{"id":"https://openalex.org/W3124777157","doi":"https://doi.org/10.1007/s10639-020-10401-2","title":"End-user satisfaction of technology-enabled assessment in higher education: A coping theory perspective","display_name":"End-user satisfaction of technology-enabled assessment in higher education: A coping theory perspective","publication_year":2021,"publication_date":"2021-01-21","ids":{"openalex":"https://openalex.org/W3124777157","doi":"https://doi.org/10.1007/s10639-020-10401-2","mag":"3124777157"},"language":"en","primary_location":{"id":"doi:10.1007/s10639-020-10401-2","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10639-020-10401-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10639-020-10401-2.pdf","source":{"id":"https://openalex.org/S166722454","display_name":"Education and Information Technologies","issn_l":"1360-2357","issn":["1360-2357","1573-7608"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Education and Information Technologies","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://link.springer.com/content/pdf/10.1007/s10639-020-10401-2.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5023196778","display_name":"Rajasekharan Pillai","orcid":"https://orcid.org/0000-0001-5266-2215"},"institutions":[{"id":"https://openalex.org/I164861460","display_name":"Manipal Academy of Higher Education","ror":"https://ror.org/02xzytt36","country_code":"IN","type":"education","lineage":["https://openalex.org/I164861460"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"K. R. Pillai","raw_affiliation_strings":["Manipal Institute of Management, Manipal Academy of Higher Education, Manipal, Karnataka, 576104, India"],"raw_orcid":"https://orcid.org/0000-0001-5266-2215","affiliations":[{"raw_affiliation_string":"Manipal Institute of Management, Manipal Academy of Higher Education, Manipal, Karnataka, 576104, India","institution_ids":["https://openalex.org/I164861460"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007515995","display_name":"Pallavi Upadhyaya","orcid":"https://orcid.org/0000-0003-4523-2051"},"institutions":[{"id":"https://openalex.org/I164861460","display_name":"Manipal Academy of Higher Education","ror":"https://ror.org/02xzytt36","country_code":"IN","type":"education","lineage":["https://openalex.org/I164861460"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Pallavi Upadhyaya","raw_affiliation_strings":["Manipal Institute of Management, Manipal Academy of Higher Education, Manipal, Karnataka, 576104, India"],"raw_orcid":"https://orcid.org/0000-0003-4523-2051","affiliations":[{"raw_affiliation_string":"Manipal Institute of Management, Manipal Academy of Higher Education, Manipal, Karnataka, 576104, India","institution_ids":["https://openalex.org/I164861460"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084138407","display_name":"Ashish Viswanath Prakash","orcid":"https://orcid.org/0000-0002-7468-9723"},"institutions":[{"id":"https://openalex.org/I145894827","display_name":"Indian Institute of Technology Kharagpur","ror":"https://ror.org/03w5sq511","country_code":"IN","type":"education","lineage":["https://openalex.org/I145894827"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Ashish Viswanath Prakash","raw_affiliation_strings":["Vinod Gupta School of Management, Indian Institute of Technology, Kharagpur, West Bengal, 721302, India"],"raw_orcid":"https://orcid.org/0000-0002-7468-9723","affiliations":[{"raw_affiliation_string":"Vinod Gupta School of Management, Indian Institute of Technology, Kharagpur, West Bengal, 721302, India","institution_ids":["https://openalex.org/I145894827"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011733150","display_name":"Badrinarayan Srirangam Ramaprasad","orcid":"https://orcid.org/0000-0003-1204-9250"},"institutions":[{"id":"https://openalex.org/I4210089770","display_name":"K.S. Hegde Hospital","ror":"https://ror.org/008ny3111","country_code":"IN","type":"healthcare","lineage":["https://openalex.org/I4210089770"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Badrinarayan Srirangam Ramaprasad","raw_affiliation_strings":["Justice K. S. Hedge Institute of Management, NITTE, Mangalore, India"],"raw_orcid":"https://orcid.org/0000-0003-1204-9250","affiliations":[{"raw_affiliation_string":"Justice K. S. Hedge Institute of Management, NITTE, Mangalore, India","institution_ids":["https://openalex.org/I4210089770"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066577637","display_name":"Hasirumane Venkatesh Mukesh","orcid":null},"institutions":[{"id":"https://openalex.org/I164861460","display_name":"Manipal Academy of Higher Education","ror":"https://ror.org/02xzytt36","country_code":"IN","type":"education","lineage":["https://openalex.org/I164861460"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"H. V. Mukesh","raw_affiliation_strings":["Department of Commerce, Manipal Academy of Higher Education, Manipal, Karnataka, 576104, India"],"raw_orcid":"https://orcid.org/0000-0002-4625-4220","affiliations":[{"raw_affiliation_string":"Department