{"id":"https://openalex.org/W2750672441","doi":"https://doi.org/10.1007/s11235-017-0380-6","title":"A knowledge-based exploratory framework to study quality of Italian mobile telecommunication services","display_name":"A knowledge-based exploratory framework to study quality of Italian mobile telecommunication services","publication_year":2017,"publication_date":"2017-09-06","ids":{"openalex":"https://openalex.org/W2750672441","doi":"https://doi.org/10.1007/s11235-017-0380-6","mag":"2750672441"},"language":"en","primary_location":{"id":"doi:10.1007/s11235-017-0380-6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11235-017-0380-6","pdf_url":null,"source":{"id":"https://openalex.org/S145894672","display_name":"Telecommunication Systems","issn_l":"1018-4864","issn":["1018-4864","1572-9451"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Telecommunication Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5013413043","display_name":"Toni Lupo","orcid":"https://orcid.org/0000-0003-3807-9263"},"institutions":[{"id":"https://openalex.org/I900890020","display_name":"University of Palermo","ror":"https://ror.org/044k9ta02","country_code":"IT","type":"education","lineage":["https://openalex.org/I900890020"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Toni Lupo","raw_affiliation_strings":["Dipartimento dell\u2019Innovazione Industriale e Digitale (DIID) \u2013 Ingegneria Chimica, Gestionale, Informatica, Meccanica, Universit\u00e0 degli Studi di Palermo, Viale delle Scienze, 90128, Palermo, Italy","Dipartimento dell'Innovazione Industriale e Digitale (DIID) \u2013 Ingegneria Chimica, Gestionale, Informatica, Meccanica, Universit\u00e0 degli Studi di Palermo, Viale delle Scienze, 90128, Palermo, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dipartimento dell\u2019Innovazione Industriale e Digitale (DIID) \u2013 Ingegneria Chimica, Gestionale, Informatica, Meccanica, Universit\u00e0 degli Studi di Palermo, Viale delle Scienze, 90128, Palermo, Italy","institution_ids":["https://openalex.org/I900890020"]},{"raw_affiliation_string":"Dipartimento dell'Innovazione Industriale e Digitale (DIID) \u2013 Ingegneria Chimica, Gestionale, Informatica, Meccanica, Universit\u00e0 degli Studi di Palermo, Viale delle Scienze, 90128, Palermo, Italy","institution_ids":["https://openalex.org/I900890020"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090839239","display_name":"Seyyed Ali Delbari","orcid":"https://orcid.org/0000-0002-3858-5150"},"institutions":[{"id":"https://openalex.org/I110525433","display_name":"Islamic Azad University, Tehran","ror":"https://ror.org/01kzn7k21","country_code":"IR","type":"education","lineage":["https://openalex.org/I110525433"]},{"id":"https://openalex.org/I1312987727","display_name":"University of Neyshabur","ror":"https://ror.org/01x41eb05","country_code":"IR","type":"education","lineage":["https://openalex.org/I1312987727"]}],"countries":["IR"],"is_corresponding":false,"raw_author_name":"Seyyed Ali Delbari","raw_affiliation_strings":["Department of Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran","institution_ids":["https://openalex.org/I110525433","https://openalex.org/I1312987727"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5013413043"],"corresponding_institution_ids":["https://openalex.org/I900890020"],"apc_list":{"value":2790,"currency":"USD","value_usd":2790},"apc_paid":null,"fwci":2.9916,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.91099274,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"68","issue":"1","first_page":"129","last_page":"144"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9747999906539917,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9747999906539917,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.9348999857902527,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10575","display_name":"Wireless Communication Networks Research","score":0.9314000010490417,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7645455002784729},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.649749219417572},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6119206547737122},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.513484537601471},{"id":"https://openalex.org/keywords/delphi-method","display_name":"Delphi method","score":0.479623407125473},{"id":"https://openalex.org/keywords/ambiguity","display_name":"Ambiguity","score":0.47017616033554077},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4493180811405182},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4386548697948456},{"id":"https://openalex.org/keywords/viewpoints","display_name":"Viewpoints","score":0.4335938096046448},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4106168746948242},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3639375865459442},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.359293669462204},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.17384031414985657},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.14539572596549988},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.13464251160621643}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7645455002784729},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.649749219417572},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6119206547737122},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.513484537601471},{"id":"https://openalex.org/C60641444","wikidata":"https://www.wikidata.org/wiki/Q841602","display_name":"Delphi