{"id":"https://openalex.org/W2971886352","doi":"https://doi.org/10.1007/s12652-019-01434-8","title":"Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach","display_name":"Mining patient opinion to evaluate the service quality in healthcare: a deep-learning approach","publication_year":2019,"publication_date":"2019-09-04","ids":{"openalex":"https://openalex.org/W2971886352","doi":"https://doi.org/10.1007/s12652-019-01434-8","mag":"2971886352"},"language":"en","primary_location":{"id":"doi:10.1007/s12652-019-01434-8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12652-019-01434-8","pdf_url":null,"source":{"id":"https://openalex.org/S48031226","display_name":"Journal of Ambient Intelligence and Humanized Computing","issn_l":"1868-5137","issn":["1868-5137","1868-5145"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Ambient Intelligence and Humanized Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073921243","display_name":"Adnan Muhammad Shah","orcid":"https://orcid.org/0000-0002-9638-3514"},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Adnan Muhammad Shah","raw_affiliation_strings":["Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People\u2019s Republic of China","Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People\u2019s Republic of China","institution_ids":["https://openalex.org/I204983213"]},{"raw_affiliation_string":"Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People's Republic of China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5058377213","display_name":"Xiangbin Yan","orcid":"https://orcid.org/0000-0001-7442-1244"},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiangbin Yan","raw_affiliation_strings":["Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People\u2019s Republic of China","Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People\u2019s Republic of China","institution_ids":["https://openalex.org/I204983213"]},{"raw_affiliation_string":"Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People's Republic of China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000783710","display_name":"Syed Asad Ali Shah","orcid":"https://orcid.org/0000-0002-3468-3570"},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Syed Asad Ali Shah","raw_affiliation_strings":["Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People\u2019s Republic of China","Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People\u2019s Republic of China","institution_ids":["https://openalex.org/I204983213"]},{"raw_affiliation_string":"Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People's Republic of China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087755364","display_name":"Gulnara Mamirkulova","orcid":null},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Gulnara Mamirkulova","raw_affiliation_strings":["Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People\u2019s Republic of China","Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People\u2019s Republic of China","institution_ids":["https://openalex.org/I204983213"]},{"raw_affiliation_string":"Department of Management Science and Engineering, School of Management, Harbin Institute of Technology, Harbin, People's Republic of China","institution_ids":["https://openalex.org/I204983213"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5073921243"],"corresponding_institution_ids":["https://openalex.org/I204983213"],"apc_list":{"value":2690,"currency":"EUR","value_usd":3390},"apc_paid":null,"fwci":4.7705,"has_fulltext":false,"cited_by_count":70,"citation_normalized_percentile":{"value":0.95995404,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":"11","issue":"7","first_page":"2925","last_page":"2942"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9952999949455261,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9778000116348267,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7948688268661499},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.6287912130355835},{"id":"https://openalex.org/keywords/classifier","display_name":"Classifier (UML)","score":0.6149022579193115},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5391834378242493},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.5169724822044373},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.5153378844261169},{"id":"https://openalex.org/keywords/visualization","display_name":"Visualization","score":0.4827286899089813},{"id":"https://openalex.org/keywords/feature-extraction","display_name":"Feature extraction","score":0.46801674365997314},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.46526244282722473},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.45101433992385864},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.4442579746246338},{"id":"https://openalex.org/keywords/deep-learning","display_name":"Deep learning","score":0.43739235401153564},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.3981052339076996},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.3489070534706116},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.3478241562843323},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2001534104347229}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7948688268661499},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.6287912130355835},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.6149022579193115},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5391834378242493},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.5169724822044373},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.5153378844261169},{"id":"https://openalex.org/C36464697","wikidata":"https://www.wikidata.org/wiki/Q451553","display_name":"Visualization","level":2,"score":0.4827286899089813},{"id":"https://openalex.org/C52622490","wikidata":"https://www.wikidata.org/wiki/Q1026626","display_name":"Feature