{"id":"https://openalex.org/W2043938785","doi":"https://doi.org/10.1007/s10916-014-0076-3","title":"Assessing the Relationship between Technology Readiness and Continuance Intention in an E-Appointment System: Relationship Quality as a Mediator","display_name":"Assessing the Relationship between Technology Readiness and Continuance Intention in an E-Appointment System: Relationship Quality as a Mediator","publication_year":2014,"publication_date":"2014-07-09","ids":{"openalex":"https://openalex.org/W2043938785","doi":"https://doi.org/10.1007/s10916-014-0076-3","mag":"2043938785","pmid":"https://pubmed.ncbi.nlm.nih.gov/25007955"},"language":"en","primary_location":{"id":"doi:10.1007/s10916-014-0076-3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10916-014-0076-3","pdf_url":null,"source":{"id":"https://openalex.org/S37151855","display_name":"Journal of Medical Systems","issn_l":"0148-5598","issn":["0148-5598","1573-689X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Medical Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047543214","display_name":"Shih\u2010Chih Chen","orcid":"https://orcid.org/0000-0002-0039-421X"},"institutions":[{"id":"https://openalex.org/I92582371","display_name":"Southern Taiwan University of Science and Technology","ror":"https://ror.org/0029n1t76","country_code":"TW","type":"education","lineage":["https://openalex.org/I92582371"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"Shih-Chih Chen","raw_affiliation_strings":["Department of Accounting Information, Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City, 710, Taiwan, scchendr@mail.stust.edu.tw","Department of Accounting Information, Southern Taiwan University of Science and Technology, Tainan City, Taiwan 710#TAB#"],"affiliations":[{"raw_affiliation_string":"Department of Accounting Information, Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City, 710, Taiwan, scchendr@mail.stust.edu.tw","institution_ids":[]},{"raw_affiliation_string":"Department of Accounting Information, Southern Taiwan University of Science and Technology, Tainan City, Taiwan 710#TAB#","institution_ids":["https://openalex.org/I92582371"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5029308416","display_name":"Din Jong","orcid":"https://orcid.org/0000-0002-7541-1328"},"institutions":[{"id":"https://openalex.org/I120211734","display_name":"Chung Hwa University of Medical Technology","ror":"https://ror.org/031m0eg77","country_code":"TW","type":"education","lineage":["https://openalex.org/I120211734"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Din Jong","raw_affiliation_strings":["Chung Hwa University of Medical Technology, Tainan County, Taiwan, Republic Of China","Chung Hwa University of Medical Technology, Tainan County, Republic Of China#TAB#"],"affiliations":[{"raw_affiliation_string":"Chung Hwa University of Medical Technology, Tainan County, Taiwan, Republic Of China","institution_ids":["https://openalex.org/I120211734"]},{"raw_affiliation_string":"Chung Hwa University of Medical Technology, Tainan County, Republic Of China#TAB#","institution_ids":["https://openalex.org/I120211734"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109320269","display_name":"Min\u2010Tsai Lai","orcid":null},"institutions":[{"id":"https://openalex.org/I92582371","display_name":"Southern Taiwan University of Science and Technology","ror":"https://ror.org/0029n1t76","country_code":"TW","type":"education","lineage":["https://openalex.org/I92582371"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"Min-Tsai Lai","raw_affiliation_strings":["Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City, 710, Taiwan","Southern Taiwan University of Science and Technology, Tainan City, Taiwan 710#TAB#"],"affiliations":[{"raw_affiliation_string":"Southern Taiwan University of Science and Technology, No. 1, Nan-Tai Street, Yungkang Dist., Tainan City, 710, Taiwan","institution_ids":["https://openalex.org/I92582371"]},{"raw_affiliation_string":"Southern Taiwan University of Science and Technology, Tainan City, Taiwan 710#TAB#","institution_ids":["https://openalex.org/I92582371"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5047543214"],"corresponding_institution_ids":["https://openalex.org/I92582371"],"apc_list":{"value":3390,"currency":"EUR","value_usd":4390},"apc_paid":null,"fwci":11.3219,"has_fulltext":false,"cited_by_count":61,"citation_normalized_percentile":{"value":0.98117625,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"38","issue":"9","first_page":"76","last_page":"76"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/continuance","display_name":"Continuance","score":0.9462909698486328},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6174606084823608},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5862399339675903},{"id":"https://openalex.org/keywords/optimism","display_name":"Optimism","score":0.5704799890518188},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.496188223361969},{"id":"https://openalex.org/keywords/mediator","display_name":"Mediator","score":0.4437098801136017},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.4265119433403015},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.421779990196228},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4176010489463806},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.38210004568099976},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33443784713745117},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.25693196058273315},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.18064498901367188},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.14770755171775818}],"concepts":[{"id":"https://openalex.org/C2780081655","wikidata":"https://www.wikidata.org/wiki/Q763365","display_name":"Continuance","level":2,"score":0.9462909698486328},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6174606084823608},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5862399339675903},{"id":"https://openalex.org/C204017024","wikidata":"https://www.wikidata.org/wiki/Q485446","display_name":"Optimism","level":2,"score":0.5704799890518188},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.496188223361969},{"id":"https://openalex.org/C2107291","wikidata":"https://www.wikidata.org/wiki/Q14886885","display_name":"Mediator","level":2,"score":0.4437098801136017},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.4265119433403015},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.421779990196228},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4176010489463806},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.38210004568099976},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33443784713745117},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25693196058273315},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.18064498901367188},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.14770755171775818},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D001071","descriptor_name":"Appointments