{"id":"https://openalex.org/W4407147151","doi":"https://doi.org/10.1007/s12525-025-00760-4","title":"Aspect-based currency of customer reviews: A novel probability-based metric to pave the way for data quality-aware decision-making","display_name":"Aspect-based currency of customer reviews: A novel probability-based metric to pave the way for data quality-aware decision-making","publication_year":2025,"publication_date":"2025-02-04","ids":{"openalex":"https://openalex.org/W4407147151","doi":"https://doi.org/10.1007/s12525-025-00760-4"},"language":"en","primary_location":{"id":"doi:10.1007/s12525-025-00760-4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12525-025-00760-4","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12525-025-00760-4.pdf","source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s12525-025-00760-4.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5116151823","display_name":"Lukas H\u00e4gele","orcid":null},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]},{"id":"https://openalex.org/I4210129763","display_name":"Helmholtz-Institute Ulm","ror":"https://ror.org/034rhsb33","country_code":"DE","type":"government","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414","https://openalex.org/I1305996414","https://openalex.org/I4210129763"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Lukas H\u00e4gele","raw_affiliation_strings":["Institute of Business Analytics, University of Ulm, Helmholtzstr. 22, 89081, Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Business Analytics, University of Ulm, Helmholtzstr. 22, 89081, Ulm, Germany","institution_ids":["https://openalex.org/I4210129763","https://openalex.org/I196349391"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5047419169","display_name":"Mathias Klier","orcid":"https://orcid.org/0000-0001-7109-0339"},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]},{"id":"https://openalex.org/I4210129763","display_name":"Helmholtz-Institute Ulm","ror":"https://ror.org/034rhsb33","country_code":"DE","type":"government","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414","https://openalex.org/I1305996414","https://openalex.org/I4210129763"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Mathias Klier","raw_affiliation_strings":["Institute of Business Analytics, University of Ulm, Helmholtzstr. 22, 89081, Ulm, Germany"],"raw_orcid":"https://orcid.org/0000-0001-7109-0339","affiliations":[{"raw_affiliation_string":"Institute of Business Analytics, University of Ulm, Helmholtzstr. 22, 89081, Ulm, Germany","institution_ids":["https://openalex.org/I4210129763","https://openalex.org/I196349391"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5028576068","display_name":"Lars Moestue","orcid":null},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]},{"id":"https://openalex.org/I4210129763","display_name":"Helmholtz-Institute Ulm","ror":"https://ror.org/034rhsb33","country_code":"DE","type":"government","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414","https://openalex.org/I1305996414","https://openalex.org/I4210129763"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Lars Moestue","raw_affiliation_strings":["Institute of Business Analytics, University of Ulm, Helmholtzstr. 22, 89081, Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Business Analytics, University of Ulm, Helmholtzstr. 22, 89081, Ulm, Germany","institution_ids":["https://openalex.org/I4210129763","https://openalex.org/I196349391"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009343836","display_name":"Andreas Obermeier","orcid":"https://orcid.org/0000-0002-0048-8208"},"institutions":[{"id":"https://openalex.org/I196349391","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02","country_code":"DE","type":"education","lineage":["https://openalex.org/I196349391"]},{"id":"https://openalex.org/I4210129763","display_name":"Helmholtz-Institute Ulm","ror":"https://ror.org/034rhsb33","country_code":"DE","type":"government","lineage":["https://openalex.org/I102335020","https://openalex.org/I1305996414","https://openalex.org/I1305996414","https://openalex.org/I4210129763"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Andreas Obermeier","raw_affiliation_strings":["Institute of Business Analytics, University of Ulm, Helmholtzstr. 22, 89081, Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Business Analytics, University of Ulm, Helmholtzstr. 