{"id":"https://openalex.org/W4394785721","doi":"https://doi.org/10.1007/s10660-024-09842-5","title":"Examining how online store managers\u2019 responses to negative reviews affect potential shoppers","display_name":"Examining how online store managers\u2019 responses to negative reviews affect potential shoppers","publication_year":2024,"publication_date":"2024-04-13","ids":{"openalex":"https://openalex.org/W4394785721","doi":"https://doi.org/10.1007/s10660-024-09842-5"},"language":"en","primary_location":{"id":"doi:10.1007/s10660-024-09842-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-024-09842-5","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103649261","display_name":"Eugene Kim","orcid":null},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Eugene Kim","raw_affiliation_strings":["Graduate School of Information, Yonsei University, Seoul, Republic of Korea"],"affiliations":[{"raw_affiliation_string":"Graduate School of Information, Yonsei University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5016924977","display_name":"Choong C. Lee","orcid":"https://orcid.org/0000-0001-7534-5570"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Choong C. Lee","raw_affiliation_strings":["Graduate School of Information, Yonsei University, Seoul, Republic of Korea"],"affiliations":[{"raw_affiliation_string":"Graduate School of Information, Yonsei University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I193775966"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076505991","display_name":"Jaeyoung An","orcid":"https://orcid.org/0000-0001-9558-4114"},"institutions":[{"id":"https://openalex.org/I193775966","display_name":"Yonsei University","ror":"https://ror.org/01wjejq96","country_code":"KR","type":"education","lineage":["https://openalex.org/I193775966"]}],"countries":["KR"],"is_corresponding":true,"raw_author_name":"Jaeyoung An","raw_affiliation_strings":["Graduate School of Information, Yonsei University, Seoul, Republic of Korea"],"affiliations":[{"raw_affiliation_string":"Graduate School of Information, Yonsei University, Seoul, Republic of Korea","institution_ids":["https://openalex.org/I193775966"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5076505991"],"corresponding_institution_ids":["https://openalex.org/I193775966"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":7.0022,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.96858612,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"24","issue":"2","first_page":"863","last_page":"900"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/affect","display_name":"Affect (linguistics)","score":0.8071688413619995},{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.674039363861084},{"id":"https://openalex.org/keywords/service-recovery","display_name":"Service recovery","score":0.5333098769187927},{"id":"https://openalex.org/keywords/economic-justice","display_name":"Economic Justice","score":0.5324697494506836},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5158916711807251},{"id":"https://openalex.org/keywords/compensation","display_name":"Compensation (psychology)","score":0.5113029479980469},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4747729003429413},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4661045968532562},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4304274320602417},{"id":"https://openalex.org/keywords/equity","display_name":"Equity (law)","score":0.42830580472946167},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3333991765975952},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3136211335659027},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.21624645590782166},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.0752224326133728},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.06525841355323792}],"concepts":[{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.8071688413619995},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.674039363861084},{"id":"https://openalex.org/C2775902765","wikidata":"https://www.wikidata.org/wiki/Q17080186","display_name":"Service recovery","level":4,"score":0.5333098769187927},{"id":"https://openalex.org/C139621336","wikidata":"https://www.wikidata.org/wiki/Q3190382","display_name":"Economic Justice","level":2,"score":0.5324697494506836},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5158916711807251},{"id":"https://openalex.org/C2780023022","wikidata":"https://www.wikidata.org/wiki/Q1338171","display_name":"Compensation (psychology)","level":2,"score":0.5113029479980469},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4747729003429413},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4661045968532562},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4304274320602417},{"id":"https://openalex.org/C199728807","wikidata":"https://www.wikidata.org/wiki/Q2578557","display_name":"Equity (law)","level":2,"score":0.42830580472946167},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3333991765975952},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3136211335659027},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.21624645590782166},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0752224326133728},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.06525841355323792},{"id":"https://openalex.org/C133425853","wikidata":"https://www.wikidata.org/wiki/Q60571","display_name":"Neoclassical economics","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10660-024-09842-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-024-09842-5","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:elcore:v:24:y:2024:i:2:d:10.1007_s10660-024-09842-5","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10660-024-09842-5","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W1563114525","https://openalex.org/W1670011213","https://openalex.org/W1753246547","https://openalex.org/W1986401249","https://openalex.org/W1997460207","https://openalex.org/W1999624853","https://openalex.org/W2005956583","https://openalex.org/W2011462441","https://openalex.org/W2018063455","https://openalex.org/W2036043206","https://openalex.org/W2037188133","https://openalex.org/W2040384293","https://openalex.org/W2040407388","https://openalex.org/W2047390227","https://openalex.org/W2058124215","https://openalex.org/W2065517342","https://openalex.org/W2072998207","https://openalex.org/W2074203542","https://openalex.org/W2087661106","https://openalex.org/W2096320953","https://openalex.org/W2106580019","https://openalex.org/W2121441690","https://openalex.org/W2128383499","https://openalex.org/W2131821896","https://openalex.org/W2139783857","https://openalex.org/W2151694441","https://openalex.org/W2220869226","https://openalex.org/W2278526461","https://openalex.org/W2304011664","https://openalex.org/W2337086299","https://openalex.org/W2475764215","https://openalex.org/W2513205909","https://openalex.org/W2775594118","https://openalex.org/W2900130551","https://openalex.org/W2921935777","https://openalex.org/W2967629603","https://openalex.org/W2970515480","https://openalex.org/W2980189702","https://openalex.org/W2986448021","https://openalex.org/W2999333763","https://openalex.org/W3006177916","https://openalex.org/W3009907351","https://openalex.org/W3033823300","https://openalex.org/W3037043502","https://openalex.org/W3125189097","https://openalex.org/W3141714916","https://openalex.org/W3144965205","https://openalex.org/W3175031861","https://openalex.org/W3201660620","https://openalex.org/W3202505506","https://openalex.org/W3206948657","https://openalex.org/W3216600897","https://openalex.org/W4220797448","https://openalex.org/W4229742094","https://openalex.org/W4231536446","https://openalex.org/W4255659084","https://openalex.org/W4281634305","https://openalex.org/W4285154849","https://openalex.org/W4289782001","https://openalex.org/W4296260721","https://openalex.org/W4312192455","https://openalex.org/W4383337299","https://openalex.org/W4387878220"],"related_works":["https://openalex.org/W808118773","https://openalex.org/W2351217280","https://openalex.org/W2086836292","https://openalex.org/W3162909498","https://openalex.org/W2354083748","https://openalex.org/W2357949222","https://openalex.org/W2338005294","https://openalex.org/W2104192539","https://openalex.org/W2954733677","https://openalex.org/W1995999355"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":7},{"year":2024,"cited_by_count":3}],"updated_date":"2026-01-22T23:29:09.771500","created_date":"2025-10-10T00:00:00"}