{"id":"https://openalex.org/W4386204056","doi":"https://doi.org/10.1007/s10660-023-09750-0","title":"The impact of electronic word-of-mouth on corporate performance during COVID-19","display_name":"The impact of electronic word-of-mouth on corporate performance during COVID-19","publication_year":2023,"publication_date":"2023-08-27","ids":{"openalex":"https://openalex.org/W4386204056","doi":"https://doi.org/10.1007/s10660-023-09750-0"},"language":"en","primary_location":{"id":"doi:10.1007/s10660-023-09750-0","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10660-023-09750-0","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10660-023-09750-0.pdf","source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10660-023-09750-0.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022855456","display_name":"Ali Haj Khalifa","orcid":"https://orcid.org/0000-0002-3166-3734"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ali Haj Khalifa","raw_affiliation_strings":["College of Business, University of Khorfakkan, Sharjah, United Arab Emirates"],"raw_orcid":"https://orcid.org/0000-0002-3166-3734","affiliations":[{"raw_affiliation_string":"College of Business, University of Khorfakkan, Sharjah, United Arab Emirates","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000386516","display_name":"Khakan Najaf","orcid":"https://orcid.org/0000-0003-4731-881X"},"institutions":[{"id":"https://openalex.org/I11662577","display_name":"Monash University Malaysia","ror":"https://ror.org/00yncr324","country_code":"MY","type":"education","lineage":["https://openalex.org/I11662577"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Khakan Najaf","raw_affiliation_strings":["Department of Accounting, School of Business, Monash University, Subang Jaya, Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Accounting, School of Business, Monash University, Subang Jaya, Malaysia","institution_ids":["https://openalex.org/I11662577"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031324605","display_name":"Osama F. Atayah","orcid":"https://orcid.org/0000-0002-8787-9956"},"institutions":[{"id":"https://openalex.org/I117222138","display_name":"Abu Dhabi University","ror":"https://ror.org/01r3kjq03","country_code":"AE","type":"education","lineage":["https://openalex.org/I117222138"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Osama Fayez Atayah","raw_affiliation_strings":["Abu Dhabi University, Abu Dhabi, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Abu Dhabi University, Abu Dhabi, United Arab Emirates","institution_ids":["https://openalex.org/I117222138"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5024061267","display_name":"Mohamed Mahjoub Dhiaf","orcid":"https://orcid.org/0000-0003-4265-9930"},"institutions":[{"id":"https://openalex.org/I4388891800","display_name":"Liwa University","ror":"https://ror.org/00r6fph53","country_code":"AE","type":"education","lineage":["https://openalex.org/I4388891800"]}],"countries":["AE"],"is_corresponding":false,"raw_author_name":"Mohamed Dhiaf","raw_affiliation_strings":["Emirates College of Technology, Abu Dhabi, United Arab Emirates"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Emirates College of Technology, Abu Dhabi, United Arab Emirates","institution_ids":["https://openalex.org/I4388891800"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5000386516"],"corresponding_institution_ids":["https://openalex.org/I11662577"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":{"value":2290,"currency":"EUR","value_usd":2890},"fwci":5.0688,"has_fulltext":true,"cited_by_count":9,"citation_normalized_percentile":{"value":0.95187311,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"24","issue":"1","first_page":"655","last_page":"674"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11711","display_name":"COVID-19 Pandemic Impacts","score":0.9797999858856201,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9789999723434448,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quantile-regression","display_name":"Quantile regression","score":0.6248112320899963},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5863667130470276},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.5745488405227661},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"Word of mouth","score":0.5702532529830933},{"id":"https://openalex.org/keywords/ordinary-least-squares","display_name":"Ordinary least squares","score":0.53785240650177},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.4547405242919922},{"id":"https://openalex.org/keywords/position","display_name":"Position (finance)","score":0.41695916652679443},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3316837251186371},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.31314873695373535},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.24305260181427002},{"id":"https://openalex.org/keywords/econometrics","display_name":"Econometrics","score":0.23995670676231384},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.18047943711280823},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.09478560090065002}],"concepts":[{"id":"https://openalex.org/C63817138","wikidata":"https://www.wikidata.org/wiki/Q3455889","display_name":"Quantile regression","level":2,"score":0.6248112320899963},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5863667130470276},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.5745488405227661},{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.5702532529830933},{"id":"https://openalex.org/C99656134","wikidata":"https://www.wikidata.org/wiki/Q2912993","display_name":"Ordinary least