{"id":"https://openalex.org/W3195063056","doi":"https://doi.org/10.1007/s10660-021-09506-8","title":"The influence of patient-generated reviews and doctor-patient relationship on online consultations in China","display_name":"The influence of patient-generated reviews and doctor-patient relationship on online consultations in China","publication_year":2021,"publication_date":"2021-08-16","ids":{"openalex":"https://openalex.org/W3195063056","doi":"https://doi.org/10.1007/s10660-021-09506-8","mag":"3195063056"},"language":"en","primary_location":{"id":"doi:10.1007/s10660-021-09506-8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-021-09506-8","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5047167215","display_name":"Yajie Hu","orcid":"https://orcid.org/0000-0002-3288-693X"},"institutions":[{"id":"https://openalex.org/I90727586","display_name":"Zhejiang University of Finance and Economics","ror":"https://ror.org/055vj5234","country_code":"CN","type":"education","lineage":["https://openalex.org/I90727586"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yajie Hu","raw_affiliation_strings":["School of Public Administration, Zhejiang University of Finance and Economics, 18, Xueyuan St., 310018, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Public Administration, Zhejiang University of Finance and Economics, 18, Xueyuan St., 310018, Hangzhou, China","institution_ids":["https://openalex.org/I90727586"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102866421","display_name":"Huiwen Zhou","orcid":"https://orcid.org/0000-0003-3923-0359"},"institutions":[{"id":"https://openalex.org/I90727586","display_name":"Zhejiang University of Finance and Economics","ror":"https://ror.org/055vj5234","country_code":"CN","type":"education","lineage":["https://openalex.org/I90727586"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Huiwen Zhou","raw_affiliation_strings":["School of Public Administration, Zhejiang University of Finance and Economics, 18, Xueyuan St., 310018, Hangzhou, China"],"raw_orcid":"https://orcid.org/0000-0003-3923-0359","affiliations":[{"raw_affiliation_string":"School of Public Administration, Zhejiang University of Finance and Economics, 18, Xueyuan St., 310018, Hangzhou, China","institution_ids":["https://openalex.org/I90727586"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017055477","display_name":"Yuangao Chen","orcid":"https://orcid.org/0000-0002-5960-9932"},"institutions":[{"id":"https://openalex.org/I90727586","display_name":"Zhejiang University of Finance and Economics","ror":"https://ror.org/055vj5234","country_code":"CN","type":"education","lineage":["https://openalex.org/I90727586"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yuangao Chen","raw_affiliation_strings":["School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, 18, Xueyuan St., 310018, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, 18, Xueyuan St., 310018, Hangzhou, China","institution_ids":["https://openalex.org/I90727586"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112385828","display_name":"Jianrong Yao","orcid":null},"institutions":[{"id":"https://openalex.org/I90727586","display_name":"Zhejiang University of Finance and Economics","ror":"https://ror.org/055vj5234","country_code":"CN","type":"education","lineage":["https://openalex.org/I90727586"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jianrong Yao","raw_affiliation_strings":["School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, 18, Xueyuan St., 310018, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, 18, Xueyuan St., 310018, Hangzhou, China","institution_ids":["https://openalex.org/I90727586"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051938565","display_name":"Jiangwu Su","orcid":null},"institutions":[{"id":"https://openalex.org/I90727586","display_name":"Zhejiang University of Finance and Economics","ror":"https://ror.org/055vj5234","country_code":"CN","type":"education","lineage":["https://openalex.org/I90727586"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Jiangwu Su","raw_affiliation_strings":["School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, 18, Xueyuan St., 310018, Hangzhou, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information Management and Artificial Intelligence, Zhejiang University of Finance and Economics, 18, Xueyuan St., 310018, Hangzhou, China","institution_ids":["https://openalex.org/I90727586"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5102866421"],"corresponding_institution_ids":["https://openalex.org/I90727586"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":4.959,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.95153339,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"23","issue":"2","first_page":"1115","last_page":"1141"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9933000206947327,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mainstream","display_name":"Mainstream","score":0.6038845777511597},{"id":"https://openalex.org/keywords/china","display_name":"China","score":0.555601954460144},{"id":"https://openalex.org/keywords/test","display_name":"Test (biology)","score":0.5167164206504822},{"id":"https://openalex.org/keywords/negative-binomial-distribution","display_name":"Negative binomial distribution","score":0.477247953414917},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4370490312576294},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.38666167855262756},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.07420459389686584}],"concepts":[{"id":"https://openalex.org/C2777617010","wikidata":"https://www.wikidata.org/wiki/Q18957","display_name":"Mainstream","level":2,"score":0.6038845777511597},{"id":"https://openalex.org/C191935318","wikidata":"https://www.wikidata.org/wiki/Q148","display_name":"China","level":2,"score":0.555601954460144},{"id":"https://openalex.org/C2777267654","wikidata":"https://www.wikidata.org/wiki/Q3519023","display_name":"Test (biology)","level":2,"score":0.5167164206504822},{"id":"https://openalex.org/C199335787","wikidata":"https://www.wikidata.org/wiki/Q743364","display_name":"Negative binomial distribution","level":3,"score":0.477247953414917},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4370490312576294},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.38666167855262756},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.07420459389686584},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C27206212","wikidata":"https://www.wikidata.org/wiki/Q34178","display_name":"Theology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C100906024","wikidata":"https://www.wikidata.org/wiki/Q205692","display_name":"Poisson distribution","level":2,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10660-021-09506-8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-021-09506-8","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:spr:elcore:v:23:y:2023:i:2:d:10.1007_s10660-021-09506-8","is_oa":false,"landing_page_url":"http://link.springer.com/10.1007/s10660-021-09506-8","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":76,"referenced_works":["https://openalex.org/W17913269","https://openalex.org/W1572786359","https://openalex.org/W1580436783","https://openalex.org/W1702139501","https://openalex.org/W1967542164","https://openalex.org/W1986141467","https://openalex.org/W1988917059","https://openalex.org/W1995232243","https://openalex.org/W1999912876","https://openalex.org/W2001375017","https://openalex.org/W2012662675","https://openalex.org/W2016945820","https://openalex.org/W2040924390","https://openalex.org/W2041360546","https://openalex.org/W2044616634","https://openalex.org/W2047630246","https://openalex.org/W2050545314","https://openalex.org/W2055746913","https://openalex.org/W2066510145","https://openalex.org/W2079600665","https://openalex.org/W2087401479","https://openalex.org/W2090266480","https://openalex.org/W2107894013","https://openalex.org/W2126977778","https://openalex.org/W2134652466","https://openalex.org/W2145607064","https://openalex.org/W2154777024","https://openalex.org/W2156362806","https://openalex.org/W2163975393","https://openalex.org/W2216856626","https://openalex.org/W2228491990","https://openalex.org/W2270372117","https://openalex.org/W2275869402","https://openalex.org/W2306023980","https://openalex.org/W2370336089","https://openalex.org/W2462133661","https://openalex.org/W2468818406","https://openalex.org/W2473249556","https://openalex.org/W2495130247","https://openalex.org/W2523372191","https://openalex.org/W2528364604","https://openalex.org/W2586885238","https://openalex.org/W2594777817","https://openalex.org/W2605536722","https://openalex.org/W2611697307","https://openalex.org/W2726474813","https://openalex.org/W2735130345","https://openalex.org/W2750524940","https://openalex.org/W2752007875","https://openalex.org/W2754066120","https://openalex.org/W2777535272","https://openalex.org/W2795112412","https://openalex.org/W2801566476","https://openalex.org/W2892026695","https://openalex.org/W2898310854","https://openalex.org/W2905465522","https://openalex.org/W2907440306","https://openalex.org/W2916361850","https://openalex.org/W2939371250","https://openalex.org/W2963080664","https://openalex.org/W2963989823","https://openalex.org/W2969680646","https://openalex.org/W2974602814","https://openalex.org/W2974608029","https://openalex.org/W2981411228","https://openalex.org/W3008380378","https://openalex.org/W3037303678","https://openalex.org/W3110433608","https://openalex.org/W3123091093","https://openalex.org/W3123662551","https://openalex.org/W3124299919","https://openalex.org/W3125055992","https://openalex.org/W3125653597","https://openalex.org/W3125672425","https://openalex.org/W3128317742","https://openalex.org/W3141714916"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2377237701","https://openalex.org/W2360099860","https://openalex.org/W1583826057","https://openalex.org/W2352463596","https://openalex.org/W2380850119","https://openalex.org/W2101450440","https://openalex.org/W2383675217","https://openalex.org/W4323893170","https://openalex.org/W2376151201"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":2}],"updated_date":"2026-06-16T07:32:37.131356","created_date":"2025-10-10T00:00:00"}