of Commerce, Manipal Academy of Higher Education, Manipal, Karnataka, 576104, India","institution_ids":["https://openalex.org/I164861460"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5081786449","display_name":"Yogesh P. Pai","orcid":"https://orcid.org/0000-0002-9711-9336"},"institutions":[{"id":"https://openalex.org/I164861460","display_name":"Manipal Academy of Higher Education","ror":"https://ror.org/02xzytt36","country_code":"IN","type":"education","lineage":["https://openalex.org/I164861460"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Yogesh Pai","raw_affiliation_strings":["Manipal Institute of Management, Manipal Academy of Higher Education, Manipal, Karnataka, 576104, India"],"raw_orcid":"https://orcid.org/0000-0002-9711-9336","affiliations":[{"raw_affiliation_string":"Manipal Institute of Management, Manipal Academy of Higher Education, Manipal, Karnataka, 576104, India","institution_ids":["https://openalex.org/I164861460"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5023196778"],"corresponding_institution_ids":["https://openalex.org/I164861460"],"apc_list":{"value":3590,"currency":"USD","value_usd":3590},"apc_paid":{"value":3590,"currency":"USD","value_usd":3590},"fwci":5.684,"has_fulltext":true,"cited_by_count":33,"citation_normalized_percentile":{"value":0.96127951,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"26","issue":"4","first_page":"3677","last_page":"3698"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13585","display_name":"Technostress in Professional Settings","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13585","display_name":"Technostress in Professional Settings","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10355","display_name":"Impact of Technology on Adolescents","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/coping","display_name":"Coping (psychology)","score":0.700615406036377},{"id":"https://openalex.org/keywords/technostress","display_name":"Technostress","score":0.6725014448165894},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5839229822158813},{"id":"https://openalex.org/keywords/psychological-intervention","display_name":"Psychological intervention","score":0.5378566980361938},{"id":"https://openalex.org/keywords/higher-education","display_name":"Higher education","score":0.5102157592773438},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.4631831645965576},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.4354175925254822},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.41975852847099304},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3311425447463989},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2379995882511139},{"id":"https://openalex.org/keywords/clinical-psychology","display_name":"Clinical psychology","score":0.20972925424575806},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.1360430121421814}],"concepts":[{"id":"https://openalex.org/C73282008","wikidata":"https://www.wikidata.org/wiki/Q1759895","display_name":"Coping (psychology)","level":2,"score":0.700615406036377},{"id":"https://openalex.org/C2778399959","wikidata":"https://www.wikidata.org/wiki/Q586162","display_name":"Technostress","level":2,"score":0.6725014448165894},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5839229822158813},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.5378566980361938},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.5102157592773438},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.4631831645965576},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.4354175925254822},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.41975852847099304},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3311425447463989},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2379995882511139},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.20972925424575806},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.1360430121421814},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10639-020-10401-2","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10639-020-10401-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10639-020-10401-2.pdf","source":{"id":"https://openalex.org/S166722454","display_name":"Education and Information Technologies","issn_l":"1360-2357","issn":["1360-2357","1573-7608"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Education and Information Technologies","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1007/s10639-020-10401-2","is_oa":true,"landing_page_url":"https://doi.org/10.1007/s10639-020-10401-2","pdf_url":"https://link.springer.com/content/pdf/10.1007/s10639-020-10401-2.pdf","source":{"id":"https://openalex.org/S166722454","display_name":"Education and Information Technologies","issn_l":"1360-2357","issn":["1360-2357","1573-7608"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Education and Information