{"id":"https://openalex.org/W4317207885","doi":"https://doi.org/10.1007/s10660-022-09647-4","title":"What determines the level of a small family-owned business\u2019s virtual communication with customers? Hong Kong\u2019s experience during the Covid-19 pandemic","display_name":"What determines the level of a small family-owned business\u2019s virtual communication with customers? Hong Kong\u2019s experience during the Covid-19 pandemic","publication_year":2023,"publication_date":"2023-01-18","ids":{"openalex":"https://openalex.org/W4317207885","doi":"https://doi.org/10.1007/s10660-022-09647-4"},"language":"en","primary_location":{"id":"doi:10.1007/s10660-022-09647-4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10660-022-09647-4","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10660-022-09647-4.pdf","source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10660-022-09647-4.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5076290756","display_name":"Michael K. Fung","orcid":"https://orcid.org/0000-0003-1469-320X"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Michael K. Fung","raw_affiliation_strings":["School of Accounting and Finance, Faculty of Business, Hong Kong Polytechnic University, Hung Hom, Hong Kong, China"],"raw_orcid":"https://orcid.org/0000-0003-1469-320X","affiliations":[{"raw_affiliation_string":"School of Accounting and Finance, Faculty of Business, Hong Kong Polytechnic University, Hung Hom, Hong Kong, China","institution_ids":["https://openalex.org/I14243506"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5076290756"],"corresponding_institution_ids":["https://openalex.org/I14243506"],"apc_list":{"value":2890,"currency":"USD","value_usd":2890},"apc_paid":{"value":2890,"currency":"USD","value_usd":2890},"fwci":0.27,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.58645476,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":93,"max":96},"biblio":{"volume":"24","issue":"4","first_page":"2927","last_page":"2951"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11843","display_name":"Family Business Performance and Succession","score":0.9793000221252441,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11843","display_name":"Family Business Performance and Succession","score":0.9793000221252441,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9769999980926514,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9616000056266785,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5942675471305847},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.504485011100769},{"id":"https://openalex.org/keywords/sample","display_name":"Sample (material)","score":0.48125120997428894},{"id":"https://openalex.org/keywords/pandemic","display_name":"Pandemic","score":0.47301462292671204},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.46239006519317627},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4549803137779236},{"id":"https://openalex.org/keywords/social-distance","display_name":"Social distance","score":0.44268685579299927},{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.430231511592865},{"id":"https://openalex.org/keywords/promotion","display_name":"Promotion (chess)","score":0.42205747961997986},{"id":"https://openalex.org/keywords/coronavirus-disease-2019","display_name":"Coronavirus disease 2019 (COVID-19)","score":0.3597680330276489},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2216666042804718},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.09688279032707214}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5942675471305847},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.504485011100769},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.48125120997428894},{"id":"https://openalex.org/C89623803","wikidata":"https://www.wikidata.org/wiki/Q12184","display_name":"Pandemic","level":5,"score":0.47301462292671204},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.46239006519317627},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4549803137779236},{"id":"https://openalex.org/C172656115","wikidata":"https://www.wikidata.org/wiki/Q2142613","display_name":"Social distance","level":5,"score":0.44268685579299927},{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.430231511592865},{"id":"https://openalex.org/C98147612","wikidata":"https://www.wikidata.org/wiki/Q215599","display_name":"Promotion (chess)","level":3,"score":0.42205747961997986},{"id":"https://openalex.org/C3008058167","wikidata":"https://www.wikidata.org/wiki/Q84263196","display_name":"Coronavirus disease 2019 (COVID-19)","level":4,"score":0.3597680330276489},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2216666042804718},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.09688279032707214},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C524204448","wikidata":"https://www.wikidata.org/wiki/Q788926","display_name":"Infectious disease (medical specialty)","level":3,"score":0.0},{"id":"https://openalex.org/C142724271","wikidata":"https://www.wikidata.org/wiki/Q7208","display_name":"Pathology","level":1,"score":0.0},{"id":"https://openalex.org/C2779134260","wikidata":"https://www.wikidata.org/wiki/Q12136","display_name":"Disease","level":2,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s10660-022-09647-4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10660-022-09647-4","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10660-022-09647-4.pdf","source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:pubmedcentral.nih.gov:9846666","is_oa":true,"landing_page_url":"https://www.ncbi.nlm.nih.gov/pmc/articles/9846666","pdf_url":"https://pmc.ncbi.nlm.nih.gov/articles/PMC9846666/pdf/10660_2022_Article_9647.pdf","source":{"id":"https://openalex.org/S2764455111","display_name":"PubMed