{"id":"https://openalex.org/W3136639068","doi":"https://doi.org/10.1007/s10772-021-09834-y","title":"Are chatbots really useful for human resource management?","display_name":"Are chatbots really useful for human resource management?","publication_year":2021,"publication_date":"2021-03-18","ids":{"openalex":"https://openalex.org/W3136639068","doi":"https://doi.org/10.1007/s10772-021-09834-y","mag":"3136639068"},"language":"en","primary_location":{"id":"doi:10.1007/s10772-021-09834-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10772-021-09834-y","pdf_url":null,"source":{"id":"https://openalex.org/S4650632","display_name":"International Journal of Speech Technology","issn_l":"1381-2416","issn":["1381-2416","1572-8110"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Speech Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101147417","display_name":"Soumi Majumder","orcid":"https://orcid.org/0000-0003-4929-3038"},"institutions":[{"id":"https://openalex.org/I41549804","display_name":"Vidyasagar University","ror":"https://ror.org/027jsza11","country_code":"IN","type":"education","lineage":["https://openalex.org/I41549804"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Soumi Majumder","raw_affiliation_strings":["Department of Business Administration, Vidyasagar University, Midnapore, West Bengal, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Business Administration, Vidyasagar University, Midnapore, West Bengal, India","institution_ids":["https://openalex.org/I41549804"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082117973","display_name":"Atreyee Mondal","orcid":"https://orcid.org/0000-0003-0799-2789"},"institutions":[{"id":"https://openalex.org/I1288043984","display_name":"Techno India University","ror":"https://ror.org/00v1y6t69","country_code":"IN","type":"education","lineage":["https://openalex.org/I1288043984"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Atreyee Mondal","raw_affiliation_strings":["Department of Information Technology, Techno India College of Technology, Kolkata, India"],"raw_orcid":"https://orcid.org/0000-0003-0799-2789","affiliations":[{"raw_affiliation_string":"Department of Information Technology, Techno India College of Technology, Kolkata, India","institution_ids":["https://openalex.org/I1288043984"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5082117973"],"corresponding_institution_ids":["https://openalex.org/I1288043984"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2780},"apc_paid":null,"fwci":9.2356,"has_fulltext":false,"cited_by_count":106,"citation_normalized_percentile":{"value":0.98274596,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"24","issue":"4","first_page":"969","last_page":"977"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9850000143051147,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14064","display_name":"Organizational and Employee Performance","score":0.9793999791145325,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7492727041244507},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.61280757188797},{"id":"https://openalex.org/keywords/human-resource-management-system","display_name":"Human resource management system","score":0.6070047616958618},{"id":"https://openalex.org/keywords/human-resources","display_name":"Human resources","score":0.5469101667404175},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"Human resource management","score":0.5359853506088257},{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"Enterprise resource planning","score":0.5354438424110413},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5093826055526733},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.48862582445144653},{"id":"https://openalex.org/keywords/analytics","display_name":"Analytics","score":0.4299769401550293},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.4140702784061432},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.3315078616142273},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.17187082767486572},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.14574673771858215},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.13169434666633606},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.0951511561870575}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7492727041244507},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.61280757188797},{"id":"https://openalex.org/C176165272","wikidata":"https://www.wikidata.org/wiki/Q2072225","display_name":"Human resource management system","level":3,"score":0.6070047616958618},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.5469101667404175},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.5359853506088257},{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.5354438424110413},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5093826055526733},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.48862582445144653},{"id":"https://openalex.org/C79158427","wikidata":"https://www.wikidata.org/wiki/Q485396","display_name":"Analytics","level":2,"score":0.4299769401550293},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4140702784061432},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3315078616142273},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.17187082767486572},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.14574673771858215},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.13169434666633606},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0951511561870575},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10772-021-09834-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10772-021-09834-y","pdf_url":null,"source":{"id":"https://openalex.org/S4650632","display_name":"International Journal of Speech Technology","issn_l":"1381-2416","issn":["1381-2416","1572-8110"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Speech Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.5299999713897705,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":74,"referenced_works":["https://openalex.org/W189927278","https://openalex.org/W1496253462","https://openalex.org/W1540483997","https://openalex.org/W1663984431","https://openalex.org/W1936883342","https://openalex.org/W1965451561","https://openalex.org/W1968792709","https://openalex.org/W1992235746","https://openalex.org/W2044187899","https://openalex.org/W2047863743","https://openalex.org/W2051821196","https://openalex.org/W2075214837","https://openalex.org/W2123758511","https://openalex.org/W2132477536","https://openalex.org/W2139087511","https://openalex.org/W2167192687","https://openalex.org/W2192020524","https://openalex.org/W2220349149","https://openalex.org/W2281963941","https://openalex.org/W2337558443","https://openalex.org/W2552753549","https://openalex.org/W2593769915","https://openalex.org/W2604864742","https://openalex.org/W2611049140","https://openalex.org/W2736227797","https://openalex.org/W2751124354","https://openalex.org/W2766505384","https://openalex.org/W2772810342","https://openalex.org/W2783365884","https://openalex.org/W2783429352","https://openalex.org/W2786947513","https://openalex.org/W2787787644","https://openalex.org/W2794040022","https://openalex.org/W2800670863","https://openalex.org/W2808216081","https://openalex.org/W2888991933","https://openalex.org/W2890440186","https://openalex.org/W2896059243","https://openalex.org/W2900683264","https://openalex.org/W2902367810","https://openalex.org/W2904051993","https://openalex.org/W2904061788","https://openalex.org/W2907295260","https://openalex.org/W2914084521","https://openalex.org/W2921552543","https://openalex.org/W2922256442","https://openalex.org/W2939476944","https://openalex.org/W2940504832","https://openalex.org/W2944354974","https://openalex.org/W2948303693","https://openalex.org/W2954056749","https://openalex.org/W2954478324","https://openalex.org/W2956039059","https://openalex.org/W2963213832","https://openalex.org/W2964309167","https://openalex.org/W2969689675","https://openalex.org/W2970348061","https://openalex.org/W2971222635","https://openalex.org/W2973273447","https://openalex.org/W2977861455","https://openalex.org/W2998511955","https://openalex.org/W3003476376","https://openalex.org/W3036097324","https://openalex.org/W3037650504","https://openalex.org/W3102888333","https://openalex.org/W3179453966","https://openalex.org/W3200172986","https://openalex.org/W4242035122","https://openalex.org/W4247375448","https://openalex.org/W4254940965","https://openalex.org/W4288079856","https://openalex.org/W6746285233","https://openalex.org/W6755067748","https://openalex.org/W6779244657"],"related_works":["https://openalex.org/W2024194827","https://openalex.org/W4214940174","https://openalex.org/W1514283466","https://openalex.org/W3212716032","https://openalex.org/W2994117130","https://openalex.org/W2285905662","https://openalex.org/W3213272003","https://openalex.org/W2744244477","https://openalex.org/W2176134541","https://openalex.org/W1963779131"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":9},{"year":2025,"cited_by_count":31},{"year":2024,"cited_by_count":26},{"year":2023,"cited_by_count":23},{"year":2022,"cited_by_count":15},{"year":2021,"cited_by_count":2}],"updated_date":"2026-05-14T08:36:36.166977","created_date":"2025-10-10T00:00:00"}
