{"id":"https://openalex.org/W4390707421","doi":"https://doi.org/10.1007/s10660-023-09773-7","title":"Developing a comprehensive service quality model for online to offline e-commerce platforms using a hybrid model","display_name":"Developing a comprehensive service quality model for online to offline e-commerce platforms using a hybrid model","publication_year":2024,"publication_date":"2024-01-10","ids":{"openalex":"https://openalex.org/W4390707421","doi":"https://doi.org/10.1007/s10660-023-09773-7"},"language":"en","primary_location":{"id":"doi:10.1007/s10660-023-09773-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-023-09773-7","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042910278","display_name":"Qigan Shao","orcid":"https://orcid.org/0000-0002-8832-5883"},"institutions":[{"id":"https://openalex.org/I75867142","display_name":"Xiamen University of Technology","ror":"https://ror.org/01285e189","country_code":"CN","type":"education","lineage":["https://openalex.org/I75867142"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"QiGan Shao","raw_affiliation_strings":["School of Economics and Management, Xiamen University of Technology, Xiamen, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Xiamen University of Technology, Xiamen, China","institution_ids":["https://openalex.org/I75867142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5113092132","display_name":"James J. H. Liou","orcid":null},"institutions":[{"id":"https://openalex.org/I118292597","display_name":"National Taipei University of Technology","ror":"https://ror.org/00cn92c09","country_code":"TW","type":"education","lineage":["https://openalex.org/I118292597"]}],"countries":["TW"],"is_corresponding":true,"raw_author_name":"James J. H. Liou","raw_affiliation_strings":["Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei, Taiwan"],"raw_orcid":"https://orcid.org/0000-0002-8832-5883","affiliations":[{"raw_affiliation_string":"Department of Industrial Engineering and Management, National Taipei University of Technology, Taipei, Taiwan","institution_ids":["https://openalex.org/I118292597"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022666610","display_name":"Sung-Shun Weng","orcid":"https://orcid.org/0000-0002-3467-6047"},"institutions":[{"id":"https://openalex.org/I118292597","display_name":"National Taipei University of Technology","ror":"https://ror.org/00cn92c09","country_code":"TW","type":"education","lineage":["https://openalex.org/I118292597"]}],"countries":["TW"],"is_corresponding":false,"raw_author_name":"SungShun Weng","raw_affiliation_strings":["Department of Information and Finance Management, National Taipei University of Technology, Taipei, Taiwan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Information and Finance Management, National Taipei University of Technology, Taipei, Taiwan","institution_ids":["https://openalex.org/I118292597"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101818701","display_name":"Hongbo Jiang","orcid":"https://orcid.org/0009-0005-3330-622X"},"institutions":[{"id":"https://openalex.org/I75867142","display_name":"Xiamen University of Technology","ror":"https://ror.org/01285e189","country_code":"CN","type":"education","lineage":["https://openalex.org/I75867142"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"HongBo Jiang","raw_affiliation_strings":["School of Economics and Management, Xiamen University of Technology, Xiamen, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Xiamen University of Technology, Xiamen, China","institution_ids":["https://openalex.org/I75867142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5085712224","display_name":"Ting Shao","orcid":null},"institutions":[{"id":"https://openalex.org/I75867142","display_name":"Xiamen University of Technology","ror":"https://ror.org/01285e189","country_code":"CN","type":"education","lineage":["https://openalex.org/I75867142"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ting Shao","raw_affiliation_strings":["School of Economics and Management, Xiamen University of Technology, Xiamen, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Xiamen University of Technology, Xiamen, China","institution_ids":["https://openalex.org/I75867142"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100311497","display_name":"ZhenWen Lin","orcid":null},"institutions":[{"id":"https://openalex.org/I4210128818","display_name":"Institute of Software","ror":"https://ror.org/033dfsn42","country_code":"CN","type":"facility","lineage":["https://openalex.org/I19820366","https://openalex.org/I4210128818"]},{"id":"https://openalex.org/I75867142","display_name":"Xiamen University of Technology","ror":"https://ror.org/01285e189","country_code":"CN","type":"education","lineage":["https://openalex.org/I75867142"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"ZhenWen Lin","raw_affiliation_strings":["Department of Software Engineering, Xiamen Institute of Software Technology, Xiamen, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Software Engineering, Xiamen Institute of Software Technology, Xiamen, China","institution_ids":["https://openalex.org/I75867142","https://openalex.org/I4210128818"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":["https://openalex.org/A5113092132"],"corresponding_institution_ids":["https://openalex.org/I118292597"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":3.0355,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.91623905,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":98},"biblio":{"volume":"25","issue":"6","first_page":"4253","last_page":"4282"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11063","display_name":"Rough