{"id":"https://openalex.org/W4385492993","doi":"https://doi.org/10.1007/s10660-023-09725-1","title":"Rating and perceived helpfulness in a bipartite network of online product reviews","display_name":"Rating and perceived helpfulness in a bipartite network of online product reviews","publication_year":2023,"publication_date":"2023-08-02","ids":{"openalex":"https://openalex.org/W4385492993","doi":"https://doi.org/10.1007/s10660-023-09725-1"},"language":"en","primary_location":{"id":"doi:10.1007/s10660-023-09725-1","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10660-023-09725-1","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10660-023-09725-1.pdf","source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10660-023-09725-1.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5005139610","display_name":"Pedro Campos","orcid":"https://orcid.org/0000-0001-5495-9434"},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]},{"id":"https://openalex.org/I4210166615","display_name":"INESC TEC","ror":"https://ror.org/05fa8ka61","country_code":"PT","type":"nonprofit","lineage":["https://openalex.org/I4210125590","https://openalex.org/I4210166615"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Pedro Campos","raw_affiliation_strings":["Faculty of Economics, University of Porto, Rua Roberto Frias, s/n, Porto, Portugal","LIAAD - Laboratory of Artificial Intelligence and Decision Support, INESC TEC Campus da FEUP, Rua Dr. Roberto Frias, s/n, Porto, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics, University of Porto, Rua Roberto Frias, s/n, Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]},{"raw_affiliation_string":"LIAAD - Laboratory of Artificial Intelligence and Decision Support, INESC TEC Campus da FEUP, Rua Dr. Roberto Frias, s/n, Porto, Portugal","institution_ids":["https://openalex.org/I4210166615"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5034426502","display_name":"Eva Pinto","orcid":"https://orcid.org/0000-0003-1161-1977"},"institutions":[{"id":"https://openalex.org/I182534213","display_name":"Universidade do Porto","ror":"https://ror.org/043pwc612","country_code":"PT","type":"education","lineage":["https://openalex.org/I182534213"]}],"countries":["PT"],"is_corresponding":false,"raw_author_name":"Eva Pinto","raw_affiliation_strings":["Faculty of Economics, University of Porto, Rua Roberto Frias, s/n, Porto, Portugal"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Economics, University of Porto, Rua Roberto Frias, s/n, Porto, Portugal","institution_ids":["https://openalex.org/I182534213"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5050184082","display_name":"Ana Isabel Torres","orcid":"https://orcid.org/0000-0002-0621-956X"},"institutions":[{"id":"https://openalex.org/I4210166615","display_name":"INESC TEC","ror":"https://ror.org/05fa8ka61","country_code":"PT","type":"nonprofit","lineage":["https://openalex.org/I4210125590","https://openalex.org/I4210166615"]},{"id":"https://openalex.org/I60858718","display_name":"University of Aveiro","ror":"https://ror.org/00nt41z93","country_code":"PT","type":"education","lineage":["https://openalex.org/I60858718"]}],"countries":["PT"],"is_corresponding":true,"raw_author_name":"Ana Torres","raw_affiliation_strings":["Higher Institute of Accountancy and Administration, University of Aveiro Campus de Santiago, Aveiro, Portugal","LIAAD - Laboratory of Artificial Intelligence and Decision Support, INESC TEC Campus da FEUP, Rua Dr. Roberto Frias, s/n, Porto, Portugal"],"raw_orcid":"https://orcid.org/0000-0002-0621-956X","affiliations":[{"raw_affiliation_string":"Higher Institute of Accountancy and Administration, University of Aveiro Campus de Santiago, Aveiro, Portugal","institution_ids":["https://openalex.org/I60858718"]},{"raw_affiliation_string":"LIAAD - Laboratory of Artificial Intelligence and Decision Support, INESC TEC Campus da FEUP, Rua Dr. Roberto Frias, s/n, Porto, Portugal","institution_ids":["https://openalex.org/I4210166615"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5050184082"],"corresponding_institution_ids":["https://openalex.org/I4210166615","https://openalex.org/I60858718"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":{"value":2290,"currency":"EUR","value_usd":2890},"fwci":3.8523,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.93545432,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":98},"biblio":{"volume":"25","issue":"3","first_page":"1607","last_page":"1639"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9794999957084656,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/helpfulness","display_name":"Helpfulness","score":0.9783849716186523},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.6152982711791992},{"id":"https://openalex.org/keywords/betweenness-centrality","display_name":"Betweenness