22, 89081, Ulm, Germany","institution_ids":["https://openalex.org/I4210129763","https://openalex.org/I196349391"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5116151823"],"corresponding_institution_ids":["https://openalex.org/I196349391","https://openalex.org/I4210129763"],"apc_list":{"value":2590,"currency":"EUR","value_usd":3190},"apc_paid":{"value":2590,"currency":"EUR","value_usd":3190},"fwci":1.8773,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.82265279,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"35","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13083","display_name":"Advanced Text Analysis Techniques","score":0.9929999709129333,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11106","display_name":"Data Management and Algorithms","score":0.9904999732971191,"subfield":{"id":"https://openalex.org/subfields/1711","display_name":"Signal Processing"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/currency","display_name":"Currency","score":0.7482020854949951},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5995082855224609},{"id":"https://openalex.org/keywords/metric","display_name":"Metric (unit)","score":0.5874763131141663},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5238497257232666},{"id":"https://openalex.org/keywords/data-quality","display_name":"Data quality","score":0.4187658429145813},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.39810842275619507},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.357140451669693},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3569064140319824},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.14353346824645996}],"concepts":[{"id":"https://openalex.org/C141121606","wikidata":"https://www.wikidata.org/wiki/Q8142","display_name":"Currency","level":2,"score":0.7482020854949951},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5995082855224609},{"id":"https://openalex.org/C176217482","wikidata":"https://www.wikidata.org/wiki/Q860554","display_name":"Metric (unit)","level":2,"score":0.5874763131141663},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5238497257232666},{"id":"https://openalex.org/C24756922","wikidata":"https://www.wikidata.org/wiki/Q1757694","display_name":"Data quality","level":3,"score":0.4187658429145813},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.39810842275619507},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.357140451669693},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3569064140319824},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.14353346824645996},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C556758197","wikidata":"https://www.wikidata.org/wiki/Q580018","display_name":"Monetary economics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s12525-025-00760-4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12525-025-00760-4","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12525-025-00760-4.pdf","source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},{"id":"pmh:oai:econstor.eu:10419/318880","is_oa":true,"landing_page_url":"https://hdl.handle.net/10419/318880","pdf_url":"https://www.econstor.eu/bitstream/10419/318880/1/12525_2025_Article_760.pdf","source":{"id":"https://openalex.org/S4306401696","display_name":"Econstor (Econstor)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"doc-type:article"},{"id":"pmh:oai:RePEc:spr:elmark:v:35:y:2025:i:1:d:10.1007_s12525-025-00760-4","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s12525-025-00760-4","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.1007/s12525-025-00760-4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12525-025-00760-4","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12525-025-00760-4.pdf","source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320325530","display_name":"Universit\u00e4t Ulm","ror":"https://ror.org/032000t02"}],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4407147151.pdf"},"referenced_works_count":100,"referenced_works":["https://openalex.org/W34389370","https://openalex.org/W46044913","https://openalex.org/W76848458","https://openalex.org/W1213593253","https://openalex.org/W1246328688","https://openalex.org/W1276866904","https://openalex.org/W1412536301","https://openalex.org/W1514456410","https://openalex.org/W1516014264","https://openalex.org/W1544274373","https://openalex.org/W1712687050","https://openalex.org/W1815909728","https://openalex.org/W1912802097","https://openalex.org/W1917074954","https://openalex.org/W1967025894","https://openalex.org/W1994410669","https://openalex.org/W1999904020","https://openalex.org/W2002437555","https://openalex.org/W2002633798","https://openalex.org/W2003331988","https://openalex.org/W2006896447","https://openalex.org/W2013886500","https://openalex.org/W2021093430","https://openalex.org/W2022860576","https://openalex.org/W2030808931","https://openalex.org/W2079425628","https://openalex.org/W2087294982","https://openalex.org/W2106105778","https://openalex.org/W2107019679","https://openalex.org/W2114835269","https://openalex.org/W2117366235","https://openalex.org/W2122646361","https://openalex.org/W2128859147","https://openalex.org/W2136219771","https://openalex.org/W2137130182","https://openalex.org/W2138752966","https://openalex.org/W2141147872","https://openalex.org/W2146193817","https://openalex.org/W2152184085","https://openalex.org/W2157441393","https://openalex.org/W2157825442","https://openalex.org/W2160660844","https://openalex.org/W2161686723","https://openalex.org/W2277204846","https://openalex.org/W2278828513","https://openalex.org/W2316007180","https://openalex.org/W2467893050","https://openalex.org/W2498119267","https://openalex.org/W2569980040","https://openalex.org/W2579621665","https://openalex.org/W2580843878","https://openalex.org/W2601994823","https://openalex.org/W2750466013","https://openalex.org/W2770757371","https://openalex.org/W2785061420","https://openalex.org/W2898639021","https://openalex.org/W2914886181","https://openalex.org/W2916227226","https://openalex.org/W2970464057","https://openalex.org/W2991627427","https://openalex.org/W3022398353","https://openalex.org/W3032629661","https://openalex.org/W3035608996","https://openalex.org/W3107568551","https://openalex.org/W3119494201","https://openalex.org/W3123231639","https://openalex.org/W3124686198","https://openalex.org/W3124946654","https://openalex.org/W3125189097","https://openalex.org/W3134429157","https://openalex.org/W3141714916","https://openalex.org/W3177698697","https://openalex.org/W3179522892","https://openalex.org/W3186240982","https://openalex.org/W3196371901","https://openalex.org/W3208769252","https://openalex.org/W3209540659","https://openalex.org/W4206366414","https://openalex.org/W4220887574","https://openalex.org/W4220923293","https://openalex.org/W4224981693","https://openalex.org/W4225850876","https://openalex.org/W4231620004","https://openalex.org/W4242061244","https://openalex.org/W4243411530","https://openalex.org/W4280617960","https://openalex.org/W4290805458","https://openalex.org/W4294609170","https://openalex.org/W4377294730","https://openalex.org/W4383312690","https://openalex.org/W4386968585","https://openalex.org/W4387455665","https://openalex.org/W4387886255","https://openalex.org/W4388537189","https://openalex.org/W6629077252","https://openalex.org/W6731869419","https://openalex.org/W6762045697","https://openalex.org/W6950410412","https://openalex.org/W6982581974","https://openalex.org/W7048653255"],"related_works":["https://openalex.org/W4402473275","https://openalex.org/W4285273740","https://openalex.org/W2390600040","https://openalex.org/W3141631403","https://openalex.org/W2372001255","https://openalex.org/W641182089","https://openalex.org/W3137299664","https://openalex.org/W3145711567","https://openalex.org/W2355206128","https://openalex.org/W2959160600"],"abstract_inverted_index":{"Abstract":[0],"Customer":[1],"reviews":[2,43,57,86,133],"from":[3],"digital":[4],"platforms":[5],"are":[6,44,102,151],"a":[7,108,129,140],"vital":[8],"data":[9,49,165],"resource":[10],"for":[11,37,111,164],"recommender":[12],"and":[13,153,158],"other":[14],"decision":[15],"support":[16],"systems.":[17],"The":[18,118],"performance":[19],"of":[20,29,41,95,115,120,131,148],"these":[21],"systems":[22],"is":[23,134],"highly":[24],"dependent":[25],"on":[26,48,139,169],"the":[27,30,39,96,112,121,124,146,149,162],"quality":[28],"underlying":[31],"data\u2014particularly":[32],"its":[33],"currency.":[34],"Existing":[35],"metrics":[36],"assessing":[38],"currency":[40,114],"customer":[42,56,85,116,132,170],"often":[45],"based":[46,168],"solely":[47],"age.":[50],"They":[51],"do":[52],"not":[53],"consider":[54],"that":[55,84,126,145],"can":[58,87],"be":[59],"outdated":[60,90,159],"with":[61,75,104],"respect":[62,76],"to":[63,77,92],"one":[64],"aspect":[65],"(e.g.,":[66,79,99],"guest":[67],"room":[68],"after":[69],"renovation)":[70],"while":[71],"still":[72,135],"being":[73],"up-to-date":[74,157],"others":[78],"location).":[80],"Moreover,":[81],"they":[82],"disregard":[83],"only":[88],"become":[89],"due":[91],"state":[93],"changes":[94],"corresponding":[97],"item":[98],"renovation),":[100],"which":[101],"associated":[103],"uncertainty.":[105],"We":[106],"propose":[107],"probability-based":[109],"metric":[110,122,150],"aspect-based":[113],"reviews.":[117,171],"values":[119,147],"represent":[123],"probability":[125],"information":[127],"in":[128],"set":[130],"up-to-date.":[136],"Our":[137],"evaluation":[138],"large":[141],"TripAdvisor":[142],"dataset":[143],"shows":[144],"reliable":[152],"discriminate":[154],"well":[155],"between":[156],"data,":[160],"paving":[161],"way":[163],"quality-aware":[166],"decision-making":[167]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2026-03-11T06:11:40.159057","created_date":"2025-10-10T00:00:00"}
