{"id":"https://openalex.org/W4366425989","doi":"https://doi.org/10.1007/s10796-023-10393-7","title":"IoT-Based Information System on Cold-Chain Logistics Service Quality (ICCLSQ) Management in Logistics 4.0","display_name":"IoT-Based Information System on Cold-Chain Logistics Service Quality (ICCLSQ) Management in Logistics 4.0","publication_year":2023,"publication_date":"2023-04-19","ids":{"openalex":"https://openalex.org/W4366425989","doi":"https://doi.org/10.1007/s10796-023-10393-7"},"language":"en","primary_location":{"id":"doi:10.1007/s10796-023-10393-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10796-023-10393-7","pdf_url":null,"source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006815488","display_name":"Yuk Ming Tang","orcid":"https://orcid.org/0000-0001-8215-4190"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]},{"id":"https://openalex.org/I6469544","display_name":"City University of Macau","ror":"https://ror.org/04gpd4q15","country_code":"MO","type":"education","lineage":["https://openalex.org/I6469544"]}],"countries":["HK","MO"],"is_corresponding":true,"raw_author_name":"Yuk Ming Tang","raw_affiliation_strings":["Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong, Hong Kong","Faculty of Business, City University of Macau, Macau, China"],"raw_orcid":"https://orcid.org/0000-0001-8215-4190","affiliations":[{"raw_affiliation_string":"Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong, Hong Kong","institution_ids":["https://openalex.org/I14243506"]},{"raw_affiliation_string":"Faculty of Business, City University of Macau, Macau, China","institution_ids":["https://openalex.org/I6469544"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5041023060","display_name":"Ka Yin Chau","orcid":"https://orcid.org/0000-0002-0381-8401"},"institutions":[{"id":"https://openalex.org/I6469544","display_name":"City University of Macau","ror":"https://ror.org/04gpd4q15","country_code":"MO","type":"education","lineage":["https://openalex.org/I6469544"]}],"countries":["MO"],"is_corresponding":false,"raw_author_name":"Ka Yin Chau","raw_affiliation_strings":["Faculty of Business, City University of Macau, Macau, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, City University of Macau, Macau, China","institution_ids":["https://openalex.org/I6469544"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111001372","display_name":"Wei Ting Kuo","orcid":null},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Wei Ting Kuo","raw_affiliation_strings":["Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong, Hong Kong"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong, Hong Kong","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055953231","display_name":"Xiaoxiao Liu","orcid":"https://orcid.org/0000-0002-3533-7450"},"institutions":[{"id":"https://openalex.org/I6469544","display_name":"City University of Macau","ror":"https://ror.org/04gpd4q15","country_code":"MO","type":"education","lineage":["https://openalex.org/I6469544"]}],"countries":["MO"],"is_corresponding":false,"raw_author_name":"Xiao Xiao Liu","raw_affiliation_strings":["Faculty of Business, City University of Macau, Macau, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business, City University of Macau, Macau, China","institution_ids":["https://openalex.org/I6469544"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5006815488"],"corresponding_institution_ids":["https://openalex.org/I14243506","https://openalex.org/I6469544"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":7.9691,"has_fulltext":false,"cited_by_count":37,"citation_normalized_percentile":{"value":0.97177955,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"26","issue":"2","first_page":"689","last_page":"708"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9869999885559082,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9869999885559082,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9865000247955322,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12486","display_name":"Food Supply Chain Traceability","score":0.9649999737739563,"subfield":{"id":"https://openalex.org/subfields/1106","display_name":"Food Science"},"field":{"id":"https://openalex.org/fields/11","display_name":"Agricultural and Biological Sciences"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cold-chain","display_name":"Cold chain","score":0.7262595891952515},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5727598667144775},{"id":"https://openalex.org/keywords/integrated-logistics-support","display_name":"Integrated logistics support","score":0.5242360234260559},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5134745240211487},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5072360038757324},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4821600317955017},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.45499497652053833},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4326024055480957},{"id":"https://openalex.org/keywords/supply-chain-management","display_name":"Supply chain management","score":0.4245613217353821},{"id":"https://openalex.org/keywords/information-quality","display_name":"Information quality","score":0.4200126528739929},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.41712403297424316},{"id":"https://openalex.org/keywords/reverse-logistics","display_name":"Reverse logistics","score":0.41575223207473755},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4154629111289978},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.4067685604095459},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3951278030872345},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.33124840259552},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3265931010246277},{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.21320563554763794}],"concepts":[{"id":"https://openalex.org/C2780114722","wikidata":"https://www.wikidata.org/wiki/Q592197","display_name":"Cold chain","level":2,"score":0.7262595891952515},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5727598667144775},{"id":"https://openalex.org/C45296417","wikidata":"https://www.wikidata.org/wiki/Q1063793","display_name":"Integrated logistics