{"id":"https://openalex.org/W4414119692","doi":"https://doi.org/10.1007/s12559-025-10495-1","title":"Customer-Perceived Value and Social Media Analytics: How Supplier Evaluation Can Benefit from Aspect-Based Sentiment Analysis and Fuzzy Inference","display_name":"Customer-Perceived Value and Social Media Analytics: How Supplier Evaluation Can Benefit from Aspect-Based Sentiment Analysis and Fuzzy Inference","publication_year":2025,"publication_date":"2025-09-11","ids":{"openalex":"https://openalex.org/W4414119692","doi":"https://doi.org/10.1007/s12559-025-10495-1"},"language":"en","primary_location":{"id":"doi:10.1007/s12559-025-10495-1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12559-025-10495-1","pdf_url":null,"source":{"id":"https://openalex.org/S133078663","display_name":"Cognitive Computation","issn_l":"1866-9956","issn":["1866-9956","1866-9964"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cognitive Computation","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058245638","display_name":"Lucas Gabriel Zanon","orcid":"https://orcid.org/0000-0003-4004-0405"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]},{"id":"https://openalex.org/I4210086947","display_name":"Institute of Physics","ror":"https://ror.org/000sfad56","country_code":"PL","type":"facility","lineage":["https://openalex.org/I4210086947","https://openalex.org/I99542240"]}],"countries":["BR","PL"],"is_corresponding":true,"raw_author_name":"Lucas Gabriel Zanon","raw_affiliation_strings":["Production Engineering Department, S\u00e3o Carlos School of Engineering \u2013 University of S\u00e3o Paulo, Av. Trabalhador S\u00e3o-Carlense, 400, 13566-590, S\u00e3o Carlos, SP, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-4004-0405","affiliations":[{"raw_affiliation_string":"Production Engineering Department, S\u00e3o Carlos School of Engineering \u2013 University of S\u00e3o Paulo, Av. Trabalhador S\u00e3o-Carlense, 400, 13566-590, S\u00e3o Carlos, SP, Brazil","institution_ids":["https://openalex.org/I4210086947","https://openalex.org/I17974374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015934098","display_name":"Rafael Ferro Munhoz Arantes","orcid":"https://orcid.org/0000-0003-4784-7455"},"institutions":[{"id":"https://openalex.org/I4210106570","display_name":"Universidade Federal do Tri\u00e2ngulo Mineiro","ror":"https://ror.org/01av3m334","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210106570"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Rafael Ferro Munhoz Arantes","raw_affiliation_strings":["Production Engineering Department, Federal University of Tri\u00e2ngulo Mineiro, Av. Randolfo Borges J\u00fanior, 1400, 38064-200, Uberaba, MG, Brazil"],"raw_orcid":"https://orcid.org/0000-0003-4784-7455","affiliations":[{"raw_affiliation_string":"Production Engineering Department, Federal University of Tri\u00e2ngulo Mineiro, Av. Randolfo Borges J\u00fanior, 1400, 38064-200, Uberaba, MG, Brazil","institution_ids":["https://openalex.org/I4210106570"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041820357","display_name":"Lucas Daniel Del Rosso Calache","orcid":"https://orcid.org/0000-0002-0706-917X"},"institutions":[{"id":"https://openalex.org/I4210095537","display_name":"Centro Universit\u00e1rio da Funda\u00e7\u00e3o de Ensino Oct\u00e1vio Bastos","ror":"https://ror.org/00nxhsa79","country_code":"BR","type":"education","lineage":["https://openalex.org/I4210095537"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Lucas Daniel Del Rosso Calache","raw_affiliation_strings":["S\u00e3o Paulo State University (UNESP), School of Engineering, Campus of S\u00e3o Jo\u00e3o da Boa Vista, Professora Isette Corr\u00eaa Font\u00e3o Avenue, 505, 13876-750, S\u00e3o Jo\u00e3o da Boa Vista, SP, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-0706-917X","affiliations":[{"raw_affiliation_string":"S\u00e3o Paulo State University (UNESP), School of Engineering, Campus of S\u00e3o Jo\u00e3o da Boa Vista, Professora Isette Corr\u00eaa Font\u00e3o Avenue, 505, 13876-750, S\u00e3o Jo\u00e3o da Boa Vista, SP, Brazil","institution_ids":["https://openalex.org/I4210095537"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002758907","display_name":"Roberto Ant\u00f4nio Martins","orcid":"https://orcid.org/0000-0002-9168-1416"},"institutions":[{"id":"https://openalex.org/I177909021","display_name":"Universidade Federal de S\u00e3o Carlos","ror":"https://ror.org/00qdc6m37","country_code":"BR","type":"education","lineage":["https://openalex.org/I177909021"]}],"countries":["BR"],"is_corresponding":false,"raw_author_name":"Roberto Antonio Martins","raw_affiliation_strings":["Federal University of S\u00e3o Carlos, Department of Industrial Engineering, Rodovia