{"id":"https://openalex.org/W2980252709","doi":"https://doi.org/10.1007/s11276-019-02158-5","title":"Importance of organizational structure for TQM success and customer satisfaction","display_name":"Importance of organizational structure for TQM success and customer satisfaction","publication_year":2019,"publication_date":"2019-10-08","ids":{"openalex":"https://openalex.org/W2980252709","doi":"https://doi.org/10.1007/s11276-019-02158-5","mag":"2980252709"},"language":"en","primary_location":{"id":"doi:10.1007/s11276-019-02158-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11276-019-02158-5","pdf_url":null,"source":{"id":"https://openalex.org/S205498627","display_name":"Wireless Networks","issn_l":"1022-0038","issn":["1022-0038","1572-8196"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Wireless Networks","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072383024","display_name":"Jorge Luis Garc\u00eda-Alcar\u00e1z","orcid":"https://orcid.org/0000-0002-7092-6963"},"institutions":[{"id":"https://openalex.org/I114756412","display_name":"Universidad Aut\u00f3noma de Ciudad Ju\u00e1rez","ror":"https://ror.org/05fj8cf83","country_code":"MX","type":"education","lineage":["https://openalex.org/I114756412"]}],"countries":["MX"],"is_corresponding":true,"raw_author_name":"Jorge Luis Garc\u00eda-Alcaraz","raw_affiliation_strings":["Department of Industrial and Manufacturing Engineering, Autonomous University of Ciudad Juarez, Av. del charro 450 Norte. Col. Partido Romero, Z.C., 32310, Ciudad Ju\u00e1rez, Chihuahua, Mexico"],"raw_orcid":"https://orcid.org/0000-0002-7092-6963","affiliations":[{"raw_affiliation_string":"Department of Industrial and Manufacturing Engineering, Autonomous University of Ciudad Juarez, Av. del charro 450 Norte. Col. Partido Romero, Z.C., 32310, Ciudad Ju\u00e1rez, Chihuahua, Mexico","institution_ids":["https://openalex.org/I114756412"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008896598","display_name":"Francisco Javier Flor Montalvo","orcid":"https://orcid.org/0000-0002-7614-4655"},"institutions":[{"id":"https://openalex.org/I168974976","display_name":"Universidad de La Rioja","ror":"https://ror.org/0553yr311","country_code":"ES","type":"education","lineage":["https://openalex.org/I168974976"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Francisco Javier Flor Montalvo","raw_affiliation_strings":["Department of Electric Engineering, University of La Rioja, Luis de Ulloa 20, 26004, Logro\u00f1o, La Rioja, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Electric Engineering, University of La Rioja, Luis de Ulloa 20, 26004, Logro\u00f1o, La Rioja, Spain","institution_ids":["https://openalex.org/I168974976"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5051709178","display_name":"Cuauht\u00e9moc S\u00e1nchez-Ram\u00edrez","orcid":"https://orcid.org/0000-0002-0344-1966"},"institutions":[{"id":"https://openalex.org/I4210090124","display_name":"Tecnol\u00f3gico Nacional de M\u00e9xico","ror":"https://ror.org/00davry38","country_code":"MX","type":"government","lineage":["https://openalex.org/I1302736544","https://openalex.org/I4210090124","https://openalex.org/I4405258672"]},{"id":"https://openalex.org/I4210165121","display_name":"Instituto Tecnologico de Orizaba","ror":"https://ror.org/05vpj2s72","country_code":"MX","type":"education","lineage":["https://openalex.org/I4210165121"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Cuauht\u00e9moc S\u00e1nchez-Ram\u00edrez","raw_affiliation_strings":["Division of Research and Postgraduate Studies, Tecnol\u00f3gico Nacional de M\u00e9xico/I.T. Orizaba, Oriente 9 #852, Col. Emiliano Zapata, 94320, Orizaba, Veracruz, Mexico"],"raw_orcid":"https://orcid.org/0000-0002-0344-1966","affiliations":[{"raw_affiliation_string":"Division of Research and Postgraduate Studies, Tecnol\u00f3gico Nacional de M\u00e9xico/I.T. Orizaba, Oriente 9 #852, Col. Emiliano Zapata, 94320, Orizaba, Veracruz, Mexico","institution_ids":["https://openalex.org/I4210165121","https://openalex.org/I4210090124"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038812558","display_name":"Liliana