{"id":"https://openalex.org/W1967722501","doi":"https://doi.org/10.1007/s10799-005-5881-4","title":"The Impact of Technology on Relationships within Organizations","display_name":"The Impact of Technology on Relationships within Organizations","publication_year":2005,"publication_date":"2005-04-01","ids":{"openalex":"https://openalex.org/W1967722501","doi":"https://doi.org/10.1007/s10799-005-5881-4","mag":"1967722501"},"language":"en","primary_location":{"id":"doi:10.1007/s10799-005-5881-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10799-005-5881-4","pdf_url":null,"source":{"id":"https://openalex.org/S122922407","display_name":"Information Technology and Management","issn_l":"1385-951X","issn":["1385-951X","1573-7667"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology and Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021706408","display_name":"Bonnie Rubenstein Montano","orcid":null},"institutions":[{"id":"https://openalex.org/I184565670","display_name":"Georgetown University","ror":"https://ror.org/05vzafd60","country_code":"US","type":"education","lineage":["https://openalex.org/I184565670"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Bonnie Rubenstein Montano","raw_affiliation_strings":["McDonough School of Business, Georgetown University, 37th & O Sts., NW Washington, DC, 20057","McDonough School of Business, Georgetown University, NW Washington 20057"],"affiliations":[{"raw_affiliation_string":"McDonough School of Business, Georgetown University, 37th & O Sts., NW Washington, DC, 20057","institution_ids":["https://openalex.org/I184565670"]},{"raw_affiliation_string":"McDonough School of Business, Georgetown University, NW Washington 20057","institution_ids":["https://openalex.org/I184565670"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040848647","display_name":"Robin L. Dillon","orcid":"https://orcid.org/0000-0003-4738-7807"},"institutions":[{"id":"https://openalex.org/I184565670","display_name":"Georgetown University","ror":"https://ror.org/05vzafd60","country_code":"US","type":"education","lineage":["https://openalex.org/I184565670"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Robin Dillon","raw_affiliation_strings":["McDonough School of Business, Georgetown University, 37th & O Sts., NW Washington, DC, 20057","McDonough School of Business, Georgetown University, NW Washington 20057"],"affiliations":[{"raw_affiliation_string":"McDonough School of Business, Georgetown University, 37th & O Sts., NW Washington, DC, 20057","institution_ids":["https://openalex.org/I184565670"]},{"raw_affiliation_string":"McDonough School of Business, Georgetown University, NW Washington 20057","institution_ids":["https://openalex.org/I184565670"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5021706408"],"corresponding_institution_ids":["https://openalex.org/I184565670"],"apc_list":null,"apc_paid":null,"fwci":0.7346,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.76605107,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"6","issue":"2-3","first_page":"227","last_page":"251"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.9955999851226807,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9904000163078308,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/grounded-theory","display_name":"Grounded theory","score":0.5452471375465393},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5008687973022461},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.47925591468811035},{"id":"https://openalex.org/keywords/organizational-theory","display_name":"Organizational theory","score":0.415914386510849},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.36489713191986084},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.27064961194992065},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.2680586576461792},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.18913128972053528},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.10965162515640259},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.09143388271331787},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.07905158400535583}],"concepts":[{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.5452471375465393},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5008687973022461},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.47925591468811035},{"id":"https://openalex.org/C78909007","wikidata":"https://www.wikidata.org/wiki/Q149584","display_name":"Organizational theory","level":2,"score":0.415914386510849},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36489713191986084},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.27064961194992065},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2680586576461792},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.18913128972053528},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10965162515640259},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.09143388271331787},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.07905158400535583},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10799-005-5881-4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10799-005-5881-4","pdf_url":null,"source":{"id":"https://openalex.org/S122922407","display_name":"Information Technology and Management","issn_l":"1385-951X","issn":["1385-951X","1573-7667"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Technology and Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.46000000834465027}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":46,"referenced_works":["https://openalex.org/W175167418","https://openalex.org/W372190342","https://openalex.org/W644361635","https://openalex.org/W1542062290","https://openalex.org/W1598226182","https://openalex.org/W1602519790","https://openalex.org/W1658908529","https://openalex.org/W1791587663","https://openalex.org/W1993040486","https://openalex.org/W1994323678","https://openalex.org/W2003924409","https://openalex.org/W2016388455","https://openalex.org/W2021387376","https://openalex.org/W2025257808","https://openalex.org/W2046601115","https://openalex.org/W2066951778","https://openalex.org/W2072288680","https://openalex.org/W2085081981","https://openalex.org/W2091877193","https://openalex.org/W2095258229","https://openalex.org/W2097301120","https://openalex.org/W2110557795","https://openalex.org/W2119748171","https://openalex.org/W2130660952","https://openalex.org/W2132199097","https://openalex.org/W2137240809","https://openalex.org/W2139789471","https://openalex.org/W2140256961","https://openalex.org/W2141951329","https://openalex.org/W2142936763","https://openalex.org/W2146691185","https://openalex.org/W2151169308","https://openalex.org/W2156843631","https://openalex.org/W2157337456","https://openalex.org/W2159893286","https://openalex.org/W2280415603","https://openalex.org/W2329395632","https://openalex.org/W2333291448","https://openalex.org/W3124872368","https://openalex.org/W3127678959","https://openalex.org/W4206071192","https://openalex.org/W4234179064","https://openalex.org/W4243372553","https://openalex.org/W4298554581","https://openalex.org/W4301006247","https://openalex.org/W4388152197"],"related_works":["https://openalex.org/W1546533203","https://openalex.org/W2054080977","https://openalex.org/W4361008414","https://openalex.org/W2015439768","https://openalex.org/W2109806719","https://openalex.org/W3040823075","https://openalex.org/W2620765995","https://openalex.org/W1535784397","https://openalex.org/W3140115162","https://openalex.org/W2970776330"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
