{"id":"https://openalex.org/W4324145392","doi":"https://doi.org/10.1007/s10799-023-00393-z","title":"Managing changes in the environment of human\u2013robot interaction and welfare services","display_name":"Managing changes in the environment of human\u2013robot interaction and welfare services","publication_year":2023,"publication_date":"2023-03-14","ids":{"openalex":"https://openalex.org/W4324145392","doi":"https://doi.org/10.1007/s10799-023-00393-z","pmid":"https://pubmed.ncbi.nlm.nih.gov/37359991"},"language":"en","primary_location":{"id":"doi:10.1007/s10799-023-00393-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10799-023-00393-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10799-023-00393-z.pdf","source":{"id":"https://openalex.org/S122922407","display_name":"Information Technology and Management","issn_l":"1385-951X","issn":["1385-951X","1573-7667"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology and Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10799-023-00393-z.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033706702","display_name":"Outi Tuisku","orcid":"https://orcid.org/0000-0002-8262-4583"},"institutions":[{"id":"https://openalex.org/I150589677","display_name":"Tampere University of Applied Sciences","ror":"https://ror.org/00bwtjf83","country_code":"FI","type":"education","lineage":["https://openalex.org/I150589677"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Outi Tuisku","raw_affiliation_strings":["School of Industrial Engineering, Tampere University of Applied Sciences, Tampere, Finland"],"raw_orcid":"https://orcid.org/0000-0002-8262-4583","affiliations":[{"raw_affiliation_string":"School of Industrial Engineering, Tampere University of Applied Sciences, Tampere, Finland","institution_ids":["https://openalex.org/I150589677"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007963303","display_name":"Satu Parjanen","orcid":"https://orcid.org/0000-0001-6206-274X"},"institutions":[{"id":"https://openalex.org/I63548447","display_name":"Lappeenranta-Lahti University of Technology","ror":"https://ror.org/0208vgz68","country_code":"FI","type":"education","lineage":["https://openalex.org/I63548447"]}],"countries":["FI"],"is_corresponding":true,"raw_author_name":"Satu Parjanen","raw_affiliation_strings":["School of Engineering Science, Lappeenranta-Lahti University of Technology LUT, Lahti, Finland"],"raw_orcid":"https://orcid.org/0000-0001-6206-274X","affiliations":[{"raw_affiliation_string":"School of Engineering Science, Lappeenranta-Lahti University of Technology LUT, Lahti, Finland","institution_ids":["https://openalex.org/I63548447"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5014912248","display_name":"Mirva Hyypi\u00e4","orcid":"https://orcid.org/0000-0002-7076-4837"},"institutions":[{"id":"https://openalex.org/I63548447","display_name":"Lappeenranta-Lahti University of Technology","ror":"https://ror.org/0208vgz68","country_code":"FI","type":"education","lineage":["https://openalex.org/I63548447"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Mirva Hyypi\u00e4","raw_affiliation_strings":["School of Engineering Science, Lappeenranta-Lahti University of Technology LUT, Lahti, Finland"],"raw_orcid":"https://orcid.org/0000-0002-7076-4837","affiliations":[{"raw_affiliation_string":"School of Engineering Science, Lappeenranta-Lahti University of Technology LUT, Lahti, Finland","institution_ids":["https://openalex.org/I63548447"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048776652","display_name":"Satu Pekkarinen","orcid":"https://orcid.org/0000-0003-0555-5884"},"institutions":[{"id":"https://openalex.org/I63548447","display_name":"Lappeenranta-Lahti University of Technology","ror":"https://ror.org/0208vgz68","country_code":"FI","type":"education","lineage":["https://openalex.org/I63548447"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Satu Pekkarinen","raw_affiliation_strings":["School of Engineering Science, Lappeenranta-Lahti University of Technology LUT, Lahti, Finland"],"raw_orcid":"https://orcid.org/0000-0003-0555-5884","affiliations":[{"raw_affiliation_string":"School of Engineering Science, Lappeenranta-Lahti University of Technology LUT, Lahti, Finland","institution_ids":["https://openalex.org/I63548447"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5007963303"],"corresponding_institution_ids":["https://openalex.org/I63548447"],"apc_list":null,"apc_paid":null,"fwci":3.1108,"has_fulltext":true,"cited_by_count":10,"citation_normalized_percentile":{"value":0.9091916,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"25","issue":"1","first_page":"1","last_page":"18"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9858999848365784,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.9858999848365784,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9804999828338623,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.9142000079154968,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/welfare","display_name":"Welfare","score":0.7314598560333252},{"id":"https://openalex.org/keywords/human\u2013robot-interaction","display_name":"Human\u2013robot interaction","score":0.6554641723632812},{"id":"https://openalex.org/keywords/human-welfare","display_name":"Human welfare","score":0.5959649682044983},{"id":"https://openalex.org/keywords/human-services","display_name":"Human