Avelar-Sosa","orcid":"https://orcid.org/0000-0001-9490-2520"},"institutions":[{"id":"https://openalex.org/I114756412","display_name":"Universidad Aut\u00f3noma de Ciudad Ju\u00e1rez","ror":"https://ror.org/05fj8cf83","country_code":"MX","type":"education","lineage":["https://openalex.org/I114756412"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Liliana Avelar-Sosa","raw_affiliation_strings":["Department of Industrial and Manufacturing Engineering, Autonomous University of Ciudad Juarez, Av. del charro 450 Norte. Col. Partido Romero, Z.C., 32310, Ciudad Ju\u00e1rez, Chihuahua, Mexico"],"raw_orcid":"https://orcid.org/0000-0001-9490-2520","affiliations":[{"raw_affiliation_string":"Department of Industrial and Manufacturing Engineering, Autonomous University of Ciudad Juarez, Av. del charro 450 Norte. Col. Partido Romero, Z.C., 32310, Ciudad Ju\u00e1rez, Chihuahua, Mexico","institution_ids":["https://openalex.org/I114756412"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040805703","display_name":"Jos\u00e9 Antonio Marmolejo-Saucedo","orcid":"https://orcid.org/0000-0002-8539-9828"},"institutions":[{"id":"https://openalex.org/I86613570","display_name":"Universidad Panamericana","ror":"https://ror.org/01n1q0h77","country_code":"MX","type":"education","lineage":["https://openalex.org/I86613570"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Jos\u00e9 Antonio Marmolejo Saucedo","raw_affiliation_strings":["Facultad de Ingenier\u00eda, Universidad Panamericana, Augusto Rodin 498, 03920, Mexico City, Mexico"],"raw_orcid":"https://orcid.org/0000-0002-8539-9828","affiliations":[{"raw_affiliation_string":"Facultad de Ingenier\u00eda, Universidad Panamericana, Augusto Rodin 498, 03920, Mexico City, Mexico","institution_ids":["https://openalex.org/I86613570"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090348702","display_name":"Giner Alor\u2010Hern\u00e1ndez","orcid":"https://orcid.org/0000-0003-3296-0981"},"institutions":[{"id":"https://openalex.org/I4210090124","display_name":"Tecnol\u00f3gico Nacional de M\u00e9xico","ror":"https://ror.org/00davry38","country_code":"MX","type":"government","lineage":["https://openalex.org/I1302736544","https://openalex.org/I4210090124","https://openalex.org/I4405258672"]},{"id":"https://openalex.org/I4210165121","display_name":"Instituto Tecnologico de Orizaba","ror":"https://ror.org/05vpj2s72","country_code":"MX","type":"education","lineage":["https://openalex.org/I4210165121"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Giner Alor-Hern\u00e1ndez","raw_affiliation_strings":["Division of Research and Postgraduate Studies, Tecnol\u00f3gico Nacional de M\u00e9xico/I.T. Orizaba, Oriente 9 #852, Col. Emiliano Zapata, 94320, Orizaba, Veracruz, Mexico"],"raw_orcid":"https://orcid.org/0000-0003-3296-0981","affiliations":[{"raw_affiliation_string":"Division of Research and Postgraduate Studies, Tecnol\u00f3gico Nacional de M\u00e9xico/I.T. Orizaba, Oriente 9 #852, Col. Emiliano Zapata, 94320, Orizaba, Veracruz, Mexico","institution_ids":["https://openalex.org/I4210165121","https://openalex.org/I4210090124"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5072383024"],"corresponding_institution_ids":["https://openalex.org/I114756412"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":null,"fwci":3.6412,"has_fulltext":false,"cited_by_count":28,"citation_normalized_percentile":{"value":0.93181437,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"27","issue":"3","first_page":"1601","last_page":"1614"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.9807999730110168,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.9659000039100647,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"Total quality management","score":0.8419604301452637},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.7621713876724243},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5687659978866577},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4892739951610565},{"id":"https://openalex.org/keywords/partial-least-squares-regression","display_name":"Partial least squares