{"id":"https://openalex.org/W4205440326","doi":"https://doi.org/10.1007/s12525-021-00514-y","title":"Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data","display_name":"Robots, artificial intelligence, and service automation (RAISA) in hospitality: sentiment analysis of YouTube streaming data","publication_year":2022,"publication_date":"2022-01-19","ids":{"openalex":"https://openalex.org/W4205440326","doi":"https://doi.org/10.1007/s12525-021-00514-y"},"language":"en","primary_location":{"id":"doi:10.1007/s12525-021-00514-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12525-021-00514-y","pdf_url":null,"source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100657823","display_name":"Tae-Kyung Kim","orcid":"https://orcid.org/0000-0001-5089-2914"},"institutions":[{"id":"https://openalex.org/I161024014","display_name":"Kwangwoon University","ror":"https://ror.org/02e9zc863","country_code":"KR","type":"education","lineage":["https://openalex.org/I161024014"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Taekyung Kim","raw_affiliation_strings":["College of Business, Kwangwoon University, Kwangwoonro 20, 01897, Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business, Kwangwoon University, Kwangwoonro 20, 01897, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I161024014"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017475128","display_name":"Hwirim Jo","orcid":null},"institutions":[{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Hwirim Jo","raw_affiliation_strings":["Graduate School, Department of Convention & Exhibition Management, Kyung Hee University, Kyung Hee Dearo 26, 02447, Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Graduate School, Department of Convention & Exhibition Management, Kyung Hee University, Kyung Hee Dearo 26, 02447, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I35928602"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022787712","display_name":"Yerin Yhee","orcid":"https://orcid.org/0000-0002-8826-3563"},"institutions":[{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Yerin Yhee","raw_affiliation_strings":["Smart Tourism Education Platform (STEP), Kyung Hee University, Kyung Hee Dearo 26, 02447, Seoul, Republic of Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Smart Tourism Education Platform (STEP), Kyung Hee University, Kyung Hee Dearo 26, 02447, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I35928602"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073215248","display_name":"Chulmo Koo","orcid":"https://orcid.org/0000-0002-9822-1279"},"institutions":[{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Chulmo Koo","raw_affiliation_strings":["Smart Tourism Education Platform (STEP), College of Hotel & Tourism Management, Kyung Hee University, Kyung Hee Dearo 26, 02447, Seoul, Republic of Korea"],"raw_orcid":"https://orcid.org/0000-0002-9822-1279","affiliations":[{"raw_affiliation_string":"Smart Tourism Education Platform (STEP), College of Hotel & Tourism Management, Kyung Hee University, Kyung Hee Dearo 26, 02447, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I35928602"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5073215248"],"corresponding_institution_ids":["https://openalex.org/I35928602"],"apc_list":{"value":2590,"currency":"EUR","value_usd":3190},"apc_paid":null,"fwci":24.1768,"has_fulltext":false,"cited_by_count":64,"citation_normalized_percentile":{"value":0.99552536,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":98,"max":100},"biblio":{"volume":"32","issue":"1","first_page":"259","last_page":"275"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9904999732971191,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.6782183051109314},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.6102609038352966},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.60310298204422},{"id":"https://openalex.org/keywords/marketing-buzz","display_name":"Marketing buzz","score":0.5521162152290344},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.5356224775314331},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5189773440361023},{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.5009198188781738},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.4951743185520172},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.488197386264801},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"Hospitality industry","score":0.4669642746448517},{"id":"https://openalex.org/keywords/robotics","display_name":"Robotics","score":0.446760356426239},{"id":"https://openalex.org/keywords/big-data","display_name":"Big data","score":0.43142980337142944},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.42827263474464417},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.42284464836120605},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.4006451666355133},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.37480592727661133},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.22457650303840637},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20346245169639587},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1971227526664734},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.18574169278144836}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.6782183051109314},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.6102609038352966},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.60310298204422},{"id":"https://openalex.org/C113993141","wikidata":"https://www.wikidata.org/wiki/Q906759","display_name":"Marketing