Washington Lu\u00eds \u2013 Km 235, 13565-905, S\u00e3o Carlos, SP, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-9168-1416","affiliations":[{"raw_affiliation_string":"Federal University of S\u00e3o Carlos, Department of Industrial Engineering, Rodovia Washington Lu\u00eds \u2013 Km 235, 13565-905, S\u00e3o Carlos, SP, Brazil","institution_ids":["https://openalex.org/I177909021"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5030061399","display_name":"Luiz C\u00e9sar Ribeiro Carpinetti","orcid":"https://orcid.org/0000-0002-8357-2607"},"institutions":[{"id":"https://openalex.org/I17974374","display_name":"Universidade de S\u00e3o Paulo","ror":"https://ror.org/036rp1748","country_code":"BR","type":"education","lineage":["https://openalex.org/I17974374"]},{"id":"https://openalex.org/I4210086947","display_name":"Institute of Physics","ror":"https://ror.org/000sfad56","country_code":"PL","type":"facility","lineage":["https://openalex.org/I4210086947","https://openalex.org/I99542240"]}],"countries":["BR","PL"],"is_corresponding":false,"raw_author_name":"Luiz Cesar Ribeiro Carpinetti","raw_affiliation_strings":["Production Engineering Department, S\u00e3o Carlos School of Engineering \u2013 University of S\u00e3o Paulo, Av. Trabalhador S\u00e3o-Carlense, 400, 13566-590, S\u00e3o Carlos, SP, Brazil"],"raw_orcid":"https://orcid.org/0000-0002-8357-2607","affiliations":[{"raw_affiliation_string":"Production Engineering Department, S\u00e3o Carlos School of Engineering \u2013 University of S\u00e3o Paulo, Av. Trabalhador S\u00e3o-Carlense, 400, 13566-590, S\u00e3o Carlos, SP, Brazil","institution_ids":["https://openalex.org/I4210086947","https://openalex.org/I17974374"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5058245638"],"corresponding_institution_ids":["https://openalex.org/I17974374","https://openalex.org/I4210086947"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":null,"fwci":1.396,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.85853126,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":97},"biblio":{"volume":"17","issue":"5","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.984499990940094,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11918","display_name":"Forecasting Techniques and Applications","score":0.9713000059127808,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.6651999950408936},{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.6205999851226807},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6101999878883362},{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.5684999823570251},{"id":"https://openalex.org/keywords/relevance","display_name":"Relevance (law)","score":0.5645999908447266},{"id":"https://openalex.org/keywords/inference","display_name":"Inference","score":0.44530001282691956},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.3831999897956848}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7458000183105469},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.6651999950408936},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.6205999851226807},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6101999878883362},{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.5684999823570251},{"id":"https://openalex.org/C158154518","wikidata":"https://www.wikidata.org/wiki/Q7310970","display_name":"Relevance (law)","level":2,"score":0.5645999908447266},{"id":"https://openalex.org/C2776214188","wikidata":"https://www.wikidata.org/wiki/Q408386","display_name":"Inference","level":2,"score":0.44530001282691956},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.3831999897956848},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3582000136375427},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3377000093460083},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.336899995803833},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33570000529289246},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.32850000262260437},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3091000020503998},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.3086000084877014},{"id":"https://openalex.org/C2987376176","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy inference system","level":5,"score":0.3041999936103821},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.30219998955726624},{"id":"https://openalex.org/C107666737","wikidata":"https://www.wikidata.org/wiki/Q646107","display_name":"Value chain","level":3,"score":0.2953000068664551},{"id":"https://openalex.org/C78244369","wikidata":"https://www.wikidata.org/wiki/Q104840706","display_name":"Added