{"id":"https://openalex.org/W4211187424","doi":"https://doi.org/10.1007/s11370-022-00411-z","title":"An in-the-wild study to find type of questions people ask to a social robot providing question-answering service","display_name":"An in-the-wild study to find type of questions people ask to a social robot providing question-answering service","publication_year":2022,"publication_date":"2022-02-11","ids":{"openalex":"https://openalex.org/W4211187424","doi":"https://doi.org/10.1007/s11370-022-00411-z"},"language":"en","primary_location":{"id":"doi:10.1007/s11370-022-00411-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11370-022-00411-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s11370-022-00411-z.pdf","source":{"id":"https://openalex.org/S145649206","display_name":"Intelligent Service Robotics","issn_l":"1861-2776","issn":["1861-2776","1861-2784"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Intelligent Service Robotics","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s11370-022-00411-z.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059105394","display_name":"Syed Ali Raza","orcid":"https://orcid.org/0000-0001-6570-4808"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Syed Ali Raza","raw_affiliation_strings":["Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia"],"affiliations":[{"raw_affiliation_string":"Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033635845","display_name":"Jonathan Vitale","orcid":"https://orcid.org/0000-0001-6099-675X"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jonathan Vitale","raw_affiliation_strings":["Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia"],"affiliations":[{"raw_affiliation_string":"Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083515815","display_name":"Meg Tonkin","orcid":"https://orcid.org/0000-0003-4190-878X"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Meg Tonkin","raw_affiliation_strings":["Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia"],"affiliations":[{"raw_affiliation_string":"Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046909216","display_name":"Benjamin Johnston","orcid":"https://orcid.org/0000-0003-0278-6249"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Benjamin Johnston","raw_affiliation_strings":["Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia"],"affiliations":[{"raw_affiliation_string":"Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5071084510","display_name":"Richard Billingsley","orcid":null},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Richard Billingsley","raw_affiliation_strings":["Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia"],"affiliations":[{"raw_affiliation_string":"Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5068637291","display_name":"Sarita Herse","orcid":"https://orcid.org/0000-0001-6824-0949"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Sarita Herse","raw_affiliation_strings":["Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia"],"affiliations":[{"raw_affiliation_string":"Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia","institution_ids":["https://openalex.org/I114017466"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5011812136","display_name":"Mary\u2010Anne Williams","orcid":"https://orcid.org/0000-0002-1047-0503"},"institutions":[{"id":"https://openalex.org/I114017466","display_name":"University of Technology Sydney","ror":"https://ror.org/03f0f6041","country_code":"AU","type":"education","lineage":["https://openalex.org/I114017466"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Mary-Anne Williams","raw_affiliation_strings":["Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia"],"affiliations":[{"raw_affiliation_string":"Innovation and Enterprise Research Lab, Centre for Artificial Intelligence, University of Technology Sydney, Sydney, Australia","institution_ids":["https://openalex.org/I114017466"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5059105394"],"corresponding_institution_ids":["https://openalex.org/I114017466"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":{"value":2390,"currency":"EUR","value_usd":2990},"fwci":0.8952,"has_fulltext":true,"cited_by_count":4,"citation_normalized_percentile":{"value":0.74298078,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":"15","issue":"3","first_page":"411","last_page":"426"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9907000064849854,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6827452182769775},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6730336546897888},{"id":"https://openalex.org/keywords/situated","display_name":"Situated","score":0.6670057773590088},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.6663967370986938},{"id":"https://openalex.org/keywords/ask-price","display_name":"Ask price","score":0.5888581871986389},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5527540445327759},{"id":"https://openalex.org/keywords/service-robot","display_name":"Service robot","score":0.47021129727363586},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.44321513175964355},{"id":"https://openalex.org/keywords/common-ground","display_name":"Common ground","score":0.4356822967529297},{"id":"https://openalex.org/keywords/social-robot","display_name":"Social robot","score":0.43333736062049866},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.40014010667800903},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3900514841079712},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.34985482692718506},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2957175076007843},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.26238900423049927},{"id":"https://openalex.org/keywords/mobile-robot","display_name":"Mobile robot","score":0.19071990251541138}],"concepts":[{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6827452182769775},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6730336546897888},{"id":"https://openalex.org/C132829578","wikidata":"https://www.wikidata.org/wiki/Q581151","display_name":"Situated","level":2,"score":0.6670057773590088},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.6663967370986938},{"id":"https://openalex.org/C90329073","wikidata":"https://www.wikidata.org/wiki/Q914232","display_name":"Ask price","level":2,"score":0.5888581871986389},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5527540445327759},{"id":"https://openalex.org/C2776228582","wikidata":"https://www.wikidata.org/wiki/Q7455797","display_name":"Service robot","level":3,"score":0.47021129727363586},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.44321513175964355},{"id":"https://openalex.org/C2777877512","wikidata":"https://www.wikidata.org/wiki/Q1116097","display_name":"Common