{"id":"https://openalex.org/W3138710550","doi":"https://doi.org/10.1007/s11134-021-09693-z","title":"Strategic customer behavior in an M/M/1 feedback queue","display_name":"Strategic customer behavior in an M/M/1 feedback queue","publication_year":2021,"publication_date":"2021-03-20","ids":{"openalex":"https://openalex.org/W3138710550","doi":"https://doi.org/10.1007/s11134-021-09693-z","mag":"3138710550"},"language":"en","primary_location":{"id":"doi:10.1007/s11134-021-09693-z","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11134-021-09693-z","pdf_url":null,"source":{"id":"https://openalex.org/S148503350","display_name":"Queueing Systems","issn_l":"0257-0130","issn":["0257-0130","1572-9443"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Queueing Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5072359701","display_name":"Mark Fackrell","orcid":"https://orcid.org/0000-0002-2190-8355"},"institutions":[{"id":"https://openalex.org/I165779595","display_name":"The University of Melbourne","ror":"https://ror.org/01ej9dk98","country_code":"AU","type":"education","lineage":["https://openalex.org/I165779595"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Mark Fackrell","raw_affiliation_strings":["School of Mathematics and Statistics, The University of Melbourne, Melbourne, VIC, 3010, Australia"],"raw_orcid":"https://orcid.org/0000-0002-2190-8355","affiliations":[{"raw_affiliation_string":"School of Mathematics and Statistics, The University of Melbourne, Melbourne, VIC, 3010, Australia","institution_ids":["https://openalex.org/I165779595"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060879494","display_name":"Peter Taylor","orcid":"https://orcid.org/0000-0001-7600-5383"},"institutions":[{"id":"https://openalex.org/I165779595","display_name":"The University of Melbourne","ror":"https://ror.org/01ej9dk98","country_code":"AU","type":"education","lineage":["https://openalex.org/I165779595"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Peter Taylor","raw_affiliation_strings":["School of Mathematics and Statistics, The University of Melbourne, Melbourne, VIC, 3010, Australia"],"raw_orcid":"https://orcid.org/0000-0001-7600-5383","affiliations":[{"raw_affiliation_string":"School of Mathematics and Statistics, The University of Melbourne, Melbourne, VIC, 3010, Australia","institution_ids":["https://openalex.org/I165779595"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002757243","display_name":"Jiesen Wang","orcid":"https://orcid.org/0000-0003-2709-6586"},"institutions":[{"id":"https://openalex.org/I165779595","display_name":"The University of Melbourne","ror":"https://ror.org/01ej9dk98","country_code":"AU","type":"education","lineage":["https://openalex.org/I165779595"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Jiesen Wang","raw_affiliation_strings":["School of Mathematics and Statistics, The University of Melbourne, Melbourne, VIC, 3010, Australia"],"raw_orcid":"https://orcid.org/0000-0003-2709-6586","affiliations":[{"raw_affiliation_string":"School of Mathematics and Statistics, The University of Melbourne, Melbourne, VIC, 3010, Australia","institution_ids":["https://openalex.org/I165779595"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5002757243"],"corresponding_institution_ids":["https://openalex.org/I165779595"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":0.2187,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.54304401,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"97","issue":"3-4","first_page":"223","last_page":"259"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9858999848365784,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.9611999988555908,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/nash-equilibrium","display_name":"Nash equilibrium","score":0.6950839757919312},{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.6296518445014954},{"id":"https://openalex.org/keywords/stochastic-game","display_name":"Stochastic game","score":0.6262255311012268},{"id":"https://openalex.org/keywords/valuation","display_name":"Valuation (finance)","score":0.5266485214233398},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5164525508880615},{"id":"https://openalex.org/keywords/join","display_name":"Join (topology)","score":0.5162556171417236},{"id":"https://openalex.org/keywords/correlated-equilibrium","display_name":"Correlated equilibrium","score":0.5120759606361389},{"id":"https://openalex.org/keywords/strategy","display_name":"Strategy","score":0.4968853294849396},{"id":"https://openalex.org/keywords/symmetric-equilibrium","display_name":"Symmetric equilibrium","score":0.48364555835723877},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4617690145969391},{"id":"https://openalex.org/keywords/joins","display_name":"Joins","score":0.4493390619754791},{"id":"https://openalex.org/keywords/mathematical-optimization","display_name":"Mathematical optimization","score":0.4263209104537964},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.42519378662109375},{"id":"https://openalex.org/keywords/mathematical-economics","display_name":"Mathematical economics","score":0.41605061292648315},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.37531578540802},{"id":"https://openalex.org/keywords/game-theory","display_name":"Game theory","score":0.3273089528083801},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.25450533628463745},{"id":"https://openalex.org/keywords/repeated-game","display_name":"Repeated