{"id":"https://openalex.org/W2791258415","doi":"https://doi.org/10.1007/s10586-018-2565-5","title":"Online customer service quality of online shopping: evidence from Dangdang.com","display_name":"Online customer service quality of online shopping: evidence from Dangdang.com","publication_year":2018,"publication_date":"2018-03-26","ids":{"openalex":"https://openalex.org/W2791258415","doi":"https://doi.org/10.1007/s10586-018-2565-5","mag":"2791258415"},"language":"en","primary_location":{"id":"doi:10.1007/s10586-018-2565-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10586-018-2565-5","pdf_url":null,"source":{"id":"https://openalex.org/S106148199","display_name":"Cluster Computing","issn_l":"1386-7857","issn":["1386-7857","1573-7543"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cluster Computing","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020448985","display_name":"Zhengwei Huang","orcid":"https://orcid.org/0000-0003-2351-7347"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Zhengwei Huang","raw_affiliation_strings":["Daxue Avenue 8, Yichang, Hubei, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Daxue Avenue 8, Yichang, Hubei, China","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109084800","display_name":"Yin Luo","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Yin Luo","raw_affiliation_strings":["Daxue Avenue 8, Yichang, Hubei, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Daxue Avenue 8, Yichang, Hubei, China","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100391408","display_name":"Dong Wang","orcid":"https://orcid.org/0000-0001-6420-8466"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Dong Wang","raw_affiliation_strings":["Higher Education Mega Center, 230 Waihuanxi Road, Guangzhou, China"],"raw_orcid":"https://orcid.org/0000-0001-6420-8466","affiliations":[{"raw_affiliation_string":"Higher Education Mega Center, 230 Waihuanxi Road, Guangzhou, China","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5100391408"],"corresponding_institution_ids":[],"apc_list":{"value":2190,"currency":"EUR","value_usd":2790},"apc_paid":null,"fwci":5.5305,"has_fulltext":false,"cited_by_count":31,"citation_normalized_percentile":{"value":0.96139438,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"22","issue":"S6","first_page":"15285","last_page":"15293"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991999864578247,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.7168881893157959},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6852293610572815},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.5996103882789612},{"id":"https://openalex.org/keywords/customer-service-assurance","display_name":"Customer Service Assurance","score":0.5925447940826416},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.49863529205322266},{"id":"https://openalex.org/keywords/interactivity","display_name":"Interactivity","score":0.49841976165771484},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4964001774787903},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.4218823313713074},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.4202336072921753},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.4132139980792999},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2911263108253479},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.23012974858283997},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.22535985708236694},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.07802906632423401}],"concepts":[{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.7168881893157959},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6852293610572815},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5996103882789612},{"id":"https://openalex.org/C61974975","wikidata":"https://www.wikidata.org/wiki/Q5196436","display_name":"Customer Service Assurance","level":5,"score":0.5925447940826416},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.49863529205322266},{"id":"https://openalex.org/C144430266","wikidata":"https://www.wikidata.org/wiki/Q839721","display_name":"Interactivity","level":2,"score":0.49841976165771484},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4964001774787903},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4218823313713074},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4202336072921753},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.4132139980792999},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2911263108253479},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.23012974858283997},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.22535985708236694},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.07802906632423401},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/s10586-018-2565-5","is_oa":false,"landing_page_url":"https://doi.org/10.1007/s10586-018-2565-5","pdf_url":null,"source":{"id":"https://openalex.org/S106148199","display_name":"Cluster Computing","issn_l":"1386-7857","issn":["1386-7857","1573-7543"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Cluster Computing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G3244497371","display_name":"\u8003\u8651\u6587\u672c\u60c5\u611f\u7684\u5b9e\u65f6\u5728\u7ebf\u5ba2\u6237\u670d\u52a1\u8d28\u91cf\u9a71\u52a8\u56e0\u7d20\u7814\u7a76","funder_award_id":"71471102","funder_id":"https://openalex.org/F4320321001","funder_display_name":"National Natural Science Foundation of China"},{"id":"https://openalex.org/G5669983314","display_name":null,"funder_award_id":"2015A030310506","funder_id":"https://openalex.org/F4320321921","funder_display_name":"Natural Science Foundation of Guangdong Province"}],"funders":[{"id":"https://openalex.org/F4320321001","display_name":"National Natural Science Foundation of China","ror":"https://ror.org/01h0zpd94"},{"id":"https://openalex.org/F4320321921","display_name":"Natural Science Foundation of Guangdong Province","ror":null}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W110954331","https://openalex.org/W1491794515","https://openalex.org/W1494950199","https://openalex.org/W1522288488","https://openalex.org/W1563791530","https://openalex.org/W1579483281","https://openalex.org/W1594945480","https://openalex.org/W1595624794","https://openalex.org/W1603504818","https://openalex.org/W1701997457","https://openalex.org/W1965098416","https://openalex.org/W1965121599","https://openalex.org/W1979042924","https://openalex.org/W1996991921","https://openalex.org/W2018137068","https://openalex.org/W2020161734","https://openalex.org/W2023350458","https://openalex.org/W2030180774","https://openalex.org/W2037997748","https://openalex.org/W2059358904","https://openalex.org/W2059927669","https://openalex.org/W2064734778","https://openalex.org/W2081291883","https://openalex.org/W2094727885","https://openalex.org/W2099078684","https://openalex.org/W2102710958","https://openalex.org/W2118335484","https://openalex.org/W2151694441","https://openalex.org/W2152423027","https://openalex.org/W2172327217","https://openalex.org/W2220506705","https://openalex.org/W2396060597","https://openalex.org/W2551802782","https://openalex.org/W2643320960","https://openalex.org/W3015634246","https://openalex.org/W3124360010","https://openalex.org/W4229942792","https://openalex.org/W4238505817"],"related_works":["https://openalex.org/W2590792952","https://openalex.org/W1973295013","https://openalex.org/W2348240852","https://openalex.org/W1568279584","https://openalex.org/W3011215506","https://openalex.org/W2359718607","https://openalex.org/W2185448170","https://openalex.org/W26614879","https://openalex.org/W3200453112","https://openalex.org/W2589727389"],"abstract_inverted_index":null,"counts_by_year":[{"year":2024,"cited_by_count":9},{"year":2023,"cited_by_count":9},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1}],"updated_date":"2026-06-06T09:05:17.133730","created_date":"2025-10-10T00:00:00"}