{"id":"https://openalex.org/W3197611842","doi":"https://doi.org/10.1007/s12525-021-00494-z","title":"Artificial intelligence (AI) and robotics in travel, hospitality and leisure","display_name":"Artificial intelligence (AI) and robotics in travel, hospitality and leisure","publication_year":2021,"publication_date":"2021-09-01","ids":{"openalex":"https://openalex.org/W3197611842","doi":"https://doi.org/10.1007/s12525-021-00494-z","mag":"3197611842","pmid":"https://pubmed.ncbi.nlm.nih.gov/35603226"},"language":"en","primary_location":{"id":"doi:10.1007/s12525-021-00494-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12525-021-00494-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12525-021-00494-z.pdf","source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},"type":"editorial","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1007/s12525-021-00494-z.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073215248","display_name":"Chulmo Koo","orcid":"https://orcid.org/0000-0002-9822-1279"},"institutions":[{"id":"https://openalex.org/I35928602","display_name":"Kyung Hee University","ror":"https://ror.org/01zqcg218","country_code":"KR","type":"education","lineage":["https://openalex.org/I35928602"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Chulmo Koo","raw_affiliation_strings":["Smart Tourism Education Platform (STEP), College of Hotel and Tourism Management, Kyung Hee University, Seoul, South Korea"],"affiliations":[{"raw_affiliation_string":"Smart Tourism Education Platform (STEP), College of Hotel and Tourism Management, Kyung Hee University, Seoul, South Korea","institution_ids":["https://openalex.org/I35928602"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084195072","display_name":"Zheng Xiang","orcid":"https://orcid.org/0000-0003-2608-4882"},"institutions":[{"id":"https://openalex.org/I859038795","display_name":"Virginia Tech","ror":"https://ror.org/02smfhw86","country_code":"US","type":"education","lineage":["https://openalex.org/I859038795"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zheng Xiang","raw_affiliation_strings":["The Howard Feiertag Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA USA","The Howard Feiertag Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA, USA"],"affiliations":[{"raw_affiliation_string":"The Howard Feiertag Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA USA","institution_ids":[]},{"raw_affiliation_string":"The Howard Feiertag Department of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA, USA","institution_ids":["https://openalex.org/I859038795"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5035975032","display_name":"Ulrike Gretzel","orcid":"https://orcid.org/0000-0001-8416-1829"},"institutions":[{"id":"https://openalex.org/I1174212","display_name":"University of Southern California","ror":"https://ror.org/03taz7m60","country_code":"US","type":"education","lineage":["https://openalex.org/I1174212"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ulrike Gretzel","raw_affiliation_strings":["USC Center for Public Relations, Annenberg School of Communication & Journalism, University of Southern California, Los Angeles, CA USA","USC Center for Public Relations, Annenberg School of Communication & Journalism, University of Southern California, Los Angeles, CA, USA"],"affiliations":[{"raw_affiliation_string":"USC Center for Public Relations, Annenberg School of Communication & Journalism, University of Southern California, Los Angeles, CA USA","institution_ids":[]},{"raw_affiliation_string":"USC Center for Public Relations, Annenberg School of Communication & Journalism, University of Southern California, Los Angeles, CA, USA","institution_ids":["https://openalex.org/I1174212"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006428406","display_name":"\u039c\u03b1\u03c1\u03b9\u03ac\u03bd\u03bd\u03b1 \u03a3\u03b9\u03b3\u03ac\u03bb\u03b1","orcid":"https://orcid.org/0000-0001-8997-2292"},"institutions":[{"id":"https://openalex.org/I170239107","display_name":"University of South Australia","ror":"https://ror.org/01p93h210","country_code":"AU","type":"education","lineage":["https://openalex.org/I170239107"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Marianna Sigala","raw_affiliation_strings":["UniSA Business, University of South Australia, Adelaide, Australia"],"affiliations":[{"raw_affiliation_string":"UniSA Business, University of South Australia, Adelaide, Australia","institution_ids":["https://openalex.org/I170239107"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5073215248"],"corresponding_institution_ids":["https://openalex.org/I35928602"],"apc_list":{"value":2590,"currency":"EUR","value_usd":3190},"apc_paid":null,"fwci":9.3789,"has_fulltext":true,"cited_by_count":96,"citation_normalized_percentile":{"value":0.98330764,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"31","issue":"3","first_page":"473","last_page":"476"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9861999750137329,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9746999740600586,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.8468799591064453},{"id":"https://openalex.org/keywords/robotics","display_name":"Robotics","score":0.679671585559845},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.6482386589050293},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.37901806831359863},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.3717