services","score":0.5248606204986572},{"id":"https://openalex.org/keywords/robot","display_name":"Robot","score":0.5182018876075745},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4983353614807129},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4599250257015228},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4380098879337311},{"id":"https://openalex.org/keywords/human-interaction","display_name":"Human interaction","score":0.42604219913482666},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.20698463916778564},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.18383818864822388},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.096549391746521},{"id":"https://openalex.org/keywords/market-economy","display_name":"Market economy","score":0.05967637896537781}],"concepts":[{"id":"https://openalex.org/C100243477","wikidata":"https://www.wikidata.org/wiki/Q12002092","display_name":"Welfare","level":2,"score":0.7314598560333252},{"id":"https://openalex.org/C145460709","wikidata":"https://www.wikidata.org/wiki/Q859951","display_name":"Human\u2013robot interaction","level":3,"score":0.6554641723632812},{"id":"https://openalex.org/C2992558563","wikidata":"https://www.wikidata.org/wiki/Q12002092","display_name":"Human welfare","level":3,"score":0.5959649682044983},{"id":"https://openalex.org/C181907467","wikidata":"https://www.wikidata.org/wiki/Q17027869","display_name":"Human services","level":2,"score":0.5248606204986572},{"id":"https://openalex.org/C90509273","wikidata":"https://www.wikidata.org/wiki/Q11012","display_name":"Robot","level":2,"score":0.5182018876075745},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4983353614807129},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4599250257015228},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4380098879337311},{"id":"https://openalex.org/C2987082051","wikidata":"https://www.wikidata.org/wiki/Q223642","display_name":"Human interaction","level":2,"score":0.42604219913482666},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.20698463916778564},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.18383818864822388},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.096549391746521},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.05967637896537781}],"mesh":[],"locations_count":5,"locations":[{"id":"doi:10.1007/s10799-023-00393-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10799-023-00393-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10799-023-00393-z.pdf","source":{"id":"https://openalex.org/S122922407","display_name":"Information Technology and Management","issn_l":"1385-951X","issn":["1385-951X","1573-7667"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology and Management","raw_type":"journal-article"},{"id":"pmid:37359991","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/37359991","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information technology & management","raw_type":null},{"id":"pmh:oai:pubmedcentral.nih.gov:10010949","is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/10010949","pdf_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC10010949/pdf/10799_2023_Article_393.pdf","source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Inf Technol Manag","raw_type":"Text"},{"id":"pmh:oai:www.theseus.fi:10024/809697","is_oa":true,"landing_page_url":"http://www.theseus.fi/handle/10024/809697","pdf_url":"http://www.theseus.fi/bitstream/10024/809697/1/Managing_changes_in_the_environment_of_human_robot_interaction_and_welfare_services.pdf","source":{"id":"https://openalex.org/S4306400928","display_name":"Theseus (Ammattikorkeakoulujen)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"80249","raw_type":"publication"},{"id":"pmh:oai:RePEc:spr:infotm:v:25:y:2024:i:1:d:10.1007_s10799-023-00393-z","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10799-023-00393-z","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.1007/s10799-023-00393-z","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10799-023-00393-z","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10799-023-00393-z.pdf","source":{"id":"https://openalex.org/S122922407","display_name":"Information Technology and Management","issn_l":"1385-951X","issn":["1385-951X","1573-7667"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology and Management","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions","score":0.7799999713897705}],"awards":[{"id":"https://openalex.org/G1612675485","display_name":null,"funder_award_id":"314180","funder_id":"https://openalex.org/F4320321108","funder_display_name":"Academy of Finland"},{"id":"https://openalex.org/G3493539270","display_name":null,"funder_award_id":"292980","funder_id":"https://openalex.org/F4320335354","funder_display_name":"Strategic Research Council"},{"id":"https://openalex.org/G4916470935","display_name":null,"funder_award_id":"314180","funder_id":"https://openalex.org/F4320335354","funder_display_name":"Strategic Research Council"},{"id":"https://openalex.org/G6185644030","display_name":null,"funder_award_id":"292980","funder_id":"https://openalex.org/F4320321108","funder_display_name":"Academy of Finland"}],"funders":[{"id":"https://openalex.org/F4320321108","display_name":"Academy of Finland","ror":"https://ror.org/05k73zm37"},{"id":"https://openalex.org/F4320322369","display_name":"Lappeenranta