{"id":"https://openalex.org/W2056816519","doi":"https://doi.org/10.1007/s10796-010-9292-7","title":"Determinants of relationship quality for IS/IT outsourcing success in public sector","display_name":"Determinants of relationship quality for IS/IT outsourcing success in public sector","publication_year":2010,"publication_date":"2010-12-17","ids":{"openalex":"https://openalex.org/W2056816519","doi":"https://doi.org/10.1007/s10796-010-9292-7","mag":"2056816519"},"language":"en","primary_location":{"id":"doi:10.1007/s10796-010-9292-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10796-010-9292-7","pdf_url":null,"source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085549180","display_name":"Bobby Swar","orcid":null},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Bobby Swar","raw_affiliation_strings":["Global Information and Telecommunication Technology Program, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), 291 Daehak-ro, Yuseong-gu, Daejeon, 305-701, South Korea","Global Information and Telecommunication Technology Program, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), Daejeon, South Korea","Global Information and Telecommunication Technology Program, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), Daejeon, South Korea 305-701#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Global Information and Telecommunication Technology Program, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), 291 Daehak-ro, Yuseong-gu, Daejeon, 305-701, South Korea","institution_ids":["https://openalex.org/I157485424"]},{"raw_affiliation_string":"Global Information and Telecommunication Technology Program, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), Daejeon, South Korea","institution_ids":["https://openalex.org/I157485424"]},{"raw_affiliation_string":"Global Information and Telecommunication Technology Program, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), Daejeon, South Korea 305-701#TAB#","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074238106","display_name":"Junghoon Moon","orcid":"https://orcid.org/0000-0001-7682-7854"},"institutions":[{"id":"https://openalex.org/I139264467","display_name":"Seoul National University","ror":"https://ror.org/04h9pn542","country_code":"KR","type":"education","lineage":["https://openalex.org/I139264467"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Junghoon Moon","raw_affiliation_strings":["Program in Regional Information, College of Agriculture and Life Sciences, Seoul National University, San 56-1 Sillim-dong, Seoul, 151-742, South Korea","Program in Regional Information, College of Agriculture and Life Sciences, Seoul National University, Seoul, South Korea","Program in Regional Information, College of Agriculture and Life Sciences, Seoul National University, Seoul, South Korea 151-742#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Program in Regional Information, College of Agriculture and Life Sciences, Seoul National University, San 56-1 Sillim-dong, Seoul, 151-742, South Korea","institution_ids":["https://openalex.org/I139264467"]},{"raw_affiliation_string":"Program in Regional Information, College of Agriculture and Life Sciences, Seoul National University, Seoul, South Korea","institution_ids":["https://openalex.org/I139264467"]},{"raw_affiliation_string":"Program in Regional Information, College of Agriculture and Life Sciences, Seoul National University, Seoul, South Korea 151-742#TAB#","institution_ids":["https://openalex.org/I139264467"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101047751","display_name":"Junyoung Oh","orcid":null},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Junyoung Oh","raw_affiliation_strings":["Department of Management Science, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), 291 Daehak-ro, Yuseong-gu, Daejeon, 305-701, South Korea","Department of Management Science, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), Daejeon, South Korea","Department of Management Science, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), Daejeon, South Korea 305-701#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Management Science, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), 291 Daehak-ro, Yuseong-gu, Daejeon, 305-701, South Korea","institution_ids":["https://openalex.org/I157485424"]},{"raw_affiliation_string":"Department of Management Science, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), Daejeon, South Korea","institution_ids":["https://openalex.org/I157485424"]},{"raw_affiliation_string":"Department of Management Science, School of Innovation, KAIST (Korean Advanced Institute of Science and Technology), Daejeon, South Korea 305-701#TAB#","institution_ids":["https://openalex.org/I157485424"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017936372","display_name":"Cheul Rhee","orcid":"https://orcid.org/0000-0003-2673-7783"},"institutions":[{"id":"https://openalex.org/I57664883","display_name":"Ajou University","ror":"https://ror.org/03tzb2h73","country_code":"KR","type":"education","lineage":["https://openalex.org/I57664883"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Cheul Rhee","raw_affiliation_strings":["School of Business, Ajou University, San 5, Woncheon-Dong, Yeongtong-gu, Suwon, 443-749, South Korea","School of Business, Ajou University, Suwon, South Korea","School of Business, Ajou University, Suwon, South Korea 443-749"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, Ajou University, San 5, Woncheon-Dong, Yeongtong-gu, Suwon, 443-749, South Korea","institution_ids":["https://openalex.org/I57664883"]},{"raw_affiliation_string":"School of Business, Ajou University, Suwon, South Korea","institution_ids":["https://openalex.org/I57664883"]},{"raw_affiliation_string":"School of Business, Ajou University, Suwon, South Korea 443-749","institution_ids":["https://openalex.org/I57664883"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5017936372","https://openalex.org/A5074238106","https://openalex.org/A5085549180","https://openalex.org/A5101047751"],"corresponding_institution_ids":["https://openalex.org/I139264467","https://openalex.org/I157485424","https://openalex.org/I57664883"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":4.2082,"has_fulltext":false,"cited_by_count":78,"citation_normalized_percentile":{"value":0.9356512,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"14","issue":"2","first_page":"457","last_page":"475"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9922999739646912,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.949400007724762,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.9668217897415161},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.7227474451065063},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.6629793047904968},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6612961888313293},{"id":"https://openalex.org/keywords/knowledge-process-outsourcing","display_name":"Knowledge