{"id":"https://openalex.org/W3191257699","doi":"https://doi.org/10.1007/s11280-021-00916-0","title":"Explainable recommendation: when design meets trust calibration","display_name":"Explainable recommendation: when design meets trust calibration","publication_year":2021,"publication_date":"2021-08-02","ids":{"openalex":"https://openalex.org/W3191257699","doi":"https://doi.org/10.1007/s11280-021-00916-0","mag":"3191257699","pmid":"https://pubmed.ncbi.nlm.nih.gov/34366701"},"language":"en","primary_location":{"id":"doi:10.1007/s11280-021-00916-0","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11280-021-00916-0","pdf_url":"https://link.springer.com/content/pdf/10.1007/s11280-021-00916-0.pdf","source":{"id":"https://openalex.org/S129236917","display_name":"World Wide Web","issn_l":"1386-145X","issn":["1386-145X","1573-1413"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"World Wide Web","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s11280-021-00916-0.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077815542","display_name":"Mohammad Naiseh","orcid":"https://orcid.org/0000-0002-4927-5086"},"institutions":[{"id":"https://openalex.org/I9300472","display_name":"Bournemouth University","ror":"https://ror.org/05wwcw481","country_code":"GB","type":"education","lineage":["https://openalex.org/I9300472"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Mohammad Naiseh","raw_affiliation_strings":["Faculty of Science and Technology, Bournemouth University, Fern Barrow, Poole, BH12 5BB UK","Faculty of Science and Technology, Bournemouth University, Fern Barrow, Poole, BH12 5BB, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Science and Technology, Bournemouth University, Fern Barrow, Poole, BH12 5BB UK","institution_ids":["https://openalex.org/I9300472"]},{"raw_affiliation_string":"Faculty of Science and Technology, Bournemouth University, Fern Barrow, Poole, BH12 5BB, UK","institution_ids":["https://openalex.org/I9300472"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002847514","display_name":"Dena Al\u2010Thani","orcid":"https://orcid.org/0000-0002-1474-2692"},"institutions":[{"id":"https://openalex.org/I4210144839","display_name":"Hamad bin Khalifa University","ror":"https://ror.org/03eyq4y97","country_code":"QA","type":"education","lineage":["https://openalex.org/I4210144839"]}],"countries":["QA"],"is_corresponding":true,"raw_author_name":"Dena Al-Thani","raw_affiliation_strings":["College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar","institution_ids":["https://openalex.org/I4210144839"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078067583","display_name":"Nan Jiang","orcid":"https://orcid.org/0000-0003-1510-9888"},"institutions":[{"id":"https://openalex.org/I9300472","display_name":"Bournemouth University","ror":"https://ror.org/05wwcw481","country_code":"GB","type":"education","lineage":["https://openalex.org/I9300472"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Nan Jiang","raw_affiliation_strings":["Faculty of Science and Technology, Bournemouth University, Fern Barrow, Poole, BH12 5BB UK","Faculty of Science and Technology, Bournemouth University, Fern Barrow, Poole, BH12 5BB, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Science and Technology, Bournemouth University, Fern Barrow, Poole, BH12 5BB UK","institution_ids":["https://openalex.org/I9300472"]},{"raw_affiliation_string":"Faculty of Science and Technology, Bournemouth University, Fern Barrow, Poole, BH12 5BB, UK","institution_ids":["https://openalex.org/I9300472"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088731268","display_name":"Raian Ali","orcid":"https://orcid.org/0000-0002-5285-7829"},"institutions":[{"id":"https://openalex.org/I4210144839","display_name":"Hamad bin Khalifa University","ror":"https://ror.org/03eyq4y97","country_code":"QA","type":"education","lineage":["https://openalex.org/I4210144839"]}],"countries":["QA"],"is_corresponding":true,"raw_author_name":"Raian Ali","raw_affiliation_strings":["College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Science and Engineering, Hamad Bin Khalifa