University of Technology","ror":"https://ror.org/0208vgz68"},{"id":"https://openalex.org/F4320335354","display_name":"Strategic Research Council","ror":null}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4324145392.pdf"},"referenced_works_count":62,"referenced_works":["https://openalex.org/W350204208","https://openalex.org/W1967918950","https://openalex.org/W1979307718","https://openalex.org/W1984810740","https://openalex.org/W1987198869","https://openalex.org/W1992367984","https://openalex.org/W2010242301","https://openalex.org/W2016387931","https://openalex.org/W2029414378","https://openalex.org/W2032160998","https://openalex.org/W2044507746","https://openalex.org/W2069600667","https://openalex.org/W2073200855","https://openalex.org/W2076869047","https://openalex.org/W2078690600","https://openalex.org/W2078723282","https://openalex.org/W2078844124","https://openalex.org/W2087163902","https://openalex.org/W2094615217","https://openalex.org/W2099330597","https://openalex.org/W2106175837","https://openalex.org/W2119162261","https://openalex.org/W2135879622","https://openalex.org/W2143734802","https://openalex.org/W2152459970","https://openalex.org/W2167085108","https://openalex.org/W2169929648","https://openalex.org/W2205776380","https://openalex.org/W2214010879","https://openalex.org/W2284537722","https://openalex.org/W2293894740","https://openalex.org/W2523654179","https://openalex.org/W2531620122","https://openalex.org/W2594575328","https://openalex.org/W2618667106","https://openalex.org/W2883835454","https://openalex.org/W2891472172","https://openalex.org/W2898124206","https://openalex.org/W2903990782","https://openalex.org/W2924447051","https://openalex.org/W2948264226","https://openalex.org/W2950476778","https://openalex.org/W2956595323","https://openalex.org/W2968983424","https://openalex.org/W2971151245","https://openalex.org/W2984754495","https://openalex.org/W2989769379","https://openalex.org/W2990533002","https://openalex.org/W2992487040","https://openalex.org/W2997450877","https://openalex.org/W3002085533","https://openalex.org/W3033826177","https://openalex.org/W3035517138","https://openalex.org/W3106702939","https://openalex.org/W3122245868","https://openalex.org/W3205659620","https://openalex.org/W3206793843","https://openalex.org/W4200240663","https://openalex.org/W4205266736","https://openalex.org/W4211142466","https://openalex.org/W4240963959","https://openalex.org/W4246121750"],"related_works":["https://openalex.org/W2516342048","https://openalex.org/W2504210096","https://openalex.org/W2978569174","https://openalex.org/W2994205241","https://openalex.org/W2578257410","https://openalex.org/W1497899746","https://openalex.org/W2001725360","https://openalex.org/W2909783363","https://openalex.org/W1795137984","https://openalex.org/W123531284"],"abstract_inverted_index":{"The":[0,19,52,113,158],"purpose":[1,20],"of":[2,88,121,126,139,150,166,210],"this":[3],"study":[4,179],"was":[5,21,50,54],"to":[6,23,39,56,82,196,206,216,228],"investigate":[7],"decision-makers'":[8],"views":[9],"on":[10,146],"changes":[11,36],"that":[12,92,106,161,181],"robotics":[13],"will":[14],"create":[15,218],"in":[16,31,97,168,190,199],"welfare":[17,169,201],"services.":[18],"also":[22],"discover":[24],"what":[25],"the":[26,83,89,107,119,124,136,140,147,151,192,200,208,211,214,230],"opportunities":[27],"and":[28,37,76,101,123,164,175,221,223],"challenges":[29,117],"are":[30,131],"human-robot":[32],"interaction":[33,122],"during":[34],"these":[35,41],"how":[38],"manage":[40,197],"changes.":[42,193],"As":[43],"a":[44,172,225],"research":[45],"method,":[46],"an":[47],"online":[48],"survey":[49,53],"used.":[51],"sent":[55],"Finnish":[57],"decision-makers":[58],"(N":[59],"=":[60,70,74,79],"184).":[61],"They":[62],"were":[63,118,143,155],"divided":[64],"into":[65],"three":[66],"groups:":[67],"Techno-positive":[68],"(n":[69,73,78],"66),":[71],"Techno-neutral":[72],"47),":[75],"Techno-critical":[77],"71).":[80],"According":[81],"results,":[84],"more":[85,102],"than":[86,103],"80%":[87],"respondents":[90],"saw":[91,105],"robots":[93,108,167],"can":[94,109],"offer":[95],"support":[96],"existing":[98,111],"work":[99],"tasks,":[100],"70%":[104],"do":[110],"tasks.":[112],"most":[114],"often":[115],"mentioned":[116],"reduction":[120,125],"human":[127],"touch.":[128],"Further,":[129],"there":[130],"various":[132],"knowledge":[133,141],"needs":[134,142],"among":[135],"respondents.":[137],"Most":[138],"not":[144],"based":[145],"technical":[148],"use":[149,163],"robots;":[152],"rather,":[153],"they":[154],"quite":[156],"scattered.":[157],"results":[159],"suggest":[160],"successful":[162],"implementation":[165],"services":[170,202],"require":[171],"comprehensive":[173],"plan":[174],"change":[176,187,198,229],"agents.":[177],"This":[178],"suggests":[180],"techno-positive":[182],"people":[183],"could":[184],"act":[185],"as":[186],"agents,":[188],"assisting":[189],"implementing":[191],"In":[194],"addition,":[195],"it":[203],"is":[204],"essential":[205],"improve":[207],"quality":[209],"information,":[212],"solve":[213],"resistance":[215],"change,":[217],"organizational":[219],"awareness,":[220],"understanding,":[222],"establish":[224],"psychological":[226],"commitment":[227],"processes.":[231]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":2}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}