Sets and Fuzzy Logic","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/1703","display_name":"Computational Theory and Mathematics"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11063","display_name":"Rough Sets and Fuzzy Logic","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/1703","display_name":"Computational Theory and Mathematics"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.972000002861023,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9315000176429749,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6320133805274963},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6269680857658386},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6041322946548462},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5318579077720642},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5275551676750183},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.44931572675704956},{"id":"https://openalex.org/keywords/online-and-offline","display_name":"Online and offline","score":0.41015052795410156},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.22802403569221497},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20113059878349304},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.17037168145179749}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6320133805274963},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6269680857658386},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6041322946548462},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5318579077720642},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5275551676750183},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.44931572675704956},{"id":"https://openalex.org/C2780102126","wikidata":"https://www.wikidata.org/wiki/Q10928179","display_name":"Online and offline","level":2,"score":0.41015052795410156},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.22802403569221497},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20113059878349304},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.17037168145179749},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10660-023-09773-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-023-09773-7","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":74,"referenced_works":["https://openalex.org/W228154337","https://openalex.org/W1964911268","https://openalex.org/W2025941564","https://openalex.org/W2033401964","https://openalex.org/W2070682572","https://openalex.org/W2099734597","https://openalex.org/W2122450245","https://openalex.org/W2251242191","https://openalex.org/W2345984464","https://openalex.org/W2360310388","https://openalex.org/W2526225501","https://openalex.org/W2587549402","https://openalex.org/W2733392713","https://openalex.org/W2743221683","https://openalex.org/W2750858509","https://openalex.org/W2766643533","https://openalex.org/W2773979883","https://openalex.org/W2781907481","https://openalex.org/W2794507377","https://openalex.org/W2797412359","https://openalex.org/W2800693116","https://openalex.org/W2803224251","https://openalex.org/W2806207372","https://openalex.org/W2887951635","https://openalex.org/W2893423577","https://openalex.org/W2901435174","https://openalex.org/W2913861809","https://openalex.org/W2946077143","https://openalex.org/W2966636249","https://openalex.org/W2968719209","https://openalex.org/W2969527636","https://openalex.org/W2971125956","https://openalex.org/W2978011250","https://openalex.org/W2988225869","https://openalex.org/W2993915260","https://openalex.org/W2994101749","https://openalex.org/W2997456298","https://openalex.org/W2999007152","https://openalex.org/W3005493426","https://openalex.org/W3007454630","https://openalex.org/W3011110904","https://openalex.org/W3036511977","https://openalex.org/W3080911470","https://openalex.org/W3082976567","https://openalex.org/W3086696417","https://openalex.org/W3092411889","https://openalex.org/W3121735435","https://openalex.org/W3126100464","https://openalex.org/W3143898318","https://openalex.org/W3156343745","https://openalex.org/W3163579931","https://openalex.org/W3170349276","https://openalex.org/W3172258692","https://openalex.org/W3180358604","https://openalex.org/W3201468878","https://openalex.org/W4206487433","https://openalex.org/W4224268245","https://openalex.org/W4280546871","https://openalex.org/W4283802511","https://openalex.org/W4285402139","https://openalex.org/W4288854976","https://openalex.org/W4290720063","https://openalex.org/W4292959185","https://openalex.org/W4295886463","https://openalex.org/W4297509423","https://openalex.org/W4308458507","https://openalex.org/W4310071601","https://openalex.org/W4310137660","https://openalex.org/W4311261910","https://openalex.org/W4311771929","https://openalex.org/W4312204919","https://openalex.org/W4312766808","https://openalex.org/W4313204167","https://openalex.org/W4362580519"],"related_works":["https://openalex.org/W3029938882","https://openalex.org/W2565660988","https://openalex.org/W4378716112","https://openalex.org/W2927101929","https://openalex.org/W3199658468","https://openalex.org/W2150533732","https://openalex.org/W3013875684","https://openalex.org/W2354159374","https://openalex.org/W2182535154","https://openalex.org/W3153014576"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":4}],"updated_date":"2026-05-14T08:36:36.166977","created_date":"2025-10-10T00:00:00"}