{"id":"https://openalex.org/W4386293091","doi":"https://doi.org/10.1007/s10660-023-09752-y","title":"The role of explained actions and reactions in the helpfulness of online reviews","display_name":"The role of explained actions and reactions in the helpfulness of online reviews","publication_year":2023,"publication_date":"2023-08-30","ids":{"openalex":"https://openalex.org/W4386293091","doi":"https://doi.org/10.1007/s10660-023-09752-y"},"language":"en","primary_location":{"id":"doi:10.1007/s10660-023-09752-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-023-09752-y","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070256633","display_name":"Mengmeng Zhan","orcid":"https://orcid.org/0000-0001-9266-0564"},"institutions":[{"id":"https://openalex.org/I37461747","display_name":"Wuhan University","ror":"https://ror.org/033vjfk17","country_code":"CN","type":"education","lineage":["https://openalex.org/I37461747"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Mengmeng Zhan","raw_affiliation_strings":["School of Economics and Management, Wuhan University, Wuhan, 430072, China"],"raw_orcid":"https://orcid.org/0000-0001-9266-0564","affiliations":[{"raw_affiliation_string":"School of Economics and Management, Wuhan University, Wuhan, 430072, China","institution_ids":["https://openalex.org/I37461747"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5073640895","display_name":"Liping Liu","orcid":"https://orcid.org/0000-0002-6500-7217"},"institutions":[{"id":"https://openalex.org/I152031979","display_name":"Nanjing Normal University","ror":"https://ror.org/036trcv74","country_code":"CN","type":"education","lineage":["https://openalex.org/I152031979"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Liping Liu","raw_affiliation_strings":["School of Business, Nanjing Normal University, Nanjing, 210023, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, Nanjing Normal University, Nanjing, 210023, China","institution_ids":["https://openalex.org/I152031979"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100663568","display_name":"Xiaoxue Wang","orcid":"https://orcid.org/0000-0003-2612-6333"},"institutions":[{"id":"https://openalex.org/I152031979","display_name":"Nanjing Normal University","ror":"https://ror.org/036trcv74","country_code":"CN","type":"education","lineage":["https://openalex.org/I152031979"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaoxue Wang","raw_affiliation_strings":["School of Business, Nanjing Normal University, Nanjing, 210023, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, Nanjing Normal University, Nanjing, 210023, China","institution_ids":["https://openalex.org/I152031979"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034754218","display_name":"Ran Ju","orcid":"https://orcid.org/0000-0002-4756-4757"},"institutions":[{"id":"https://openalex.org/I52357470","display_name":"The Ohio State University","ror":"https://ror.org/00rs6vg23","country_code":"US","type":"education","lineage":["https://openalex.org/I52357470"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ran Ju","raw_affiliation_strings":["College of Art and Science, The Ohio State University, Columbus, OH, 43210, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Art and Science, The Ohio State University, Columbus, OH, 43210, USA","institution_ids":["https://openalex.org/I52357470"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5070256633"],"corresponding_institution_ids":["https://openalex.org/I37461747"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":1.1264,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.8359872,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":98,"max":99},"biblio":{"volume":"25","issue":"3","first_page":"2067","last_page":"2096"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11147","display_name":"Misinformation and Its Impacts","score":0.9793000221252441,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpfulness","display_name":"Helpfulness","score":0.996941089630127},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.529528796672821},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5165087580680847},{"id":"https://openalex.org/keywords/product-type","display_name":"Product type","score":0.4715580642223358},{"id":"https://openalex.org/keywords/negative-binomial-distribution","display_name":"Negative binomial distribution","score":0.47067341208457947},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"Word of mouth","score":0.4491177499294281},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3597482442855835},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.33108848333358765},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.32234305143356323},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.2745453119277954},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.17245230078697205},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.15922048687934875},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.12837865948677063}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.996941089630127},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.529528796672821},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5165087580680847},{"id":"https://openalex.org/C23219732","wikidata":"https://www.wikidata.org/wiki/Q7247800","display_name":"Product type","level":2,"score":0.4715580642223358},{"id":"https://openalex.org/C199335787","wikidata":"https://www.wikidata.org/wiki/Q743364","display_name":"Negative binomial distribution","level":3,"score":0.47067341208457947},{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.4491177499294281},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3597482442855835},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.33108848333358765},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.32234305143356323},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2745453119277954},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.17245230078697205},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.15922048687934875},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.12837865948677063},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C100906024","wikidata":"https://www.wikidata.org/wiki/Q205692","display_name":"Poisson distribution","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10660-023-09752-y","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-023-09752-y","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:elcore:v:25:y:2025:i:3:d:10.1007_s10660-023-09752-y","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10660-023-09752-y","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W68159654","https://openalex.org/W1412536301","https://openalex.org/W1532008752","https://openalex.org/W1823651326","https://openalex.org/W1849190772","https://openalex.org/W2033943395","https://openalex.org/W2042435736","https://openalex.org/W2055746913","https://openalex.org/W2094376507","https://openalex.org/W2109844663","https://openalex.org/W2121641340","https://openalex.org/W2140910804","https://openalex.org/W2157985609","https://openalex.org/W2160435451","https://openalex.org/W2465157137","https://openalex.org/W2539161094","https://openalex.org/W2799863687","https://openalex.org/W2801315249","https://openalex.org/W2810316458","https://openalex.org/W2810318119","https://openalex.org/W2810562570","https://openalex.org/W2884714657","https://openalex.org/W2886443583","https://openalex.org/W2888326933","https://openalex.org/W2897736692","https://openalex.org/W2901375299","https://openalex.org/W2921583943","https://openalex.org/W2955996947","https://openalex.org/W2965776615","https://openalex.org/W2967347601","https://openalex.org/W2994695630","https://openalex.org/W2999706782","https://openalex.org/W3034948298","https://openalex.org/W3035590783","https://openalex.org/W3037725952","https://openalex.org/W3093340404","https://openalex.org/W3106364367","https://openalex.org/W3116759581","https://openalex.org/W3117341398","https://openalex.org/W3122514184","https://openalex.org/W3125983399","https://openalex.org/W3128181876","https://openalex.org/W3136473459","https://openalex.org/W3141714916","https://openalex.org/W3156191933","https://openalex.org/W3160272442","https://openalex.org/W3170018373","https://openalex.org/W3207387951","https://openalex.org/W4244819262","https://openalex.org/W4285404671","https://openalex.org/W4291321642","https://openalex.org/W4297373451","https://openalex.org/W4313647803","https://openalex.org/W4322494796","https://openalex.org/W6857934771"],"related_works":["https://openalex.org/W4213452512","https://openalex.org/W3213776804","https://openalex.org/W1412536301","https://openalex.org/W3088287093","https://openalex.org/W2089365583","https://openalex.org/W2344523104","https://openalex.org/W2803940518","https://openalex.org/W2035102161","https://openalex.org/W2119037484","https://openalex.org/W3125672425"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":2}],"updated_date":"2026-01-25T23:04:38.658462","created_date":"2025-10-10T00:00:00"}
