{"id":"https://openalex.org/W2028391470","doi":"https://doi.org/10.1007/s11134-014-9427-5","title":"A Tandem Queueing model for an appointment-based service system","display_name":"A Tandem Queueing model for an appointment-based service system","publication_year":2014,"publication_date":"2014-10-23","ids":{"openalex":"https://openalex.org/W2028391470","doi":"https://doi.org/10.1007/s11134-014-9427-5","mag":"2028391470"},"language":"en","primary_location":{"id":"doi:10.1007/s11134-014-9427-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11134-014-9427-5","pdf_url":null,"source":{"id":"https://openalex.org/S148503350","display_name":"Queueing Systems","issn_l":"0257-0130","issn":["0257-0130","0340-4384","1572-9443"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Queueing Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005559159","display_name":"Jianzhe Luo","orcid":null},"institutions":[{"id":"https://openalex.org/I114027177","display_name":"University of North Carolina at Chapel Hill","ror":"https://ror.org/0130frc33","country_code":"US","type":"education","lineage":["https://openalex.org/I114027177"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jianzhe Luo","raw_affiliation_strings":["Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, NC, 27599, USA","Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, USA 27599#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, NC, 27599, USA","institution_ids":["https://openalex.org/I114027177"]},{"raw_affiliation_string":"Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, USA 27599#TAB#","institution_ids":["https://openalex.org/I114027177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111584801","display_name":"Vidyadhar G. Kulkarni","orcid":null},"institutions":[{"id":"https://openalex.org/I114027177","display_name":"University of North Carolina at Chapel Hill","ror":"https://ror.org/0130frc33","country_code":"US","type":"education","lineage":["https://openalex.org/I114027177"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Vidyadhar G. Kulkarni","raw_affiliation_strings":["Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, NC, 27599, USA","Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, USA 27599#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, NC, 27599, USA","institution_ids":["https://openalex.org/I114027177"]},{"raw_affiliation_string":"Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, USA 27599#TAB#","institution_ids":["https://openalex.org/I114027177"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005382807","display_name":"Serhan Ziya","orcid":"https://orcid.org/0000-0003-1558-6051"},"institutions":[{"id":"https://openalex.org/I114027177","display_name":"University of North Carolina at Chapel Hill","ror":"https://ror.org/0130frc33","country_code":"US","type":"education","lineage":["https://openalex.org/I114027177"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Serhan Ziya","raw_affiliation_strings":["Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, NC, 27599, USA","Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, USA 27599#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, NC, 27599, USA","institution_ids":["https://openalex.org/I114027177"]},{"raw_affiliation_string":"Department of Statistics and Operations Research, University of North Carolina at Chapel Hill, Chapel Hill, USA 27599#TAB#","institution_ids":["https://openalex.org/I114027177"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5005559159"],"corresponding_institution_ids":["https://openalex.org/I114027177"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":1.5011,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.8217566,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"79","issue":"1","first_page":"53","last_page":"85"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11773","display_name":"Healthcare Operations and Scheduling Optimization","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/3604","display_name":"Emergency Medical Services"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9952999949455261,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11443","display_name":"Advanced Statistical Process Monitoring","score":0.9517999887466431,"subfield":{"id":"https://openalex.org/subfields/1804","display_name":"Statistics, Probability and Uncertainty"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/fork\u2013join-queue","display_name":"Fork\u2013join queue","score":0.7535414099693298},{"id":"https://openalex.org/keywords/multilevel-queue","display_name":"Multilevel queue","score":0.7030593156814575},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6990038752555847},{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.6702540516853333},{"id":"https://openalex.org/keywords/bulk-queue","display_name":"Bulk queue","score":0.6167144775390625},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.5629917979240417},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5373247265815735},{"id":"https://openalex.org/keywords/queue-management-system","display_name":"Queue