{"id":"https://openalex.org/W4385343170","doi":"https://doi.org/10.1007/s10660-023-09742-0","title":"The effect of in-store electronic word of mouth on local competitor spillovers in the quick service restaurant industry","display_name":"The effect of in-store electronic word of mouth on local competitor spillovers in the quick service restaurant industry","publication_year":2023,"publication_date":"2023-07-28","ids":{"openalex":"https://openalex.org/W4385343170","doi":"https://doi.org/10.1007/s10660-023-09742-0"},"language":"en","primary_location":{"id":"doi:10.1007/s10660-023-09742-0","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-023-09742-0","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008197699","display_name":"Syagnik Banerjee","orcid":"https://orcid.org/0000-0002-5313-9079"},"institutions":[{"id":"https://openalex.org/I4210092198","display_name":"University of Michigan\u2013Flint","ror":"https://ror.org/01c3xc117","country_code":"US","type":"education","lineage":["https://openalex.org/I4210092198"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Syagnik Banerjee","raw_affiliation_strings":["University of Michigan, Flint, MI, 48502, USA"],"raw_orcid":"https://orcid.org/0000-0002-5313-9079","affiliations":[{"raw_affiliation_string":"University of Michigan, Flint, MI, 48502, USA","institution_ids":["https://openalex.org/I4210092198"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Argha Sen","orcid":null},"institutions":[{"id":"https://openalex.org/I9364636","display_name":"Salisbury University","ror":"https://ror.org/029gwvs11","country_code":"US","type":"education","lineage":["https://openalex.org/I9364636"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Argha Sen","raw_affiliation_strings":["Management and Marketing, Salisbury University, Perdue Hall (PH) 326, Salisbury, MD, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Management and Marketing, Salisbury University, Perdue Hall (PH) 326, Salisbury, MD, USA","institution_ids":["https://openalex.org/I9364636"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034149173","display_name":"Debra Zahay","orcid":"https://orcid.org/0000-0002-6880-983X"},"institutions":[{"id":"https://openalex.org/I9224006","display_name":"St. Edward's University","ror":"https://ror.org/05n545h05","country_code":"US","type":"education","lineage":["https://openalex.org/I9224006"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Debra Zahay","raw_affiliation_strings":["St. Edward\u2019s University, The Bill Munday School of Business, 3001 South Congress Trustee Hall 313, Austin, TX, 78704, USA","St. Edward's University, The Bill Munday School of Business, 3001 South Congress Trustee Hall 313, Austin, TX, 78704, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"St. Edward\u2019s University, The Bill Munday School of Business, 3001 South Congress Trustee Hall 313, Austin, TX, 78704, USA","institution_ids":["https://openalex.org/I9224006"]},{"raw_affiliation_string":"St. Edward's University, The Bill Munday School of Business, 3001 South Congress Trustee Hall 313, Austin, TX, 78704, USA","institution_ids":["https://openalex.org/I9224006"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5008197699"],"corresponding_institution_ids":["https://openalex.org/I4210092198"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":2.2528,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.89796101,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"25","issue":"3","first_page":"2135","last_page":"2153"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9954000115394592,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12399","display_name":"Wine Industry and Tourism","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7310945987701416},{"id":"https://openalex.org/keywords/word-of-mouth","display_name":"Word of mouth","score":0.660754919052124},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6116991639137268},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5821259617805481},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.5783593654632568},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.547917902469635},{"id":"https://openalex.org/keywords/revenue","display_name":"Revenue","score":0.5436498522758484},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.47918546199798584},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.44979381561279297},{"id":"https://openalex.org/keywords/face","display_name":"Face (sociological concept)","score":0.4444117248058319},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"Competitive advantage","score":0.4340800940990448},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3771592974662781},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.24051561951637268},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.09374204277992249}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7310945987701416},{"id":"https://openalex.org/C137913393","wikidata":"https://www.wikidata.org/wiki/Q15737157","display_name":"Word of mouth","level":2,"score":0.660754919052124},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6116991639137268},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5821259617805481},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5783593654632568},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.547917902469635},{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.5436498522758484},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.47918546199798584},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.44979381561279297},{"id":"https://openalex.org/C2779304628","wikidata":"https://www.wikidata.org/wiki/Q3503480","display_name":"Face (sociological concept)","level":2,"score":0.4444117248058319},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.4340800940990448},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3771592974662781},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.24051561951637268},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.09374204277992249},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10660-023-09742-0","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-023-09742-0","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:elcore:v:25:y:2025:i:3:d:10.1007_s10660-023-09742-0","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10660-023-09742-0","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.44999998807907104,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W298222182","https://openalex.org/W1604937927","https://openalex.org/W1656810637","https://openalex.org/W1731337769","https://openalex.org/W1979858536","https://openalex.org/W1986297682","https://openalex.org/W2004451085","https://openalex.org/W2013558815","https://openalex.org/W2059814748","https://openalex.org/W2104247356","https://openalex.org/W2120233879","https://openalex.org/W2131568786","https://openalex.org/W2134519823","https://openalex.org/W2135526934","https://openalex.org/W2141730410","https://openalex.org/W2143545365","https://openalex.org/W2160326831","https://openalex.org/W2472323376","https://openalex.org/W2511998276","https://openalex.org/W2597152407","https://openalex.org/W2600914726","https://openalex.org/W2607166109","https://openalex.org/W2884685243","https://openalex.org/W2907573203","https://openalex.org/W2913701832","https://openalex.org/W2919664261","https://openalex.org/W2922826082","https://openalex.org/W2969150526","https://openalex.org/W3021431509","https://openalex.org/W3021744733","https://openalex.org/W3083657800","https://openalex.org/W3123222058","https://openalex.org/W3123460781","https://openalex.org/W3125656167","https://openalex.org/W4225262693","https://openalex.org/W4252857518","https://openalex.org/W4292811746","https://openalex.org/W4294266855","https://openalex.org/W4298232089","https://openalex.org/W4310080996","https://openalex.org/W4319296634","https://openalex.org/W6735978551","https://openalex.org/W7015291781"],"related_works":["https://openalex.org/W2051123421","https://openalex.org/W281246900","https://openalex.org/W2174438959","https://openalex.org/W2543545203","https://openalex.org/W1979439403","https://openalex.org/W4206062546","https://openalex.org/W2350086902","https://openalex.org/W2019424867","https://openalex.org/W3172812761","https://openalex.org/W2094607796"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1}],"updated_date":"2026-01-22T23:29:09.771500","created_date":"2025-10-10T00:00:00"}
