{"id":"https://openalex.org/W2023401325","doi":"https://doi.org/10.1007/s11761-011-0088-5","title":"Modeling service representatives in enterprise systems using generic agents","display_name":"Modeling service representatives in enterprise systems using generic agents","publication_year":2011,"publication_date":"2011-09-15","ids":{"openalex":"https://openalex.org/W2023401325","doi":"https://doi.org/10.1007/s11761-011-0088-5","mag":"2023401325"},"language":"en","primary_location":{"id":"doi:10.1007/s11761-011-0088-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11761-011-0088-5","pdf_url":null,"source":{"id":"https://openalex.org/S4210170441","display_name":"Service Oriented Computing and Applications","issn_l":"1863-2386","issn":["1863-2386","1863-2394"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Oriented Computing and Applications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001880093","display_name":"Mehran Najafi","orcid":null},"institutions":[{"id":"https://openalex.org/I98251732","display_name":"McMaster University","ror":"https://ror.org/02fa3aq29","country_code":"CA","type":"education","lineage":["https://openalex.org/I98251732"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Mehran Najafi","raw_affiliation_strings":["Department of Computing and Software, McMaster University, Hamilton, ON, Canada","Department of Computing & Software, McMaster University, Hamilton, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computing and Software, McMaster University, Hamilton, ON, Canada","institution_ids":["https://openalex.org/I98251732"]},{"raw_affiliation_string":"Department of Computing & Software, McMaster University, Hamilton, Canada","institution_ids":["https://openalex.org/I98251732"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055220196","display_name":"Kamran Sartipi","orcid":"https://orcid.org/0000-0002-3588-5991"},"institutions":[{"id":"https://openalex.org/I39470171","display_name":"Ontario Tech University","ror":"https://ror.org/016zre027","country_code":"CA","type":"education","lineage":["https://openalex.org/I39470171"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Kamran Sartipi","raw_affiliation_strings":["Faculty of Engineering and Applied Science, University of Ontario Institute of Technology (UOIT), Oshawa, ON, Canada","Faculty of Engineering & Applied Science, University of Ontario Institute of Technology (UOIT), Oshawa, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Engineering and Applied Science, University of Ontario Institute of Technology (UOIT), Oshawa, ON, Canada","institution_ids":["https://openalex.org/I39470171"]},{"raw_affiliation_string":"Faculty of Engineering & Applied Science, University of Ontario Institute of Technology (UOIT), Oshawa, Canada","institution_ids":["https://openalex.org/I39470171"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5055220196"],"corresponding_institution_ids":["https://openalex.org/I39470171"],"apc_list":{"value":2990,"currency":"USD","value_usd":2990},"apc_paid":null,"fwci":2.3097,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.92247127,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"5","issue":"4","first_page":"245","last_page":"264"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7182614207267761},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.6323798894882202},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5633075833320618},{"id":"https://openalex.org/keywords/implementation","display_name":"Implementation","score":0.5379299521446228},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.5286096930503845},{"id":"https://openalex.org/keywords/credit-card","display_name":"Credit card","score":0.4970989525318146},{"id":"https://openalex.org/keywords/application-service-provider","display_name":"Application service provider","score":0.4624808728694916},{"id":"https://openalex.org/keywords/service-oriented-architecture","display_name":"Service-oriented architecture","score":0.43226373195648193},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.39547181129455566},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.37763839960098267},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3762815296649933},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3753766119480133},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3724236488342285},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.33040493726730347},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.30999061465263367},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23550906777381897},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.0894186794757843},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.0787476897239685}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7182614207267761},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.6323798894882202},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5633075833320618},{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.5379299521446228},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.5286096930503845},{"id":"https://openalex.org/C2983355114","wikidata":"https://www.wikidata.org/wiki/Q161380","display_name":"Credit card","level":3,"score":0.4970989525318146},{"id":"https://openalex.org/C76143314","wikidata":"https://www.wikidata.org/wiki/Q621601","display_name":"Application service provider","level":5,"score":0.4624808728694916},{"id":"https://openalex.org/C57041688","wikidata":"https://www.wikidata.org/wiki/Q220644","display_name":"Service-oriented architecture","level":3,"score":0.43226373195648193},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.39547181129455566},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37763839960098267},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3762815296649933},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3753766119480133},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3724236488342285},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.33040493726730347},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.30999061465263367},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23550906777381897},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0894186794757843},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0787476897239685},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s11761-011-0088-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11761-011-0088-5","pdf_url":null,"source":{"id":"https://openalex.org/S4210170441","display_name":"Service Oriented Computing and Applications","issn_l":"1863-2386","issn":["1863-2386","1863-2394"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Oriented Computing and Applications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W130720038","https://openalex.org/W133809791","https://openalex.org/W1488160528","https://openalex.org/W1569512666","https://openalex.org/W1979273925","https://openalex.org/W1981184058","https://openalex.org/W1996010212","https://openalex.org/W1999392360","https://openalex.org/W2008838944","https://openalex.org/W2012024302","https://openalex.org/W2029905678","https://openalex.org/W2057444240","https://openalex.org/W2063102387","https://openalex.org/W2105809068","https://openalex.org/W2114507260","https://openalex.org/W2117223166","https://openalex.org/W2128048354","https://openalex.org/W2137501704","https://openalex.org/W2138160741","https://openalex.org/W2140190241","https://openalex.org/W2143059955","https://openalex.org/W2150689417","https://openalex.org/W2153674182","https://openalex.org/W2154163658","https://openalex.org/W2154397132","https://openalex.org/W2158978275","https://openalex.org/W2161381283","https://openalex.org/W2168867823"],"related_works":["https://openalex.org/W2268644972","https://openalex.org/W1546980300","https://openalex.org/W2013343621","https://openalex.org/W4246898356","https://openalex.org/W100127945","https://openalex.org/W2898818629","https://openalex.org/W2994043954","https://openalex.org/W2783582617","https://openalex.org/W2136457176","https://openalex.org/W109358238"],"abstract_inverted_index":null,"counts_by_year":[{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-07-23T08:03:31.855105","created_date":"2025-10-10T00:00:00"}