method","level":2,"score":0.479623407125473},{"id":"https://openalex.org/C2780522230","wikidata":"https://www.wikidata.org/wiki/Q1140419","display_name":"Ambiguity","level":2,"score":0.47017616033554077},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4493180811405182},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4386548697948456},{"id":"https://openalex.org/C2776035091","wikidata":"https://www.wikidata.org/wiki/Q7928819","display_name":"Viewpoints","level":2,"score":0.4335938096046448},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4106168746948242},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3639375865459442},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.359293669462204},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.17384031414985657},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14539572596549988},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.13464251160621643},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s11235-017-0380-6","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11235-017-0380-6","pdf_url":null,"source":{"id":"https://openalex.org/S145894672","display_name":"Telecommunication Systems","issn_l":"1018-4864","issn":["1018-4864","1572-9451"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Telecommunication Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:telsys:v:68:y:2018:i:1:d:10.1007_s11235-017-0380-6","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s11235-017-0380-6","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:iris.unipa.it:10447/241742","is_oa":false,"landing_page_url":"http://hdl.handle.net/10447/241742","pdf_url":null,"source":{"id":"https://openalex.org/S4306401065","display_name":"Nova Science Publishers (Nova Science Publishers, Inc.)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":99,"referenced_works":["https://openalex.org/W1780321","https://openalex.org/W64098931","https://openalex.org/W157497203","https://openalex.org/W267070790","https://openalex.org/W582864984","https://openalex.org/W657100701","https://openalex.org/W1524719444","https://openalex.org/W1533695912","https://openalex.org/W1533867010","https://openalex.org/W1539552708","https://openalex.org/W1547597698","https://openalex.org/W1552008215","https://openalex.org/W1562708784","https://openalex.org/W1564432087","https://openalex.org/W1836954983","https://openalex.org/W1876854111","https://openalex.org/W1898259180","https://openalex.org/W1985227645","https://openalex.org/W1987347924","https://openalex.org/W1987600191","https://openalex.org/W1990325703","https://openalex.org/W1992416858","https://openalex.org/W1995303329","https://openalex.org/W1997176931","https://openalex.org/W1998623504","https://openalex.org/W2000738091","https://openalex.org/W2001143013","https://openalex.org/W2001468102","https://openalex.org/W2011472743","https://openalex.org/W2011618936","https://openalex.org/W2016667061","https://openalex.org/W2020775744","https://openalex.org/W2022425641","https://openalex.org/W2029876747","https://openalex.org/W2029912930","https://openalex.org/W2033272661","https://openalex.org/W2034960640","https://openalex.org/W2039906750","https://openalex.org/W2042168315","https://openalex.org/W2045443334","https://openalex.org/W2046879192","https://openalex.org/W2049552225","https://openalex.org/W2051445799","https://openalex.org/W2052940691","https://openalex.org/W2054383636","https://openalex.org/W2059536960","https://openalex.org/W2060482351","https://openalex.org/W2062996239","https://openalex.org/W2064021323","https://openalex.org/W2065934416","https://openalex.org/W2068563940","https://openalex.org/W2071165114","https://openalex.org/W2071200009","https://openalex.org/W2071504322","https://openalex.org/W2080151622","https://openalex.org/W2080210016","https://openalex.org/W2082330434","https://openalex.org/W2084551309","https://openalex.org/W2089636737","https://openalex.org/W2092025662","https://openalex.org/W2092553756","https://openalex.org/W2093070358","https://openalex.org/W2094688336","https://openalex.org/W2112466958","https://openalex.org/W2115383008","https://openalex.org/W2115787220","https://openalex.org/W2122686052","https://openalex.org/W2126133749","https://openalex.org/W2140110959","https://openalex.org/W2156261426","https://openalex.org/W2157992797","https://openalex.org/W2182118126","https://openalex.org/W2213816648","https://openalex.org/W2218844249","https://openalex.org/W2238457107","https://openalex.org/W2261241231","https://openalex.org/W2290483478","https://openalex.org/W2310556753","https://openalex.org/W2333879426","https://openalex.org/W2369093143","https://openalex.org/W2472106325","https://openalex.org/W2512479836","https://openalex.org/W2546094630","https://openalex.org/W2583504027","https://openalex.org/W2592870034","https://openalex.org/W2726474170","https://openalex.org/W3005115464","https://openalex.org/W3006405313","https://openalex.org/W3121212370","https://openalex.org/W3139553455","https://openalex.org/W4211007335","https://openalex.org/W4235437933","https://openalex.org/W4249618169","https://openalex.org/W4321454670","https://openalex.org/W6617078655","https://openalex.org/W6639539628","https://openalex.org/W6732720785","https://openalex.org/W6773756513","https://openalex.org/W7046998721"],"related_works":["https://openalex.org/W2385368906","https://openalex.org/W2626642044","https://openalex.org/W2902924992","https://openalex.org/W2388758053","https://openalex.org/W2619807045","https://openalex.org/W2949734191","https://openalex.org/W2017333877","https://openalex.org/W4233821346","https://openalex.org/W337110963","https://openalex.org/W2625363013"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":2},{"year":2017,"cited_by_count":1}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}