{"id":"https://openalex.org/W1987310947","doi":"https://doi.org/10.1007/s11219-014-9248-0","title":"A framework and tool to manage Cloud Computing service quality","display_name":"A framework and tool to manage Cloud Computing service quality","publication_year":2014,"publication_date":"2014-08-21","ids":{"openalex":"https://openalex.org/W1987310947","doi":"https://doi.org/10.1007/s11219-014-9248-0","mag":"1987310947"},"language":"en","primary_location":{"id":"doi:10.1007/s11219-014-9248-0","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11219-014-9248-0","pdf_url":null,"source":{"id":"https://openalex.org/S7504070","display_name":"Software Quality Journal","issn_l":"0963-9314","issn":["0963-9314","1573-1367"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Software Quality Journal","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/11336/45976","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038250454","display_name":"Francisco Jos\u00e9 Dom\u00ednguez Mayo","orcid":"https://orcid.org/0000-0003-3502-8858"},"institutions":[{"id":"https://openalex.org/I79238269","display_name":"Universidad de Sevilla","ror":"https://ror.org/03yxnpp24","country_code":"ES","type":"education","lineage":["https://openalex.org/I79238269"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Francisco Jos\u00e9 Dom\u00ednguez-Mayo","raw_affiliation_strings":["Department of Computer Languages and System, University of Seville, Seville, Spain"],"affiliations":[{"raw_affiliation_string":"Department of Computer Languages and System, University of Seville, Seville, Spain","institution_ids":["https://openalex.org/I79238269"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072269241","display_name":"J. A. Garc\u00eda-Garc\u00eda","orcid":"https://orcid.org/0000-0003-2680-1327"},"institutions":[{"id":"https://openalex.org/I79238269","display_name":"Universidad de Sevilla","ror":"https://ror.org/03yxnpp24","country_code":"ES","type":"education","lineage":["https://openalex.org/I79238269"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Juli\u00e1n Alberto Garc\u00eda-Garc\u00eda","raw_affiliation_strings":["Department of Computer Languages and System, University of Seville, Seville, Spain"],"affiliations":[{"raw_affiliation_string":"Department of Computer Languages and System, University of Seville, Seville, Spain","institution_ids":["https://openalex.org/I79238269"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084841692","display_name":"Mar\u00eda Jos\u00e9 Escalona","orcid":"https://orcid.org/0000-0002-6435-1497"},"institutions":[{"id":"https://openalex.org/I79238269","display_name":"Universidad de Sevilla","ror":"https://ror.org/03yxnpp24","country_code":"ES","type":"education","lineage":["https://openalex.org/I79238269"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Mar\u00eda Jos\u00e9 Escalona","raw_affiliation_strings":["Department of Computer Languages and System, University of Seville, Seville, Spain"],"affiliations":[{"raw_affiliation_string":"Department of Computer Languages and System, University of Seville, Seville, Spain","institution_ids":["https://openalex.org/I79238269"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000800438","display_name":"M. Mej\u00edas","orcid":"https://orcid.org/0000-0002-0353-6391"},"institutions":[{"id":"https://openalex.org/I79238269","display_name":"Universidad de Sevilla","ror":"https://ror.org/03yxnpp24","country_code":"ES","type":"education","lineage":["https://openalex.org/I79238269"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Manuel Mej\u00edas","raw_affiliation_strings":["Department of Computer Languages and System, University of Seville, Seville, Spain"],"affiliations":[{"raw_affiliation_string":"Department of Computer Languages and System, University of Seville, Seville, Spain","institution_ids":["https://openalex.org/I79238269"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091483607","display_name":"Mat\u00edas Urbieta","orcid":"https://orcid.org/0000-0002-4508-1209"},"institutions":[{"id":"https://openalex.org/I874386039","display_name":"Universidad Nacional de La Plata","ror":"https://ror.org/01tjs6929","country_code":"AR","type":"education","lineage":["https://openalex.org/I874386039"]}],"countries":["AR"],"is_corresponding":false,"raw_author_name":"Matias Urbieta","raw_affiliation_strings":["LIFIA, Facultad de Inform\u00e1tica, UNLP, La Plata, Argentina","LIFIA - Facultad de Inform\u00e1tica., UNLP, La Plata, Argentina#TAB#"],"affiliations":[{"raw_affiliation_string":"LIFIA, Facultad de Inform\u00e1tica, UNLP, La Plata, Argentina","institution_ids":["https://openalex.org/I874386039"]},{"raw_affiliation_string":"LIFIA - Facultad de Inform\u00e1tica., UNLP, La Plata, Argentina#TAB#","institution_ids":["https://openalex.org/I874386039"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5016635868","display_name":"Gustavo Rossi","orcid":"https://orcid.org/0000-0002-3348-2144"},"institutions":[{"id":"https://openalex.org/I874386039","display_name":"Universidad Nacional de La Plata","ror":"https://ror.org/01tjs6929","country_code":"AR","type":"education","lineage":["https://openalex.org/I874386039"]}],"countries":["AR"],"is_corresponding":false,"raw_author_name":"Gustavo Rossi","raw_affiliation_strings":["LIFIA, Facultad de Inform\u00e1tica, UNLP, La Plata, Argentina","LIFIA - Facultad de Inform\u00e1tica., UNLP, La Plata, Argentina#TAB#"],"affiliations":[{"raw_affiliation_string":"LIFIA, Facultad de Inform\u00e1tica, UNLP, La Plata, Argentina","institution_ids":["https://openalex.org/I874386039"]},{"raw_affiliation_string":"LIFIA - Facultad de Inform\u00e1tica., UNLP, La