{"id":"https://openalex.org/W7133312692","doi":"https://doi.org/10.1007/s12626-026-00206-z","title":"Organizational Citizenship Behaviors in Digitalized Operations During the COVID-19 Pandemic","display_name":"Organizational Citizenship Behaviors in Digitalized Operations During the COVID-19 Pandemic","publication_year":2026,"publication_date":"2026-03-04","ids":{"openalex":"https://openalex.org/W7133312692","doi":"https://doi.org/10.1007/s12626-026-00206-z"},"language":"en","primary_location":{"id":"doi:10.1007/s12626-026-00206-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12626-026-00206-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12626-026-00206-z.pdf","source":{"id":"https://openalex.org/S120873902","display_name":"The Review of Socionetwork Strategies","issn_l":"1867-3236","issn":["1867-3236","2523-3173"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Review of Socionetwork Strategies","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s12626-026-00206-z.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004849154","display_name":"Masako Asai","orcid":null},"institutions":[{"id":"https://openalex.org/I113766436","display_name":"Surugadai University","ror":"https://ror.org/00c4wmy51","country_code":"JP","type":"education","lineage":["https://openalex.org/I113766436"]},{"id":"https://openalex.org/I16656306","display_name":"Meiji University","ror":"https://ror.org/02rqvrp93","country_code":"JP","type":"education","lineage":["https://openalex.org/I16656306"]}],"countries":["JP"],"is_corresponding":true,"raw_author_name":"Masako Asai","raw_affiliation_strings":["Doctoral Program of Business Administration, Graduate School of Meiji University, 1-1 Kanda-Surugadai, Chiyoda, Tokyo, 101-8301, Japan"],"raw_orcid":"https://orcid.org/0009-0009-7891-8958","affiliations":[{"raw_affiliation_string":"Doctoral Program of Business Administration, Graduate School of Meiji University, 1-1 Kanda-Surugadai, Chiyoda, Tokyo, 101-8301, Japan","institution_ids":["https://openalex.org/I113766436","https://openalex.org/I16656306"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5128000001","display_name":"Aki Nakanishi","orcid":null},"institutions":[{"id":"https://openalex.org/I113766436","display_name":"Surugadai University","ror":"https://ror.org/00c4wmy51","country_code":"JP","type":"education","lineage":["https://openalex.org/I113766436"]}],"countries":["JP"],"is_corresponding":false,"raw_author_name":"Aki Nakanishi","raw_affiliation_strings":["Faculty of Business Administration, Meiji University, 1-1 Kanda-Surugadai, Chiyoda, Tokyo, 101-8301, Japan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business Administration, Meiji University, 1-1 Kanda-Surugadai, Chiyoda, Tokyo, 101-8301, Japan","institution_ids":["https://openalex.org/I113766436"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5004849154"],"corresponding_institution_ids":["https://openalex.org/I113766436","https://openalex.org/I16656306"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":{"value":2190,"currency":"EUR","value_usd":2790},"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.41919036,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"20","issue":"1","first_page":"143","last_page":"152"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.14100000262260437,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.14100000262260437,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.09989999979734421,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10722","display_name":"Work-Family Balance Challenges","score":0.07159999758005142,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/organizational-citizenship-behavior","display_name":"Organizational citizenship behavior","score":0.6930999755859375},{"id":"https://openalex.org/keywords/citizenship","display_name":"Citizenship","score":0.6087999939918518},{"id":"https://openalex.org/keywords/meaning","display_name":"Meaning (existential)","score":0.5315999984741211},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4991999864578247},{"id":"https://openalex.org/keywords/interpersonal-communication","display_name":"Interpersonal communication","score":0.4708999991416931},{"id":"https://openalex.org/keywords/perceived-organizational-support","display_name":"Perceived organizational support","score":0.4584999978542328},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"Organizational commitment","score":0.4487000107765198},{"id":"https://openalex.org/keywords/negotiation","display_name":"Negotiation","score":0.3846000134944916}],"concepts":[{"id":"https://openalex.org/C126583095","wikidata":"https://www.wikidata.org/wiki/Q1548752","display_name":"Organizational citizenship behavior","level":3,"score":0.6930999755859375},{"id":"https://openalex.org/C2780781376","wikidata":"https://www.wikidata.org/wiki/Q42138","display_name":"Citizenship","level":3,"score":0.6087999939918518},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5684999823570251},{"id":"https://openalex.org/C2780876879","wikidata":"https://www.wikidata.org/wiki/Q3054749","display_name":"Meaning (existential)","level":2,"score":0.5315999984741211},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4991999864578247},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.4708999991416931},{"id":"https://openalex.org/C2778915428","wikidata":"https://www.wikidata.org/wiki/Q7166983","display_name":"Perceived organizational