support","level":2,"score":0.5242360234260559},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5134745240211487},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5072360038757324},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4821600317955017},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.45499497652053833},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4326024055480957},{"id":"https://openalex.org/C44104985","wikidata":"https://www.wikidata.org/wiki/Q492886","display_name":"Supply chain management","level":3,"score":0.4245613217353821},{"id":"https://openalex.org/C45983554","wikidata":"https://www.wikidata.org/wiki/Q3412851","display_name":"Information quality","level":3,"score":0.4200126528739929},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.41712403297424316},{"id":"https://openalex.org/C2777382958","wikidata":"https://www.wikidata.org/wiki/Q1345498","display_name":"Reverse logistics","level":3,"score":0.41575223207473755},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4154629111289978},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.4067685604095459},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3951278030872345},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33124840259552},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3265931010246277},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.21320563554763794},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C31903555","wikidata":"https://www.wikidata.org/wiki/Q1637030","display_name":"Food science","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10796-023-10393-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10796-023-10393-7","pdf_url":null,"source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infosf:v:26:y:2024:i:2:d:10.1007_s10796-023-10393-7","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10796-023-10393-7","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5099999904632568,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":109,"referenced_works":["https://openalex.org/W1508451415","https://openalex.org/W1601576540","https://openalex.org/W1689771227","https://openalex.org/W1963725556","https://openalex.org/W1963997431","https://openalex.org/W1965133000","https://openalex.org/W1973687016","https://openalex.org/W1977533503","https://openalex.org/W1986141484","https://openalex.org/W1991656709","https://openalex.org/W1995926136","https://openalex.org/W1995949104","https://openalex.org/W2004221525","https://openalex.org/W2006089254","https://openalex.org/W2010125613","https://openalex.org/W2012874307","https://openalex.org/W2013807955","https://openalex.org/W2025754362","https://openalex.org/W2029125978","https://openalex.org/W2035039909","https://openalex.org/W2036063909","https://openalex.org/W2038194220","https://openalex.org/W2039002540","https://openalex.org/W2040044995","https://openalex.org/W2040203738","https://openalex.org/W2053421229","https://openalex.org/W2055077282","https://openalex.org/W2057215304","https://openalex.org/W2058967289","https://openalex.org/W2069728425","https://openalex.org/W2073145055","https://openalex.org/W2073968262","https://openalex.org/W2075775001","https://openalex.org/W2080612695","https://openalex.org/W2085684680","https://openalex.org/W2090488801","https://openalex.org/W2091581658","https://openalex.org/W2094013842","https://openalex.org/W2111032036","https://openalex.org/W2118101410","https://openalex.org/W2118769530","https://openalex.org/W2132218683","https://openalex.org/W2134345109","https://openalex.org/W2135904916","https://openalex.org/W2138164583","https://openalex.org/W2146288845","https://openalex.org/W2149941633","https://openalex.org/W2150584408","https://openalex.org/W2151694441","https://openalex.org/W2171430693","https://openalex.org/W2209184804","https://openalex.org/W2253759071","https://openalex.org/W2321099034","https://openalex.org/W2335602870","https://openalex.org/W2535094250","https://openalex.org/W2537261251","https://openalex.org/W2554377924","https://openalex.org/W2561711504","https://openalex.org/W2596202382","https://openalex.org/W2605871390","https://openalex.org/W2610364671","https://openalex.org/W2618974155","https://openalex.org/W2727595489","https://openalex.org/W2764230782","https://openalex.org/W2770693917","https://openalex.org/W2771050975","https://openalex.org/W2779074673","https://openalex.org/W2791420882","https://openalex.org/W2807588412","https://openalex.org/W2809603637","https://openalex.org/W2864070229","https://openalex.org/W2883547460","https://openalex.org/W2886960780","https://openalex.org/W2891356010","https://openalex.org/W2896500320","https://openalex.org/W2910608897","https://openalex.org/W2941860288","https://openalex.org/W2947742536","https://openalex.org/W2954522790","https://openalex.org/W2972426364","https://openalex.org/W2974523463","https://openalex.org/W2981832785","https://openalex.org/W2997505636","https://openalex.org/W2998968858","https://openalex.org/W3009379406","https://openalex.org/W3011710676","https://openalex.org/W3039259229","https://openalex.org/W3046517298","https://openalex.org/W3093140978","https://openalex.org/W3109160454","https://openalex.org/W3109854111","https://openalex.org/W3130796965","https://openalex.org/W3134197594","https://openalex.org/W3156031228","https://openalex.org/W3156875088","https://openalex.org/W3182753313","https://openalex.org/W3192464550","https://openalex.org/W3208100126","https://openalex.org/W4214621146","https://openalex.org/W4231671316","https://openalex.org/W4244465584","https://openalex.org/W4247086934","https://openalex.org/W4256123490","https://openalex.org/W4282823140","https://openalex.org/W4292295191","https://openalex.org/W4293236812","https://openalex.org/W4298001587","https://openalex.org/W6743681256","https://openalex.org/W7058228049"],"related_works":["https://openalex.org/W2373268138","https://openalex.org/W2011479899","https://openalex.org/W2146027328","https://openalex.org/W3171644123","https://openalex.org/W2121234961","https://openalex.org/W1986476962","https://openalex.org/W2002579763","https://openalex.org/W2037658697","https://openalex.org/W2392333989","https://openalex.org/W2030492690"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":13},{"year":2023,"cited_by_count":3}],"updated_date":"2026-05-14T08:36:36.166977","created_date":"2025-10-10T00:00:00"}