{"id":"https://openalex.org/W2130985728","doi":"https://doi.org/10.1007/s11134-005-2441-x","title":"On the Introduction of an Agile, Temporary Workforce into a Tandem Queueing System","display_name":"On the Introduction of an Agile, Temporary Workforce into a Tandem Queueing System","publication_year":2005,"publication_date":"2005-10-01","ids":{"openalex":"https://openalex.org/W2130985728","doi":"https://doi.org/10.1007/s11134-005-2441-x","mag":"2130985728"},"language":"en","primary_location":{"id":"doi:10.1007/s11134-005-2441-x","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11134-005-2441-x","pdf_url":null,"source":{"id":"https://openalex.org/S148503350","display_name":"Queueing Systems","issn_l":"0257-0130","issn":["0257-0130","1572-9443"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Queueing Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023512578","display_name":"David L. Kaufman","orcid":"https://orcid.org/0000-0002-0239-2920"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan\u2013Ann Arbor","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"David L. Kaufman","raw_affiliation_strings":["Department of Industrial and Operations Engineering, University of Michigan, 1205 Beal Avenue, Ann Arbor, Michigan, 48109-2117","Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor 48109-2117"],"affiliations":[{"raw_affiliation_string":"Department of Industrial and Operations Engineering, University of Michigan, 1205 Beal Avenue, Ann Arbor, Michigan, 48109-2117","institution_ids":["https://openalex.org/I27837315"]},{"raw_affiliation_string":"Department of Industrial and Operations Engineering, University of Michigan, Ann Arbor 48109-2117","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004597766","display_name":"Hyun\u2010Soo Ahn","orcid":"https://orcid.org/0000-0002-8103-4477"},"institutions":[{"id":"https://openalex.org/I4210096135","display_name":"Ross School","ror":"https://ror.org/00tpdkh38","country_code":"US","type":"education","lineage":["https://openalex.org/I4210096135"]},{"id":"https://openalex.org/I27837315","display_name":"University of Michigan\u2013Ann Arbor","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hyun-soo Ahn","raw_affiliation_strings":["Operations and Management Science, Ross School of Business, University of Michigan, 701 Tappan Street, Ann Arbor, Michigan, 48109-1234","Operations and Management Science, Ross School of Business, University of Michigan, Ann Arbor 48109-1234#TAB#"],"affiliations":[{"raw_affiliation_string":"Operations and Management Science, Ross School of Business, University of Michigan, 701 Tappan Street, Ann Arbor, Michigan, 48109-1234","institution_ids":["https://openalex.org/I4210096135"]},{"raw_affiliation_string":"Operations and Management Science, Ross School of Business, University of Michigan, Ann Arbor 48109-1234#TAB#","institution_ids":["https://openalex.org/I27837315"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5012592099","display_name":"Mark Edward Lewis","orcid":"https://orcid.org/0000-0002-8428-9547"},"institutions":[{"id":"https://openalex.org/I205783295","display_name":"Cornell University","ror":"https://ror.org/05bnh6r87","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295"]},{"id":"https://openalex.org/I4210092791","display_name":"New York State College of Agriculture & Life Sciences","ror":"https://ror.org/00j52pq61","country_code":"US","type":"education","lineage":["https://openalex.org/I205783295","https://openalex.org/I4210092791"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mark E. Lewis","raw_affiliation_strings":["School of Operations Research and Industrial Engineering, Cornell University, 206 Rhodes Hall, Ithaca, New York, 14853","School of Operations Research and Industrial Engineering, Cornell University, Ithaca 14853#TAB#"],"affiliations":[{"raw_affiliation_string":"School of Operations Research and Industrial Engineering, Cornell University, 206 Rhodes Hall, Ithaca, New York, 14853","institution_ids":["https://openalex.org/I205783295","https://openalex.org/I4210092791"]},{"raw_affiliation_string":"School of Operations Research and Industrial Engineering, Cornell University, Ithaca 14853#TAB#","institution_ids":["https://openalex.org/I205783295"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5023512578"],"corresponding_institution_ids":["https://openalex.org/I27837315"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":2.4623,"has_fulltext":false,"cited_by_count":26,"citation_normalized_percentile":{"value":0.89265898,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"51","issue":"1-2","first_page":"135","last_page":"171"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11409","display_name":"Advanced Wireless Network Optimization","score":0.9919999837875366,"subfield":{"id":"https://openalex.org/subfields/2208","display_name":"Electrical and Electronic Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.9769999980926514,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.6408647894859314},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5957226753234863},{"id":"https://openalex.org/keywords/workforce","display_name":"Workforce","score":0.5313589572906494},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.5248693823814392},{"id":"https://openalex.org/keywords/fork\u2013join-queue","display_name":"Fork\u2013join