and Schedules","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D001071","descriptor_name":"Appointments and Schedules","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D001071","descriptor_name":"Appointments and Schedules","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D004059","descriptor_name":"Diffusion of Innovation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D004059","descriptor_name":"Diffusion of Innovation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D004059","descriptor_name":"Diffusion of Innovation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D008491","descriptor_name":"Medical Informatics Applications","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D008491","descriptor_name":"Medical Informatics Applications","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D008491","descriptor_name":"Medical Informatics Applications","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D010358","descriptor_name":"Patient Participation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D010358","descriptor_name":"Patient Participation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D010358","descriptor_name":"Patient Participation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D010817","descriptor_name":"Physician-Patient Relations","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D010817","descriptor_name":"Physician-Patient Relations","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D010817","descriptor_name":"Physician-Patient Relations","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D011795","descriptor_name":"Surveys and Questionnaires","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D033182","descriptor_name":"Intention","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D033182","descriptor_name":"Intention","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D033182","descriptor_name":"Intention","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":2,"locations":[{"id":"doi:10.1007/s10916-014-0076-3","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10916-014-0076-3","pdf_url":null,"source":{"id":"https://openalex.org/S37151855","display_name":"Journal of Medical Systems","issn_l":"0148-5598","issn":["0148-5598","1573-689X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Medical Systems","raw_type":"journal-article"},{"id":"pmid:25007955","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/25007955","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of medical systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":64,"referenced_works":["https://openalex.org/W62824994","https://openalex.org/W1484524951","https://openalex.org/W1487595243","https://openalex.org/W1572253258","https://openalex.org/W1574235309","https://openalex.org/W1708344693","https://openalex.org/W1963804871","https://openalex.org/W1968098930","https://openalex.org/W1968743566","https://openalex.org/W1971383864","https://openalex.org/W1971673632","https://openalex.org/W1976876708","https://openalex.org/W1979073566","https://openalex.org/W1985886452","https://openalex.org/W1987258130","https://openalex.org/W1990340317","https://openalex.org/W1990390591","https://openalex.org/W1999604770","https://openalex.org/W2005909329","https://openalex.org/W2006230623","https://openalex.org/W2006741277","https://openalex.org/W2008717889","https://openalex.org/W2009157165","https://openalex.org/W2015580492","https://openalex.org/W2028184439","https://openalex.org/W2029414885","https://openalex.org/W2032544132","https://openalex.org/W2038961959","https://openalex.org/W2039421229","https://openalex.org/W2040467573","https://openalex.org/W2044181659","https://openalex.org/W2045547352","https://openalex.org/W2051932288","https://openalex.org/W2054140457","https://openalex.org/W2054361722","https://openalex.org/W2054920172","https://openalex.org/W2055570665","https://openalex.org/W2055851468","https://openalex.org/W2056201550","https://openalex.org/W2060855982","https://openalex.org/W2068581935","https://openalex.org/W2075038833","https://openalex.org/W2076915346","https://openalex.org/W2083114631","https://openalex.org/W2087112363","https://openalex.org/W2088128225","https://openalex.org/W2089671328","https://openalex.org/W2090266480","https://openalex.org/W2093761106","https://openalex.org/W2096769597","https://openalex.org/W2098440369","https://openalex.org/W2102104266","https://openalex.org/W2103015947","https://openalex.org/W2105512501","https://openalex.org/W2110506823","https://openalex.org/W2114050813","https://openalex.org/W2120115642","https://openalex.org/W2120852766","https://openalex.org/W2123328160","https://openalex.org/W2129748849","https://openalex.org/W2137467455","https://openalex.org/W2159674550","https://openalex.org/W3025783328","https://openalex.org/W4241047495"],"related_works":["https://openalex.org/W4251771709","https://openalex.org/W2163870992","https://openalex.org/W2294757943","https://openalex.org/W3173986262","https://openalex.org/W4322744319","https://openalex.org/W1575995895","https://openalex.org/W2386329319","https://openalex.org/W4200403077","https://openalex.org/W2770780982","https://openalex.org/W2041046665"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":6},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":10},{"year":2019,"cited_by_count":9},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":8},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":1}],"updated_date":"2026-03-27T14:29:43.386196","created_date":"2025-10-10T00:00:00"}