University, Doha, Qatar","institution_ids":["https://openalex.org/I4210144839"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5002847514","https://openalex.org/A5077815542","https://openalex.org/A5078067583","https://openalex.org/A5088731268"],"corresponding_institution_ids":["https://openalex.org/I4210144839","https://openalex.org/I9300472"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":{"value":2390,"currency":"EUR","value_usd":2990},"fwci":3.8136,"has_fulltext":true,"cited_by_count":59,"citation_normalized_percentile":{"value":0.94313555,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":100},"biblio":{"volume":"24","issue":"5","first_page":"1857","last_page":"1884"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12026","display_name":"Explainable Artificial Intelligence (XAI)","score":0.9952999949455261,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12026","display_name":"Explainable Artificial Intelligence (XAI)","score":0.9952999949455261,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13283","display_name":"Mental Health Research Topics","score":0.9757999777793884,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10315","display_name":"Decision-Making and Behavioral Economics","score":0.9742000102996826,"subfield":{"id":"https://openalex.org/subfields/1800","display_name":"General Decision Sciences"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7791963219642639},{"id":"https://openalex.org/keywords/irrational-number","display_name":"Irrational number","score":0.6216243505477905},{"id":"https://openalex.org/keywords/calibration","display_name":"Calibration","score":0.5404826402664185},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4422137439250946},{"id":"https://openalex.org/keywords/think-aloud-protocol","display_name":"Think aloud protocol","score":0.42559266090393066},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.34868088364601135},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.34451884031295776},{"id":"https://openalex.org/keywords/management-science","display_name":"Management science","score":0.3214417099952698}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7791963219642639},{"id":"https://openalex.org/C94931360","wikidata":"https://www.wikidata.org/wiki/Q607728","display_name":"Irrational number","level":2,"score":0.6216243505477905},{"id":"https://openalex.org/C165838908","wikidata":"https://www.wikidata.org/wiki/Q736777","display_name":"Calibration","level":2,"score":0.5404826402664185},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4422137439250946},{"id":"https://openalex.org/C78821406","wikidata":"https://www.wikidata.org/wiki/Q391810","display_name":"Think aloud protocol","level":3,"score":0.42559266090393066},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.34868088364601135},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.34451884031295776},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.3214417099952698},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":6,"locations":[{"id":"doi:10.1007/s11280-021-00916-0","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11280-021-00916-0","pdf_url":"https://link.springer.com/content/pdf/10.1007/s11280-021-00916-0.pdf","source":{"id":"https://openalex.org/S129236917","display_name":"World Wide Web","issn_l":"1386-145X","issn":["1386-145X","1573-1413"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"World Wide Web","raw_type":"journal-article"},{"id":"pmid:34366701","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/34366701","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"World wide web","raw_type":null},{"id":"pmh:oai:eprints.bournemouth.ac.uk:35888","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306400187","display_name":"Bournemouth University Research Online (Bournemouth University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I9300472","host_organization_name":"Bournemouth University","host_organization_lineage":["https://openalex.org/I9300472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"pmh:oai:eprints.soton.ac.uk:455517","is_oa":true,"landing_page_url":"http://doi.org/10.1007/s11280-021-00916-0>).","pdf_url":"https://eprints.soton.ac.uk/455517/1/Naiseh2021_Article_ExplainableRecommendationWhenD.pdf","source":{"id":"https://openalex.org/S4306401019","display_name":"ePrints