{"id":"https://openalex.org/W2510848400","doi":"https://doi.org/10.1007/s12469-016-0135-x","title":"Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling","display_name":"Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling","publication_year":2016,"publication_date":"2016-08-19","ids":{"openalex":"https://openalex.org/W2510848400","doi":"https://doi.org/10.1007/s12469-016-0135-x","mag":"2510848400"},"language":"en","primary_location":{"id":"doi:10.1007/s12469-016-0135-x","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12469-016-0135-x","pdf_url":null,"source":{"id":"https://openalex.org/S33948620","display_name":"Public Transport","issn_l":"1613-7159","issn":["1613-7159","1866-749X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Transport","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057791552","display_name":"Dan Wan","orcid":"https://orcid.org/0000-0002-6647-3164"},"institutions":[{"id":"https://openalex.org/I125687163","display_name":"City College of New York","ror":"https://ror.org/00wmhkr98","country_code":"US","type":"education","lineage":["https://openalex.org/I125687163"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Dan Wan","raw_affiliation_strings":["Department of Civil Engineering, City College of New York, City University of New York, 160 Convent Avenue, Marshak Building, Suite MR-910, New York, NY, 10031, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Civil Engineering, City College of New York, City University of New York, 160 Convent Avenue, Marshak Building, Suite MR-910, New York, NY, 10031, USA","institution_ids":["https://openalex.org/I125687163"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088536140","display_name":"Camille Kamga","orcid":"https://orcid.org/0000-0002-9223-700X"},"institutions":[{"id":"https://openalex.org/I125687163","display_name":"City College of New York","ror":"https://ror.org/00wmhkr98","country_code":"US","type":"education","lineage":["https://openalex.org/I125687163"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Camille Kamga","raw_affiliation_strings":["Department of Civil Engineering, City College of New York, City University of New York, 160 Convent Avenue, Marshak Building, Suite MR-910, New York, NY, 10031, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Civil Engineering, City College of New York, City University of New York, 160 Convent Avenue, Marshak Building, Suite MR-910, New York, NY, 10031, USA","institution_ids":["https://openalex.org/I125687163"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043011100","display_name":"Wei Hao","orcid":"https://orcid.org/0000-0002-9301-8765"},"institutions":[{"id":"https://openalex.org/I125687163","display_name":"City College of New York","ror":"https://ror.org/00wmhkr98","country_code":"US","type":"education","lineage":["https://openalex.org/I125687163"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Wei Hao","raw_affiliation_strings":["Department of Civil Engineering, City College of New York, City University of New York, 160 Convent Avenue, Marshak Building, Suite MR-910, New York, NY, 10031, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Civil Engineering, City College of New York, City University of New York, 160 Convent Avenue, Marshak Building, Suite MR-910, New York, NY, 10031, USA","institution_ids":["https://openalex.org/I125687163"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5037410978","display_name":"Aaron Sugiura","orcid":null},"institutions":[{"id":"https://openalex.org/I203646059","display_name":"New York City Department of Transportation","ror":"https://ror.org/04mc93t41","country_code":"US","type":"government","lineage":["https://openalex.org/I203646059"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Aaron Sugiura","raw_affiliation_strings":["Transit Development Group, New York City Department of Transportation, 55 Water St, 6th Floor NW, New York, NY, 10041, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Transit Development Group, New York City Department of Transportation, 55 Water St, 6th Floor NW, New York, NY, 10041, USA","institution_ids":["https://openalex.org/I203646059"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5003441469","display_name":"Eric B. Beaton","orcid":null},"institutions":[{"id":"https://openalex.org/I203646059","display_name":"New York City Department of Transportation","ror":"https://ror.org/04mc93t41","country_code":"US","type":"government","lineage":["https://openalex.org/I203646059"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Eric B. Beaton","raw_affiliation_strings":["Transit Development Group, New York City Department of Transportation, 55 Water St, 6th Floor NW, New York, NY, 10041, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Transit Development Group, New York City Department of Transportation, 55 Water St, 6th Floor NW, New York, NY, 10041, USA","institution_ids":["https://openalex.org/I203646059"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5057791552"],"corresponding_institution_ids":["https://openalex.org/I125687163"],"apc_list":{"value":2990,"currency":"USD","value_usd":2990},"apc_paid":null,"fwci":8.637,"has_fulltext":false,"cited_by_count":51,"citation_normalized_percentile":{"value":0.96534183,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"8","issue":"3","first_page":"497","last_page":"520"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10298","display_name":"Urban Transport and Accessibility","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10370","display_name":"Traffic and Road Safety","score":0.9868999719619751,"subfield":{"id":"https://openalex.org/subfields/2213","display_name":"Safety, Risk, Reliability and Quality"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.7597982883453369},{"id":"https://openalex.org/keywords/interview","display_name":"Interview","score":0.6907479763031006},{"id":"https://openalex.org/keywords/bus-rapid-transit","display_name":"Bus