{"id":"https://openalex.org/W1964247484","doi":"https://doi.org/10.1007/s12525-014-0160-z","title":"Satisfaction with virtual communities in B2B financial services: social dynamics, content and technology","display_name":"Satisfaction with virtual communities in B2B financial services: social dynamics, content and technology","publication_year":2014,"publication_date":"2014-06-06","ids":{"openalex":"https://openalex.org/W1964247484","doi":"https://doi.org/10.1007/s12525-014-0160-z","mag":"1964247484"},"language":"en","primary_location":{"id":"doi:10.1007/s12525-014-0160-z","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12525-014-0160-z","pdf_url":null,"source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061813870","display_name":"Evangelos Chompis","orcid":null},"institutions":[{"id":"https://openalex.org/I865915315","display_name":"Vrije Universiteit Amsterdam","ror":"https://ror.org/008xxew50","country_code":"NL","type":"education","lineage":["https://openalex.org/I865915315"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Evangelos Chompis","raw_affiliation_strings":["Department of Information Systems, Logistics & Innovation, VU University Amsterdam, de Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","VU University Amsterdam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, Logistics & Innovation, VU University Amsterdam, de Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I865915315"]},{"raw_affiliation_string":"VU University Amsterdam","institution_ids":["https://openalex.org/I865915315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016224872","display_name":"Roger Bons","orcid":"https://orcid.org/0000-0002-7514-8718"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Roger W. H. Bons","raw_affiliation_strings":["Bons Academic Services, KNSM-Laan 741, 1019 LJ, Amsterdam, The Netherlands","Bons Academic Services"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Bons Academic Services, KNSM-Laan 741, 1019 LJ, Amsterdam, The Netherlands","institution_ids":[]},{"raw_affiliation_string":"Bons Academic Services","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014352033","display_name":"Bart van den Hooff","orcid":"https://orcid.org/0000-0002-8880-3910"},"institutions":[{"id":"https://openalex.org/I865915315","display_name":"Vrije Universiteit Amsterdam","ror":"https://ror.org/008xxew50","country_code":"NL","type":"education","lineage":["https://openalex.org/I865915315"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Bart van den Hooff","raw_affiliation_strings":["Department of Information Systems, Logistics & Innovation, VU University Amsterdam, de Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","VU University Amsterdam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, Logistics & Innovation, VU University Amsterdam, de Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I865915315"]},{"raw_affiliation_string":"VU University Amsterdam","institution_ids":["https://openalex.org/I865915315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023464443","display_name":"Frans Feldberg","orcid":"https://orcid.org/0000-0002-9235-9509"},"institutions":[{"id":"https://openalex.org/I865915315","display_name":"Vrije Universiteit Amsterdam","ror":"https://ror.org/008xxew50","country_code":"NL","type":"education","lineage":["https://openalex.org/I865915315"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Frans Feldberg","raw_affiliation_strings":["Department of Information Systems, Logistics & Innovation, VU University Amsterdam, de Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","VU University Amsterdam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, Logistics & Innovation, VU University Amsterdam, de Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I865915315"]},{"raw_affiliation_string":"VU University Amsterdam","institution_ids":["https://openalex.org/I865915315"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5028344157","display_name":"Hans J.M. Horn","orcid":null},"institutions":[{"id":"https://openalex.org/I865915315","display_name":"Vrije Universiteit Amsterdam","ror":"https://ror.org/008xxew50","country_code":"NL","type":"education","lineage":["https://openalex.org/I865915315"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Hans Horn","raw_affiliation_strings":["Department of Information Systems, Logistics & Innovation, VU University Amsterdam, de Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","VU University Amsterdam"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information Systems, Logistics & Innovation, VU University Amsterdam, de Boelelaan 1105, 1081 HV, Amsterdam, The Netherlands","institution_ids":["https://openalex.org/I865915315"]},{"raw_affiliation_string":"VU University Amsterdam","institution_ids":["https://openalex.org/I865915315"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5016224872"],"corresponding_institution_ids":[],"apc_list":{"value":2590,"currency":"EUR","value_usd":3190},"apc_paid":null,"fwci":4.0107,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.93755918,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"24","issue":"3","first_page":"165","last_page":"177"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9937999844551086,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/expectancy-theory","display_name":"Expectancy theory","score":0.7094973921775818},{"id":"https://openalex.org/keywords/operationalization","display_name":"Operationalization","score":0.625419557094574},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.549492359161377},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5132241249084473},{"id":"https://openalex.org/keywords/experiential-learning","display_name":"Experiential learning","score":0.5014016628265381},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4899079203605652},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4893338084220886},{"id":"https://openalex.org/keywords/financial-services","display_name":"Financial services","score":0.4892404079437256},{"id":"https://openalex.org/keywords/virtual-community","display_name":"Virtual community","score":0.47581034898757935},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2821313142776489},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.22095724940299988},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20884546637535095},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.17191237211227417},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.13127487897872925},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.12513670325279236}],"concepts":[{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.7094973921775818},{"id":"https://openalex.org/C9354725","wikidata":"https://www.wikidata.org/wiki/Q286017","display_name":"Operationalization","level":2,"score":0.625419557094574},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.549492359161377},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5132241249084473},{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.5014016628265381},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4899079203605652},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4893338084220886},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.4892404079437256},{"id":"https://openalex.org/C2777756574","wikidata":"https://www.wikidata.org/wiki/Q210980","display_name":"Virtual