Soton (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"},{"id":"pmh:oai:figshare.com:article/25771947","is_oa":true,"landing_page_url":"https://figshare.com/articles/journal_contribution/Explainable_recommendation_when_design_meets_trust_calibration/25771947","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Text"},{"id":"pmh:oai:pubmedcentral.nih.gov:8327305","is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/8327305","pdf_url":null,"source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"World Wide Web","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.1007/s11280-021-00916-0","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11280-021-00916-0","pdf_url":"https://link.springer.com/content/pdf/10.1007/s11280-021-00916-0.pdf","source":{"id":"https://openalex.org/S129236917","display_name":"World Wide Web","issn_l":"1386-145X","issn":["1386-145X","1573-1413"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"World Wide Web","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","score":0.7799999713897705,"display_name":"Peace, Justice and strong institutions"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320310549","display_name":"Bournemouth University","ror":"https://ror.org/05wwcw481"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3191257699.pdf","grobid_xml":"https://content.openalex.org/works/W3191257699.grobid-xml"},"referenced_works_count":106,"referenced_works":["https://openalex.org/W41614018","https://openalex.org/W48379747","https://openalex.org/W52169070","https://openalex.org/W65833265","https://openalex.org/W150241549","https://openalex.org/W151642688","https://openalex.org/W177163592","https://openalex.org/W383130425","https://openalex.org/W1553761000","https://openalex.org/W1557959332","https://openalex.org/W1641003075","https://openalex.org/W1970340312","https://openalex.org/W1973763660","https://openalex.org/W1978514245","https://openalex.org/W1980247739","https://openalex.org/W1996335363","https://openalex.org/W1997915615","https://openalex.org/W2001978879","https://openalex.org/W2007079091","https://openalex.org/W2011823072","https://openalex.org/W2017362590","https://openalex.org/W2024245356","https://openalex.org/W2027437487","https://openalex.org/W2031137881","https://openalex.org/W2032426551","https://openalex.org/W2040515635","https://openalex.org/W2041073712","https://openalex.org/W2048935305","https://openalex.org/W2058708228","https://openalex.org/W2062678744","https://openalex.org/W2072720839","https://openalex.org/W2084744533","https://openalex.org/W2089203823","https://openalex.org/W2096255290","https://openalex.org/W2106193782","https://openalex.org/W2110171129","https://openalex.org/W2111030512","https://openalex.org/W2111489845","https://openalex.org/W2117479918","https://openalex.org/W2118457313","https://openalex.org/W2127020800","https://openalex.org/W2136407476","https://openalex.org/W2138275965","https://openalex.org/W2138499004","https://openalex.org/W2140028459","https://openalex.org/W2140950724","https://openalex.org/W2143164156","https://openalex.org/W2154375322","https://openalex.org/W2156022826","https://openalex.org/W2158685692","https://openalex.org/W2169017803","https://openalex.org/W2169629175","https://openalex.org/W2170730304","https://openalex.org/W2189079390","https://openalex.org/W2237502368","https://openalex.org/W2312518867","https://openalex.org/W2394669110","https://openalex.org/W2415173507","https://openalex.org/W2416868893","https://openalex.org/W2436233584","https://openalex.org/W2516809705","https://openalex.org/W2594678573","https://openalex.org/W2694806686","https://openalex.org/W2752099845","https://openalex.org/W2768557931","https://openalex.org/W2782885288","https://openalex.org/W2795530988","https://openalex.org/W2802935654","https://openalex.org/W2891503716","https://openalex.org/W2897798332","https://openalex.org/W2916797267","https://openalex.org/W2917166626","https://openalex.org/W2937556606","https://openalex.org/W2941211423","https