centrality","score":0.5964402556419373},{"id":"https://openalex.org/keywords/centrality","display_name":"Centrality","score":0.5292037725448608},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.452661395072937},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.45247071981430054},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4377986192703247},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.42296868562698364},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2775643765926361},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.14488756656646729},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.11751583218574524},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.10617956519126892}],"concepts":[{"id":"https://openalex.org/C2781265381","wikidata":"https://www.wikidata.org/wiki/Q5710255","display_name":"Helpfulness","level":2,"score":0.9783849716186523},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6152982711791992},{"id":"https://openalex.org/C117045392","wikidata":"https://www.wikidata.org/wiki/Q4899215","display_name":"Betweenness centrality","level":3,"score":0.5964402556419373},{"id":"https://openalex.org/C53811970","wikidata":"https://www.wikidata.org/wiki/Q5062194","display_name":"Centrality","level":2,"score":0.5292037725448608},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.452661395072937},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.45247071981430054},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4377986192703247},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.42296868562698364},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2775643765926361},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.14488756656646729},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.11751583218574524},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.10617956519126892},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s10660-023-09725-1","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10660-023-09725-1","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10660-023-09725-1.pdf","source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:elcore:v:25:y:2025:i:3:d:10.1007_s10660-023-09725-1","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10660-023-09725-1","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:ria.ua.pt:10773/39697","is_oa":true,"landing_page_url":"http://hdl.handle.net/10773/39697","pdf_url":null,"source":{"id":"https://openalex.org/S4306402433","display_name":"Portuguese National Funding Agency for Science, Research and Technology (RCAAP Project by FCT)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"}],"best_oa_location":{"id":"doi:10.1007/s10660-023-09725-1","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10660-023-09725-1","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10660-023-09725-1.pdf","source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320310000","display_name":"Universidade de Aveiro","ror":"https://ror.org/00nt41z93"},{"id":"https://openalex.org/F4320334779","display_name":"Funda\u00e7\u00e3o para a Ci\u00eancia e a Tecnologia","ror":"https://ror.org/00snfqn58"}],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4385492993.pdf"},"referenced_works_count":81,"referenced_works":["https://openalex.org/W33714547","https://openalex.org/W62496486","https://openalex.org/W124945163","https://openalex.org/W199383709","https://openalex.org/W796900947","https://openalex.org/W1412536301","https://openalex.org/W1533510585","https://openalex.org/W1594031697","https://openalex.org/W1737326611","https://openalex.org/W1829713583","https://openalex.org/W1964080871","https://openalex.org/W1982425106","https://openalex.org/W1985249735","https://openalex.org/W1993879187","https://openalex.org/W2002725950","https://openalex.org/W2012668191","https://openalex.org/W2026379853","https://openalex.org/W2027680682","https://openalex.org/W2027731328","https://openalex.org/W2035391319","https://openalex.org/W2045745608","https://openalex.org/W2047390227","https://openalex.org/W2047624089","https://openalex.org/W2052852954","https://openalex.org/W2056684504","https://openalex.org/W2059556222","https://openalex.org/W2061873838","https://openalex.org/W2069176592","https://openalex.org/W2085152852","https://openalex.org/W2092282862","https://openalex.org/W2104761265","https://openalex.org/W2113880421","https://openalex.org/W2126977778","https://openalex.org/W2127800791","https://openalex.org/W2132559268","https://openalex.org/W2132613313","https://openalex.org/W2147738091","https://openalex.org/W2152838072","https://openalex.org/W2166048859","https://openalex.org/W2166140580","https://openalex.org/W2234763457","https://openalex.org/W2250790948","https://openalex.org/W2275869402","https://openalex.org/W2503596075","https://openalex.org/W2558722993","https://openalex.org/W2582743722","https://openalex.org/W2592232731","https://openalex.org/W2594598671","https://openalex.org/W2619537126","https://openalex.org/W2753638284","https://openalex.org/W2784238345","https://openalex.org/W2791473713","https://openalex.org/W2799798078","https://openalex.org/W2805531901","https://openalex.org/W2810562570","https://openalex.org/W2911964244","https://openalex.org/W2964214714","https://openalex.org/W2973209864","https://openalex.org/W2986728144","https://openalex.org/W2999287990","https://openalex.org/W3014135966","https://openalex.org/W3092791767","https://openalex.org/W3118756982","https://openalex.org/W3122462889","https://openalex.org/W3122705134","https://openalex.org/W3122724846","https://openalex.org/W3123091093","https://openalex.org/W3124946654","https://openalex.org/W3125944471","https://openalex.org/W3126037462","https://openalex.org/W3130068920","https://openalex.org/W3141714916","https://openalex.org/W3199704160","https://openalex.org/W4235571646","https://openalex.org/W4247076468","https://openalex.org/W4255827324","https://openalex.org/W4283576414","https://openalex.org/W4297971002","https://openalex.org/W4308501075","https://openalex.org/W4319441130","https://openalex.org/W6843735874"],"related_works":["https://openalex.org/W1973509935","https://openalex.org/W4389076551","https://openalex.org/W2097992793","https://openalex.org/W2107855069","https://openalex.org/W2611574733","https://openalex.org/W2241641394","https://openalex.org/W2140653560","https://openalex.org/W2348831795","https://openalex.org/W2514739320","https://openalex.org/W4312461432"],"abstract_inverted_index":{"Abstract":[0],"In":[1],"many":[2],"e-commerce":[3,208],"platforms":[4],"user":[5],"communities":[6],"share":[7],"product":[8,54,71,109,134,158],"information":[9],"in":[10,41,92,159,200],"the":[11,42,50,64,67,74,124,139,147,154,157,160,163,184,212],"form":[12],"of":[13,36,59,69,76,102,126,138,156,170,211],"reviews":[14,62,77,103,113,192],"and":[15,56,63,73,82,89,136,141,151,162,168,190,220],"ratings":[16,189],"to":[17,21,183,196,216],"help":[18],"other":[19],"consumers":[20],"make":[22],"their":[23],"choices.":[24],"This":[25],"study":[26,202],"develops":[27],"a":[28,33,99,107,129,143],"new":[29],"theoretical":[30],"framework":[31],"generating":[32],"bipartite":[34],"network":[35],"products":[37,48,179],"sold":[38],"by":[39,46],"Amazon.com":[40],"category":[43],"\u201cmusical":[44],"instruments\u201d,":[45],"linking":[47],"through":[49],"reviews.":[51,94],"We":[52],"analyze":[53],"rating":[55,72,135,167],"perceived":[57],"helpfulness":[58,75,137,169,195],"online":[60,221],"customer":[61],"relationship":[65,132,145],"between":[66,133,146],"centrality":[68,148],"reviews,":[70],"using":[78],"Clustering,":[79],"regression":[80],"trees,":[81],"random":[83],"forests":[84],"algorithms":[85],"to,":[86],"respectively,":[87],"classify":[88],"find":[90],"patterns":[91],"2214":[93],"Results":[95],"demonstrate:":[96],"(1)":[97],"that":[98,178],"high":[100,108],"number":[101,125],"do":[104],"not":[105],"imply":[106],"rating;":[110],"(2)":[111],"when":[112],"are":[114],"helpful":[115],"for":[116,207],"consumer":[117],"decision-making":[118],"we":[119],"observe":[120],"an":[121],"increase":[122],"on":[123],"reviews;":[127,140],"(3)":[128],"clear":[130],"positive":[131],"(4)":[142],"weak":[144],"measures":[149,165],"(betweenness":[150],"eigenvector)":[152],"giving":[153],"importance":[155],"network,":[161,185],"quality":[164],"(product":[166],"reviews)":[171],"regarding":[172],"musical":[173],"instruments.":[174],"These":[175],"results":[176],"suggest":[177],"may":[180],"be":[181],"central":[182],"although":[186],"with":[187,191],"low":[188],"providing":[193],"little":[194],"consumers.":[197],"The":[198],"findings":[199],"this":[201],"provide":[203],"several":[204],"important":[205],"contributions":[206],"businesses\u2019":[209],"improvement":[210],"review":[213],"service":[214],"management":[215],"support":[217],"customers\u2019":[218,222],"experiences":[219],"decision-making.":[223]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":5}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}