{"id":"https://openalex.org/W2093665514","doi":"https://doi.org/10.1007/s11761-008-0020-9","title":"Relooking at services science and services innovation","display_name":"Relooking at services science and services innovation","publication_year":2008,"publication_date":"2008-03-04","ids":{"openalex":"https://openalex.org/W2093665514","doi":"https://doi.org/10.1007/s11761-008-0020-9","mag":"2093665514"},"language":"en","primary_location":{"id":"doi:10.1007/s11761-008-0020-9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11761-008-0020-9","pdf_url":null,"source":{"id":"https://openalex.org/S4210170441","display_name":"Service Oriented Computing and Applications","issn_l":"1863-2386","issn":["1863-2386","1863-2394"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Oriented Computing and Applications","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016280362","display_name":"Hong Cai","orcid":"https://orcid.org/0000-0003-3728-2681"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]},{"id":"https://openalex.org/I4210126794","display_name":"IBM Research (China)","ror":"https://ror.org/02yg1pf55","country_code":"CN","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126794"]}],"countries":["CN","US"],"is_corresponding":false,"raw_author_name":"Hong Cai","raw_affiliation_strings":["IBM China Research Laboratory, Shangdi, Beijing, China","IBM China Research Laboratory#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM China Research Laboratory, Shangdi, Beijing, China","institution_ids":["https://openalex.org/I4210126794"]},{"raw_affiliation_string":"IBM China Research Laboratory#TAB#","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103358636","display_name":"Jen\u2010Yao Chung","orcid":null},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jen-Yao Chung","raw_affiliation_strings":["IBM TJ Watson Research Center, Hawthrone, NY, USA","IBM TJ Watson Research Center,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM TJ Watson Research Center, Hawthrone, NY, USA","institution_ids":["https://openalex.org/I1341412227"]},{"raw_affiliation_string":"IBM TJ Watson Research Center,","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5064445567","display_name":"Hui Su","orcid":"https://orcid.org/0000-0003-0340-1128"},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]},{"id":"https://openalex.org/I4210126794","display_name":"IBM Research (China)","ror":"https://ror.org/02yg1pf55","country_code":"CN","type":"company","lineage":["https://openalex.org/I1341412227","https://openalex.org/I4210114115","https://openalex.org/I4210126794"]}],"countries":["CN","US"],"is_corresponding":false,"raw_author_name":"Hui Su","raw_affiliation_strings":["IBM China Research Laboratory, Shangdi, Beijing, China","IBM China Research Laboratory#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"IBM China Research Laboratory, Shangdi, Beijing, China","institution_ids":["https://openalex.org/I4210126794"]},{"raw_affiliation_string":"IBM China Research Laboratory#TAB#","institution_ids":["https://openalex.org/I1341412227"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":null,"fwci":9.575,"has_fulltext":false,"cited_by_count":24,"citation_normalized_percentile":{"value":0.97213586,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"2","issue":"1","first_page":"1","last_page":"14"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.982699990272522,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/services-computing","display_name":"Services computing","score":0.8253072500228882},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6426817178726196},{"id":"https://openalex.org/keywords/industrialization-of-services-business-model","display_name":"Industrialization of services business model","score":0.5877342224121094},{"id":"https://openalex.org/keywords/service-innovation","display_name":"Service innovation","score":0.5172287225723267},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.501284122467041},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.49656563997268677},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.46406492590904236},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3427850604057312},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.33933892846107483},{"id":"https://openalex.org/keywords/business-model","display_name":"Business model","score":0.3218693137168884},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.2756751477718353},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.26197946071624756},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.25237202644348145},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.25112184882164},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.18526577949523926},{"id":"https://openalex.org/keywords/electronic-business","display_name":"Electronic business","score":0.07483285665512085},{"id":"https://openalex.org/keywords/business-relationship-management","display_name":"Business relationship management","score":0.06636548042297363}],"concepts":[{"id":"https://openalex.org/C542858634","wikidata":"https://www.wikidata.org/wiki/Q7455845","display_name":"Services computing","level":3,"score":0.8253072500228882},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6426817178726196},{"id":"https://openalex.org/C81286331","wikidata":"https://www.wikidata.org/wiki/Q6028047","display_name":"Industrialization of services business model","level":5,"score":0.5877342224121094},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.5172287225723267},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.501284122467041},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.49656563997268677},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.46406492590904236},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3427850604057312},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.33933892846107483},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.3218693137168884},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.2756751477718353},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.26197946071624756},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.25237202644348145},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.25112184882164},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.18526577949523926},{"id":"https://openalex.org/C65257409","wikidata":"https://www.wikidata.org/wiki/Q734253","display_name":"Electronic business","level":3,"score":0.07483285665512085},{"id":"https://openalex.org/C199364280","wikidata":"https://www.wikidata.org/wiki/Q5001929","display_name":"Business relationship management","level":4,"score":0.06636548042297363}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s11761-008-0020-9","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11761-008-0020-9","pdf_url":null,"source":{"id":"https://openalex.org/S4210170441","display_name":"Service Oriented Computing and Applications","issn_l":"1863-2386","issn":["1863-2386","1863-2394"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Oriented Computing and Applications","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.6000000238418579,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320310598","display_name":"Amazon Web Services","ror":"https://ror.org/04mv4n011"},{"id":"https://openalex.org/F4320322392","display_name":"Tsinghua University","ror":"https://ror.org/03cve4549"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W181546784","https://openalex.org/W1511543899","https://openalex.org/W1528710605","https://openalex.org/W1556057683","https://openalex.org/W1568274144","https://openalex.org/W1955934323","https://openalex.org/W1963857711","https://openalex.org/W1964555080","https://openalex.org/W1971666718","https://openalex.org/W1972226114","https://openalex.org/W1978465872","https://openalex.org/W1986342936","https://openalex.org/W2006560724","https://openalex.org/W2017810225","https://openalex.org/W2029628623","https://openalex.org/W2046374546","https://openalex.org/W2061712330","https://openalex.org/W2073143354","https://openalex.org/W2076517356","https://openalex.org/W2088442597","https://openalex.org/W2098916257","https://openalex.org/W2111127426","https://openalex.org/W2121283305","https://openalex.org/W2130914035","https://openalex.org/W2153458930","https://openalex.org/W2155723888","https://openalex.org/W2159094788","https://openalex.org/W2316964395","https://openalex.org/W2336409968","https://openalex.org/W2996582206","https://openalex.org/W4238003998","https://openalex.org/W6633386562"],"related_works":["https://openalex.org/W2772445908","https://openalex.org/W2786560632","https://openalex.org/W2104564874","https://openalex.org/W4237454108","https://openalex.org/W2137222974","https://openalex.org/W2901901604","https://openalex.org/W2373173254","https://openalex.org/W2607508757","https://openalex.org/W2324515414","https://openalex.org/W3123398548"],"abstract_inverted_index":null,"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}