{"id":"https://openalex.org/W3015533107","doi":"https://doi.org/10.1007/s12599-020-00644-1","title":"Virtual Assistance in Any Context","display_name":"Virtual Assistance in Any Context","publication_year":2020,"publication_date":"2020-04-06","ids":{"openalex":"https://openalex.org/W3015533107","doi":"https://doi.org/10.1007/s12599-020-00644-1","mag":"3015533107"},"language":"en","primary_location":{"id":"doi:10.1007/s12599-020-00644-1","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12599-020-00644-1","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12599-020-00644-1.pdf","source":{"id":"https://openalex.org/S27339233","display_name":"Business & Information Systems Engineering","issn_l":"1867-0202","issn":["1867-0202","2363-7005"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business & Information Systems Engineering","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s12599-020-00644-1.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042186278","display_name":"Antje Janssen","orcid":"https://orcid.org/0000-0001-8828-2708"},"institutions":[{"id":"https://openalex.org/I114112103","display_name":"Leibniz University Hannover","ror":"https://ror.org/0304hq317","country_code":"DE","type":"education","lineage":["https://openalex.org/I114112103"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Antje Janssen","raw_affiliation_strings":["Information System Institute, Leibniz Universit\u00e4t Hannover, K\u00f6nigsworther Platz 1, 30167, Hannover, Germany"],"affiliations":[{"raw_affiliation_string":"Information System Institute, Leibniz Universit\u00e4t Hannover, K\u00f6nigsworther Platz 1, 30167, Hannover, Germany","institution_ids":["https://openalex.org/I114112103"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037034352","display_name":"Jens Passlick","orcid":"https://orcid.org/0000-0002-8065-384X"},"institutions":[{"id":"https://openalex.org/I114112103","display_name":"Leibniz University Hannover","ror":"https://ror.org/0304hq317","country_code":"DE","type":"education","lineage":["https://openalex.org/I114112103"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jens Passlick","raw_affiliation_strings":["Information System Institute, Leibniz Universit\u00e4t Hannover, K\u00f6nigsworther Platz 1, 30167, Hannover, Germany"],"affiliations":[{"raw_affiliation_string":"Information System Institute, Leibniz Universit\u00e4t Hannover, K\u00f6nigsworther Platz 1, 30167, Hannover, Germany","institution_ids":["https://openalex.org/I114112103"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083766735","display_name":"Davinia Rodr\u00edguez Cardona","orcid":"https://orcid.org/0000-0001-6668-2938"},"institutions":[{"id":"https://openalex.org/I114112103","display_name":"Leibniz University Hannover","ror":"https://ror.org/0304hq317","country_code":"DE","type":"education","lineage":["https://openalex.org/I114112103"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Davinia Rodr\u00edguez Cardona","raw_affiliation_strings":["Information System Institute, Leibniz Universit\u00e4t Hannover, K\u00f6nigsworther Platz 1, 30167, Hannover, Germany"],"affiliations":[{"raw_affiliation_string":"Information System Institute, Leibniz Universit\u00e4t Hannover, K\u00f6nigsworther Platz 1, 30167, Hannover, Germany","institution_ids":["https://openalex.org/I114112103"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063273719","display_name":"Michael H. Breitner","orcid":"https://orcid.org/0000-0001-7315-3022"},"institutions":[{"id":"https://openalex.org/I114112103","display_name":"Leibniz University Hannover","ror":"https://ror.org/0304hq317","country_code":"DE","type":"education","lineage":["https://openalex.org/I114112103"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Michael H. Breitner","raw_affiliation_strings":["Information System Institute, Leibniz Universit\u00e4t Hannover, K\u00f6nigsworther Platz 1, 30167, Hannover, Germany"],"affiliations":[{"raw_affiliation_string":"Information System Institute, Leibniz Universit\u00e4t Hannover, K\u00f6nigsworther Platz 1, 30167, Hannover, Germany","institution_ids":["https://openalex.org/I114112103"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5042186278"],"corresponding_institution_ids":["https://openalex.org/I114112103"],"apc_list":{"value":2790,"currency":"EUR","value_usd":3590},"apc_paid":{"value":2790,"currency":"EUR","value_usd":3590},"fwci":6.9968,"has_fulltext":true,"cited_by_count":84,"citation_normalized_percentile":{"value":0.97502407,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"62","issue":"3","first_page":"211","last_page":"225"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9782000184059143,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12607","display_name":"Personal Information Management and User Behavior","score":0.9742000102996826,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.8894688487052917},{"id":"https://openalex.org/keywords/taxonomy","display_name":"Taxonomy (biology)","score":0.7619003057479858},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.7132904529571533},{"id":"https://openalex.org/keywords/archetype","display_name":"Archetype","score":0.5911288857460022},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5523371696472168},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5171324610710144},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.45500752329826355},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.45361095666885376},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.40158262848854065},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.33880162239074707},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3304484486579895},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3133947551250458},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.24558347463607788}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.8894688487052917},{"id":"https://openalex.org/C58642233","wikidata":"https://www.wikidata.org/wiki/Q8269924","display_name":"Taxonomy (biology)","level":2,"score":0.7619003057479858},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.7132904529571533},{"id":"https://openalex.org/C49848784","wikidata":"https://www.wikidata.org/wiki/Q131714","display_name":"Archetype","level":2,"score":0.5911288857460022},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5523371696472168},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5171324610710144},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.45500752329826355},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.45361095666885376},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40158262848854065},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.33880162239074707},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3304484486579895},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3133947551250458},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.24558347463607788},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C124952713","wikidata":"https://www.wikidata.org/wiki/Q8242","display_name":"Literature","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s12599-020-00644-1","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12599-020-00644-1","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12599-020-00644-1.pdf","source":{"id":"https://openalex.org/S27339233","display_name":"Business & Information Systems Engineering","issn_l":"1867-0202","issn":["1867-0202","2363-7005"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business & Information Systems Engineering","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:binfse:v:62:y:2020:i:3:d:10.1007_s12599-020-00644-1","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s12599-020-00644-1","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:econstor.eu:10419/289139","is_oa":true,"landing_page_url":"https://hdl.handle.net/10419/289139","pdf_url":null,"source":{"id":"https://openalex.org/S4306401696","display_name":"Econstor (Econstor)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"doc-type:article"}],"best_oa_location":{"id":"doi:10.1007/s12599-020-00644-1","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12599-020-00644-1","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12599-020-00644-1.pdf","source":{"id":"https://openalex.org/S27339233","display_name":"Business & Information Systems Engineering","issn_l":"1867-0202","issn":["1867-0202","2363-7005"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Business & Information Systems Engineering","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.550000011920929,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3015533107.pdf","grobid_xml":"https://content.openalex.org/works/W3015533107.grobid-xml"},"referenced_works_count":44,"referenced_works":["https://openalex.org/W177562614","https://openalex.org/W1539648202","https://openalex.org/W1882088395","https://openalex.org/W1963620879","https://openalex.org/W1975879668","https://openalex.org/W1984314602","https://openalex.org/W2002803426","https://openalex.org/W2016381774","https://openalex.org/W2141846678","https://openalex.org/W2164777277","https://openalex.org/W2229908198","https://openalex.org/W2492957416","https://openalex.org/W2551095554","https://openalex.org/W2563852449","https://openalex.org/W2572102653","https://openalex.org/W2579555219","https://openalex.org/W2635153012","https://openalex.org/W2670298746","https://openalex.org/W2766505384","https://openalex.org/W2767462607","https://openalex.org/W2774010584","https://openalex.org/W2777756865","https://openalex.org/W2783310595","https://openalex.org/W2792106437","https://openalex.org/W2806468217","https://openalex.org/W2808216081","https://openalex.org/W2884814595","https://openalex.org/W2890798096","https://openalex.org/W2903374168","https://openalex.org/W2907891676","https://openalex.org/W2908285010","https://openalex.org/W2909822833","https://openalex.org/W2912836959","https://openalex.org/W2928158432","https://openalex.org/W2936032126","https://openalex.org/W2948764453","https://openalex.org/W2963270767","https://openalex.org/W2964543620","https://openalex.org/W2966697037","https://openalex.org/W2967943711","https://openalex.org/W2990191718","https://openalex.org/W3103205982","https://openalex.org/W4234816175","https://openalex.org/W4242883546"],"related_works":["https://openalex.org/W4383501580","https://openalex.org/W4214931137","https://openalex.org/W4313813117","https://openalex.org/W4382052417","https://openalex.org/W3192088754","https://openalex.org/W4387007686","https://openalex.org/W3042248303","https://openalex.org/W3084631705","https://openalex.org/W3176146353","https://openalex.org/W4293646425"],"abstract_inverted_index":{"Abstract":[0],"Several":[1],"domain-specific":[2,98,112],"assistants":[3],"in":[4],"the":[5,27,47,62,74,126],"form":[6],"of":[7,23,26,30,52,73],"chatbots":[8,34,56,81,99,113],"have":[9],"conquered":[10],"many":[11],"commercial":[12],"and":[13,40,66,110,143],"private":[14],"areas.":[15],"However,":[16],"there":[17],"is":[18],"still":[19],"a":[20,50,88,106,131],"limited":[21],"level":[22],"systematic":[24],"knowledge":[25],"distinctive":[28],"characteristics":[29],"design":[31,53,71,123,139],"elements":[32,54,72],"for":[33,55,97,133],"to":[35,78,108,115],"facilitate":[36],"development,":[37],"adoption,":[38],"implementation,":[39],"further":[41,135],"research.":[42],"To":[43],"close":[44],"this":[45],"gap,":[46],"paper":[48],"outlines":[49],"taxonomy":[51,75,104,127],"with":[57],"17":[58],"dimensions":[59],"organized":[60],"into":[61],"perspectives":[63],"intelligence,":[64],"interaction":[65],"context.":[67],"The":[68,102],"conceptually":[69],"grounded":[70],"are":[76,100],"used":[77],"analyze":[79],"103":[80],"from":[82],"23":[83],"different":[84],"application":[85],"domains.":[86],"Through":[87],"clustering-based":[89],"approach,":[90],"five":[91],"chatbot":[92,138],"archetypes":[93],"that":[94,118],"currently":[95],"exist":[96],"identified.":[101],"developed":[103],"provides":[105],"structure":[107],"differentiate":[109],"categorize":[111],"according":[114],"archetypal":[116],"qualities":[117],"guide":[119],"practitioners":[120],"when":[121],"taking":[122],"decisions.":[124],"Moreover,":[125],"serves":[128],"academics":[129],"as":[130],"foundation":[132],"conducting":[134],"research":[136],"on":[137],"while":[140],"integrating":[141],"scientific":[142],"practical":[144],"knowledge.":[145]},"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":12},{"year":2024,"cited_by_count":16},{"year":2023,"cited_by_count":15},{"year":2022,"cited_by_count":17},{"year":2021,"cited_by_count":18},{"year":2020,"cited_by_count":1}],"updated_date":"2026-03-27T14:29:43.386196","created_date":"2025-10-10T00:00:00"}