queue","score":0.49708202481269836},{"id":"https://openalex.org/keywords/server","display_name":"Server","score":0.45400309562683105},{"id":"https://openalex.org/keywords/reduction","display_name":"Reduction (mathematics)","score":0.45246434211730957},{"id":"https://openalex.org/keywords/tandem","display_name":"Tandem","score":0.4437800347805023},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.4408688545227051},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4237057864665985},{"id":"https://openalex.org/keywords/queue-management-system","display_name":"Queue management system","score":0.42168253660202026},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.34570884704589844},{"id":"https://openalex.org/keywords/mathematical-optimization","display_name":"Mathematical optimization","score":0.32919585704803467},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.25048354268074036},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.21918928623199463},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.15429607033729553},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.12736108899116516}],"concepts":[{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.6408647894859314},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5957226753234863},{"id":"https://openalex.org/C2778139618","wikidata":"https://www.wikidata.org/wiki/Q13440398","display_name":"Workforce","level":2,"score":0.5313589572906494},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.5248693823814392},{"id":"https://openalex.org/C124444977","wikidata":"https://www.wikidata.org/wiki/Q4025962","display_name":"Fork\u2013join queue","level":4,"score":0.49708202481269836},{"id":"https://openalex.org/C93996380","wikidata":"https://www.wikidata.org/wiki/Q44127","display_name":"Server","level":2,"score":0.45400309562683105},{"id":"https://openalex.org/C111335779","wikidata":"https://www.wikidata.org/wiki/Q3454686","display_name":"Reduction (mathematics)","level":2,"score":0.45246434211730957},{"id":"https://openalex.org/C2777814067","wikidata":"https://www.wikidata.org/wiki/Q1752317","display_name":"Tandem","level":2,"score":0.4437800347805023},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.4408688545227051},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4237057864665985},{"id":"https://openalex.org/C128220111","wikidata":"https://www.wikidata.org/wiki/Q4531011","display_name":"Queue management system","level":3,"score":0.42168253660202026},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.34570884704589844},{"id":"https://openalex.org/C126255220","wikidata":"https://www.wikidata.org/wiki/Q141495","display_name":"Mathematical optimization","level":1,"score":0.32919585704803467},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.25048354268074036},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.21918928623199463},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.15429607033729553},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.12736108899116516},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s11134-005-2441-x","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s11134-005-2441-x","pdf_url":null,"source":{"id":"https://openalex.org/S148503350","display_name":"Queueing Systems","issn_l":"0257-0130","issn":["0257-0130","1572-9443"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Queueing Systems","raw_type":"journal-article"},{"id":"pmh:oai:deepblue.lib.umich.edu:2027.42/47647","is_oa":false,"landing_page_url":"http://hdl.handle.net/2027.42/47647","pdf_url":null,"source":{"id":"https://openalex.org/S4306400393","display_name":"Deep Blue (University of Michigan)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I27837315","host_organization_name":"University of Michigan","host_organization_lineage":["https://openalex.org/I27837315"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.6299999952316284}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W206086817","https://openalex.org/W1487626875","https://openalex.org/W1524486678","https://openalex.org/W1544193923","https://openalex.org/W1596087174","https://openalex.org/W1964122966","https://openalex.org/W1968627225","https://openalex.org/W1973403707","https://openalex.org/W1979230868","https://openalex.org/W1979500760","https://openalex.org/W1980665569","https://openalex.org/W2005176234","https://openalex.org/W2011720124","https://openalex.org/W2014589089","https://openalex.org/W2014774334","https://openalex.org/W2029631728","https://openalex.org/W2032371818","https://openalex.org/W2032922837","https://openalex.org/W2045264666","https://openalex.org/W2092487949","https://openalex.org/W2098432798","https://openalex.org/W2099795393","https://openalex.org/W2106993434","https://openalex.org/W2109752811","https://openalex.org/W2156204251","https://openalex.org/W2157916406","https://openalex.org/W2161297030","https://openalex.org/W2164129489","https://openalex.org/W2164613881","https://openalex.org/W4233553877","https://openalex.org/W4235682826","https://openalex.org/W4298177619"],"related_works":["https://openalex.org/W2187948720","https://openalex.org/W862446289","https://openalex.org/W2903079440","https://openalex.org/W2136328827","https://openalex.org/W3122984599","https://openalex.org/W2740943629","https://openalex.org/W96460855","https://openalex.org/W2055315068","https://openalex.org/W3091820758","https://openalex.org/W4281809153"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2}],"updated_date":"2026-03-20T23:20:44.827607","created_date":"2025-10-10T00:00:00"}