{"id":"https://openalex.org/W2004667937","doi":"https://doi.org/10.1007/s10796-013-9446-5","title":"Customer revisit intention to restaurants: Evidence from online reviews","display_name":"Customer revisit intention to restaurants: Evidence from online reviews","publication_year":2013,"publication_date":"2013-09-26","ids":{"openalex":"https://openalex.org/W2004667937","doi":"https://doi.org/10.1007/s10796-013-9446-5","mag":"2004667937"},"language":"en","primary_location":{"id":"doi:10.1007/s10796-013-9446-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10796-013-9446-5","pdf_url":null,"source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058377213","display_name":"Xiangbin Yan","orcid":"https://orcid.org/0000-0001-7442-1244"},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiangbin Yan","raw_affiliation_strings":["Department of Management Science and Engineering, Harbin Institute of Technology, Harbin, China","Department of Management Science & Engineering, Harbin Institute of Technology, Harbin, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science and Engineering, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]},{"raw_affiliation_string":"Department of Management Science & Engineering, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100378559","display_name":"Jing Wang","orcid":"https://orcid.org/0000-0002-6557-7674"},"institutions":[{"id":"https://openalex.org/I204983213","display_name":"Harbin Institute of Technology","ror":"https://ror.org/01yqg2h08","country_code":"CN","type":"education","lineage":["https://openalex.org/I204983213"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Jing Wang","raw_affiliation_strings":["Department of Management Science and Engineering, Harbin Institute of Technology, Harbin, China","Department of Management Science & Engineering, Harbin Institute of Technology, Harbin, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science and Engineering, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]},{"raw_affiliation_string":"Department of Management Science & Engineering, Harbin Institute of Technology, Harbin, China","institution_ids":["https://openalex.org/I204983213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088908386","display_name":"Michael Chau","orcid":"https://orcid.org/0000-0003-4579-4329"},"institutions":[{"id":"https://openalex.org/I889458895","display_name":"University of Hong Kong","ror":"https://ror.org/02zhqgq86","country_code":"HK","type":"education","lineage":["https://openalex.org/I889458895"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Michael Chau","raw_affiliation_strings":["School of Business, The University of Hong Kong, Hong Kong, China","School of Business,The University of Hong Kong,Hong Kong,China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, The University of Hong Kong, Hong Kong, China","institution_ids":["https://openalex.org/I889458895"]},{"raw_affiliation_string":"School of Business,The University of Hong Kong,Hong Kong,China","institution_ids":["https://openalex.org/I889458895"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5100378559"],"corresponding_institution_ids":["https://openalex.org/I204983213"],"apc_list":{"value":2890,"currency":"USD","value_usd":2890},"apc_paid":null,"fwci":3.4299,"has_fulltext":false,"cited_by_count":171,"citation_normalized_percentile":{"value":0.92642983,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"17","issue":"3","first_page":"645","last_page":"657"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.7152822017669678},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6205291152000427},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6066550016403198},{"id":"https://openalex.org/keywords/customer-value","display_name":"Customer value","score":0.5376276969909668},{"id":"https://openalex.org/keywords/profit","display_name":"Profit (economics)","score":0.5272302031517029},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5256941318511963},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.48104289174079895},{"id":"https://openalex.org/keywords/dimension","display_name":"Dimension (graph theory)","score":0.47630488872528076},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.47112035751342773},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4332287013530731},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4280010759830475},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.1863231062889099},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.10578233003616333}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7152822017669678},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6205291152000427},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6066550016403198},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.5376276969909668},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.5272302031517029},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5256941318511963},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.48104289174079895},{"id":"https://openalex.org/C33676613","wikidata":"https://www.wikidata.org/wiki/Q13415176","display_name":"Dimension (graph theory)","level":2,"score":0.47630488872528076},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.47112035751342773},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4332287013530731},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4280010759830475},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1863231062889099},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.10578233003616333},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s10796-013-9446-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10796-013-9446-5","pdf_url":null,"source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infosf:v:17:y:2015:i:3:d:10.1007_s10796-013-9446-5","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10796-013-9446-5","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:hub.hku.hk:10722/212053","is_oa":false,"landing_page_url":"http://hdl.handle.net/10722/212053","pdf_url":null,"source":{"id":"https://openalex.org/S4377196271","display_name":"The HKU Scholars Hub (University of Hong Kong)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I889458895","host_organization_name":"University of Hong Kong","host_organization_lineage":["https://openalex.org/I889458895"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4300000071525574,"id":"https://metadata.un.org/sdg/12","display_name":"Responsible consumption and production"},{"score":0.41999998688697815,"id":"https://metadata.un.org/sdg/2","display_name":"Zero hunger"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":50,"referenced_works":["https://openalex.org/W584506254","https://openalex.org/W1219527654","https://openalex.org/W1493506992","https://openalex.org/W1553628281","https://openalex.org/W1554282264","https://openalex.org/W1689771227","https://openalex.org/W1874059070","https://openalex.org/W1963804871","https://openalex.org/W1967310604","https://openalex.org/W1972238926","https://openalex.org/W1978334805","https://openalex.org/W1979285701","https://openalex.org/W1981067402","https://openalex.org/W1985957943","https://openalex.org/W1988618437","https://openalex.org/W1994175447","https://openalex.org/W1994656901","https://openalex.org/W2007356270","https://openalex.org/W2018657152","https://openalex.org/W2019894933","https://openalex.org/W2022720617","https://openalex.org/W2023350458","https://openalex.org/W2026368098","https://openalex.org/W2030714694","https://openalex.org/W2031043958","https://openalex.org/W2036389121","https://openalex.org/W2046008815","https://openalex.org/W2049922571","https://openalex.org/W2067870433","https://openalex.org/W2070054856","https://openalex.org/W2071351034","https://openalex.org/W2081488057","https://openalex.org/W2085858365","https://openalex.org/W2095050257","https://openalex.org/W2096938671","https://openalex.org/W2097978649","https://openalex.org/W2119037484","https://openalex.org/W2124490559","https://openalex.org/W2145109772","https://openalex.org/W2145540044","https://openalex.org/W2159306398","https://openalex.org/W2167256053","https://openalex.org/W2329021484","https://openalex.org/W2367862152","https://openalex.org/W3123035962","https://openalex.org/W3123662551","https://openalex.org/W3124686198","https://openalex.org/W3125672425","https://openalex.org/W3141714916","https://openalex.org/W4249281574"],"related_works":["https://openalex.org/W3029938882","https://openalex.org/W2565660988","https://openalex.org/W4378716112","https://openalex.org/W2927101929","https://openalex.org/W3199658468","https://openalex.org/W2150533732","https://openalex.org/W3013875684","https://openalex.org/W2354159374","https://openalex.org/W2182535154","https://openalex.org/W3153014576"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":10},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":22},{"year":2022,"cited_by_count":18},{"year":2021,"cited_by_count":22},{"year":2020,"cited_by_count":22},{"year":2019,"cited_by_count":20},{"year":2018,"cited_by_count":17},{"year":2017,"cited_by_count":11},{"year":2016,"cited_by_count":7}],"updated_date":"2026-07-26T07:53:14.480251","created_date":"2025-10-10T00:00:00"}
