{"id":"https://openalex.org/W2795284296","doi":"https://doi.org/10.1007/s11134-018-9577-y","title":"Sharing delay information in service systems: a literature survey","display_name":"Sharing delay information in service systems: a literature survey","publication_year":2018,"publication_date":"2018-03-29","ids":{"openalex":"https://openalex.org/W2795284296","doi":"https://doi.org/10.1007/s11134-018-9577-y","mag":"2795284296"},"language":"en","primary_location":{"id":"doi:10.1007/s11134-018-9577-y","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11134-018-9577-y","pdf_url":"https://link.springer.com/content/pdf/10.1007%2Fs11134-018-9577-y.pdf","source":{"id":"https://openalex.org/S148503350","display_name":"Queueing Systems","issn_l":"0257-0130","issn":["0257-0130","1572-9443"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Queueing Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007%2Fs11134-018-9577-y.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027676046","display_name":"R.N. Ibrahim","orcid":"https://orcid.org/0000-0001-7643-4604"},"institutions":[{"id":"https://openalex.org/I45129253","display_name":"University College London","ror":"https://ror.org/02jx3x895","country_code":"GB","type":"education","lineage":["https://openalex.org/I124357947","https://openalex.org/I45129253"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Rouba Ibrahim","raw_affiliation_strings":["School of Management, University College London, London, UK"],"raw_orcid":"https://orcid.org/0000-0001-7643-4604","affiliations":[{"raw_affiliation_string":"School of Management, University College London, London, UK","institution_ids":["https://openalex.org/I45129253"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5027676046"],"corresponding_institution_ids":["https://openalex.org/I45129253"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":{"value":2290,"currency":"EUR","value_usd":2890},"fwci":16.2514,"has_fulltext":true,"cited_by_count":113,"citation_normalized_percentile":{"value":0.99215447,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"89","issue":"1-2","first_page":"49","last_page":"79"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9526000022888184,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.949400007724762,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.6839775443077087},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.672452449798584},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5528118014335632},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5075873136520386},{"id":"https://openalex.org/keywords/information-sharing","display_name":"Information sharing","score":0.4998345375061035},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.46726885437965393},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3667864203453064},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2946617603302002},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2552858591079712},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.2010900378227234},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1477547585964203},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.07836085557937622}],"concepts":[{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6839775443077087},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.672452449798584},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5528118014335632},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5075873136520386},{"id":"https://openalex.org/C2776854237","wikidata":"https://www.wikidata.org/wiki/Q6031064","display_name":"Information sharing","level":2,"score":0.4998345375061035},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.46726885437965393},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3667864203453064},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2946617603302002},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2552858591079712},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.2010900378227234},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1477547585964203},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07836085557937622},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s11134-018-9577-y","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11134-018-9577-y","pdf_url":"https://link.springer.com/content/pdf/10.1007%2Fs11134-018-9577-y.pdf","source":{"id":"https://openalex.org/S148503350","display_name":"Queueing Systems","issn_l":"0257-0130","issn":["0257-0130","1572-9443"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Queueing Systems","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:queues:v:89:y:2018:i:1:d:10.1007_s11134-018-9577-y","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s11134-018-9577-y","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:eprints.ucl.ac.uk.OAI2:10047294","is_oa":true,"landing_page_url":"https://discovery.ucl.ac.uk/id/eprint/10047294/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400024","display_name":"UCL Discovery (University College London)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I45129253","host_organization_name":"University College London","host_organization_lineage":["https://openalex.org/I45129253"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"   Queueing Systems , 89  (1-2)   pp. 49-79.   (2018)      ","raw_type":"Article"}],"best_oa_location":{"id":"doi:10.1007/s11134-018-9577-y","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s11134-018-9577-y","pdf_url":"https://link.springer.com/content/pdf/10.1007%2Fs11134-018-9577-y.pdf","source":{"id":"https://openalex.org/S148503350","display_name":"Queueing Systems","issn_l":"0257-0130","issn":["0257-0130","1572-9443"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Queueing Systems","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320320286","display_name":"University College London","ror":"https://ror.org/02jx3x895"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2795284296.pdf","grobid_xml":"https://content.openalex.org/works/W2795284296.grobid-xml"},"referenced_works_count":94,"referenced_works":["https://openalex.org/W31225881","https://openalex.org/W78446053","https://openalex.org/W1521183774","https://openalex.org/W1535206765","https://openalex.org/W1565377632","https://openalex.org/W1590072560","https://openalex.org/W1604458142","https://openalex.org/W1664953213","https://openalex.org/W1938740620","https://openalex.org/W1964435081","https://openalex.org/W1965137620","https://openalex.org/W1975096877","https://openalex.org/W1975714496","https://openalex.org/W1977015962","https://openalex.org/W1979331981","https://openalex.org/W1980030032","https://openalex.org/W1984323239","https://openalex.org/W1988576875","https://openalex.org/W1992236404","https://openalex.org/W1994306340","https://openalex.org/W1994957131","https://openalex.org/W1995245183","https://openalex.org/W1995788339","https://openalex.org/W2007151813","https://openalex.org/W2007813884","https://openalex.org/W2011786610","https://openalex.org/W2019377880","https://openalex.org/W2020995839","https://openalex.org/W2031408566","https://openalex.org/W2038153407","https://openalex.org/W2038470298","https://openalex.org/W2039809384","https://openalex.org/W2040879596","https://openalex.org/W2042124062","https://openalex.org/W2065602300","https://openalex.org/W2068238818","https://openalex.org/W2076403127","https://openalex.org/W2086121521","https://openalex.org/W2088536066","https://openalex.org/W2089878060","https://openalex.org/W2093098301","https://openalex.org/W2094149538","https://openalex.org/W2095592448","https://openalex.org/W2112564785","https://openalex.org/W2113803834","https://openalex.org/W2115574292","https://openalex.org/W2121359523","https://openalex.org/W2121546525","https://openalex.org/W2121605635","https://openalex.org/W2127427157","https://openalex.org/W2127503699","https://openalex.org/W2127541951","https://openalex.org/W2132565565","https://openalex.org/W2135996859","https://openalex.org/W2141186088","https://openalex.org/W2143626226","https://openalex.org/W2144979199","https://openalex.org/W2146919434","https://openalex.org/W2149517368","https://openalex.org/W2152530926","https://openalex.org/W2155819330","https://openalex.org/W2159373107","https://openalex.org/W2167921835","https://openalex.org/W2294151403","https://openalex.org/W2295396549","https://openalex.org/W2320101545","https://openalex.org/W2339087418","https://openalex.org/W2432728833","https://openalex.org/W2482589566","https://openalex.org/W2492250943","https://openalex.org/W2519137043","https://openalex.org/W2528689151","https://openalex.org/W2530213378","https://openalex.org/W2545672086","https://openalex.org/W2575790218","https://openalex.org/W2593656047","https://openalex.org/W2596292818","https://openalex.org/W2606573184","https://openalex.org/W2615081631","https://openalex.org/W2725817861","https://openalex.org/W2734836867","https://openalex.org/W2781420998","https://openalex.org/W2885027737","https://openalex.org/W3024928891","https://openalex.org/W3121582531","https://openalex.org/W3122147268","https://openalex.org/W3123195960","https://openalex.org/W3123594288","https://openalex.org/W3124248032","https://openalex.org/W3124773548","https://openalex.org/W4233978664","https://openalex.org/W4235792337","https://openalex.org/W4252302949","https://openalex.org/W4299533062"],"related_works":["https://openalex.org/W2140798747","https://openalex.org/W2948169060","https://openalex.org/W2730112582","https://openalex.org/W2110696645","https://openalex.org/W2358580169","https://openalex.org/W2111347279","https://openalex.org/W4399426197","https://openalex.org/W2487211728","https://openalex.org/W2378096925","https://openalex.org/W2485376993"],"abstract_inverted_index":{"Service":[0],"providers":[1],"routinely":[2],"share":[3],"information":[4],"about":[5],"upcoming":[6],"waiting":[7],"times":[8],"with":[9],"their":[10],"customers,":[11],"through":[12],"delay":[13],"announcements.":[14],"The":[15],"need":[16],"to":[17,27,39,68,80],"effectively":[18],"manage":[19],"the":[20,32,49,61,65,69],"provision":[21],"of":[22,34,54],"these":[23],"announcements":[24],"has":[25],"led":[26],"a":[28],"substantial":[29],"growth":[30],"in":[31,82],"body":[33],"literature":[35],"which":[36],"is":[37],"devoted":[38],"that":[40,64,76],"topic.":[41],"In":[42],"this":[43],"survey":[44],"paper,":[45],"we":[46],"systematically":[47],"review":[48],"relevant":[50],"literature,":[51],"summarize":[52],"some":[53],"its":[55],"key":[56],"ideas":[57],"and":[58,72],"findings,":[59],"describe":[60],"main":[62],"challenges":[63],"different":[66],"approaches":[67],"problem":[70],"entail,":[71],"formulate":[73],"research":[74],"directions":[75],"would":[77],"be":[78],"interesting":[79],"consider":[81],"future":[83],"work.":[84]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":14},{"year":2024,"cited_by_count":15},{"year":2023,"cited_by_count":11},{"year":2022,"cited_by_count":18},{"year":2021,"cited_by_count":13},{"year":2020,"cited_by_count":21},{"year":2019,"cited_by_count":10},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":3}],"updated_date":"2026-05-12T08:28:47.272897","created_date":"2025-10-10T00:00:00"}