extraction","level":2,"score":0.46801674365997314},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.46526244282722473},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.45101433992385864},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.4442579746246338},{"id":"https://openalex.org/C108583219","wikidata":"https://www.wikidata.org/wiki/Q197536","display_name":"Deep learning","level":2,"score":0.43739235401153564},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.3981052339076996},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3489070534706116},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3478241562843323},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2001534104347229},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s12652-019-01434-8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12652-019-01434-8","pdf_url":null,"source":{"id":"https://openalex.org/S48031226","display_name":"Journal of Ambient Intelligence and Humanized Computing","issn_l":"1868-5137","issn":["1868-5137","1868-5145"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Ambient Intelligence and Humanized Computing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1736083844","display_name":"\u5728\u7ebf\u793e\u4f1a\u7f51\u7edc\u4e2d\u4fe1\u606f\u4f20\u64ad\u89c4\u5f8b\u53ca\u7f51\u7edc\u5e72\u9884\u7814\u7a76","funder_award_id":"71401047","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G2887373017","display_name":null,"funder_award_id":"71729001","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G5341458433","display_name":null,"funder_award_id":"71531013","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"},{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":80,"referenced_works":["https://openalex.org/W183625566","https://openalex.org/W856962312","https://openalex.org/W1133916940","https://openalex.org/W1580436783","https://openalex.org/W1963882359","https://openalex.org/W1997676301","https://openalex.org/W2001375017","https://openalex.org/W2019109450","https://openalex.org/W2023967780","https://openalex.org/W2024559436","https://openalex.org/W2035566627","https://openalex.org/W2041360546","https://openalex.org/W2050545314","https://openalex.org/W2051586374","https://openalex.org/W2052676031","https://openalex.org/W2054290230","https://openalex.org/W2068462894","https://openalex.org/W2068833688","https://openalex.org/W2080257533","https://openalex.org/W2081307860","https://openalex.org/W2095705004","https://openalex.org/W2107878631","https://openalex.org/W2124467293","https://openalex.org/W2130300609","https://openalex.org/W2133540628","https://openalex.org/W2134355148","https://openalex.org/W2146540122","https://openalex.org/W2149124578","https://openalex.org/W2153673727","https://openalex.org/W2194775991","https://openalex.org/W2312404985","https://openalex.org/W2370336089","https://openalex.org/W2402302915","https://openalex.org/W2431932957","https://openalex.org/W2472490454","https://openalex.org/W2521611544","https://openalex.org/W2536305961","https://openalex.org/W2551379735","https://openalex.org/W2552837632","https://openalex.org/W2555816110","https://openalex.org/W2557283755","https://openalex.org/W2562065761","https://openalex.org/W2565286634","https://openalex.org/W2565925261","https://openalex.org/W2570457362","https://openalex.org/W2586286573","https://openalex.org/W2595900411","https://openalex.org/W2602562130","https://openalex.org/W2729101176","https://openalex.org/W2755012395","https://openalex.org/W2762625958","https://openalex.org/W2767716955","https://openalex.org/W2771248105","https://openalex.org/W2772492903","https://openalex.org/W2773818766","https://openalex.org/W2774750405","https://openalex.org/W2780946198","https://openalex.org/W2784499877","https://openalex.org/W2794393374","https://openalex.org/W2796813311","https://openalex.org/W2802875379","https://openalex.org/W2809132678","https://openalex.org/W2888715336","https://openalex.org/W2888788502","https://openalex.org/W2894196255","https://openalex.org/W2898198313","https://openalex.org/W2898464886","https://openalex.org/W2898532723","https://openalex.org/W2899449303","https://openalex.org/W2919115771","https://openalex.org/W2923756896","https://openalex.org/W2962949934","https://openalex.org/W2963298074","https://openalex.org/W2963702064","https://openalex.org/W2964026782","https://openalex.org/W2964158751","https://openalex.org/W2964167669","https://openalex.org/W2964349605","https://openalex.org/W3098949126","https://openalex.org/W4246741476"],"related_works":["https://openalex.org/W2548633793","https://openalex.org/W3089396779","https://openalex.org/W2596247554","https://openalex.org/W4301373556","https://openalex.org/W2941935829","https://openalex.org/W3013279174","https://openalex.org/W4317653575","https://openalex.org/W3132372214","https://openalex.org/W4224284088","https://openalex.org/W4286571989"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":12},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":13},{"year":2021,"cited_by_count":11},{"year":2020,"cited_by_count":9}],"updated_date":"2026-06-06T09:05:17.133730","created_date":"2025-10-10T00:00:00"}