{"id":"https://openalex.org/W2042972102","doi":"https://doi.org/10.1007/s10606-009-9091-1","title":"Communication and Diagnostic Work in Medical Emergency Calls in Italy","display_name":"Communication and Diagnostic Work in Medical Emergency Calls in Italy","publication_year":2009,"publication_date":"2009-02-20","ids":{"openalex":"https://openalex.org/W2042972102","doi":"https://doi.org/10.1007/s10606-009-9091-1","mag":"2042972102"},"language":"en","primary_location":{"id":"doi:10.1007/s10606-009-9091-1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10606-009-9091-1","pdf_url":null,"source":{"id":"https://openalex.org/S177586587","display_name":"Computer Supported Cooperative Work (CSCW)","issn_l":"0925-9724","issn":["0925-9724","1573-7551"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer Supported Cooperative Work (CSCW)","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063398132","display_name":"Isabella Paoletti","orcid":"https://orcid.org/0000-0003-3230-5207"},"institutions":[{"id":"https://openalex.org/I4210156000","display_name":"Crabion (Italy)","ror":"https://ror.org/05bem9j20","country_code":"IT","type":"company","lineage":["https://openalex.org/I4210156000"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Isabella Paoletti","raw_affiliation_strings":["Social Research and Intervention Centre, NGO, Perugia, Italy","Social Research and Intervention Centre, NGO, Perugia, Italy 06100#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Social Research and Intervention Centre, NGO, Perugia, Italy","institution_ids":["https://openalex.org/I4210156000"]},{"raw_affiliation_string":"Social Research and Intervention Centre, NGO, Perugia, Italy 06100#TAB#","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5063398132"],"corresponding_institution_ids":["https://openalex.org/I4210156000"],"apc_list":{"value":2790,"currency":"USD","value_usd":2790},"apc_paid":null,"fwci":11.8433,"has_fulltext":false,"cited_by_count":22,"citation_normalized_percentile":{"value":0.97920755,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"18","issue":"2-3","first_page":"229","last_page":"250"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.9884999990463257,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.9884999990463257,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9485999941825867,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.9373000264167786,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-supported-cooperative-work","display_name":"Computer-supported cooperative work","score":0.797264575958252},{"id":"https://openalex.org/keywords/negotiation","display_name":"Negotiation","score":0.6850676536560059},{"id":"https://openalex.org/keywords/operator","display_name":"Operator (biology)","score":0.6687957644462585},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.634536862373352},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.512493371963501},{"id":"https://openalex.org/keywords/factory","display_name":"Factory (object-oriented programming)","score":0.4947764277458191},{"id":"https://openalex.org/keywords/event","display_name":"Event (particle physics)","score":0.4843100607395172},{"id":"https://openalex.org/keywords/relation","display_name":"Relation (database)","score":0.4721122980117798},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.43279320001602173},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.32070910930633545},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.26152700185775757},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1809234917163849},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11861851811408997},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.07710286974906921}],"concepts":[{"id":"https://openalex.org/C198439703","wikidata":"https://www.wikidata.org/wiki/Q1461602","display_name":"Computer-supported cooperative work","level":3,"score":0.797264575958252},{"id":"https://openalex.org/C199776023","wikidata":"https://www.wikidata.org/wiki/Q202875","display_name":"Negotiation","level":2,"score":0.6850676536560059},{"id":"https://openalex.org/C17020691","wikidata":"https://www.wikidata.org/wiki/Q139677","display_name":"Operator (biology)","level":5,"score":0.6687957644462585},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.634536862373352},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.512493371963501},{"id":"https://openalex.org/C40149104","wikidata":"https://www.wikidata.org/wiki/Q5620977","display_name":"Factory (object-oriented programming)","level":2,"score":0.4947764277458191},{"id":"https://openalex.org/C2779662365","wikidata":"https://www.wikidata.org/wiki/Q5416694","display_name":"Event (particle physics)","level":2,"score":0.4843100607395172},{"id":"https://openalex.org/C25343380","wikidata":"https://www.wikidata.org/wiki/Q277521","display_name":"Relation (database)","level":2,"score":0.4721122980117798},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.43279320001602173},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.32070910930633545},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.26152700185775757},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1809234917163849},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11861851811408997},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.07710286974906921},{"id":"https://openalex.org/C86339819","wikidata":"https://www.wikidata.org/wiki/Q407384","display_name":"Transcription factor","level":3,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C158448853","wikidata":"https://www.wikidata.org/wiki/Q425218","display_name":"Repressor","level":4,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10606-009-9091-1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10606-009-9091-1","pdf_url":null,"source":{"id":"https://openalex.org/S177586587","display_name":"Computer Supported Cooperative Work (CSCW)","issn_l":"0925-9724","issn":["0925-9724","1573-7551"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer Supported Cooperative Work (CSCW)","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.6899999976158142}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W16995082","https://openalex.org/W562306858","https://openalex.org/W610305743","https://openalex.org/W962894947","https://openalex.org/W968305609","https://openalex.org/W1491504725","https://openalex.org/W1522995302","https://openalex.org/W1542672752","https://openalex.org/W1593724453","https://openalex.org/W1968964343","https://openalex.org/W1981102242","https://openalex.org/W1989896385","https://openalex.org/W1994508760","https://openalex.org/W1997774614","https://openalex.org/W2024642405","https://openalex.org/W2053551895","https://openalex.org/W2055346079","https://openalex.org/W2063088829","https://openalex.org/W2065367771","https://openalex.org/W2077987153","https://openalex.org/W2097523397","https://openalex.org/W2112009170","https://openalex.org/W2112260169","https://openalex.org/W2120956332","https://openalex.org/W2153371433","https://openalex.org/W2154876275","https://openalex.org/W2321553293","https://openalex.org/W2322247435","https://openalex.org/W2481916886","https://openalex.org/W3197190579","https://openalex.org/W4239761277","https://openalex.org/W4241197239","https://openalex.org/W4301962337"],"related_works":["https://openalex.org/W2095908156","https://openalex.org/W2588090758","https://openalex.org/W92477206","https://openalex.org/W2377445966","https://openalex.org/W2023541391","https://openalex.org/W1504044589","https://openalex.org/W1599396350","https://openalex.org/W2098399563","https://openalex.org/W2094477701","https://openalex.org/W2165362307"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":4},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":1}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}