{"id":"https://openalex.org/W2626872725","doi":"https://doi.org/10.1007/s12927-017-0002-6","title":"Applying service dominant logic perspective: Studying Patient Care System of Shaukat Khanum Memorial Cancer Hospital (Lahore) and Shouldice Hospital (Canada)","display_name":"Applying service dominant logic perspective: Studying Patient Care System of Shaukat Khanum Memorial Cancer Hospital (Lahore) and Shouldice Hospital (Canada)","publication_year":2017,"publication_date":"2017-06-01","ids":{"openalex":"https://openalex.org/W2626872725","doi":"https://doi.org/10.1007/s12927-017-0002-6","mag":"2626872725"},"language":"en","primary_location":{"id":"doi:10.1007/s12927-017-0002-6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12927-017-0002-6","pdf_url":null,"source":{"id":"https://openalex.org/S4210232470","display_name":"Journal of Service Science Research","issn_l":"2093-0720","issn":["2093-0720","2093-0739"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002490875","display_name":"Taimoor Basharat","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Taimoor Basharat","raw_affiliation_strings":["Zonal Head Sales & Marketing, AFAQ, Lahore, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Zonal Head Sales & Marketing, AFAQ, Lahore, Pakistan","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5038356159","display_name":"Hammad Ahmad","orcid":null},"institutions":[{"id":"https://openalex.org/I87482320","display_name":"University of Management and Technology","ror":"https://ror.org/0095xcq10","country_code":"PK","type":"education","lineage":["https://openalex.org/I87482320"]}],"countries":["PK"],"is_corresponding":true,"raw_author_name":"Hammad Ahmad","raw_affiliation_strings":["University of Management & Technology, Lahore, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Management & Technology, Lahore, Pakistan","institution_ids":["https://openalex.org/I87482320"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5038356159"],"corresponding_institution_ids":["https://openalex.org/I87482320"],"apc_list":null,"apc_paid":null,"fwci":0.696,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.80848665,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"9","issue":"1","first_page":"31","last_page":"46"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9901000261306763,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9502000212669373,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5772309899330139},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.5640658736228943},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.555583119392395},{"id":"https://openalex.org/keywords/competence","display_name":"Competence (human resources)","score":0.5537701845169067},{"id":"https://openalex.org/keywords/hospital-system","display_name":"Hospital system","score":0.5036749243736267},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.494839608669281},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.4615687429904938},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.4364740252494812},{"id":"https://openalex.org/keywords/tertiary-sector-of-the-economy","display_name":"Tertiary sector of the economy","score":0.4357479214668274},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.43006598949432373},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.41417670249938965},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.3793880343437195},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.36826127767562866},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.3302830457687378},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3236173987388611},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.3146211504936218},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20702549815177917},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.19521835446357727},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17846331000328064},{"id":"https://openalex.org/keywords/family-medicine","display_name":"Family medicine","score":0.17450806498527527},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.1598893105983734}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5772309899330139},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.5640658736228943},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.555583119392395},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.5537701845169067},{"id":"https://openalex.org/C3018336135","wikidata":"https://www.wikidata.org/wiki/Q1774587","display_name":"Hospital system","level":2,"score":0.5036749243736267},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.494839608669281},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4615687429904938},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.4364740252494812},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.4357479214668274},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.43006598949432373},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41417670249938965},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.3793880343437195},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.36826127767562866},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.3302830457687378},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3236173987388611},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.3146211504936218},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20702549815177917},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.19521835446357727},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17846331000328064},{"id":"https://openalex.org/C512399662","wikidata":"https://www.wikidata.org/wiki/Q3505712","display_name":"Family medicine","level":1,"score":0.17450806498527527},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1598893105983734},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s12927-017-0002-6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12927-017-0002-6","pdf_url":null,"source":{"id":"https://openalex.org/S4210232470","display_name":"Journal of Service Science Research","issn_l":"2093-0720","issn":["2093-0720","2093-0739"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Science Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":19,"referenced_works":["https://openalex.org/W1521832","https://openalex.org/W178097389","https://openalex.org/W1609168495","https://openalex.org/W1848202755","https://openalex.org/W1957796155","https://openalex.org/W1970464914","https://openalex.org/W1986624246","https://openalex.org/W1989075208","https://openalex.org/W2037021691","https://openalex.org/W2077955663","https://openalex.org/W2098916257","https://openalex.org/W2106099010","https://openalex.org/W2117290866","https://openalex.org/W2131566901","https://openalex.org/W2186267719","https://openalex.org/W2895769673","https://openalex.org/W2973112231","https://openalex.org/W3122372996","https://openalex.org/W3124019800"],"related_works":["https://openalex.org/W4241523039","https://openalex.org/W178231042","https://openalex.org/W2360028903","https://openalex.org/W4280543773","https://openalex.org/W2366083136","https://openalex.org/W2387622493","https://openalex.org/W1932132538","https://openalex.org/W2357832196","https://openalex.org/W2626872725","https://openalex.org/W2380687422"],"abstract_inverted_index":null,"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}