squares","level":2,"score":0.53785240650177},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4547405242919922},{"id":"https://openalex.org/C198082294","wikidata":"https://www.wikidata.org/wiki/Q3399648","display_name":"Position (finance)","level":2,"score":0.41695916652679443},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3316837251186371},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.31314873695373535},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.24305260181427002},{"id":"https://openalex.org/C149782125","wikidata":"https://www.wikidata.org/wiki/Q160039","display_name":"Econometrics","level":1,"score":0.23995670676231384},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.18047943711280823},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.09478560090065002},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10660-023-09750-0","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10660-023-09750-0","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10660-023-09750-0.pdf","source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:elcore:v:24:y:2024:i:1:d:10.1007_s10660-023-09750-0","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10660-023-09750-0","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.1007/s10660-023-09750-0","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10660-023-09750-0","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10660-023-09750-0.pdf","source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.49000000953674316,"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320971","display_name":"Monash University","ror":"https://ror.org/02bfwt286"}],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4386204056.pdf"},"referenced_works_count":54,"referenced_works":["https://openalex.org/W1501835916","https://openalex.org/W1532580237","https://openalex.org/W1855803459","https://openalex.org/W2007471278","https://openalex.org/W2014453604","https://openalex.org/W2030292838","https://openalex.org/W2035539464","https://openalex.org/W2038888101","https://openalex.org/W2040924390","https://openalex.org/W2058307797","https://openalex.org/W2077626042","https://openalex.org/W2077667717","https://openalex.org/W2089626704","https://openalex.org/W2106134666","https://openalex.org/W2111995023","https://openalex.org/W2115278118","https://openalex.org/W2126977778","https://openalex.org/W2132559268","https://openalex.org/W2151527246","https://openalex.org/W2153052840","https://openalex.org/W2154597923","https://openalex.org/W2158107252","https://openalex.org/W2167325287","https://openalex.org/W2178002576","https://openalex.org/W2402101012","https://openalex.org/W2505373706","https://openalex.org/W2583157660","https://openalex.org/W2754293432","https://openalex.org/W2781145119","https://openalex.org/W2790921646","https://openalex.org/W2937112374","https://openalex.org/W3011642264","https://openalex.org/W3027747257","https://openalex.org/W3090900183","https://openalex.org/W3094052765","https://openalex.org/W3118084815","https://openalex.org/W3121304433","https://openalex.org/W3121806563","https://openalex.org/W3123810411","https://openalex.org/W3126118385","https://openalex.org/W3127746581","https://openalex.org/W3158075225","https://openalex.org/W3185026455","https://openalex.org/W3187499667","https://openalex.org/W3198859898","https://openalex.org/W3199181100","https://openalex.org/W4231718364","https://openalex.org/W4241653265","https://openalex.org/W4241996101","https://openalex.org/W4245473474","https://openalex.org/W4255173720","https://openalex.org/W4302805317","https://openalex.org/W6608248286","https://openalex.org/W6674941947"],"related_works":["https://openalex.org/W2158626977","https://openalex.org/W3047553533","https://openalex.org/W3097319785","https://openalex.org/W3124480936","https://openalex.org/W3124834260","https://openalex.org/W3197366645","https://openalex.org/W2468831641","https://openalex.org/W3000372052","https://openalex.org/W4319456042","https://openalex.org/W2028752521"],"abstract_inverted_index":{"Abstract":[0],"This":[1,123],"study":[2,124],"attempts":[3],"to":[4,28,59,104,127],"understand":[5],"the":[6,19,30,61,76,105,114],"impact":[7,112],"of":[8,11,33,63,87,98],"electronic":[9],"Word":[10],"Mouth":[12],"(eWOM)":[13,37],"on":[14,65,108,113],"corporate":[15,93],"financial":[16,66,78,99,115,121,131],"performance":[17,94,116],"during":[18,117],"COVID-19":[20],"pandemic.":[21],"A":[22],"supervised":[23],"machine":[24],"learning":[25],"is":[26],"used":[27,58],"determine":[29],"investors\u2019":[31],"sentiment":[32],"a":[34,39,43],"news":[35],"story":[36],"towards":[38],"given":[40],"company":[41],"from":[42],"long":[44],"position":[45],"(buying)":[46],"investors":[47],"perspective.":[48],"Ordinary":[49],"Least":[50],"Square":[51],"(OLS)":[52],"and":[53,75,92,110,137],"dynamic":[54],"quantile":[55],"regression":[56],"are":[57],"test":[60],"role":[62],"eWOM":[64,74,91,109],"performance.":[67,79,100],"Results":[68],"reveal":[69],"no":[70],"significant":[71],"relationship":[72],"between":[73,90],"firm\u2019s":[77],"Similarly,":[80],"we":[81],"do":[82],"not":[83],"find":[84],"any":[85],"evidence":[86],"an":[88],"association":[89],"at":[95],"different":[96],"quantiles":[97],"The":[101],"findings":[102],"contribute":[103],"existing":[106],"literature":[107],"its":[111],"specific":[118],"circumstances":[119],"or":[120],"crises.":[122],"offers":[125],"insights":[126],"researchers,":[128],"policymakers,":[129],"regulators,":[130],"report":[132],"users,":[133],"investors,":[134],"employees,":[135],"clients,":[136],"society.":[138]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":3}],"updated_date":"2026-01-22T23:29:09.771500","created_date":"2025-10-10T00:00:00"}