regression","score":0.468616783618927},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.44319796562194824},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.4311474561691284},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3903208374977112},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3492201566696167},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.32229846715927124},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.24143889546394348}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.8419604301452637},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7621713876724243},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5687659978866577},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4892739951610565},{"id":"https://openalex.org/C22354355","wikidata":"https://www.wikidata.org/wiki/Q422009","display_name":"Partial least squares regression","level":2,"score":0.468616783618927},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.44319796562194824},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.4311474561691284},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3903208374977112},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3492201566696167},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.32229846715927124},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.24143889546394348},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s11276-019-02158-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11276-019-02158-5","pdf_url":null,"source":{"id":"https://openalex.org/S205498627","display_name":"Wireless Networks","issn_l":"1022-0038","issn":["1022-0038","1572-8196"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Wireless Networks","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":54,"referenced_works":["https://openalex.org/W1548250899","https://openalex.org/W1969887258","https://openalex.org/W1977989428","https://openalex.org/W1980626265","https://openalex.org/W1997895302","https://openalex.org/W1999797072","https://openalex.org/W2000893019","https://openalex.org/W2002538563","https://openalex.org/W2007277108","https://openalex.org/W2007373346","https://openalex.org/W2027951294","https://openalex.org/W2047208288","https://openalex.org/W2052487226","https://openalex.org/W2052788831","https://openalex.org/W2054219626","https://openalex.org/W2057035583","https://openalex.org/W2070314846","https://openalex.org/W2073712578","https://openalex.org/W2080414817","https://openalex.org/W2083704984","https://openalex.org/W2098418306","https://openalex.org/W2102060376","https://openalex.org/W2115028488","https://openalex.org/W2118317752","https://openalex.org/W2129033074","https://openalex.org/W2156597812","https://openalex.org/W2175297968","https://openalex.org/W2417574574","https://openalex.org/W2467121112","https://openalex.org/W2467213157","https://openalex.org/W2557016184","https://openalex.org/W2570140002","https://openalex.org/W2580123431","https://openalex.org/W2591471098","https://openalex.org/W2605350075","https://openalex.org/W2619523012","https://openalex.org/W2755167182","https://openalex.org/W2763404511","https://openalex.org/W2804123636","https://openalex.org/W2806480479","https://openalex.org/W2807084072","https://openalex.org/W2808225083","https://openalex.org/W2810503493","https://openalex.org/W2814157543","https://openalex.org/W2883340313","https://openalex.org/W2883646089","https://openalex.org/W2898006994","https://openalex.org/W2901754144","https://openalex.org/W2913906354","https://openalex.org/W2925998581","https://openalex.org/W2941671877","https://openalex.org/W2948902218","https://openalex.org/W3122738546","https://openalex.org/W4362555578"],"related_works":["https://openalex.org/W2786020177","https://openalex.org/W2933918024","https://openalex.org/W4388676248","https://openalex.org/W2755862626","https://openalex.org/W4211039102","https://openalex.org/W1970571431","https://openalex.org/W4205445214","https://openalex.org/W4246070000","https://openalex.org/W3156663838","https://openalex.org/W2599736092"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":8},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":1}],"updated_date":"2026-06-19T15:47:20.252518","created_date":"2025-10-10T00:00:00"}
