{"id":"https://openalex.org/W4398140379","doi":"https://doi.org/10.1007/s10660-024-09865-y","title":"The impact of fake online reviews on customer satisfaction: an empirical study on JD.com","display_name":"The impact of fake online reviews on customer satisfaction: an empirical study on JD.com","publication_year":2024,"publication_date":"2024-05-20","ids":{"openalex":"https://openalex.org/W4398140379","doi":"https://doi.org/10.1007/s10660-024-09865-y"},"language":"en","primary_location":{"id":"doi:10.1007/s10660-024-09865-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-024-09865-y","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5098722537","display_name":"Runcheng Xia","orcid":null},"institutions":[{"id":"https://openalex.org/I37796252","display_name":"Beijing University of Technology","ror":"https://ror.org/037b1pp87","country_code":"CN","type":"education","lineage":["https://openalex.org/I37796252"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Runcheng Xia","raw_affiliation_strings":["College of Economics and Management, Beijing University of Technology, Beijing, 100124, PR China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Economics and Management, Beijing University of Technology, Beijing, 100124, PR China","institution_ids":["https://openalex.org/I37796252"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038987215","display_name":"Xuefan Dong","orcid":"https://orcid.org/0000-0002-2318-4805"},"institutions":[{"id":"https://openalex.org/I37796252","display_name":"Beijing University of Technology","ror":"https://ror.org/037b1pp87","country_code":"CN","type":"education","lineage":["https://openalex.org/I37796252"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xuefan Dong","raw_affiliation_strings":["College of Economics and Management, Beijing University of Technology, Beijing, 100124, PR China","Research Base of Beijing Modern Manufacturing Development, Beijing University of Technology, Beijing, 100124, PR China"],"raw_orcid":"https://orcid.org/0000-0002-2318-4805","affiliations":[{"raw_affiliation_string":"College of Economics and Management, Beijing University of Technology, Beijing, 100124, PR China","institution_ids":["https://openalex.org/I37796252"]},{"raw_affiliation_string":"Research Base of Beijing Modern Manufacturing Development, Beijing University of Technology, Beijing, 100124, PR China","institution_ids":["https://openalex.org/I37796252"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109382539","display_name":"Jaeyoung An","orcid":"https://orcid.org/0009-0008-8661-5917"},"institutions":[{"id":"https://openalex.org/I37796252","display_name":"Beijing University of Technology","ror":"https://ror.org/037b1pp87","country_code":"CN","type":"education","lineage":["https://openalex.org/I37796252"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jiajun An","raw_affiliation_strings":["College of Economics and Management, Beijing University of Technology, Beijing, 100124, PR China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Economics and Management, Beijing University of Technology, Beijing, 100124, PR China","institution_ids":["https://openalex.org/I37796252"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101362728","display_name":"Handi Wang","orcid":null},"institutions":[{"id":"https://openalex.org/I37796252","display_name":"Beijing University of Technology","ror":"https://ror.org/037b1pp87","country_code":"CN","type":"education","lineage":["https://openalex.org/I37796252"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Handi Wang","raw_affiliation_strings":["College of Economics and Management, Beijing University of Technology, Beijing, 100124, PR China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Economics and Management, Beijing University of Technology, Beijing, 100124, PR China","institution_ids":["https://openalex.org/I37796252"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5098722537"],"corresponding_institution_ids":["https://openalex.org/I37796252"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":7.9213,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.97275697,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"25","issue":"6","first_page":"4689","last_page":"4716"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11644","display_name":"Spam and Phishing Detection","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.6822913885116577},{"id":"https://openalex.org/keywords/empirical-research","display_name":"Empirical research","score":0.5067372918128967},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4986879825592041},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4041803777217865},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.36820247769355774},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.09651601314544678},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.08947551250457764}],"concepts":[{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6822913885116577},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.5067372918128967},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4986879825592041},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4041803777217865},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.36820247769355774},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.09651601314544678},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08947551250457764}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10660-024-09865-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-024-09865-y","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.4399999976158142,"id":"https://metadata.un.org/sdg/9"}],"awards":[{"id":"https://openalex.org/G2317897213","display_name":null,"funder_award_id":"GJDC-2023-01-66","funder_id":"https://openalex.org/F4320336008","funder_display_name":"National College Students Innovation and Entrepreneurship Training Program"},{"id":"https://openalex.org/G2650981503","display_name":null,"funder_award_id":"72274010","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G5388351832","display_name":null,"funder_award_id":"72174018","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320336008","display_name":"National College Students Innovation and Entrepreneurship Training Program","ror":null}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":67,"referenced_works":["https://openalex.org/W348485163","https://openalex.org/W571989929","https://openalex.org/W893486657","https://openalex.org/W2002725950","https://openalex.org/W2010427130","https://openalex.org/W2055540791","https://openalex.org/W2086289305","https://openalex.org/W2112610607","https://openalex.org/W2145107370","https://openalex.org/W2275869402","https://openalex.org/W2294245600","https://openalex.org/W2417372395","https://openalex.org/W2442686365","https://openalex.org/W2500557386","https://openalex.org/W2520361682","https://openalex.org/W2567653013","https://openalex.org/W2591945600","https://openalex.org/W2763286567","https://openalex.org/W2785376983","https://openalex.org/W2791738894","https://openalex.org/W2791817315","https://openalex.org/W2804078845","https://openalex.org/W2891404605","https://openalex.org/W2898654349","https://openalex.org/W2926061468","https://openalex.org/W2953506917","https://openalex.org/W2954522790","https://openalex.org/W2957220883","https://openalex.org/W2972185492","https://openalex.org/W2980573211","https://openalex.org/W2980740911","https://openalex.org/W3041169705","https://openalex.org/W3092564814","https://openalex.org/W3092791767","https://openalex.org/W3095331236","https://openalex.org/W3099139790","https://openalex.org/W3106640921","https://openalex.org/W3124804010","https://openalex.org/W3141714916","https://openalex.org/W3159675196","https://openalex.org/W3204980230","https://openalex.org/W3211881621","https://openalex.org/W4200465069","https://openalex.org/W4214636493","https://openalex.org/W4214671657","https://openalex.org/W4220764251","https://openalex.org/W4221012559","https://openalex.org/W4224508100","https://openalex.org/W4225009129","https://openalex.org/W4225121251","https://openalex.org/W4230018927","https://openalex.org/W4234081717","https://openalex.org/W4283078748","https://openalex.org/W4283759792","https://openalex.org/W4292458092","https://openalex.org/W4293072910","https://openalex.org/W4293236812","https://openalex.org/W4294219301","https://openalex.org/W4294626447","https://openalex.org/W4294873447","https://openalex.org/W4310074864","https://openalex.org/W4323928864","https://openalex.org/W4328108933","https://openalex.org/W4361225207","https://openalex.org/W4382753272","https://openalex.org/W4382981812","https://openalex.org/W4388129795"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2931662336","https://openalex.org/W2060960921","https://openalex.org/W2580397049","https://openalex.org/W3132716659","https://openalex.org/W1562991075","https://openalex.org/W2187644337","https://openalex.org/W1559174590","https://openalex.org/W2368400642"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":2}],"updated_date":"2026-05-15T08:27:34.491423","created_date":"2025-10-10T00:00:00"}