Central","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"Electron Commer Res","raw_type":"Text"},{"id":"pmh:oai:RePEc:spr:elcore:v:24:y:2024:i:4:d:10.1007_s10660-022-09647-4","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10660-022-09647-4","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":{"id":"doi:10.1007/s10660-022-09647-4","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10660-022-09647-4","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10660-022-09647-4.pdf","source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G6184364946","display_name":null,"funder_award_id":"4-ZZ8R","funder_id":"https://openalex.org/F4320322598","funder_display_name":"Hong Kong Polytechnic University"}],"funders":[{"id":"https://openalex.org/F4320322598","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4317207885.pdf","grobid_xml":"https://content.openalex.org/works/W4317207885.grobid-xml"},"referenced_works_count":56,"referenced_works":["https://openalex.org/W183522409","https://openalex.org/W1490366182","https://openalex.org/W1559269151","https://openalex.org/W1572089375","https://openalex.org/W1606368101","https://openalex.org/W1986073472","https://openalex.org/W1999543153","https://openalex.org/W2010427004","https://openalex.org/W2014441545","https://openalex.org/W2030319141","https://openalex.org/W2030921379","https://openalex.org/W2032980447","https://openalex.org/W2035244638","https://openalex.org/W2041656267","https://openalex.org/W2047775292","https://openalex.org/W2054969768","https://openalex.org/W2055566493","https://openalex.org/W2058463187","https://openalex.org/W2061739020","https://openalex.org/W2061903224","https://openalex.org/W2067594810","https://openalex.org/W2068804701","https://openalex.org/W2077966063","https://openalex.org/W2087938167","https://openalex.org/W2088801790","https://openalex.org/W2095641105","https://openalex.org/W2099296624","https://openalex.org/W2108197827","https://openalex.org/W2113231008","https://openalex.org/W2123438112","https://openalex.org/W2144748101","https://openalex.org/W2148401029","https://openalex.org/W2228025009","https://openalex.org/W2580939005","https://openalex.org/W2791258415","https://openalex.org/W2802742930","https://openalex.org/W2807975397","https://openalex.org/W2898939602","https://openalex.org/W3081304586","https://openalex.org/W3101356622","https://openalex.org/W3118149923","https://openalex.org/W3122788292","https://openalex.org/W3123150476","https://openalex.org/W4210649425","https://openalex.org/W4211170391","https://openalex.org/W4240030649","https://openalex.org/W4301031038","https://openalex.org/W4317788081","https://openalex.org/W4390715006","https://openalex.org/W4400600263","https://openalex.org/W6607466078","https://openalex.org/W6631950131","https://openalex.org/W6647975832","https://openalex.org/W6790294495","https://openalex.org/W6828568709","https://openalex.org/W6844894340"],"related_works":["https://openalex.org/W2303173273","https://openalex.org/W2024934382","https://openalex.org/W2513767888","https://openalex.org/W1971798297","https://openalex.org/W3147308590","https://openalex.org/W1528049813","https://openalex.org/W1968285868","https://openalex.org/W2364043478","https://openalex.org/W4388140417","https://openalex.org/W3094221754"],"abstract_inverted_index":{"A":[0,42],"firm\u2019s":[1,43],"virtual":[2],"communication":[3,9,35],"with":[4,200],"customers":[5],"(VCC)":[6],"simulates":[7],"face-to-face":[8,34],"through":[10],"the":[11,18,30,91,104,120,131,144,190,195,203],"Internet.":[12],"This":[13,175],"study":[14,125],"is":[15,36,45,79,155],"motivated":[16],"by":[17,38,193],"low":[19],"level":[20],"of":[21,95],"small":[22,113],"family-owned":[23,114],"businesses\u2019":[24],"VCC":[25,44,88,128,146,161,184,192],"in":[26,116],"Hong":[27,117],"Kong":[28,118],"during":[29,119,202],"Covid-19":[31,122],"pandemic":[32],"when":[33],"restricted":[37],"social":[39],"distancing":[40],"measures.":[41],"decomposed":[46],"into":[47],"four":[48,52],"subsets":[49,89,162,185],"based":[50],"on":[51,108],"major":[53],"functions":[54],"it":[55,201],"performs:":[56],"product":[57,62],"promotion":[58],"(":[59,64,69,75],"pp":[60,166],"),":[61,66,71],"customization":[63],"pc":[65,168],"customer":[67,73],"service":[68],"cs":[70,171],"and":[72,83,93,140,163,170,179,197],"ordering":[74],"od":[76],").":[77],"It":[78],"hypothesized":[80],"that":[81,165,177],"information":[82,178],"cost":[84,180],"sharing":[85,181],"between":[86,103,182],"different":[87,105,160,183],"reduce":[90],"uncertainties":[92,196],"costs":[94,198],"VCC,":[96],"which":[97],"implies":[98,176],"a":[99,151],"mutually":[100,173],"reinforcing":[101],"relationship":[102],"subsets.":[106],"Based":[107],"cross-sectional":[109],"data":[110],"collected":[111],"from":[112,130],"businesses":[115],"2020":[121],"pandemic,":[123],"this":[124],"empirically":[126],"identifies":[127],"determinants":[129,147],"sample":[132],"firms\u2019":[133],"decision-maker":[134],"characteristics,":[135,137,139],"organizational":[136],"innovation":[138],"environmental":[141],"characteristics.":[142],"Using":[143],"identified":[145],"as":[148],"exogenous":[149],"variables,":[150],"simultaneous":[152],"equations":[153],"analysis":[154],"then":[156],"conducted":[157],"to":[158,188],"endogenize":[159],"show":[164],",":[167,169],"are":[172,186],"reinforcing.":[174],"needed":[187],"stimulate":[189],"overall":[191],"reducing":[194],"associated":[199],"pandemic.":[204]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-08-31T07:19:18.363097","created_date":"2025-10-10T00:00:00"}