rapid transit","score":0.675182580947876},{"id":"https://openalex.org/keywords/transport-engineering","display_name":"Transport engineering","score":0.6520127058029175},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5987356901168823},{"id":"https://openalex.org/keywords/ticket","display_name":"Ticket","score":0.5868991017341614},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5774227380752563},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.5258349180221558},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5111473202705383},{"id":"https://openalex.org/keywords/public-transport","display_name":"Public transport","score":0.44893065094947815},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.25967270135879517},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2405562400817871},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1952228546142578},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.13567256927490234},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.12434262037277222},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.09313642978668213}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.7597982883453369},{"id":"https://openalex.org/C24845683","wikidata":"https://www.wikidata.org/wiki/Q178651","display_name":"Interview","level":2,"score":0.6907479763031006},{"id":"https://openalex.org/C2779697334","wikidata":"https://www.wikidata.org/wiki/Q2878855","display_name":"Bus rapid transit","level":3,"score":0.675182580947876},{"id":"https://openalex.org/C22212356","wikidata":"https://www.wikidata.org/wiki/Q775325","display_name":"Transport engineering","level":1,"score":0.6520127058029175},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5987356901168823},{"id":"https://openalex.org/C2776540713","wikidata":"https://www.wikidata.org/wiki/Q7800647","display_name":"Ticket","level":2,"score":0.5868991017341614},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5774227380752563},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.5258349180221558},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5111473202705383},{"id":"https://openalex.org/C539828613","wikidata":"https://www.wikidata.org/wiki/Q178512","display_name":"Public transport","level":2,"score":0.44893065094947815},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25967270135879517},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2405562400817871},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1952228546142578},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13567256927490234},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.12434262037277222},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.09313642978668213},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s12469-016-0135-x","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12469-016-0135-x","pdf_url":null,"source":{"id":"https://openalex.org/S33948620","display_name":"Public Transport","issn_l":"1613-7159","issn":["1613-7159","1866-749X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Public Transport","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:pubtra:v:8:y:2016:i:3:d:10.1007_s12469-016-0135-x","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s12469-016-0135-x","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/11","display_name":"Sustainable cities and communities","score":0.5}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":52,"referenced_works":["https://openalex.org/W139920879","https://openalex.org/W1566176778","https://openalex.org/W1706847870","https://openalex.org/W1969112416","https://openalex.org/W1969357614","https://openalex.org/W1978200301","https://openalex.org/W1981798167","https://openalex.org/W1982979344","https://openalex.org/W1985048625","https://openalex.org/W1986234982","https://openalex.org/W1992193527","https://openalex.org/W1994351553","https://openalex.org/W2004743683","https://openalex.org/W2010927516","https://openalex.org/W2015440561","https://openalex.org/W2015566995","https://openalex.org/W2017562304","https://openalex.org/W2018591888","https://openalex.org/W2022819433","https://openalex.org/W2025155910","https://openalex.org/W2028536332","https://openalex.org/W2028778474","https://openalex.org/W2030062576","https://openalex.org/W2032438745","https://openalex.org/W2032751338","https://openalex.org/W2041200500","https://openalex.org/W2041390929","https://openalex.org/W2052239871","https://openalex.org/W2053949139","https://openalex.org/W2056292725","https://openalex.org/W2056572675","https://openalex.org/W2058506269","https://openalex.org/W2059334100","https://openalex.org/W2071666535","https://openalex.org/W2071902293","https://openalex.org/W2080833703","https://openalex.org/W2097422192","https://openalex.org/W2112440119","https://openalex.org/W2117485746","https://openalex.org/W2130338290","https://openalex.org/W2141340591","https://openalex.org/W2152219429","https://openalex.org/W2167249443","https://openalex.org/W2168885458","https://openalex.org/W2611336985","https://openalex.org/W2795656446","https://openalex.org/W2908934668","https://openalex.org/W3167684396","https://openalex.org/W4249217942","https://openalex.org/W4298091299","https://openalex.org/W4299927410","https://openalex.org/W4301773902"],"related_works":["https://openalex.org/W2065845608","https://openalex.org/W3114310801","https://openalex.org/W2051044998","https://openalex.org/W2387166097","https://openalex.org/W1539728986","https://openalex.org/W2386325794","https://openalex.org/W2357592418","https://openalex.org/W1967073183","https://openalex.org/W2080833703","https://openalex.org/W2510848400"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":7},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":1}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}