ground","level":2,"score":0.4356822967529297},{"id":"https://openalex.org/C162947575","wikidata":"https://www.wikidata.org/wiki/Q2005645","display_name":"Social robot","level":5,"score":0.43333736062049866},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.40014010667800903},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3900514841079712},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.34985482692718506},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2957175076007843},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.26238900423049927},{"id":"https://openalex.org/C19966478","wikidata":"https://www.wikidata.org/wiki/Q4810574","display_name":"Mobile robot","level":3,"score":0.19071990251541138},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C65401140","wikidata":"https://www.wikidata.org/wiki/Q7353385","display_name":"Robot control","level":4,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s11370-022-00411-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11370-022-00411-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s11370-022-00411-z.pdf","source":{"id":"https://openalex.org/S145649206","display_name":"Intelligent Service Robotics","issn_l":"1861-2776","issn":["1861-2776","1861-2784"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Intelligent Service Robotics","raw_type":"journal-article"},{"id":"pmh:oai:rune.une.edu.au:1959.11/59855","is_oa":true,"landing_page_url":"https://hdl.handle.net/1959.11/59855","pdf_url":"https://rune.une.edu.au/bitstreams/924062e7-ab2e-4503-81be-1179c185e6de/download","source":{"id":"https://openalex.org/S7407055448","display_name":"RUNE (Research UNE)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"}],"best_oa_location":{"id":"doi:10.1007/s11370-022-00411-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11370-022-00411-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s11370-022-00411-z.pdf","source":{"id":"https://openalex.org/S145649206","display_name":"Intelligent Service Robotics","issn_l":"1861-2776","issn":["1861-2776","1861-2784"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Intelligent Service Robotics","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/10","score":0.5299999713897705,"display_name":"Reduced inequalities"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320315885","display_name":"Australian Government","ror":"https://ror.org/0314h5y94"},{"id":"https://openalex.org/F4320334704","display_name":"Australian Research Council","ror":"https://ror.org/05mmh0f86"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4211187424.pdf","grobid_xml":"https://content.openalex.org/works/W4211187424.grobid-xml"},"referenced_works_count":43,"referenced_works":["https://openalex.org/W204008969","https://openalex.org/W1515587369","https://openalex.org/W1543678897","https://openalex.org/W1841352775","https://openalex.org/W1866272482","https://openalex.org/W1896369582","https://openalex.org/W1991015565","https://openalex.org/W1997188641","https://openalex.org/W2020143860","https://openalex.org/W2026467582","https://openalex.org/W2028029365","https://openalex.org/W2029118765","https://openalex.org/W2064356272","https://openalex.org/W2090252028","https://openalex.org/W2100053741","https://openalex.org/W2103530214","https://openalex.org/W2106291409","https://openalex.org/W2111040806","https://openalex.org/W2111673230","https://openalex.org/W2150715964","https://openalex.org/W2166267632","https://openalex.org/W2183162925","https://openalex.org/W2245843004","https://openalex.org/W2339027962","https://openalex.org/W2405187948","https://openalex.org/W2532938041","https://openalex.org/W2562759242","https://openalex.org/W2592226385","https://openalex.org/W2594637669","https://openalex.org/W2610728795","https://openalex.org/W2619361752","https://openalex.org/W2713640100","https://openalex.org/W2766198284","https://openalex.org/W2767263466","https://openalex.org/W2791318454","https://openalex.org/W2902831416","https://openalex.org/W2962910007","https://openalex.org/W2963656855","https://openalex.org/W3143265429","https://openalex.org/W4205559380","https://openalex.org/W4210707206","https://openalex.org/W4242863818","https://openalex.org/W6600186770"],"related_works":["https://openalex.org/W2048435059","https://openalex.org/W4312511060","https://openalex.org/W2121301744","https://openalex.org/W3181705171","https://openalex.org/W2935080094","https://openalex.org/W2586715940","https://openalex.org/W2160434794","https://openalex.org/W3005142023","https://openalex.org/W2166267632","https://openalex.org/W2049851324"],"abstract_inverted_index":{"Abstract":[0],"The":[1],"role":[2],"of":[3,93,181],"a":[4,45,99,108,174],"human":[5],"assistant,":[6],"such":[7],"as":[8],"receptionist,":[9],"is":[10,35,68,158],"to":[11,15,29,53,62,71,75,83,114,126],"provide":[12],"specific":[13],"information":[14],"the":[16,21,30,33,49,60,73,90,94,105,115,127,138,178],"public.":[17,116],"Questions":[18],"asked":[19,123],"by":[20,88],"public":[22,95],"are":[23],"often":[24],"context":[25],"dependent":[26],"and":[27,40,134,144,152],"related":[28],"environment":[31],"where":[32],"assistant":[34,51],"situated.":[36],"Should":[37],"similar":[38,162],"behaviour":[39,92],"questions":[41,87,125,131,172],"be":[42,57],"expected":[43],"when":[44,96],"social":[46,101],"robot":[47,61,74],"offers":[48],"same":[50],"service":[52],"visitors?":[54],"Would":[55],"it":[56,69],"sufficient":[58],"for":[59],"answer":[63,76,84],"only":[64],"service-specific":[65],"questions,":[66],"or":[67],"necessary":[70],"design":[72],"more":[77],"general":[78],"questions?":[79],"This":[80,147],"paper":[81],"aims":[82],"these":[85],"research":[86],"investigating":[89],"question-asking":[91],"interacting":[97],"with":[98],"question-answering":[100,183],"robot.":[102,128],"We":[103],"conducted":[104],"study":[106],"at":[107],"university":[109],"event":[110],"that":[111,119,169],"was":[112],"open":[113],"Results":[117],"demonstrate":[118],"almost":[120],"no":[121],"participants":[122],"context-specific":[124],"Rather,":[129],"unrelated":[130],"were":[132],"common":[133,153],"included":[135],"queries":[136],"about":[137],"robot\u2019s":[139,175],"personal":[140],"preferences,":[141],"opinions,":[142],"thoughts":[143],"emotional":[145],"state.":[146],"finding":[148],"contradicts":[149],"popular":[150],"belief":[151],"sense":[154],"expectations":[155],"from":[156],"what":[157],"otherwise":[159],"observed":[160],"during":[161],"human\u2013human":[163],"interactions.":[164],"In":[165],"addition,":[166],"we":[167],"found":[168],"incorporating":[170],"non-context-specific":[171],"in":[173],"database":[176],"increases":[177],"success":[179],"rate":[180],"its":[182],"system.":[184]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