://openalex.org/W2963095307","https://openalex.org/W2970837303","https://openalex.org/W2990761427","https://openalex.org/W2999637955","https://openalex.org/W3005160673","https://openalex.org/W3033496024","https://openalex.org/W3035520720","https://openalex.org/W3037100559","https://openalex.org/W3040526978","https://openalex.org/W3041112018","https://openalex.org/W3042045432","https://openalex.org/W3103751997","https://openalex.org/W3112145079","https://openalex.org/W3122175177","https://openalex.org/W3122506884","https://openalex.org/W3163443091","https://openalex.org/W3175040535","https://openalex.org/W3191257699","https://openalex.org/W4240250962","https://openalex.org/W4240985012","https://openalex.org/W4243342770","https://openalex.org/W4248581365","https://openalex.org/W4248791645","https://openalex.org/W4253533331","https://openalex.org/W4254148040","https://openalex.org/W4288083725","https://openalex.org/W4301828042","https://openalex.org/W6604736924","https://openalex.org/W6608959747","https://openalex.org/W6703786156","https://openalex.org/W6724348247","https://openalex.org/W6857367562"],"related_works":["https://openalex.org/W3088646517","https://openalex.org/W2973552040","https://openalex.org/W2185277279","https://openalex.org/W4220768180","https://openalex.org/W2377639682","https://openalex.org/W2792087242","https://openalex.org/W2387799803","https://openalex.org/W3100817393","https://openalex.org/W2775474118","https://openalex.org/W2493722098"],"abstract_inverted_index":{"Human-AI":[0],"collaborative":[1,128],"decision-making":[2,129],"tools":[3,16],"are":[4,17,42,179],"being":[5],"increasingly":[6],"applied":[7],"in":[8,126],"critical":[9],"domains":[10],"such":[11,73],"as":[12,20,74,196],"healthcare.":[13],"However,":[14],"these":[15,66],"often":[18],"seen":[19],"closed":[21],"and":[22,44,63,144,172,175],"intransparent":[23],"for":[24,30,146,164,190],"human":[25],"decision-makers.":[26],"An":[27],"essential":[28],"requirement":[29],"their":[31],"success":[32],"is":[33],"the":[34,47,58,84,183],"ability":[35],"to":[36,46,93,118,140,181],"provide":[37,159],"explanations":[38,50,67,147,192],"about":[39],"themselves":[40],"that":[41,57,148],"understandable":[43],"meaningful":[45],"users.":[48],"While":[49],"generally":[51],"have":[52],"positive":[53],"connotations,":[54],"studies":[55],"showed":[56],"assumption":[59],"behind":[60],"users":[61],"interacting":[62],"engaging":[64],"with":[65,83,114,137,193],"could":[68],"introduce":[69],"trust":[70,95,121,150,194],"calibration":[71,96,122,195],"errors":[72,123],"facilitating":[75],"irrational":[76],"or":[77,81],"less":[78],"thoughtful":[79],"agreement":[80],"disagreement":[82],"AI":[85],"recommendation.":[86],"In":[87],"this":[88],"paper,":[89],"we":[90,132,158],"explore":[91],"how":[92],"help":[94,149],"through":[97],"explanation":[98],"interaction":[99],"design.":[100],"Our":[101,177],"research":[102],"method":[103],"included":[104],"two":[105,134],"main":[106,120],"phases.":[107],"We":[108],"first":[109],"conducted":[110,133],"a":[111,153,186,197],"think-aloud":[112],"study":[113],"16":[115],"participants":[116,139],"aiming":[117],"reveal":[119],"concerning":[124],"explainability":[125],"AI-Human":[127],"tools.":[130],"Then,":[131],"co-design":[135],"sessions":[136],"eight":[138],"identify":[141],"design":[142,161],"principles":[143],"techniques":[145],"calibration.":[151],"As":[152],"conclusion":[154],"of":[155],"our":[156],"research,":[157],"five":[160],"principles:":[162],"Design":[163],"engagement,":[165],"challenging":[166],"habitual":[167],"actions,":[168],"attention":[169],"guidance,":[170],"friction":[171],"support":[173],"training":[174],"learning.":[176],"findings":[178],"meant":[180],"pave":[182],"way":[184],"towards":[185],"more":[187],"integrated":[188],"framework":[189],"designing":[191],"primary":[198],"goal.":[199]},"counts_by_year":[{"year":2026,"cited_by_count":11},{"year":2025,"cited_by_count":20},{"year":2024,"cited_by_count":16},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":7},{"year":2021,"cited_by_count":1}],"updated_date":"2026-07-02T09:51:11.867554","created_date":"2025-10-10T00:00:00"}
