{"id":"https://openalex.org/W2095283155","doi":"https://doi.org/10.1007/s10660-013-9125-0","title":"Real e-customer behavioural responses to free delivery and free returns","display_name":"Real e-customer behavioural responses to free delivery and free returns","publication_year":2013,"publication_date":"2013-05-01","ids":{"openalex":"https://openalex.org/W2095283155","doi":"https://doi.org/10.1007/s10660-013-9125-0","mag":"2095283155"},"language":"en","primary_location":{"id":"doi:10.1007/s10660-013-9125-0","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-013-9125-0","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063334298","display_name":"Bj\u00f6rn Lantz","orcid":"https://orcid.org/0000-0001-6816-582X"},"institutions":[{"id":"https://openalex.org/I992397","display_name":"University of Bor\u00e5s","ror":"https://ror.org/01fdxwh83","country_code":"SE","type":"education","lineage":["https://openalex.org/I992397"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Bj\u00f6rn Lantz","raw_affiliation_strings":["School of Engineering, University of Bor\u00e5s, Bor\u00e5s, Sweden","School of Engineering; University of Boras; Boras Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Engineering, University of Bor\u00e5s, Bor\u00e5s, Sweden","institution_ids":["https://openalex.org/I992397"]},{"raw_affiliation_string":"School of Engineering; University of Boras; Boras Sweden","institution_ids":["https://openalex.org/I992397"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5014534445","display_name":"Klas Hjort","orcid":"https://orcid.org/0000-0003-2744-1634"},"institutions":[{"id":"https://openalex.org/I992397","display_name":"University of Bor\u00e5s","ror":"https://ror.org/01fdxwh83","country_code":"SE","type":"education","lineage":["https://openalex.org/I992397"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Klas Hjort","raw_affiliation_strings":["Swedish School of Textiles, University of Bor\u00e5s, Bor\u00e5s, Sweden","[Swedish School of Textiles, University of Bor\u00e5s, Boras, Sweden]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Swedish School of Textiles, University of Bor\u00e5s, Bor\u00e5s, Sweden","institution_ids":["https://openalex.org/I992397"]},{"raw_affiliation_string":"[Swedish School of Textiles, University of Bor\u00e5s, Boras, Sweden]","institution_ids":["https://openalex.org/I992397"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5063334298"],"corresponding_institution_ids":["https://openalex.org/I992397"],"apc_list":{"value":2290,"currency":"EUR","value_usd":2890},"apc_paid":null,"fwci":7.7224,"has_fulltext":false,"cited_by_count":70,"citation_normalized_percentile":{"value":0.96698113,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"13","issue":"2","first_page":"183","last_page":"198"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/purchasing","display_name":"Purchasing","score":0.6626307964324951},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5744978189468384},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5121653079986572},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.4769929051399231},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4736795723438263},{"id":"https://openalex.org/keywords/free-riding","display_name":"Free riding","score":0.45422226190567017},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.3815044164657593},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3806968927383423},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.1952521800994873},{"id":"https://openalex.org/keywords/incentive","display_name":"Incentive","score":0.18855971097946167},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.17931854724884033},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.11309760808944702},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.10417291522026062}],"concepts":[{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.6626307964324951},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5744978189468384},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5121653079986572},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.4769929051399231},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4736795723438263},{"id":"https://openalex.org/C85510643","wikidata":"https://www.wikidata.org/wiki/Q5500284","display_name":"Free riding","level":3,"score":0.45422226190567017},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.3815044164657593},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3806968927383423},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.1952521800994873},{"id":"https://openalex.org/C29122968","wikidata":"https://www.wikidata.org/wiki/Q1414816","display_name":"Incentive","level":2,"score":0.18855971097946167},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.17931854724884033},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.11309760808944702},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.10417291522026062},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/s10660-013-9125-0","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10660-013-9125-0","pdf_url":null,"source":{"id":"https://openalex.org/S205929853","display_name":"Electronic Commerce Research","issn_l":"1389-5753","issn":["1389-5753","1572-9362"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Commerce Research","raw_type":"journal-article"},{"id":"pmh:oai:publications.lib.chalmers.se:185930","is_oa":false,"landing_page_url":"http://publications.lib.chalmers.se/publication/185930-real-e-customer-behavioural-responses-to-free-delivery-and-free-returns","pdf_url":null,"source":{"id":"https://openalex.org/S4377196470","display_name":"Chalmers Publication Library (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text.Article.Journal.PeerReviewed"},{"id":"pmh:oai:research.chalmers.se:185930","is_oa":false,"landing_page_url":"https://research.chalmers.se/en/publication/185930","pdf_url":null,"source":{"id":"https://openalex.org/S4306402469","display_name":"Chalmers Research (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":""}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.5299999713897705}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W186727601","https://openalex.org/W1505428267","https://openalex.org/W1551359504","https://openalex.org/W1592324119","https://openalex.org/W1967353358","https://openalex.org/W1967638372","https://openalex.org/W1984165980","https://openalex.org/W1992235291","https://openalex.org/W2000850209","https://openalex.org/W2003860137","https://openalex.org/W2010476888","https://openalex.org/W2048211043","https://openalex.org/W2056344246","https://openalex.org/W2060009244","https://openalex.org/W2068081167","https://openalex.org/W2080632838","https://openalex.org/W2083005366","https://openalex.org/W2088702069","https://openalex.org/W2098010293","https://openalex.org/W2105245236","https://openalex.org/W2116126561","https://openalex.org/W2131872624","https://openalex.org/W2141150971","https://openalex.org/W2144947015","https://openalex.org/W2156458696","https://openalex.org/W2166777154","https://openalex.org/W2167647276","https://openalex.org/W2316289971","https://openalex.org/W2316452506","https://openalex.org/W2743861401","https://openalex.org/W2992534637","https://openalex.org/W3123278189","https://openalex.org/W3155942271","https://openalex.org/W4242514596","https://openalex.org/W4250130173","https://openalex.org/W4388068622","https://openalex.org/W6770528240"],"related_works":["https://openalex.org/W2033061110","https://openalex.org/W2351217280","https://openalex.org/W2086836292","https://openalex.org/W3121459020","https://openalex.org/W2290614284","https://openalex.org/W2128225820","https://openalex.org/W2354586961","https://openalex.org/W2370751510","https://openalex.org/W1967435091","https://openalex.org/W2788780114"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":5},{"year":2025,"cited_by_count":6},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":12},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":4},{"year":2013,"cited_by_count":2}],"updated_date":"2026-05-07T13:39:58.223016","created_date":"2025-10-10T00:00:00"}
