{"id":"https://openalex.org/W2086961567","doi":"https://doi.org/10.1007/s12525-012-0108-0","title":"Performance implications of internet channels in financial services: A comprehensive perspective","display_name":"Performance implications of internet channels in financial services: A comprehensive perspective","publication_year":2012,"publication_date":"2012-11-29","ids":{"openalex":"https://openalex.org/W2086961567","doi":"https://doi.org/10.1007/s12525-012-0108-0","mag":"2086961567"},"language":"en","primary_location":{"id":"doi:10.1007/s12525-012-0108-0","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12525-012-0108-0","pdf_url":null,"source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5114260671","display_name":"Hung-Jen Tu","orcid":null},"institutions":[{"id":"https://openalex.org/I196272386","display_name":"Providence College","ror":"https://ror.org/00rxpqe74","country_code":"US","type":"education","lineage":["https://openalex.org/I196272386"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Hung-Jen Tu","raw_affiliation_strings":["Providence\u00a0University"],"affiliations":[{"raw_affiliation_string":"Providence\u00a0University","institution_ids":["https://openalex.org/I196272386"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5114260671"],"corresponding_institution_ids":["https://openalex.org/I196272386"],"apc_list":{"value":2590,"currency":"EUR","value_usd":3190},"apc_paid":null,"fwci":1.4759,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.88624884,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"22","issue":"4","first_page":"243","last_page":"254"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9926999807357788,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.7865810394287109},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6682265996932983},{"id":"https://openalex.org/keywords/financial-services","display_name":"Financial services","score":0.644463062286377},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.6120305061340332},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5543602108955383},{"id":"https://openalex.org/keywords/channel","display_name":"Channel (broadcasting)","score":0.5236111283302307},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5124226212501526},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.44970911741256714},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.4237355887889862},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3740348219871521},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.36734920740127563},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.26420336961746216},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.10747084021568298}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.7865810394287109},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6682265996932983},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.644463062286377},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.6120305061340332},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5543602108955383},{"id":"https://openalex.org/C127162648","wikidata":"https://www.wikidata.org/wiki/Q16858953","display_name":"Channel (broadcasting)","level":2,"score":0.5236111283302307},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5124226212501526},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.44970911741256714},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4237355887889862},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3740348219871521},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.36734920740127563},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.26420336961746216},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10747084021568298},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s12525-012-0108-0","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12525-012-0108-0","pdf_url":null,"source":{"id":"https://openalex.org/S137519996","display_name":"Electronic Markets","issn_l":"1019-6781","issn":["1019-6781","1422-8890"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Markets","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6499999761581421,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321040","display_name":"National Science Council","ror":"https://ror.org/02kv4zf79"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":47,"referenced_works":["https://openalex.org/W1481699316","https://openalex.org/W1544585895","https://openalex.org/W1918570226","https://openalex.org/W1967307849","https://openalex.org/W1996183809","https://openalex.org/W1999292310","https://openalex.org/W2000182742","https://openalex.org/W2003744757","https://openalex.org/W2009508973","https://openalex.org/W2022585364","https://openalex.org/W2026634349","https://openalex.org/W2028411952","https://openalex.org/W2031464770","https://openalex.org/W2036498270","https://openalex.org/W2039622030","https://openalex.org/W2041628898","https://openalex.org/W2042950409","https://openalex.org/W2044895909","https://openalex.org/W2058025966","https://openalex.org/W2066778800","https://openalex.org/W2067559363","https://openalex.org/W2069406228","https://openalex.org/W2073142634","https://openalex.org/W2076452041","https://openalex.org/W2077369927","https://openalex.org/W2083328085","https://openalex.org/W2083683092","https://openalex.org/W2087221436","https://openalex.org/W2098919509","https://openalex.org/W2103466284","https://openalex.org/W2104898217","https://openalex.org/W2110321237","https://openalex.org/W2129763896","https://openalex.org/W2131773668","https://openalex.org/W2133401531","https://openalex.org/W2137189865","https://openalex.org/W2145081910","https://openalex.org/W2154597923","https://openalex.org/W2166460907","https://openalex.org/W2256308869","https://openalex.org/W2325203923","https://openalex.org/W3122354189","https://openalex.org/W3123606336","https://openalex.org/W3124342358","https://openalex.org/W3124510033","https://openalex.org/W4231546411","https://openalex.org/W4240307802"],"related_works":["https://openalex.org/W1979439403","https://openalex.org/W2094607796","https://openalex.org/W4243252012","https://openalex.org/W1995028208","https://openalex.org/W2087621256","https://openalex.org/W1976277558","https://openalex.org/W3007924952","https://openalex.org/W2092020365","https://openalex.org/W2005909329","https://openalex.org/W2357427153"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