management system","score":0.5019223690032959},{"id":"https://openalex.org/keywords/tandem","display_name":"Tandem","score":0.4208601415157318},{"id":"https://openalex.org/keywords/join","display_name":"Join (topology)","score":0.41860222816467285},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.3684682846069336},{"id":"https://openalex.org/keywords/real-time-computing","display_name":"Real-time computing","score":0.3420727849006653},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3395134210586548},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.20949244499206543},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.12017661333084106},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.07894724607467651}],"concepts":[{"id":"https://openalex.org/C124444977","wikidata":"https://www.wikidata.org/wiki/Q4025962","display_name":"Fork\u2013join queue","level":4,"score":0.7535414099693298},{"id":"https://openalex.org/C201511382","wikidata":"https://www.wikidata.org/wiki/Q16801758","display_name":"Multilevel queue","level":4,"score":0.7030593156814575},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6990038752555847},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.6702540516853333},{"id":"https://openalex.org/C87950461","wikidata":"https://www.wikidata.org/wiki/Q4996486","display_name":"Bulk queue","level":3,"score":0.6167144775390625},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.5629917979240417},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5373247265815735},{"id":"https://openalex.org/C128220111","wikidata":"https://www.wikidata.org/wiki/Q4531011","display_name":"Queue management system","level":3,"score":0.5019223690032959},{"id":"https://openalex.org/C2777814067","wikidata":"https://www.wikidata.org/wiki/Q1752317","display_name":"Tandem","level":2,"score":0.4208601415157318},{"id":"https://openalex.org/C2776124973","wikidata":"https://www.wikidata.org/wiki/Q3183033","display_name":"Join (topology)","level":2,"score":0.41860222816467285},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.3684682846069336},{"id":"https://openalex.org/C79403827","wikidata":"https://www.wikidata.org/wiki/Q3988","display_name":"Real-time computing","level":1,"score":0.3420727849006653},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3395134210586548},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.20949244499206543},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.12017661333084106},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.07894724607467651},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0},{"id":"https://openalex.org/C114614502","wikidata":"https://www.wikidata.org/wiki/Q76592","display_name":"Combinatorics","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s11134-014-9427-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11134-014-9427-5","pdf_url":null,"source":{"id":"https://openalex.org/S148503350","display_name":"Queueing Systems","issn_l":"0257-0130","issn":["0257-0130","0340-4384","1572-9443"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Queueing Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W1833092991","https://openalex.org/W1966160353","https://openalex.org/W1968596177","https://openalex.org/W1973929049","https://openalex.org/W1979654803","https://openalex.org/W1997351904","https://openalex.org/W1998664601","https://openalex.org/W1998840925","https://openalex.org/W2008176834","https://openalex.org/W2010299227","https://openalex.org/W2018679441","https://openalex.org/W2023159070","https://openalex.org/W2028205314","https://openalex.org/W2036426733","https://openalex.org/W2042465107","https://openalex.org/W2056417120","https://openalex.org/W2057389873","https://openalex.org/W2078724364","https://openalex.org/W2082805084","https://openalex.org/W2085688626","https://openalex.org/W2086738452","https://openalex.org/W2087663824","https://openalex.org/W2114914302","https://openalex.org/W2123619613","https://openalex.org/W2126521023","https://openalex.org/W2132830505","https://openalex.org/W2136045407","https://openalex.org/W2144743612","https://openalex.org/W2154602821","https://openalex.org/W2154785234","https://openalex.org/W2160644054","https://openalex.org/W2413727320","https://openalex.org/W2519560275","https://openalex.org/W2903632039","https://openalex.org/W2904285679","https://openalex.org/W4285719527","https://openalex.org/W4299326032"],"related_works":["https://openalex.org/W1968870365","https://openalex.org/W2061080557","https://openalex.org/W2553301667","https://openalex.org/W2028391470","https://openalex.org/W2019329854","https://openalex.org/W761466086","https://openalex.org/W2379185310","https://openalex.org/W1976117154","https://openalex.org/W2007781440","https://openalex.org/W2384271358"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2026-07-07T14:30:12.667765","created_date":"2025-10-10T00:00:00"}