value","level":2,"score":0.27309998869895935},{"id":"https://openalex.org/C104861157","wikidata":"https://www.wikidata.org/wiki/Q1357275","display_name":"Supplier relationship management","level":4,"score":0.2565999925136566},{"id":"https://openalex.org/C2778597612","wikidata":"https://www.wikidata.org/wiki/Q7097786","display_name":"Operational excellence","level":2,"score":0.2538999915122986},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.25099998712539673}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s12559-025-10495-1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12559-025-10495-1","pdf_url":null,"source":{"id":"https://openalex.org/S133078663","display_name":"Cognitive Computation","issn_l":"1866-9956","issn":["1866-9956","1866-9964"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cognitive Computation","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1474866694","display_name":null,"funder_award_id":"408104/2023-6","funder_id":"https://openalex.org/F4320322025","funder_display_name":"Conselho Nacional de Desenvolvimento Cient\u00edfico e Tecnol\u00f3gico"},{"id":"https://openalex.org/G3600647195","display_name":null,"funder_award_id":"2024/19620-3","funder_id":"https://openalex.org/F4320320997","funder_display_name":"Funda\u00e7\u00e3o de Amparo \u00e0 Pesquisa do Estado de S\u00e3o Paulo"}],"funders":[{"id":"https://openalex.org/F4320320997","display_name":"Funda\u00e7\u00e3o de Amparo \u00e0 Pesquisa do Estado de S\u00e3o Paulo","ror":"https://ror.org/02ddkpn78"},{"id":"https://openalex.org/F4320321091","display_name":"Coordena\u00e7\u00e3o de Aperfei\u00e7oamento de Pessoal de N\u00edvel Superior","ror":"https://ror.org/00x0ma614"},{"id":"https://openalex.org/F4320322025","display_name":"Conselho Nacional de Desenvolvimento Cient\u00edfico e Tecnol\u00f3gico","ror":"https://ror.org/03swz6y49"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":68,"referenced_works":["https://openalex.org/W627358517","https://openalex.org/W1079710448","https://openalex.org/W1541778462","https://openalex.org/W1585352714","https://openalex.org/W1964613733","https://openalex.org/W1979195694","https://openalex.org/W2090026376","https://openalex.org/W2164117960","https://openalex.org/W2311717444","https://openalex.org/W2337502799","https://openalex.org/W2564688758","https://openalex.org/W2591334185","https://openalex.org/W2606426178","https://openalex.org/W2612769033","https://openalex.org/W2622672307","https://openalex.org/W2728024527","https://openalex.org/W2750067401","https://openalex.org/W2804190863","https://openalex.org/W2891601246","https://openalex.org/W2911677994","https://openalex.org/W2913837913","https://openalex.org/W2950775047","https://openalex.org/W2969186915","https://openalex.org/W2981052026","https://openalex.org/W2996339339","https://openalex.org/W2998446468","https://openalex.org/W3096088645","https://openalex.org/W3116805025","https://openalex.org/W3131823913","https://openalex.org/W3154072566","https://openalex.org/W3168820831","https://openalex.org/W3172258692","https://openalex.org/W3185453798","https://openalex.org/W3191700299","https://openalex.org/W3200498745","https://openalex.org/W3202510578","https://openalex.org/W3210828003","https://openalex.org/W3213809770","https://openalex.org/W4200126028","https://openalex.org/W4212851063","https://openalex.org/W4220946242","https://openalex.org/W4232421507","https://openalex.org/W4283749815","https://openalex.org/W4297499129","https://openalex.org/W4298127753","https://openalex.org/W4361280389","https://openalex.org/W4385837242","https://openalex.org/W4387937764","https://openalex.org/W4389765238","https://openalex.org/W4393188901","https://openalex.org/W4395080967","https://openalex.org/W4399485561","https://openalex.org/W4401231837","https://openalex.org/W4401416267","https://openalex.org/W4401507560","https://openalex.org/W4402564686","https://openalex.org/W4402715309","https://openalex.org/W4405379070","https://openalex.org/W4406332676","https://openalex.org/W4406405046","https://openalex.org/W4406522723","https://openalex.org/W4406787243","https://openalex.org/W4407593260","https://openalex.org/W4408083041","https://openalex.org/W4409151515","https://openalex.org/W4409724972","https://openalex.org/W4409768392","https://openalex.org/W4409981859"],"related_works":["https://openalex.org/W1440043730","https://openalex.org/W2752017774","https://openalex.org/W2252197266","https://openalex.org/W2309196980","https://openalex.org/W4232432449","https://openalex.org/W3095817971","https://openalex.org/W4386456676","https://openalex.org/W4200138770","https://openalex.org/W3010943912","https://openalex.org/W2948425927"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-06-13T06:13:01.061226","created_date":"2025-10-10T00:00:00"}