Technologies","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.7900000214576721,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3124777157.pdf","grobid_xml":"https://content.openalex.org/works/W3124777157.grobid-xml"},"referenced_works_count":72,"referenced_works":["https://openalex.org/W31286121","https://openalex.org/W88074339","https://openalex.org/W237975037","https://openalex.org/W1026558016","https://openalex.org/W1530155851","https://openalex.org/W1535340835","https://openalex.org/W1542038936","https://openalex.org/W1575174313","https://openalex.org/W1607675442","https://openalex.org/W1849729057","https://openalex.org/W1914972138","https://openalex.org/W1938107111","https://openalex.org/W1954663826","https://openalex.org/W1973959393","https://openalex.org/W1974260819","https://openalex.org/W1975185949","https://openalex.org/W2009988248","https://openalex.org/W2012604554","https://openalex.org/W2019649752","https://openalex.org/W2020543762","https://openalex.org/W2023263263","https://openalex.org/W2030739419","https://openalex.org/W2039460009","https://openalex.org/W2040522569","https://openalex.org/W2042375972","https://openalex.org/W2050659718","https://openalex.org/W2051426430","https://openalex.org/W2062673559","https://openalex.org/W2068670809","https://openalex.org/W2071936644","https://openalex.org/W2080409312","https://openalex.org/W2083209617","https://openalex.org/W2087985382","https://openalex.org/W2093313829","https://openalex.org/W2096009584","https://openalex.org/W2100379340","https://openalex.org/W2102567586","https://openalex.org/W2112316358","https://openalex.org/W2117039514","https://openalex.org/W2117150313","https://openalex.org/W2129225186","https://openalex.org/W2133082273","https://openalex.org/W2136656849","https://openalex.org/W2146542842","https://openalex.org/W2154346753","https://openalex.org/W2156152478","https://openalex.org/W2156423962","https://openalex.org/W2166491929","https://openalex.org/W2172112217","https://openalex.org/W2186817126","https://openalex.org/W2188878823","https://openalex.org/W2212401464","https://openalex.org/W2237663819","https://openalex.org/W2249595199","https://openalex.org/W2274727943","https://openalex.org/W2605362225","https://openalex.org/W2734739518","https://openalex.org/W2790634536","https://openalex.org/W2791237340","https://openalex.org/W2794740256","https://openalex.org/W2801688244","https://openalex.org/W2802482157","https://openalex.org/W2897224296","https://openalex.org/W2975666543","https://openalex.org/W3093442577","https://openalex.org/W4234011091","https://openalex.org/W4400691014","https://openalex.org/W6634399636","https://openalex.org/W6668317587","https://openalex.org/W6768210746","https://openalex.org/W6990422071","https://openalex.org/W6996784427"],"related_works":["https://openalex.org/W2212346408","https://openalex.org/W1534474695","https://openalex.org/W4321485552","https://openalex.org/W4285804237","https://openalex.org/W2098788060","https://openalex.org/W2049537972","https://openalex.org/W2766840","https://openalex.org/W2405948830","https://openalex.org/W4205373851","https://openalex.org/W2405049876"],"abstract_inverted_index":{"Abstract":[0],"The":[1,115,134],"current":[2],"study":[3,28,47,60,116,135],"examines":[4],"students\u2019":[5,31],"coping":[6,96,109,142],"process":[7],"of":[8,34,53,58,62,147],"a":[9,18,78,98],"forced":[10],"technological":[11],"intervention":[12],"in":[13,17,49,130],"academic":[14,131],"outcome":[15,132],"assessment":[16],"higher":[19],"education":[20],"setting.":[21],"A":[22],"mixed-method":[23],"approach":[24],"was":[25],"used":[26],"to":[27,68,80,125,137],"246":[29],"post-graduate":[30,63],"post-usage":[32],"behaviour":[33],"electronic":[35],"tablet-PC":[36],"exams":[37,76],"and":[38,90,104,144],"examined":[39],"their":[40],"end-user":[41,102,145],"satisfaction.":[42],"This":[43],"is":[44,110],"an":[45,69],"empirical":[46],"grounded":[48],"the":[50,59,81,106,113,138],"Coping":[51],"Model":[52],"User":[54],"Adaptation":[55],"(CMUA).":[56],"Respondents":[57],"comprise":[61],"students,":[64],"who":[65],"were":[66,86],"exposed":[67],"innovative":[70],"digital":[71],"device":[72],"for":[73],"writing":[74],"descriptive":[75],"as":[77],"substitute":[79],"conventional":[82],"paper-mode":[83],"exam.":[84],"Data":[85],"analyzed":[87],"using":[88],"SPSS":[89],"Nvivo.":[91],"Findings":[92],"indicate":[93],"that":[94],"problem-focused":[95],"has":[97],"significant":[99],"influence":[100],"on":[101,105,140],"satisfaction,":[103],"contrary":[107],"emotion-focused":[108],"insignificant":[111],"among":[112],"students.":[114],"offers":[117],"insights":[118],"into":[119],"those":[120],"institutions,":[121],"which":[122],"are":[123],"aspiring":[124],"advance":[126],"with":[127],"similar":[128],"interventions":[129],"assessment.":[133],"contributes":[136],"literature":[139],"technostress,":[141],"strategy,":[143],"satisfaction":[146],"ICT.":[148]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":2}],"updated_date":"2026-08-27T14:10:00.468798","created_date":"2025-10-10T00:00:00"}