295825481415},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.330020010471344},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.32098716497421265},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.28802981972694397},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.1477222442626953}],"concepts":[{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.8468799591064453},{"id":"https://openalex.org/C34413123","wikidata":"https://www.wikidata.org/wiki/Q170978","display_name":"Robotics","level":3,"score":0.679671585559845},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.6482386589050293},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.37901806831359863},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.3717295825481415},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.330020010471344},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.32098716497421265},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.28802981972694397},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.1477222442626953},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1007/s12525-021-00494-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12525-021-00494-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12525-021-00494-z.pdf","source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},{"id":"pmid:35603226","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/35603226","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic markets","raw_type":null},{"id":"pmh:oai:RePEc:spr:elmark:v:31:y:2021:i:3:d:10.1007_s12525-021-00494-z","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s12525-021-00494-z","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:pubmedcentral.nih.gov:8413708","is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/8413708","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Electron Markets","raw_type":"Text"},{"id":"pmh:oai:vtechworks.lib.vt.edu:10919/108142","is_oa":false,"landing_page_url":"http://hdl.handle.net/10919/108142","pdf_url":null,"source":{"id":"https://openalex.org/S4306400248","display_name":"VTechWorks (Virginia Tech)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I859038795","host_organization_name":"Virginia Tech","host_organization_lineage":["https://openalex.org/I859038795"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":{"id":"doi:10.1007/s12525-021-00494-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s12525-021-00494-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s12525-021-00494-z.pdf","source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3842799912","display_name":null,"funder_award_id":"(NRF-2019S1A3A2098438)","funder_id":"https://openalex.org/F4320322120","funder_display_name":"National Research Foundation of Korea"},{"id":"https://openalex.org/G406654057","display_name":null,"funder_award_id":"NRF-2019S1A3A2098438","funder_id":"https://openalex.org/F4320322120","funder_display_name":"National Research Foundation of Korea"},{"id":"https://openalex.org/G5312792079","display_name":null,"funder_award_id":"2019S1A3A2098438","funder_id":"https://openalex.org/F4320322120","funder_display_name":"National Research Foundation of Korea"},{"id":"https://openalex.org/G7793441334","display_name":null,"funder_award_id":"NRF-2019S1A3A2098438","funder_id":"https://openalex.org/F4320321408","funder_display_name":"Ministry of Education"},{"id":"https://openalex.org/G982292920","display_name":null,"funder_award_id":"NRF-20","funder_id":"https://openalex.org/F4320322120","funder_display_name":"National Research Foundation of Korea"}],"funders":[{"id":"https://openalex.org/F4320320671","display_name":"National Research Foundation","ror":"https://ror.org/05s0g1g46"},{"id":"https://openalex.org/F4320321408","display_name":"Ministry of Education","ror":"https://ror.org/01p262204"},{"id":"https://openalex.org/F4320322120","display_name":"National Research Foundation of Korea","ror":"https://ror.org/013aysd81"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3197611842.pdf","grobid_xml":"https://content.openalex.org/works/W3197611842.grobid-xml"},"referenced_works_count":21,"referenced_works":["https://openalex.org/W974480840","https://openalex.org/W1556258326","https://openalex.org/W2107611566","https://openalex.org/W2152943463","https://openalex.org/W2588026839","https://openalex.org/W2609652260","https://openalex.org/W2613355770","https://openalex.org/W2789452866","https://openalex.org/W2885538622","https://openalex.org/W2900548288","https://openalex.org/W3124874748","https://openalex.org/W3166071915","https://openalex.org/W3168018023","https://openalex.org/W3169742440","https://openalex.org/W3171419911","https://openalex.org/W3171799985","https://openalex.org/W3172426943","https://openalex.org/W3197611842","https://openalex.org/W4249543457","https://openalex.org/W4297994136","https://openalex.org/W7034665896"],"related_works":["https://openalex.org/W4205828460","https://openalex.org/W2042118646","https://openalex.org/W4233452137","https://openalex.org/W4254857216","https://openalex.org/W4231626925","https://openalex.org/W2962829499","https://openalex.org/W2767518918","https://openalex.org/W2131444840","https://openalex.org/W2414929284","https://openalex.org/W192849109"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":24},{"year":2024,"cited_by_count":45},{"year":2023,"cited_by_count":12},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}
