{"id":"https://openalex.org/W2022584638","doi":"https://doi.org/10.1007/s12243-008-0080-z","title":"Service business processes for the next generation of services: a required step to achieve service convergence","display_name":"Service business processes for the next generation of services: a required step to achieve service convergence","publication_year":2009,"publication_date":"2009-01-09","ids":{"openalex":"https://openalex.org/W2022584638","doi":"https://doi.org/10.1007/s12243-008-0080-z","mag":"2022584638"},"language":"en","primary_location":{"id":"doi:10.1007/s12243-008-0080-z","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12243-008-0080-z","pdf_url":null,"source":{"id":"https://openalex.org/S164884734","display_name":"Annals of Telecommunications","issn_l":"0003-4347","issn":["0003-4347","1958-9395"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"annals of telecommunications - annales des t\u00e9l\u00e9communications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089708177","display_name":"E. Bertin","orcid":"https://orcid.org/0000-0002-3602-3664"},"institutions":[{"id":"https://openalex.org/I19370010","display_name":"Orange (France)","ror":"https://ror.org/035j0tq82","country_code":"FR","type":"company","lineage":["https://openalex.org/I19370010"]},{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]}],"countries":["FR"],"is_corresponding":true,"raw_author_name":"Emmanuel Bertin","raw_affiliation_strings":["Orange Labs, Caen, France","D\u00e9partement R\u00e9seaux et Services Multim\u00e9dia Mobiles","Orange Labs [Caen]","Centre National de la Recherche Scientifique","Services r\u00e9partis, Architectures, MOd\u00e9lisation, Validation, Administration des R\u00e9seaux"],"affiliations":[{"raw_affiliation_string":"Orange Labs, Caen, France","institution_ids":["https://openalex.org/I19370010"]},{"raw_affiliation_string":"D\u00e9partement R\u00e9seaux et Services Multim\u00e9dia Mobiles","institution_ids":[]},{"raw_affiliation_string":"Orange Labs [Caen]","institution_ids":["https://openalex.org/I19370010"]},{"raw_affiliation_string":"Centre National de la Recherche Scientifique","institution_ids":["https://openalex.org/I1294671590"]},{"raw_affiliation_string":"Services r\u00e9partis, Architectures, MOd\u00e9lisation, Validation, Administration des R\u00e9seaux","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5107205316","display_name":"No\u00ebl Crespi","orcid":"https://orcid.org/0000-0003-2962-192X"},"institutions":[{"id":"https://openalex.org/I205703379","display_name":"Institut Mines-T\u00e9l\u00e9com","ror":"https://ror.org/025vp2923","country_code":"FR","type":"facility","lineage":["https://openalex.org/I205703379"]},{"id":"https://openalex.org/I1294671590","display_name":"Centre National de la Recherche Scientifique","ror":"https://ror.org/02feahw73","country_code":"FR","type":"government","lineage":["https://openalex.org/I1294671590"]}],"countries":["FR"],"is_corresponding":false,"raw_author_name":"Noel Crespi","raw_affiliation_strings":["Mobile Networks and Multimedia Services Department, Institut TELECOM Sud Paris, Evry, France","Services r\u00e9partis, Architectures, MOd\u00e9lisation, Validation, Administration des R\u00e9seaux","Centre National de la Recherche Scientifique","D\u00e9partement R\u00e9seaux et Services Multim\u00e9dia Mobiles"],"affiliations":[{"raw_affiliation_string":"Mobile Networks and Multimedia Services Department, Institut TELECOM Sud Paris, Evry, France","institution_ids":["https://openalex.org/I205703379"]},{"raw_affiliation_string":"Services r\u00e9partis, Architectures, MOd\u00e9lisation, Validation, Administration des R\u00e9seaux","institution_ids":[]},{"raw_affiliation_string":"Centre National de la Recherche Scientifique","institution_ids":["https://openalex.org/I1294671590"]},{"raw_affiliation_string":"D\u00e9partement R\u00e9seaux et Services Multim\u00e9dia Mobiles","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5089708177"],"corresponding_institution_ids":["https://openalex.org/I1294671590","https://openalex.org/I19370010"],"apc_list":null,"apc_paid":null,"fwci":3.3978,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.92736551,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"64","issue":"3-4","first_page":"187","last_page":"196"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9919000267982483,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9836999773979187,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6509536504745483},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5692110657691956},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.5475273728370667},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5397665500640869},{"id":"https://openalex.org/keywords/consistency","display_name":"Consistency (knowledge bases)","score":0.5135836601257324},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5092824697494507},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.48961931467056274},{"id":"https://openalex.org/keywords/enabling","display_name":"Enabling","score":0.4880939722061157},{"id":"https://openalex.org/keywords/differentiated-service","display_name":"Differentiated