{"id":"https://openalex.org/W2111540340","doi":"https://doi.org/10.1007/s11219-014-9252-4","title":"The COCA quality model for user documentation","display_name":"The COCA quality model for user documentation","publication_year":2014,"publication_date":"2014-10-12","ids":{"openalex":"https://openalex.org/W2111540340","doi":"https://doi.org/10.1007/s11219-014-9252-4","mag":"2111540340"},"language":"en","primary_location":{"id":"doi:10.1007/s11219-014-9252-4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11219-014-9252-4","pdf_url":"https://link.springer.com/content/pdf/10.1007/s11219-014-9252-4.pdf","source":{"id":"https://openalex.org/S7504070","display_name":"Software Quality Journal","issn_l":"0963-9314","issn":["0963-9314","1573-1367"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Software Quality Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s11219-014-9252-4.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049507865","display_name":"Bartosz Alchimowicz","orcid":null},"institutions":[{"id":"https://openalex.org/I46597724","display_name":"Pozna\u0144 University of Technology","ror":"https://ror.org/00p7p3302","country_code":"PL","type":"education","lineage":["https://openalex.org/I46597724"]}],"countries":["PL"],"is_corresponding":true,"raw_author_name":"Bartosz Alchimowicz","raw_affiliation_strings":["Institute of Computing Science, Pozna\u0144 University of Technology, ul. Piotrowo 2, 60-965, Poznan, Poland","Institute of Computing Science, Pozna\u0144 University of Technology, Poznan, Poland 60-965#TAB#"],"affiliations":[{"raw_affiliation_string":"Institute of Computing Science, Pozna\u0144 University of Technology, ul. Piotrowo 2, 60-965, Poznan, Poland","institution_ids":["https://openalex.org/I46597724"]},{"raw_affiliation_string":"Institute of Computing Science, Pozna\u0144 University of Technology, Poznan, Poland 60-965#TAB#","institution_ids":["https://openalex.org/I46597724"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051030400","display_name":"Jerzy Nawrocki","orcid":"https://orcid.org/0000-0003-2724-0103"},"institutions":[{"id":"https://openalex.org/I46597724","display_name":"Pozna\u0144 University of Technology","ror":"https://ror.org/00p7p3302","country_code":"PL","type":"education","lineage":["https://openalex.org/I46597724"]}],"countries":["PL"],"is_corresponding":false,"raw_author_name":"Jerzy R. Nawrocki","raw_affiliation_strings":["Institute of Computing Science, Pozna\u0144 University of Technology, ul. Piotrowo 2, 60-965, Poznan, Poland","Institute of Computing Science, Pozna\u0144 University of Technology, Poznan, Poland 60-965#TAB#"],"affiliations":[{"raw_affiliation_string":"Institute of Computing Science, Pozna\u0144 University of Technology, ul. Piotrowo 2, 60-965, Poznan, Poland","institution_ids":["https://openalex.org/I46597724"]},{"raw_affiliation_string":"Institute of Computing Science, Pozna\u0144 University of Technology, Poznan, Poland 60-965#TAB#","institution_ids":["https://openalex.org/I46597724"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5049507865"],"corresponding_institution_ids":["https://openalex.org/I46597724"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":{"value":2390,"currency":"EUR","value_usd":2990},"fwci":0.0,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.1961726,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":91,"max":95},"biblio":{"volume":"24","issue":"2","first_page":"205","last_page":"230"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12601","display_name":"Web Applications and Data Management","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.8143057823181152},{"id":"https://openalex.org/keywords/correctness","display_name":"Correctness","score":0.6855412721633911},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6643065810203552},{"id":"https://openalex.org/keywords/operability","display_name":"Operability","score":0.6498987674713135},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5847705006599426},{"id":"https://openalex.org/keywords/completeness","display_name":"Completeness (order theory)","score":0.5405356884002686},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.3542966842651367},{"id":"https://openalex.org/keywords/reliability-engineering","display_name":"Reliability engineering","score":0.34437283873558044},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.33574995398521423},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2083113193511963},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.11822572350502014},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.09202691912651062}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.8143057823181152},{"id":"https://openalex.org/C55439883","wikidata":"https://www.wikidata.org/wiki/Q360812","display_name":"Correctness","level":2,"score":0.6855412721633911},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6643065810203552},{"id":"https://openalex.org/C126231374","wikidata":"https://www.wikidata.org/wiki/Q1061298","display_name":"Operability","level":2,"score":0.6498987674713135},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5847705006599426},{"id":"https://openalex.org/C17231256","wikidata":"https://www.wikidata.org/wiki/Q5156540","display_name":"Completeness (order theory)","level":2,"score":0.5405356884002686},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.3542966842651367},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.34437283873558044},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.33574995398521423},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2083113193511963},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.11822572350502014},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09202691912651062},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s11219-014-9252-4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11219-014-9252-4","pdf_url":"https://link.springer.com/content/pdf/10.1007/s11219-014-9252-4.pdf","source":{"id":"https://openalex.org/S7504070","display_name":"Software Quality Journal","issn_l":"0963-9314","issn":["0963-9314","1573-1367"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Software Quality Journal","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1007/s11219-014-9252-4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11219-014-9252-4","pdf_url":"https://link.springer.com/content/pdf/10.1007/s11219-014-9252-4.pdf","source":{"id":"https://openalex.org/S7504070","display_name":"Software Quality Journal","issn_l":"0963-9314","issn":["0963-9314","1573-1367"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Software Quality Journal","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2111540340.pdf","grobid_xml":"https://content.openalex.org/works/W2111540340.grobid-xml"},"referenced_works_count":31,"referenced_works":["https://openalex.org/W173895910","https://openalex.org/W177261742","https://openalex.org/W1481128830","https://openalex.org/W1543262385","https://openalex.org/W1566255424","https://openalex.org/W1576798560","https://openalex.org/W1602368597","https://openalex.org/W1791687657","https://openalex.org/W1994581077","https://openalex.org/W1997507475","https://openalex.org/W2007211928","https://openalex.org/W2034569495","https://openalex.org/W2040326218","https://openalex.org/W2045748729","https://openalex.org/W2055266039","https://openalex.org/W2057862715","https://openalex.org/W2070111972","https://openalex.org/W2080019998","https://openalex.org/W2107621192","https://openalex.org/W2114574011","https://openalex.org/W2121649162","https://openalex.org/W2165094151","https://openalex.org/W2181773004","https://openalex.org/W2188744871","https://openalex.org/W2418123089","https://openalex.org/W3134208756","https://openalex.org/W3203296061","https://openalex.org/W6607159419","https://openalex.org/W6628960004","https://openalex.org/W6636400605","https://openalex.org/W7006292603"],"related_works":["https://openalex.org/W2125626150","https://openalex.org/W2045316876","https://openalex.org/W2736987351","https://openalex.org/W2255799226","https://openalex.org/W2661918375","https://openalex.org/W2025974577","https://openalex.org/W1783723958","https://openalex.org/W1991104667","https://openalex.org/W2007882971","https://openalex.org/W2728483170"],"abstract_inverted_index":{"According":[0],"to":[1,22,67,86],"Pedraz-Delhaes,":[2],"users":[3],"evaluate":[4],"both":[5,179],"the":[6,9,12,94,114,142,166],"product":[7],"and":[8,49,58,89,109,151],"vendor":[10],"on":[11,81,147],"basis":[13],"of":[14,63,157,168],"provided":[15],"documentation.":[16,134,170],"Thus,":[17],"a":[18,33,37,69,92,190],"question":[19],"arises":[20],"as":[21],"what":[23],"quality":[24,56,71,96,104,116,124,172],"characteristics":[25,57],"should":[26],"be":[27,87,182],"taken":[28],"into":[29],"account":[30],"when":[31,184],"making":[32],"decision":[34],"about":[35],"accepting":[36],"given":[38,191],"user":[39,74,133,169,192],"manual.":[40,193],"There":[41],"are":[42,127,139],"some":[43],"proposals":[44],"(e.g.,":[45],"ISO":[46,148],"Std.":[47,149],"26513":[48],"26514),":[50],"but":[51],"they":[52],"contain":[53],"too":[54],"many":[55,122],"lack":[59],"orthogonality.":[60],"The":[61,83],"goal":[62],"this":[64],"paper":[65],"is":[66,85,98,162],"propose":[68],"simple":[70],"model":[72,84,97,117],"for":[73,178,189],"documentation,":[75],"along":[76],"with":[77,121,132],"acceptance":[78,137],"methods":[79,138],"based":[80,146],"it.":[82],"orthogonal":[88,103],"complete.":[90],"As":[91],"result,":[93],"COCA":[95],"presented,":[99],"which":[100,161],"comprises":[101],"four":[102],"characteristics:":[105],"Completeness,":[106],"Operability,":[107],"Correctness,":[108],"Appearance.":[110],"To":[111],"check":[112],"completeness,":[113],"proposed":[115],"has":[118],"been":[119,175],"compared":[120],"other":[123],"models":[125],"that":[126],"directly":[128],"or":[129],"indirectly":[130],"concerned":[131],"Moreover,":[135],"two":[136],"described":[140],"in":[141],"paper:":[143],"pure":[144],"review":[145],"1028:2008,":[150],"documentation":[152],"evaluation":[153,159,186],"test":[154],"(a":[155],"type":[156],"browser":[158],"test),":[160],"aimed":[163],"at":[164],"assessing":[165],"operability":[167],"Initial":[171],"profiles":[173],"have":[174],"empirically":[176],"collected":[177],"methods\u2014they":[180],"can":[181],"used":[183],"interpreting":[185],"results":[187],"obtained":[188]},"counts_by_year":[{"year":2025,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}