process outsourcing","score":0.5978922247886658},{"id":"https://openalex.org/keywords/private-sector","display_name":"Private sector","score":0.5718669891357422},{"id":"https://openalex.org/keywords/social-exchange-theory","display_name":"Social exchange theory","score":0.4656409025192261},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3317885994911194},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3279944658279419},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.1657494604587555},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.12805986404418945},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.07212322950363159}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.9668217897415161},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.7227474451065063},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.6629793047904968},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6612961888313293},{"id":"https://openalex.org/C108474776","wikidata":"https://www.wikidata.org/wiki/Q2917279","display_name":"Knowledge process outsourcing","level":3,"score":0.5978922247886658},{"id":"https://openalex.org/C121426985","wikidata":"https://www.wikidata.org/wiki/Q591763","display_name":"Private sector","level":2,"score":0.5718669891357422},{"id":"https://openalex.org/C172256602","wikidata":"https://www.wikidata.org/wiki/Q780716","display_name":"Social exchange theory","level":2,"score":0.4656409025192261},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3317885994911194},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3279944658279419},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1657494604587555},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.12805986404418945},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.07212322950363159},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10796-010-9292-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10796-010-9292-7","pdf_url":null,"source":{"id":"https://openalex.org/S181659395","display_name":"Information Systems Frontiers","issn_l":"1387-3326","issn":["1387-3326","1572-9419"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Frontiers","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:infosf:v:14:y:2012:i:2:d:10.1007_s10796-010-9292-7","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10796-010-9292-7","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.4699999988079071,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":102,"referenced_works":["https://openalex.org/W46693769","https://openalex.org/W47324276","https://openalex.org/W48092728","https://openalex.org/W58642354","https://openalex.org/W83525556","https://openalex.org/W146906472","https://openalex.org/W162437354","https://openalex.org/W211553885","https://openalex.org/W647450710","https://openalex.org/W1489265676","https://openalex.org/W1490541530","https://openalex.org/W1497572038","https://openalex.org/W1516798127","https://openalex.org/W1520714623","https://openalex.org/W1528830218","https://openalex.org/W1530538995","https://openalex.org/W1549472903","https://openalex.org/W1552168531","https://openalex.org/W1591027532","https://openalex.org/W1602925710","https://openalex.org/W1603186010","https://openalex.org/W1608836379","https://openalex.org/W1620658135","https://openalex.org/W1654874180","https://openalex.org/W1774460361","https://openalex.org/W1820303884","https://openalex.org/W1966565904","https://openalex.org/W1967781194","https://openalex.org/W1974491633","https://openalex.org/W1975483982","https://openalex.org/W1977666658","https://openalex.org/W1978906194","https://openalex.org/W1982406862","https://openalex.org/W1987258130","https://openalex.org/W1991172337","https://openalex.org/W1991670833","https://openalex.org/W1998977005","https://openalex.org/W1999246958","https://openalex.org/W2003825788","https://openalex.org/W2006980358","https://openalex.org/W2010600091","https://openalex.org/W2011732247","https://openalex.org/W2020764259","https://openalex.org/W2020806902","https://openalex.org/W2023146809","https://openalex.org/W2029164681","https://openalex.org/W2037860644","https://openalex.org/W2038227700","https://openalex.org/W2049822629","https://openalex.org/W2057643324","https://openalex.org/W2060547046","https://openalex.org/W2069796793","https://openalex.org/W2073133360","https://openalex.org/W2082436646","https://openalex.org/W2085123588","https://openalex.org/W2086959194","https://openalex.org/W2088872968","https://openalex.org/W2090364983","https://openalex.org/W2093744647","https://openalex.org/W2095409327","https://openalex.org/W2099096472","https://openalex.org/W2103686707","https://openalex.org/W2105207507","https://openalex.org/W2106096361","https://openalex.org/W2108445035","https://openalex.org/W2112900896","https://openalex.org/W2115981184","https://openalex.org/W2120839367","https://openalex.org/W2123214857","https://openalex.org/W2130660952","https://openalex.org/W2137247419","https://openalex.org/W2138078014","https://openalex.org/W2141949101","https://openalex.org/W2149226380","https://openalex.org/W2150238850","https://openalex.org/W2156071872","https://openalex.org/W2160039315","https://openalex.org/W2160888568","https://openalex.org/W2161082506","https://openalex.org/W2255180371","https://openalex.org/W2313837574","https://openalex.org/W2313992398","https://openalex.org/W2338830456","https://openalex.org/W2401432103","https://openalex.org/W2484876696","https://openalex.org/W2508210425","https://openalex.org/W2616840662","https://openalex.org/W2795375937","https://openalex.org/W3124948563","https://openalex.org/W3125462305","https://openalex.org/W3125936296","https://openalex.org/W4229566590","https://openalex.org/W4237285558","https://openalex.org/W4248240512","https://openalex.org/W4254499267","https://openalex.org/W4255702179","https://openalex.org/W4285719527","https://openalex.org/W4391203320","https://openalex.org/W4396617779","https://openalex.org/W6629253584","https://openalex.org/W6632554369","https://openalex.org/W6846006698"],"related_works":["https://openalex.org/W2051978093","https://openalex.org/W21892006","https://openalex.org/W2375611471","https://openalex.org/W2187029649","https://openalex.org/W1985903762","https://openalex.org/W2291845669","https://openalex.org/W2993942913","https://openalex.org/W16029031","https://openalex.org/W2392217653","https://openalex.org/W2742898661"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2021,"cited_by_count":7},{"year":2020,"cited_by_count":5},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":15},{"year":2014,"cited_by_count":10},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-19T15:47:20.252518","created_date":"2025-10-10T00:00:00"}