community","level":3,"score":0.47581034898757935},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2821313142776489},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.22095724940299988},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20884546637535095},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.17191237211227417},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.13127487897872925},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.12513670325279236},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s12525-014-0160-z","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12525-014-0160-z","pdf_url":null,"source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},{"id":"pmh:oai:research.vu.nl:openaire_cris_publications/e9feb64a-d958-47ad-8684-8fd2c927e316","is_oa":false,"landing_page_url":"https://research.vu.nl/en/publications/e9feb64a-d958-47ad-8684-8fd2c927e316","pdf_url":null,"source":{"id":"https://openalex.org/S4306401107","display_name":"VU Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I865915315","host_organization_name":"Vrije Universiteit Amsterdam","host_organization_lineage":["https://openalex.org/I865915315"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Chompis, E, Bons, R W H, van den Hooff, B J, Feldberg, J F M & Horn, H 2014, 'Satisfaction with virtual communities in B2B financial services: social dynamics, content and technology', Electronic Markets, vol. 24, no. 3, pp. 165-177. https://doi.org/10.1007/s12525-014-0160-z","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:research.vu.nl:publications/e9feb64a-d958-47ad-8684-8fd2c927e316","is_oa":false,"landing_page_url":"https://hdl.handle.net/1871.1/e9feb64a-d958-47ad-8684-8fd2c927e316","pdf_url":null,"source":{"id":"https://openalex.org/S4306401107","display_name":"VU Research Portal","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I865915315","host_organization_name":"Vrije Universiteit Amsterdam","host_organization_lineage":["https://openalex.org/I865915315"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Chompis, E, Bons, R W H, van den Hooff, B J, Feldberg, J F M & Horn, H 2014, 'Satisfaction with virtual communities in B2B financial services: social dynamics, content and technology', Electronic Markets, vol. 24, no. 3, pp. 165-177. https://doi.org/10.1007/s12525-014-0160-z","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.4300000071525574}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":90,"referenced_works":["https://openalex.org/W6711707","https://openalex.org/W146644608","https://openalex.org/W327927242","https://openalex.org/W783151940","https://openalex.org/W1496783311","https://openalex.org/W1513943390","https://openalex.org/W1520714623","https://openalex.org/W1533193701","https://openalex.org/W1535271175","https://openalex.org/W1553544680","https://openalex.org/W1576387096","https://openalex.org/W1579626606","https://openalex.org/W1584883541","https://openalex.org/W1689771227","https://openalex.org/W1708393801","https://openalex.org/W1774460361","https://openalex.org/W1791587663","https://openalex.org/W1860356718","https://openalex.org/W1968385508","https://openalex.org/W1973400909","https://openalex.org/W1973427002","https://openalex.org/W1976435584","https://openalex.org/W1980511319","https://openalex.org/W1983998663","https://openalex.org/W1985779860","https://openalex.org/W1985875414","https://openalex.org/W1987258130","https://openalex.org/W1987286910","https://openalex.org/W1987331618","https://openalex.org/W1991683224","https://openalex.org/W1994143423","https://openalex.org/W2004985235","https://openalex.org/W2014134373","https://openalex.org/W2025565581","https://openalex.org/W2025705616","https://openalex.org/W2029219581","https://openalex.org/W2036984743","https://openalex.org/W2037710531","https://openalex.org/W2040332982","https://openalex.org/W2043428146","https://openalex.org/W2045655911","https://openalex.org/W2046500054","https://openalex.org/W2048653815","https://openalex.org/W2068206958","https://openalex.org/W2072152899","https://openalex.org/W2085091684","https://openalex.org/W2088448645","https://openalex.org/W2090552208","https://openalex.org/W2090676165","https://openalex.org/W2100379340","https://openalex.org/W2101699735","https://openalex.org/W2102710958","https://openalex.org/W2106090893","https://openalex.org/W2106772961","https://openalex.org/W2116339812","https://openalex.org/W2119355372","https://openalex.org/W2120115642","https://openalex.org/W2121001699","https://openalex.org/W2130140239","https://openalex.org/W2133977168","https://openalex.org/W2136407476","https://openalex.org/W2142175015","https://openalex.org/W2143852449","https://openalex.org/W2149026164","https://openalex.org/W2149374429","https://openalex.org/W2152588815","https://openalex.org/W2153932359","https://openalex.org/W2156248786","https://openalex.org/W2168569455","https://openalex.org/W2169737976","https://openalex.org/W2170430750","https://openalex.org/W2172052405","https://openalex.org/W2436292419","https://openalex.org/W2739904528","https://openalex.org/W2759725717","https://openalex.org/W2769348699","https://openalex.org/W2801004064","https://openalex.org/W3027506207","https://openalex.org/W3121411908","https://openalex.org/W3122877168","https://openalex.org/W3123679541","https://openalex.org/W3124991388","https://openalex.org/W3125413048","https://openalex.org/W4206711400","https://openalex.org/W6600284029","https://openalex.org/W6603905498","https://openalex.org/W6606974543","https://openalex.org/W6611341819","https://openalex.org/W6659848393","https://openalex.org/W7030279587"],"related_works":["https://openalex.org/W2944277854","https://openalex.org/W2258359646","https://openalex.org/W2493324121","https://openalex.org/W2483613126","https://openalex.org/W4234402960","https://openalex.org/W4210958110","https://openalex.org/W4210994448","https://openalex.org/W4386824558","https://openalex.org/W204135935","https://openalex.org/W2097838441"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":3}],"updated_date":"2026-06-19T15:47:20.252518","created_date":"2025-10-10T00:00:00"}
