{"id":"https://openalex.org/W2003683035","doi":"https://doi.org/10.1007/s11761-013-0128-4","title":"A survey of change management in service-based environments","display_name":"A survey of change management in service-based environments","publication_year":2013,"publication_date":"2013-01-17","ids":{"openalex":"https://openalex.org/W2003683035","doi":"https://doi.org/10.1007/s11761-013-0128-4","mag":"2003683035"},"language":"en","primary_location":{"id":"doi:10.1007/s11761-013-0128-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11761-013-0128-4","pdf_url":null,"source":{"id":"https://openalex.org/S4210170441","display_name":"Service Oriented Computing and Applications","issn_l":"1863-2386","issn":["1863-2386","1863-2394"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Oriented Computing and Applications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100785191","display_name":"Yi Wang","orcid":"https://orcid.org/0000-0003-1239-5591"},"institutions":[{"id":"https://openalex.org/I142108993","display_name":"Southwest University","ror":"https://ror.org/01kj4z117","country_code":"CN","type":"education","lineage":["https://openalex.org/I142108993"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yi Wang","raw_affiliation_strings":["Southwest University, Chongqing, China","Southwest University Chongqing, China"],"affiliations":[{"raw_affiliation_string":"Southwest University, Chongqing, China","institution_ids":["https://openalex.org/I142108993"]},{"raw_affiliation_string":"Southwest University Chongqing, China","institution_ids":["https://openalex.org/I142108993"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100346998","display_name":"Ying Wang","orcid":null},"institutions":[{"id":"https://openalex.org/I142108993","display_name":"Southwest University","ror":"https://ror.org/01kj4z117","country_code":"CN","type":"education","lineage":["https://openalex.org/I142108993"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ying Wang","raw_affiliation_strings":["Southwest University, Chongqing, China","Southwest University Chongqing, China"],"affiliations":[{"raw_affiliation_string":"Southwest University, Chongqing, China","institution_ids":["https://openalex.org/I142108993"]},{"raw_affiliation_string":"Southwest University Chongqing, China","institution_ids":["https://openalex.org/I142108993"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5100785191"],"corresponding_institution_ids":["https://openalex.org/I142108993"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":null,"fwci":8.4507,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.97118887,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"7","issue":"4","first_page":"259","last_page":"273"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.6377555131912231},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6100875735282898},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6090310215950012},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5921913385391235},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.585469663143158},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5766348838806152},{"id":"https://openalex.org/keywords/change-management","display_name":"Change management (ITSM)","score":0.5531550049781799},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.5497404932975769},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5268555879592896},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.5245863795280457},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4555330276489258},{"id":"https://openalex.org/keywords/adaptation","display_name":"Adaptation (eye)","score":0.4450935125350952},{"id":"https://openalex.org/keywords/service-management","display_name":"Service management","score":0.43520587682724},{"id":"https://openalex.org/keywords/service-product-management","display_name":"Service product management","score":0.4349213242530823},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.28345489501953125},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09889084100723267},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.06698647141456604}],"concepts":[{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.6377555131912231},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6100875735282898},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6090310215950012},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5921913385391235},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.585469663143158},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5766348838806152},{"id":"https://openalex.org/C123961466","wikidata":"https://www.wikidata.org/wiki/Q1061970","display_name":"Change management (ITSM)","level":3,"score":0.5531550049781799},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.5497404932975769},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5268555879592896},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5245863795280457},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4555330276489258},{"id":"https://openalex.org/C139807058","wikidata":"https://www.wikidata.org/wiki/Q352374","display_name":"Adaptation (eye)","level":2,"score":0.4450935125350952},{"id":"https://openalex.org/C48840187","wikidata":"https://www.wikidata.org/wiki/Q689042","display_name":"Service management","level":4,"score":0.43520587682724},{"id":"https://openalex.org/C36829320","wikidata":"https://www.wikidata.org/wiki/Q7455785","display_name":"Service product management","level":5,"score":0.4349213242530823},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.28345489501953125},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09889084100723267},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.06698647141456604},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s11761-013-0128-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11761-013-0128-4","pdf_url":null,"source":{"id":"https://openalex.org/S4210170441","display_name":"Service Oriented Computing and Applications","issn_l":"1863-2386","issn":["1863-2386","1863-2394"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Oriented Computing and Applications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.46000000834465027,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320323711","display_name":"Southwest University","ror":"https://ror.org/01kj4z117"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":96,"referenced_works":["https://openalex.org/W58351694","https://openalex.org/W86076980","https://openalex.org/W171966915","https://openalex.org/W1484250426","https://openalex.org/W1488556964","https://openalex.org/W1489005238","https://openalex.org/W1492503050","https://openalex.org/W1495288145","https://openalex.org/W1502856998","https://openalex.org/W1502898035","https://openalex.org/W1510356539","https://openalex.org/W1522046311","https://openalex.org/W1527034474","https://openalex.org/W1528337875","https://openalex.org/W1535070961","https://openalex.org/W1537297192","https://openalex.org/W1554125077","https://openalex.org/W1554911356","https://openalex.org/W1560962701","https://openalex.org/W1570265525","https://openalex.org/W1571406878","https://openalex.org/W1583934255","https://openalex.org/W1589632079","https://openalex.org/W1590344430","https://openalex.org/W1598757610","https://openalex.org/W1637866372","https://openalex.org/W1659093230","https://openalex.org/W1783266478","https://openalex.org/W1800218686","https://openalex.org/W1859746003","https://openalex.org/W1904030824","https://openalex.org/W1941670126","https://openalex.org/W1964571940","https://openalex.org/W1970178948","https://openalex.org/W1973350284","https://openalex.org/W1975613046","https://openalex.org/W1983417245","https://openalex.org/W1999606173","https://openalex.org/W2004073557","https://openalex.org/W2018957348","https://openalex.org/W2026702834","https://openalex.org/W2026728879","https://openalex.org/W2027236907","https://openalex.org/W2028722689","https://openalex.org/W2037064850","https://openalex.org/W2053490354","https://openalex.org/W2065526162","https://openalex.org/W2082124373","https://openalex.org/W2092606812","https://openalex.org/W2094987542","https://openalex.org/W2095436501","https://openalex.org/W2095850758","https://openalex.org/W2096910097","https://openalex.org/W2099431275","https://openalex.org/W2100095098","https://openalex.org/W2104066249","https://openalex.org/W2110204400","https://openalex.org/W2114146397","https://openalex.org/W2116485812","https://openalex.org/W2120374324","https://openalex.org/W2120472090","https://openalex.org/W2131967717","https://openalex.org/W2132785853","https://openalex.org/W2138046702","https://openalex.org/W2138330617","https://openalex.org/W2138820832","https://openalex.org/W2139690978","https://openalex.org/W2139889174","https://openalex.org/W2141116304","https://openalex.org/W2141958877","https://openalex.org/W2144336762","https://openalex.org/W2150248474","https://openalex.org/W2151840478","https://openalex.org/W2152528269","https://openalex.org/W2155053952","https://openalex.org/W2156812359","https://openalex.org/W2162076052","https://openalex.org/W2162168892","https://openalex.org/W2162220364","https://openalex.org/W2163004878","https://openalex.org/W2163624482","https://openalex.org/W2168467352","https://openalex.org/W2171383742","https://openalex.org/W2178686891","https://openalex.org/W2215315499","https://openalex.org/W2293287097","https://openalex.org/W2398154253","https://openalex.org/W2526503955","https://openalex.org/W2913036292","https://openalex.org/W3138031554","https://openalex.org/W4234261252","https://openalex.org/W4241098742","https://openalex.org/W4245965123","https://openalex.org/W4248123122","https://openalex.org/W4252523713","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4243713506","https://openalex.org/W2269539645","https://openalex.org/W1188031628","https://openalex.org/W2781092393","https://openalex.org/W2001350063","https://openalex.org/W2259637914","https://openalex.org/W2133079869","https://openalex.org/W2230507463","https://openalex.org/W4247942852","https://openalex.org/W1996625202"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":4},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}