{"id":"https://openalex.org/W4214825447","doi":"https://doi.org/10.1007/s10796-022-10257-6","title":"Social Media Sustainability Communication: An Analysis of Firm Behaviour and Stakeholder Responses","display_name":"Social Media Sustainability Communication: An Analysis of Firm Behaviour and Stakeholder Responses","publication_year":2022,"publication_date":"2022-03-02","ids":{"openalex":"https://openalex.org/W4214825447","doi":"https://doi.org/10.1007/s10796-022-10257-6"},"language":"en","primary_location":{"id":"doi:10.1007/s10796-022-10257-6","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10796-022-10257-6","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10796-022-10257-6.pdf","source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10796-022-10257-6.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074348289","display_name":"Ashish Kumar Jha","orcid":"https://orcid.org/0000-0002-5450-9983"},"institutions":[{"id":"https://openalex.org/I205274468","display_name":"Trinity College Dublin","ror":"https://ror.org/02tyrky19","country_code":"IE","type":"education","lineage":["https://openalex.org/I205274468"]}],"countries":["IE"],"is_corresponding":true,"raw_author_name":"Ashish Kumar Jha","raw_affiliation_strings":["Trinity College Dublin, Dublin, Ireland"],"affiliations":[{"raw_affiliation_string":"Trinity College Dublin, Dublin, Ireland","institution_ids":["https://openalex.org/I205274468"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5081577569","display_name":"Nishant Kumar Verma","orcid":"https://orcid.org/0000-0003-2980-737X"},"institutions":[{"id":"https://openalex.org/I44430492","display_name":"Indian Institute of Management Bangalore","ror":"https://ror.org/02xxpjq61","country_code":"IN","type":"education","lineage":["https://openalex.org/I44430492"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Nishant Kumar Verma","raw_affiliation_strings":["Indian Institute of Management Bangalore, Bengaluru, India"],"affiliations":[{"raw_affiliation_string":"Indian Institute of Management Bangalore, Bengaluru, India","institution_ids":["https://openalex.org/I44430492"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5074348289"],"corresponding_institution_ids":["https://openalex.org/I205274468"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":{"value":2290,"currency":"EUR","value_usd":2890},"fwci":5.5375,"has_fulltext":true,"cited_by_count":41,"citation_normalized_percentile":{"value":0.95448686,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":97,"max":100},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10115","display_name":"Corporate Social Responsibility Reporting","score":0.9821000099182129,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sustainability","display_name":"Sustainability","score":0.8270012736320496},{"id":"https://openalex.org/keywords/rigour","display_name":"Rigour","score":0.7622753381729126},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.693224310874939},{"id":"https://openalex.org/keywords/social-sustainability","display_name":"Social sustainability","score":0.5904621481895447},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.5794808268547058},{"id":"https://openalex.org/keywords/stakeholder","display_name":"Stakeholder","score":0.5634096264839172},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5613007545471191},{"id":"https://openalex.org/keywords/sustainability-organizations","display_name":"Sustainability organizations","score":0.5594714879989624},{"id":"https://openalex.org/keywords/extant-taxon","display_name":"Extant taxon","score":0.504102349281311},{"id":"https://openalex.org/keywords/sustainability-reporting","display_name":"Sustainability reporting","score":0.41048187017440796},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.39247098565101624},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3830186724662781},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3786354660987854},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.12960150837898254},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.10304981470108032}],"concepts":[{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.8270012736320496},{"id":"https://openalex.org/C71008984","wikidata":"https://www.wikidata.org/wiki/Q2890076","display_name":"Rigour","level":2,"score":0.7622753381729126},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.693224310874939},{"id":"https://openalex.org/C52407799","wikidata":"https://www.wikidata.org/wiki/Q594912","display_name":"Social sustainability","level":3,"score":0.5904621481895447},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5794808268547058},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.5634096264839172},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5613007545471191},{"id":"https://openalex.org/C205266134","wikidata":"https://www.wikidata.org/wiki/Q7649559","display_name":"Sustainability organizations","level":3,"score":0.5594714879989624},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.504102349281311},{"id":"https://openalex.org/C2780473208","wikidata":"https://www.wikidata.org/wiki/Q1668727","display_name":"Sustainability reporting","level":3,"score":0.41048187017440796},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.39247098565101624},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3830186724662781},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3786354660987854},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12960150837898254},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10304981470108032},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s10796-022-10257-6","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10796-022-10257-6","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10796-022-10257-6.pdf","source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infosf:v:25:y:2023:i:2:d:10.1007_s10796-022-10257-6","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10796-022-10257-6","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:tara.tcd.ie:2262/100338","is_oa":false,"landing_page_url":"http://hdl.handle.net/2262/100338","pdf_url":null,"source":{"id":"https://openalex.org/S4306400387","display_name":"Trinity's