Plata, Argentina#TAB#","institution_ids":["https://openalex.org/I874386039"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5038250454"],"corresponding_institution_ids":["https://openalex.org/I79238269"],"apc_list":{"value":2390,"currency":"EUR","value_usd":2990},"apc_paid":null,"fwci":2.4542,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.90777887,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"23","issue":"4","first_page":"595","last_page":"625"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11614","display_name":"Cloud Data Security Solutions","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.9959999918937683,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.7150141000747681},{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.6372878551483154},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5970633029937744},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5767465829849243},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5487112998962402},{"id":"https://openalex.org/keywords/software-as-a-service","display_name":"Software as a service","score":0.4959426820278168},{"id":"https://openalex.org/keywords/capability-maturity-model","display_name":"Capability Maturity Model","score":0.4820574223995209},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4460919499397278},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.40712761878967285},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3527631461620331},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.2957371473312378},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.21178224682807922},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.15422457456588745}],"concepts":[{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.7150141000747681},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.6372878551483154},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5970633029937744},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5767465829849243},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5487112998962402},{"id":"https://openalex.org/C175133352","wikidata":"https://www.wikidata.org/wiki/Q1254596","display_name":"Software as a service","level":4,"score":0.4959426820278168},{"id":"https://openalex.org/C85890633","wikidata":"https://www.wikidata.org/wiki/Q929673","display_name":"Capability Maturity Model","level":3,"score":0.4820574223995209},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4460919499397278},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.40712761878967285},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3527631461620331},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.2957371473312378},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.21178224682807922},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.15422457456588745},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s11219-014-9248-0","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11219-014-9248-0","pdf_url":null,"source":{"id":"https://openalex.org/S7504070","display_name":"Software Quality Journal","issn_l":"0963-9314","issn":["0963-9314","1573-1367"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Software Quality Journal","raw_type":"journal-article"},{"id":"pmh:oai:dnet:idus________::bb1f035ddb81702c27edb66cd5344e2d","is_oa":false,"landing_page_url":"https://idus.us.es/handle//11441/88033","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:ri.conicet.gov.ar:11336/45976","is_oa":true,"landing_page_url":"http://hdl.handle.net/11336/45976","pdf_url":null,"source":{"id":"https://openalex.org/S4306402455","display_name":"CONICET Digital (CONICET)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210148385","host_organization_name":"Biomedicine Research Institute of Buenos Aires - CONICET - Partner Institute of the Max Planck Society","host_organization_lineage":["https://openalex.org/I4210148385"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":{"id":"pmh:oai:ri.conicet.gov.ar:11336/45976","is_oa":true,"landing_page_url":"http://hdl.handle.net/11336/45976","pdf_url":null,"source":{"id":"https://openalex.org/S4306402455","display_name":"CONICET Digital (CONICET)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210148385","host_organization_name":"Biomedicine Research Institute of Buenos Aires - CONICET - Partner Institute of the Max Planck Society","host_organization_lineage":["https://openalex.org/I4210148385"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-sa","license_id":"https://openalex.org/licenses/cc-by-nc-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.550000011920929,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":26,"referenced_works":["https://openalex.org/W116343289","https://openalex.org/W576461384","https://openalex.org/W1546758009","https://openalex.org/W1552411012","https://openalex.org/W1569118740","https://openalex.org/W1603311045","https://openalex.org/W1969142114","https://openalex.org/W1977367431","https://openalex.org/W1979719810","https://openalex.org/W1998146393","https://openalex.org/W2064632430","https://openalex.org/W2067990436","https://openalex.org/W2108305120","https://openalex.org/W2144535796","https://openalex.org/W2146637573","https://openalex.org/W2164384634","https://openalex.org/W2170828276","https://openalex.org/W2184363587","https://openalex.org/W2189410881","https://openalex.org/W2366699934","https://openalex.org/W2498420165","https://openalex.org/W4205376166","https://openalex.org/W4285719527","https://openalex.org/W4292003697","https://openalex.org/W6676427382","https://openalex.org/W6714988785"],"related_works":["https://openalex.org/W2358200898","https://openalex.org/W1864280877","https://openalex.org/W4231184955","https://openalex.org/W3173750053","https://openalex.org/W2325765407","https://openalex.org/W2788012436","https://openalex.org/W2151565086","https://openalex.org/W2382515644","https://openalex.org/W1930396972","https://openalex.org/W2182217258"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2026-04-17T18:11:37.981687","created_date":"2025-10-10T00:00:00"}