buzz","level":2,"score":0.5521162152290344},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.5356224775314331},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5189773440361023},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.5009198188781738},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4951743185520172},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.488197386264801},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.4669642746448517},{"id":"https://openalex.org/C34413123","wikidata":"https://www.wikidata.org/wiki/Q170978","display_name":"Robotics","level":3,"score":0.446760356426239},{"id":"https://openalex.org/C75684735","wikidata":"https://www.wikidata.org/wiki/Q858810","display_name":"Big data","level":2,"score":0.43142980337142944},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.42827263474464417},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.42284464836120605},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.4006451666355133},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.37480592727661133},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22457650303840637},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20346245169639587},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1971227526664734},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.18574169278144836},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s12525-021-00514-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12525-021-00514-y","pdf_url":null,"source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:elmark:v:32:y:2022:i:1:d:10.1007_s12525-021-00514-y","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s12525-021-00514-y","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5299999713897705}],"awards":[],"funders":[{"id":"https://openalex.org/F4320322120","display_name":"National Research Foundation of Korea","ror":"https://ror.org/013aysd81"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":104,"referenced_works":["https://openalex.org/W45594912","https://openalex.org/W1130813113","https://openalex.org/W1529266707","https://openalex.org/W1532714327","https://openalex.org/W1548408014","https://openalex.org/W1548528537","https://openalex.org/W1572786359","https://openalex.org/W1576487588","https://openalex.org/W1633062978","https://openalex.org/W1982425106","https://openalex.org/W1991622328","https://openalex.org/W2002456134","https://openalex.org/W2004710602","https://openalex.org/W2014205461","https://openalex.org/W2016198654","https://openalex.org/W2022467844","https://openalex.org/W2023945620","https://openalex.org/W2029956739","https://openalex.org/W2030387474","https://openalex.org/W2037801255","https://openalex.org/W2041711461","https://openalex.org/W2047390227","https://openalex.org/W2049902456","https://openalex.org/W2055090745","https://openalex.org/W2058124215","https://openalex.org/W2067200586","https://openalex.org/W2072566632","https://openalex.org/W2099813784","https://openalex.org/W2108752510","https://openalex.org/W2113283292","https://openalex.org/W2114580372","https://openalex.org/W2115813749","https://openalex.org/W2119681300","https://openalex.org/W2125613961","https://openalex.org/W2139115720","https://openalex.org/W2143245358","https://openalex.org/W2146982538","https://openalex.org/W2149142441","https://openalex.org/W2158428082","https://openalex.org/W2166505250","https://openalex.org/W2166930762","https://openalex.org/W2260549038","https://openalex.org/W2268003049","https://openalex.org/W2293447313","https://openalex.org/W2331387083","https://openalex.org/W2413655239","https://openalex.org/W2567924457","https://openalex.org/W2583180839","https://openalex.org/W2593005316","https://openalex.org/W2595186334","https://openalex.org/W2602156528","https://openalex.org/W2609652260","https://openalex.org/W2749137269","https://openalex.org/W2751092903","https://openalex.org/W2774008574","https://openalex.org/W2775816863","https://openalex.org/W2779313965","https://openalex.org/W2779762830","https://openalex.org/W2786141192","https://openalex.org/W2790037818","https://openalex.org/W2805041655","https://openalex.org/W2883322988","https://openalex.org/W2886652704","https://openalex.org/W2894528744","https://openalex.org/W2900441340","https://openalex.org/W2901478173","https://openalex.org/W2909972866","https://openalex.org/W2935844646","https://openalex.org/W2952357537","https://openalex.org/W2969595342","https://openalex.org/W2975993263","https://openalex.org/W2976650584","https://openalex.org/W2987719772","https://openalex.org/W3009107918","https://openalex.org/W3015629994","https://openalex.org/W3035363583","https://openalex.org/W3045837085","https://openalex.org/W3080671792","https://openalex.org/W3084360115","https://openalex.org/W3088169821","https://openalex.org/W3111700531","https://openalex.org/W3122504924","https://openalex.org/W3124061660","https://openalex.org/W3124534112","https://openalex.org/W3168018023","https://openalex.org/W3170319019","https://openalex.org/W3171419911","https://openalex.org/W3172181889","https://openalex.org/W3172426943","https://openalex.org/W3197611842","https://openalex.org/W3198531227","https://openalex.org/W4205677426","https://openalex.org/W4230671513","https://openalex.org/W4246904588","https://openalex.org/W4250274598","https://openalex.org/W4251264494","https://openalex.org/W4252291193","https://openalex.org/W4292157289","https://openalex.org/W4399529158","https://openalex.org/W4401246495","https://openalex.org/W6607050011","https://openalex.org/W6610256749","https://openalex.org/W6787879955","https://openalex.org/W7014368120"],"related_works":["https://openalex.org/W3167248615","https://openalex.org/W3195436559","https://openalex.org/W40154911","https://openalex.org/W2057290649","https://openalex.org/W250174581","https://openalex.org/W2373766366","https://openalex.org/W3171522609","https://openalex.org/W2029400148","https://openalex.org/W4301934261","https://openalex.org/W2951269499"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":26},{"year":2023,"cited_by_count":17},{"year":2022,"cited_by_count":7}],"updated_date":"2026-05-18T08:16:58.900851","created_date":"2025-10-10T00:00:00"}