Access to Research Output (TARA) (Trinity College Dublin)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205274468","host_organization_name":"Trinity College Dublin","host_organization_lineage":["https://openalex.org/I205274468"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal Article"}],"best_oa_location":{"id":"doi:10.1007/s10796-022-10257-6","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10796-022-10257-6","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10796-022-10257-6.pdf","source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4214825447.pdf","grobid_xml":"https://content.openalex.org/works/W4214825447.grobid-xml"},"referenced_works_count":78,"referenced_works":["https://openalex.org/W879819589","https://openalex.org/W1482992059","https://openalex.org/W1808506485","https://openalex.org/W1925416780","https://openalex.org/W1973532025","https://openalex.org/W1982947647","https://openalex.org/W1994703838","https://openalex.org/W2013069648","https://openalex.org/W2029888506","https://openalex.org/W2041841454","https://openalex.org/W2068451972","https://openalex.org/W2100862925","https://openalex.org/W2104052944","https://openalex.org/W2111107475","https://openalex.org/W2114934000","https://openalex.org/W2115398268","https://openalex.org/W2115582431","https://openalex.org/W2118845980","https://openalex.org/W2140248891","https://openalex.org/W2212819360","https://openalex.org/W2257774245","https://openalex.org/W2264038944","https://openalex.org/W2281911078","https://openalex.org/W2283968330","https://openalex.org/W2289740479","https://openalex.org/W2291329034","https://openalex.org/W2399902206","https://openalex.org/W2464243336","https://openalex.org/W2511152355","https://openalex.org/W2530624678","https://openalex.org/W2564656402","https://openalex.org/W2588761431","https://openalex.org/W2616872019","https://openalex.org/W2789261579","https://openalex.org/W2796846087","https://openalex.org/W2810047324","https://openalex.org/W2834279830","https://openalex.org/W2889265674","https://openalex.org/W2898939602","https://openalex.org/W2899538023","https://openalex.org/W2911368439","https://openalex.org/W2913626049","https://openalex.org/W2921222323","https://openalex.org/W2934720860","https://openalex.org/W2938983520","https://openalex.org/W2946328060","https://openalex.org/W2951187321","https://openalex.org/W2952451711","https://openalex.org/W2964018453","https://openalex.org/W2981229008","https://openalex.org/W2989878203","https://openalex.org/W2998636167","https://openalex.org/W2999851312","https://openalex.org/W3009436785","https://openalex.org/W3014639636","https://openalex.org/W3015832958","https://openalex.org/W3030486003","https://openalex.org/W3042422514","https://openalex.org/W3042744203","https://openalex.org/W3087191665","https://openalex.org/W3088718580","https://openalex.org/W3097594944","https://openalex.org/W3112136262","https://openalex.org/W3112232102","https://openalex.org/W3121508953","https://openalex.org/W3121571851","https://openalex.org/W3121806563","https://openalex.org/W3124360797","https://openalex.org/W3128674852","https://openalex.org/W3131767724","https://openalex.org/W3134386132","https://openalex.org/W3134570971","https://openalex.org/W3168481646","https://openalex.org/W3201508216","https://openalex.org/W3202667440","https://openalex.org/W3205490758","https://openalex.org/W4234290946","https://openalex.org/W6630102309"],"related_works":["https://openalex.org/W2285647142","https://openalex.org/W1952675503","https://openalex.org/W378297407","https://openalex.org/W4200283398","https://openalex.org/W3174200694","https://openalex.org/W1581182417","https://openalex.org/W2539485248","https://openalex.org/W2998126644","https://openalex.org/W2088541584","https://openalex.org/W4206934641"],"abstract_inverted_index":{"Abstract":[0],"Social":[1],"media":[2,22,33,60,162],"communication,":[3],"and":[4,9,119,152,166,185,189],"its":[5,167],"impact":[6,96,169],"on":[7,112,170,187,193],"individuals":[8],"firms,":[10],"is":[11,73],"becoming":[12],"increasingly":[13,55],"important":[14,56],"in":[15,47,142],"today\u2019s":[16],"age.":[17],"Firms":[18],"are":[19],"utilizing":[20],"social":[21,32,59,139,161,194],"channels":[23],"for":[24,37,61,69,163,178],"communicating":[25],"their":[26,120],"sustainability-related":[27,38,164,191],"initiatives.":[28],"The":[29],"role":[30,57],"of":[31,58,77,97,115],"as":[34,64,66,155,181,183],"a":[35,74,124],"mode":[36],"communication":[39,122,165],"by":[40],"firms":[41,159,180],"has":[42,149],"not":[43],"been":[44],"widely":[45],"analyzed":[46],"the":[48,54,95,143],"extant":[49,138],"information":[50,62,144],"systems":[51,145],"literature.":[52],"Given":[53],"diffusion":[63],"well":[65,182],"increasing":[67],"awareness":[68],"sustainability":[70,99,117],"practices,":[71],"this":[72,80],"critical":[75],"area":[76],"research.":[78],"In":[79],"paper,":[81],"we":[82,132,156],"use":[83],"an":[84,108],"analytic":[85],"model":[86,110],"to":[87,93,137],"theorize,":[88],"coupled":[89],"with":[90],"empirical":[91,109],"analysis":[92],"test":[94],"firms\u2019":[98,116],"practices.":[100],"We":[101],"have":[102],"validated":[103],"our":[104,128],"proposed":[105],"hypotheses":[106],"using":[107],"based":[111],"panel":[113],"data":[114],"performance":[118],"Twitter":[121],"over":[123],"3-year":[125],"period.":[126],"Through":[127],"unique":[129],"mixed-method":[130],"study,":[131],"add":[133],"additional":[134],"methodological":[135],"rigour":[136],"media-based":[140],"research":[141,148,174],"domain.":[146],"Our":[147,173],"significant":[150],"theoretical":[151],"managerial":[153],"significance":[154],"identify":[157],"how":[158],"utilize":[160],"corresponding":[168],"customer":[171],"response.":[172],"provides":[175],"actionable":[176],"insights":[177],"policymakers,":[179],"investors":[184],"consumers":[186],"understanding":[188],"managing":[190],"communications":[192],"media.":[195]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":16},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":4}],"updated_date":"2026-04-10T15:06:20.359241","created_date":"2025-10-10T00:00:00"}