support","level":3,"score":0.4584999978542328},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.4487000107765198},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.4187999963760376},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.41339999437332153},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.4066999852657318},{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.3846000134944916},{"id":"https://openalex.org/C123403432","wikidata":"https://www.wikidata.org/wiki/Q654068","display_name":"Visibility","level":2,"score":0.3720000088214874},{"id":"https://openalex.org/C2776036281","wikidata":"https://www.wikidata.org/wiki/Q48769818","display_name":"Constraint (computer-aided design)","level":2,"score":0.3465999960899353},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3418000042438507},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.3224000036716461},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3140999972820282},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.31310001015663147},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.30709999799728394},{"id":"https://openalex.org/C62555980","wikidata":"https://www.wikidata.org/wiki/Q1460420","display_name":"Emergency management","level":2,"score":0.30239999294281006},{"id":"https://openalex.org/C39214371","wikidata":"https://www.wikidata.org/wiki/Q19483216","display_name":"Organizational behavior","level":2,"score":0.2971000075340271},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.29190000891685486},{"id":"https://openalex.org/C182566","wikidata":"https://www.wikidata.org/wiki/Q759524","display_name":"Organizational structure","level":2,"score":0.2831000089645386},{"id":"https://openalex.org/C91034043","wikidata":"https://www.wikidata.org/wiki/Q223642","display_name":"Interpersonal relationship","level":2,"score":0.28189998865127563},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.28029999136924744},{"id":"https://openalex.org/C3017995491","wikidata":"https://www.wikidata.org/wiki/Q19483216","display_name":"Organizational change","level":2,"score":0.27880001068115234},{"id":"https://openalex.org/C194943564","wikidata":"https://www.wikidata.org/wiki/Q1129049","display_name":"Participant observation","level":2,"score":0.2615000009536743}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s12626-026-00206-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12626-026-00206-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12626-026-00206-z.pdf","source":{"id":"https://openalex.org/S120873902","display_name":"The Review of Socionetwork Strategies","issn_l":"1867-3236","issn":["1867-3236","2523-3173"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Review of Socionetwork Strategies","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1007/s12626-026-00206-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12626-026-00206-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12626-026-00206-z.pdf","source":{"id":"https://openalex.org/S120873902","display_name":"The Review of Socionetwork Strategies","issn_l":"1867-3236","issn":["1867-3236","2523-3173"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Review of Socionetwork Strategies","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320315052","display_name":"Meiji University","ror":"https://ror.org/02rqvrp93"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7133312692.pdf","grobid_xml":"https://content.openalex.org/works/W7133312692.grobid-xml"},"referenced_works_count":12,"referenced_works":["https://openalex.org/W27588942","https://openalex.org/W1967259452","https://openalex.org/W1983115028","https://openalex.org/W2015577401","https://openalex.org/W2048226819","https://openalex.org/W2056749799","https://openalex.org/W2058096079","https://openalex.org/W2077877426","https://openalex.org/W2148497392","https://openalex.org/W2752832772","https://openalex.org/W4243161684","https://openalex.org/W4255063657"],"related_works":[],"abstract_inverted_index":{"Abstract":[0],"It":[1],"has":[2],"been":[3],"shown":[4],"that":[5],"employees":[6,36],"with":[7,72],"high":[8],"affective":[9],"commitment":[10],"promote":[11],"organizational":[12,21,30,150],"citizenship":[13,112],"behavior":[14],"(OCB)":[15],"even":[16],"in":[17,80,143,157],"the":[18,46,57,77,134],"presence":[19],"of":[20,53,85,111,125,141],"constraint":[22,31],"factors,":[23],"meaning":[24],"it":[25],"is":[26],"necessary":[27],"to":[28,114,133,153],"investigate":[29],"factors\u2019":[32],"impact":[33],"on":[34,66],"Japanese":[35,73],"during":[37,56],"a":[38],"pandemic.":[39],"As":[40],"such,":[41],"this":[42],"study":[43,131],"investigates":[44],"how":[45],"rapid":[47],"digital":[48,126],"transformation":[49],"and":[50,87,95,118,128,145],"widespread":[51],"adoption":[52],"remote":[54,104,160],"work":[55,105],"COVID-19":[58],"pandemic":[59],"have":[60,91],"influenced":[61],"OCB":[62,142],"among":[63],"employees.":[64],"Drawing":[65],"qualitative":[67],"data":[68],"from":[69],"semi-structured":[70],"interviews":[71],"workers,":[74],"we":[75],"explore":[76],"nuanced":[78],"ways":[79],"which":[81],"virtual":[82],"communication,":[83],"visibility":[84],"effort,":[86],"informal":[88],"support":[89,127],"systems":[90],"reshaped":[92],"interpersonal":[93],"dynamics":[94],"discretionary":[96],"workplace":[97],"behaviors.":[98],"Our":[99],"findings":[100],"reveal":[101],"that,":[102],"while":[103],"environments":[106],"can":[107],"hinder":[108],"spontaneous":[109],"acts":[110],"due":[113],"reduced":[115],"physical":[116],"proximity":[117],"visibility,":[119],"they":[120],"also":[121],"foster":[122],"new":[123],"forms":[124],"initiative-taking.":[129],"This":[130],"contributes":[132],"literature":[135],"by":[136],"highlighting":[137],"culturally":[138],"specific":[139],"expressions":[140],"Japan":[144],"offering":[146],"practical":[147],"implications":[148],"for":[149],"leaders":[151],"seeking":[152],"sustain":[154],"employee":[155],"engagement":[156],"hybrid":[158],"or":[159],"settings.":[161]},"counts_by_year":[],"updated_date":"2026-04-22T06:01:30.510260","created_date":"2026-03-04T00:00:00"}