game","score":0.23290205001831055},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.20153746008872986},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.1352967619895935},{"id":"https://openalex.org/keywords/combinatorics","display_name":"Combinatorics","score":0.11179390549659729},{"id":"https://openalex.org/keywords/equilibrium-selection","display_name":"Equilibrium selection","score":0.11117812991142273},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09818056225776672}],"concepts":[{"id":"https://openalex.org/C46814582","wikidata":"https://www.wikidata.org/wiki/Q23389","display_name":"Nash equilibrium","level":2,"score":0.6950839757919312},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.6296518445014954},{"id":"https://openalex.org/C22171661","wikidata":"https://www.wikidata.org/wiki/Q1074380","display_name":"Stochastic game","level":2,"score":0.6262255311012268},{"id":"https://openalex.org/C186027771","wikidata":"https://www.wikidata.org/wiki/Q4008379","display_name":"Valuation (finance)","level":2,"score":0.5266485214233398},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5164525508880615},{"id":"https://openalex.org/C2776124973","wikidata":"https://www.wikidata.org/wiki/Q3183033","display_name":"Join (topology)","level":2,"score":0.5162556171417236},{"id":"https://openalex.org/C163630976","wikidata":"https://www.wikidata.org/wiki/Q964667","display_name":"Correlated equilibrium","level":5,"score":0.5120759606361389},{"id":"https://openalex.org/C88959737","wikidata":"https://www.wikidata.org/wiki/Q1546627","display_name":"Strategy","level":3,"score":0.4968853294849396},{"id":"https://openalex.org/C93979843","wikidata":"https://www.wikidata.org/wiki/Q7661306","display_name":"Symmetric equilibrium","level":5,"score":0.48364555835723877},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4617690145969391},{"id":"https://openalex.org/C2778692605","wikidata":"https://www.wikidata.org/wiki/Q4041866","display_name":"Joins","level":2,"score":0.4493390619754791},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.4263209104537964},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.42519378662109375},{"id":"https://openalex.org/C144237770","wikidata":"https://www.wikidata.org/wiki/Q747534","display_name":"Mathematical economics","level":1,"score":0.41605061292648315},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.37531578540802},{"id":"https://openalex.org/C177142836","wikidata":"https://www.wikidata.org/wiki/Q44455","display_name":"Game theory","level":2,"score":0.3273089528083801},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.25450533628463745},{"id":"https://openalex.org/C202556891","wikidata":"https://www.wikidata.org/wiki/Q1584646","display_name":"Repeated game","level":3,"score":0.23290205001831055},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.20153746008872986},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.1352967619895935},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.11179390549659729},{"id":"https://openalex.org/C164407509","wikidata":"https://www.wikidata.org/wiki/Q5384490","display_name":"Equilibrium selection","level":4,"score":0.11117812991142273},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09818056225776672},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s11134-021-09693-z","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11134-021-09693-z","pdf_url":null,"source":{"id":"https://openalex.org/S148503350","display_name":"Queueing Systems","issn_l":"0257-0130","issn":["0257-0130","1572-9443"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Queueing Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:queues:v:97:y:2021:i:3:d:10.1007_s11134-021-09693-z","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s11134-021-09693-z","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320320974","display_name":"University of Melbourne","ror":"https://ror.org/01ej9dk98"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W1521183774","https://openalex.org/W1550046735","https://openalex.org/W1969383466","https://openalex.org/W1980030032","https://openalex.org/W1990030839","https://openalex.org/W2015198187","https://openalex.org/W2019280266","https://openalex.org/W2026845449","https://openalex.org/W2053323509","https://openalex.org/W2058175232","https://openalex.org/W2062573385","https://openalex.org/W2063800051","https://openalex.org/W2077057639","https://openalex.org/W2139516458","https://openalex.org/W2140391518","https://openalex.org/W2154602821","https://openalex.org/W2154964352","https://openalex.org/W2165469059","https://openalex.org/W2167796026","https://openalex.org/W2311503784","https://openalex.org/W2333330225","https://openalex.org/W2587859906","https://openalex.org/W2802074788","https://openalex.org/W2963439198","https://openalex.org/W3098525746"],"related_works":["https://openalex.org/W2146267939","https://openalex.org/W2612802384","https://openalex.org/W2187345782","https://openalex.org/W1621621193","https://openalex.org/W1544253389","https://openalex.org/W2803931294","https://openalex.org/W2890274676","https://openalex.org/W2889878967","https://openalex.org/W2949826829","https://openalex.org/W2980595260"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":5},{"year":2022,"cited_by_count":1}],"updated_date":"2026-06-16T07:32:37.131356","created_date":"2025-10-10T00:00:00"}