service","score":0.43287256360054016},{"id":"https://openalex.org/keywords/identification","display_name":"Identification (biology)","score":0.41259765625},{"id":"https://openalex.org/keywords/service-product-management","display_name":"Service product management","score":0.41225260496139526},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3771241307258606},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.35175326466560364},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.20228326320648193},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.17359623312950134}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6509536504745483},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5692110657691956},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5475273728370667},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5397665500640869},{"id":"https://openalex.org/C2776436953","wikidata":"https://www.wikidata.org/wiki/Q5163215","display_name":"Consistency (knowledge bases)","level":2,"score":0.5135836601257324},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5092824697494507},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.48961931467056274},{"id":"https://openalex.org/C22607594","wikidata":"https://www.wikidata.org/wiki/Q5375150","display_name":"Enabling","level":2,"score":0.4880939722061157},{"id":"https://openalex.org/C158713421","wikidata":"https://www.wikidata.org/wiki/Q5275378","display_name":"Differentiated service","level":5,"score":0.43287256360054016},{"id":"https://openalex.org/C116834253","wikidata":"https://www.wikidata.org/wiki/Q2039217","display_name":"Identification (biology)","level":2,"score":0.41259765625},{"id":"https://openalex.org/C36829320","wikidata":"https://www.wikidata.org/wiki/Q7455785","display_name":"Service product management","level":5,"score":0.41225260496139526},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3771241307258606},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.35175326466560364},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.20228326320648193},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17359623312950134},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C59822182","wikidata":"https://www.wikidata.org/wiki/Q441","display_name":"Botany","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s12243-008-0080-z","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s12243-008-0080-z","pdf_url":null,"source":{"id":"https://openalex.org/S164884734","display_name":"Annals of Telecommunications","issn_l":"0003-4347","issn":["0003-4347","1958-9395"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"annals of telecommunications - annales des t\u00e9l\u00e9communications","raw_type":"journal-article"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.465.5274","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.465.5274","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://servicearchitecture.wp.tem-tsp.eu/files/2011/11/Service-Business-Processes-for-the-Next-Generation-of-Services-a-Required-Step-to-Achieve-Service-Convergence.pdf","raw_type":"text"},{"id":"pmh:oai:HAL:hal-00435109v1","is_oa":false,"landing_page_url":"https://hal.science/hal-00435109","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Annals of Telecommunications - annales des t\u00e9l\u00e9communications, 2009, ⟨10.1007/s12243-008-0080-z⟩","raw_type":"Journal articles"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5600000023841858}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":27,"referenced_works":["https://openalex.org/W27087772","https://openalex.org/W103753551","https://openalex.org/W157669771","https://openalex.org/W1970441067","https://openalex.org/W1979189230","https://openalex.org/W1986342936","https://openalex.org/W1994798614","https://openalex.org/W2037469745","https://openalex.org/W2039428987","https://openalex.org/W2073143354","https://openalex.org/W2092150011","https://openalex.org/W2095008159","https://openalex.org/W2098916257","https://openalex.org/W2108096900","https://openalex.org/W2125727146","https://openalex.org/W2129182898","https://openalex.org/W2132698985","https://openalex.org/W2138829078","https://openalex.org/W2143550613","https://openalex.org/W2157609240","https://openalex.org/W2161787643","https://openalex.org/W2292422101","https://openalex.org/W2336409968","https://openalex.org/W2406314610","https://openalex.org/W2895084344","https://openalex.org/W3093398451","https://openalex.org/W4249107512"],"related_works":["https://openalex.org/W2093096860","https://openalex.org/W2230507463","https://openalex.org/W2269539645","https://openalex.org/W2048859909","https://openalex.org/W4220762673","https://openalex.org/W2154017244","https://openalex.org/W2059726894","https://openalex.org/W1964063820","https://openalex.org/W2287333984","https://openalex.org/W2168158826"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}