{"id":"https://openalex.org/W2009854288","doi":"https://doi.org/10.1007/s10606-008-9090-7","title":"Time, Narratives and Participation Frameworks in Software Troubleshooting","display_name":"Time, Narratives and Participation Frameworks in Software Troubleshooting","publication_year":2009,"publication_date":"2009-01-26","ids":{"openalex":"https://openalex.org/W2009854288","doi":"https://doi.org/10.1007/s10606-008-9090-7","mag":"2009854288"},"language":"en","primary_location":{"id":"doi:10.1007/s10606-008-9090-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10606-008-9090-7","pdf_url":null,"source":{"id":"https://openalex.org/S177586587","display_name":"Computer Supported Cooperative Work (CSCW)","issn_l":"0925-9724","issn":["0925-9724","1573-7551"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer Supported Cooperative Work (CSCW)","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045326889","display_name":"Francesca Alby","orcid":"https://orcid.org/0000-0001-5126-5293"},"institutions":[{"id":"https://openalex.org/I861853513","display_name":"Sapienza University of Rome","ror":"https://ror.org/02be6w209","country_code":"IT","type":"education","lineage":["https://openalex.org/I861853513"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Francesca Alby","raw_affiliation_strings":["Department of Social and Developmental Psychology, Sapienza University of Rome, via dei Marsi 78, 00185, Rome, Italy","Department of Social and Developmental Psychology, Sapienza University of Rome, Rome, Italy 00185#TAB#"],"affiliations":[{"raw_affiliation_string":"Department of Social and Developmental Psychology, Sapienza University of Rome, via dei Marsi 78, 00185, Rome, Italy","institution_ids":["https://openalex.org/I861853513"]},{"raw_affiliation_string":"Department of Social and Developmental Psychology, Sapienza University of Rome, Rome, Italy 00185#TAB#","institution_ids":["https://openalex.org/I861853513"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5053185230","display_name":"Cristina Zucchermaglio","orcid":"https://orcid.org/0000-0001-8936-0296"},"institutions":[{"id":"https://openalex.org/I861853513","display_name":"Sapienza University of Rome","ror":"https://ror.org/02be6w209","country_code":"IT","type":"education","lineage":["https://openalex.org/I861853513"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Cristina Zucchermaglio","raw_affiliation_strings":["Department of Social and Developmental Psychology, Sapienza University of Rome, via dei Marsi 78, 00185, Rome, Italy","Department of Social and Developmental Psychology, Sapienza University of Rome, Rome, Italy 00185#TAB#"],"affiliations":[{"raw_affiliation_string":"Department of Social and Developmental Psychology, Sapienza University of Rome, via dei Marsi 78, 00185, Rome, Italy","institution_ids":["https://openalex.org/I861853513"]},{"raw_affiliation_string":"Department of Social and Developmental Psychology, Sapienza University of Rome, Rome, Italy 00185#TAB#","institution_ids":["https://openalex.org/I861853513"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5045326889"],"corresponding_institution_ids":["https://openalex.org/I861853513"],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":null,"fwci":3.1107,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.93006625,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"18","issue":"2-3","first_page":"129","last_page":"146"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9822999835014343,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9822999835014343,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9735000133514404,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.9729999899864197,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/troubleshooting","display_name":"Troubleshooting","score":0.9578161239624023},{"id":"https://openalex.org/keywords/situated","display_name":"Situated","score":0.810693621635437},{"id":"https://openalex.org/keywords/narrative","display_name":"Narrative","score":0.7199183106422424},{"id":"https://openalex.org/keywords/rationality","display_name":"Rationality","score":0.7128431797027588},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5623588562011719},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.5473893880844116},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5145544409751892},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.45678696036338806},{"id":"https://openalex.org/keywords/intervention","display_name":"Intervention (counseling)","score":0.45620039105415344},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.3590838313102722},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2808881402015686},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.12315115332603455},{"id":"https://openalex.org/keywords/linguistics","display_name":"Linguistics","score":0.1146230697631836},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09993213415145874}],"concepts":[{"id":"https://openalex.org/C147494362","wikidata":"https://www.wikidata.org/wiki/Q2078905","display_name":"Troubleshooting","level":2,"score":0.9578161239624023},{"id":"https://openalex.org/C132829578","wikidata":"https://www.wikidata.org/wiki/Q581151","display_name":"Situated","level":2,"score":0.810693621635437},{"id":"https://openalex.org/C199033989","wikidata":"https://www.wikidata.org/wiki/Q1318295","display_name":"Narrative","level":2,"score":0.7199183106422424},{"id":"https://openalex.org/C201717286","wikidata":"https://www.wikidata.org/wiki/Q938185","display_name":"Rationality","level":2,"score":0.7128431797027588},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5623588562011719},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.5473893880844116},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5145544409751892},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.45678696036338806},{"id":"https://openalex.org/C2780665704","wikidata":"https://www.wikidata.org/wiki/Q959298","display_name":"Intervention (counseling)","level":2,"score":0.45620039105415344},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.3590838313102722},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2808881402015686},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.12315115332603455},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.1146230697631836},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09993213415145874},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/s10606-008-9090-7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10606-008-9090-7","pdf_url":null,"source":{"id":"https://openalex.org/S177586587","display_name":"Computer Supported Cooperative Work (CSCW)","issn_l":"0925-9724","issn":["0925-9724","1573-7551"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Computer Supported Cooperative Work (CSCW)","raw_type":"journal-article"},{"id":"pmh:oai:iris.uniroma1.it:11573/142312","is_oa":false,"landing_page_url":"http://hdl.handle.net/11573/142312","pdf_url":null,"source":{"id":"https://openalex.org/S4377196107","display_name":"IRIS Research product catalog (Sapienza University of Rome)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.4300000071525574,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":58,"referenced_works":["https://openalex.org/W146484364","https://openalex.org/W153030781","https://openalex.org/W299590428","https://openalex.org/W1492836306","https://openalex.org/W1493993198","https://openalex.org/W1504366331","https://openalex.org/W1512792958","https://openalex.org/W1550192554","https://openalex.org/W1569681650","https://openalex.org/W1571296490","https://openalex.org/W1597406052","https://openalex.org/W1975678062","https://openalex.org/W1988605001","https://openalex.org/W1988898594","https://openalex.org/W1995577657","https://openalex.org/W2001887531","https://openalex.org/W2004222533","https://openalex.org/W2008671681","https://openalex.org/W2008870654","https://openalex.org/W2014835586","https://openalex.org/W2021963179","https://openalex.org/W2025254780","https://openalex.org/W2026645894","https://openalex.org/W2031872588","https://openalex.org/W2033012283","https://openalex.org/W2049397729","https://openalex.org/W2062234467","https://openalex.org/W2077417584","https://openalex.org/W2080187169","https://openalex.org/W2080259577","https://openalex.org/W2084196910","https://openalex.org/W2090458879","https://openalex.org/W2115714947","https://openalex.org/W2117064203","https://openalex.org/W2128922142","https://openalex.org/W2134017725","https://openalex.org/W2138795819","https://openalex.org/W2141860787","https://openalex.org/W2164284962","https://openalex.org/W2167576251","https://openalex.org/W2169216027","https://openalex.org/W2323473282","https://openalex.org/W2482100816","https://openalex.org/W2488207693","https://openalex.org/W2622591457","https://openalex.org/W2895816458","https://openalex.org/W2912274390","https://openalex.org/W2978351870","https://openalex.org/W2989995034","https://openalex.org/W3021970622","https://openalex.org/W4200152179","https://openalex.org/W4232184928","https://openalex.org/W4243425797","https://openalex.org/W4252535617","https://openalex.org/W4285719527","https://openalex.org/W4299701692","https://openalex.org/W4300078675","https://openalex.org/W4388174267"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2914791229","https://openalex.org/W3202247777","https://openalex.org/W2012698595","https://openalex.org/W2277545496","https://openalex.org/W2031061905","https://openalex.org/W2022096704","https://openalex.org/W4283824628","https://openalex.org/W2373596707","https://openalex.org/W2383038053"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
