org/W4321054264","https://openalex.org/W3029938882","https://openalex.org/W4378716112","https://openalex.org/W2565660988","https://openalex.org/W2927101929","https://openalex.org/W3199658468","https://openalex.org/W2961858274","https://openalex.org/W2354159374","https://openalex.org/W2182535154","https://openalex.org/W3153014576"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
